Blacklisted

Eclipse Casino is a brand operated under the AffAlliance Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Eclipse Casino

Item: Eclipse Casino
Rating: 1
Author: Goran G.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 8 reviews

2.8/10

8 reviews

Complaint Response 8 complaints

3 days avg. 8 complaints

What we like

Wide range of Rival games
Mobile gaming an option
Live chat available
Website encrypted with SSL
Fair play guaranteed

What we don’t like

Unavailable to players from Israel, Ukraine, Belarus and Canada

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Eclipse Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.eclipsecasino.com

Established

2017

Licences

Curacao Gaming Control Board

Company

Blue Media N.V. Casinos

Affiliate Program

AffAlliance

Languages

English, French

Casino Type

Download, Instant Play, Mobile

Eclipse Casino is the official online casino, available in English and French. The casino features video slots and progressive titles by the well-known software provider, Rival. In addition, there is a mobile version of the website. Eclipse Casino is licensed and regulated by the laws of Curacao.

Restricted Countries

Eclipse Casino does not allow players who reside in certain countries. The list of the restricted countries refers to Israel, India, Poland, Ukraine, Belarus and Canada.

Mobile Gaming

The Eclipse Casino website can be viewed on every screen of any mobile device, whether it is an Android or an iOS device. This way, all casino members can access a variety of mobile slots on the go.

Security and Fairness

The casino use the most ultimate and unrivaled methods to maintain and secure clients’ sensitive and personal data, ensuring protection for all the customers. These include transmission of sensitive data to and from the customer application, encryption of the login and password information, and allocation of data from their gaming servers.

Eclipse Casino guarantee fair play at any time and within any game chosen, through the use of a Random Number Generator (RNG). This known system warrants absolute random results and has been widely tested by running hundreds of millions of game rounds.

Deposit Methods

American Express, MasterCard, Neteller, Paysafecard, Visa, Skrill

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill

Withdrawal Fees

Currencies

Australian dollars, Euros, British pounds sterling, US dollars, South African Rand

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 7-10 days
Bank Transfers 7-10 days
Card Payments 7-10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Rival

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The video slot area at Eclipse Casino has a game for every slot player, from 3-reel slot games to the most technologically advanced games on the market. In particular, the casino offers a large variety of online slots powered by the Rival software supplier. The popular titles include Cirque du Slots slot, Panda Party slot, Bowled Over slot and Wild Safari slot. The progressive slots portfolio contains Major Moolah slot, One Million Reels BC slot, Strike Gold slot and Money Magic slot.

The casino features a wide range of table games, which includes different types of roulette, blackjack, baccarat, as well as diverse poker variants. Players can choose between American Roulette and European Roulette, Baccarat, Blackjack Single and Blackjack Multi-Hand.

When it comes to video poker, the section includes Five Card Poker, Three Card Poker, Ride’em Poker and Joker Poker.

Furthermore, players may find several varieties of bingo, scratch card games, as well as entertaining options, such as Keno and the Sodoku Box Game.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+1 702 637 05 36

FAQ Section

Support

In case players need any assistance, they may contact the Eclipse Casino Customer Support Department which is available 24/7, by addressing live chat, calling toll-free US number or sending an email. It is important to know that all calls to Customer Support Department are recorded for quality and security purposes.

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Complaints

Read the complaints other players have left for Eclipse Casino. Learn more about complaints.

Show all complaints

Submit complaint

Taking ages to payout

I won over £6000 on the 14/10/2020 which i was overjoyed about! However, they are extremely slow to pay out. Their terms state i can withdraw upto £2000 at a time. However every time i do a withdrawal request it takes about 2 weeks for them to process it, and even then though only process £250 and then the rest gets returned to my balance. At this rate its going to take me over a year to fully withdraw my money. It is a good and easy to navigate casino site, but why on earth would i keep playing with them if they are dragging their heels like this to pay me when i win. So far its take me almost 2 months to get £750 withdrawn to my bank account. All i want is them pay out £2000 at a time as it shows in their terms.

Resolved

£5750

Will only pay out 250 every 2 weeks on 12k win

Dear Askgamblers,

Back on May 20th I was playing at Eclipse casino and hit a great win, after removal of the bonus I was left with around $12,000. Obviously I was over the moon at this. I did see they had in the terms max 2k withdrawal per week. This was annoying but it meant I would have all my cash within 6 weeks which I could have lived with.

The problems started on my third withdrawal - I requested $2000 and had an email a few days later to say $640 had been processed and the rest returned to my balance. I contacted support about this and they said there is nothing they can do and it is up to the finance department. Ever since then the most they would pay at a time is $500, and on my last two withdrawals they have only processed $250. At this rate it is going to take me another year at least to get paid.

Even the weekly withdrawal limit doesn't seem to be quite true as it stays pending for over a week, during which time you can't request another, so rather than the original terms of $2000 per week it seems to be $250 every 2 weeks at best. I have attached a screenshot of withdrawal confirmations from the casino, where they have only processed x amount of x as explained above

When I email and question why they are stalling withdrawals they tell me they can pay me out as little as they like based on my 'activity' on their site, but why on earth would I keep depositing or playing when they take months on end to pay out one win like this?

I'd like to mention I was a high depositing customer, depositing and losing 5 figures before I hit one win. Does that not qualify as sufficient activity?

Askgamblers, all I am asking is for the casino to agree to pay me $2000 per week so I can get my money out in a reasonable timeframe.

Kind regards

Francisco

Resolved

$12900

Will not honor promised refund

Hi I have been having problems getting my refund from eclipse casino I have been back and fore In chat along with also emails they have stated that my 125 would be sorted then they tell me that the no longer work with the company that wrongly took the money then they told me they will do a bank transfer but all they keep doing is making excuses not to pay out the refund i was told in chat i could have I have all the proof to upload but for some reason I cant see how to upload so please keep this on here till I upload all proofs

Resolved

£175

Hugely delayed verification as well as payment

I signed up for this casino 12 days ago and played through the wagering requirement of the free balance. They require a deposit for the withdrawal, so i deposited 25$ and played it through and ended up with 100$ balance. On 21.5.2019 i submitted my verification documents to them.

On 28.05.2019 they requested a screenshot of my banking account "to verify the banking details for typos", and i've since then got no answer from them.

This is what their ToS says:

"7.1.5. Approval of documentation is one time procedure and takes up to 4 (four business days). In case if any document might be missing, the player will be emailed with the list of necessary documents to be provided to the Casino finance department for verification process. In case if the player fails to provide documents within time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation."

So they have been now delaying my verification for over a double amount of business days stated in their ToS. It feels like they are purposely trying to delay the verification, so i would get frustrated and play my balance.

Resolved

$100

Withdrawal Processing

We are all saying the same thing, about the bizarre withdrawal methods. Yes, installments are stated in their T&C, but the complete reality of that is not told. No one will say how long these minimal withdrawals will go on, only that it is up to finance. I too won $1800 in early July. I have received two payments of $250. I continue to request withdrawals and they continue to reverse them after approximately 8 to 10 days. My last request was completely denied, stating that I had not made a deposit in 30 days and would need to do so in order to reactivate the account. I ask why you would continue to deposit when you already have money in the account that you can't get out. They stated it was part of the rules. This may be true, but I do not believe that we are accustomed to this and it becomes quite stressful. So now, I must make sure that I make a deposit within every 30 days to stay active, or just close my account and let them have the money. This casino needs to state exactly, in their T&C, what the true facts are and not just say it is up to finance. I am just hoping that the other complaints are resolved and people are very aware of how it works.

Rejected

€1250

Casino Refuses to honor a withdraw to my bitcoin wallet after making bitcoin deposit & completing verification

When I first signed up with this casino I wanted to make a deposit using bitcoin, and was happy to hear they accepted this as a payment method. At that time before my deposit I had conversation with M. Cla**, I wanted to make sure that if I were to win and needed to make a withdraw that I would be able to withdraw using the bitcoin withdraw method. She assured me that yes it was available to me I would just need to call her and verify my account also send in my picture Id, a recent copy of a utility bill, a photo of myself holding my ID, and a form called the faxback form with bank information. I promptly did the phone verification and I sent all these documents into the casino (note I did add my bank information to the faxback form but for security reasons I had blacked out some of my account numbers) I also Included my Bitcoin address if I needed to make a withdraw. At this point I was pleased with the folks at Eclipse Casino everything seemed to be trustworthy and the games seemed fair and were fun to play, I was very happy they had decided to accept bitcoin deposits and bitcoin withdraws. I had got to a point on my account where I felt I should make a withdraw to see how that would go, and if all went well I was prepared to start making many more larger deposits to this casino with bitcoin. but they denied my account the ability to withdraw to my bitcoin wallet . Ive been told many reasons why it was now not available to me. e.g The casino is undergoing maintenance and I needed to wait , (almost 3 months have passed) or they say My player class is not high enough to have this option to withdraw. this has been an ongoing effort to have them send this payment , Ive spoke with many different people. Paul the accounts manager assured me that this would no longer be an issue and to wait just a couple more days and they would process the bitcoin payment another accounts manager said exactly the same thing. I do have emails from [email protected] saying its available withdraw option for me I also saved transcripts that say it is an available option for me. I'm not sure why they wont send it they just keep saying my player class is too low. I would have not deposited my bitcoin if I had no bitcoin withdraw method and I made sure that it was before depositing. If the person that first promised this option to me made a mistake I can understand, what I am asking for is that the casino send my withdraw to my bitcoin wallet even if it means making an acception for me. the amount is $150 USD worth of bitcoin. if they can make this happen then they would surely see many more deposits from me in the future :) I really like all the folks at this casino they are a great team and the game play is great! its been over two months since I first requested this withdraw I'm hoping we can solve this in a timely manner. Thank you

Resolved

$150

Withdrawal delay tactics

a new member I was fortunate to have won several times, on 6-14 I won 1475 then on 6-16 I won 500.00 and again I won 928.00 on ??, I requested a withdrawal in the amount of 1175.44 on 6-14 and received an email stating the withdrawal was being processed, 10 days later I received another email stating my withdrawal was processed and they would be crediting my Visa card with 250.44 and my withdrawal request had been reversed, I was very confused and went online to Live chat and was informed that according to there policy they could bundle the withdrawals and it was a management decision based on your time of play and your deposits, they put the balance back into my account and I had to request another withdrawal and start the wait time from that date, I requested another withdrawal in the amount of 1700.00 and received an email again stating it was being processed, only to learn they were going to credit my Visa card again in the amount of 250.00 at this rate it will take 3 months for my payout. To date I have received 250.44 with another withdrawal in process for 250.00 leaving me a balance of 1450.00 in which I will have to request another withdrawal and start the wait time, it should also be noted that I have a balance of 703.00 in my account, they have changed my player status and taken away all of the bonus' s offered, Why would I continue to play and make more deposits as to change my player status when they are using absurd tactic to payout players, I am a 71 year old woman who has played on many sites and I have never had this happen, when I make a deposit the funds come out immediately why can't they credit the same way (it should also be noted that the only option given to me to receive my winnings was a wire so I gave them all of my bank information but no wire was sent) I just want what is FAIR and the tactics that they use are definitely not fair.

Resolved

$1450

Absurd Withdrawal Tactics

I submitted documents for withdrawal on 4/3/17. They were received, submitted & waiting for processing on the 4/7/17. On the 4/10/17 they were forwarded to their finance department. Then they email me with my bank account # & ask me if my routing # is also correct, in a unsecured email mind you, for I requested a bank wire transfer. Then 4/11/17 they say that my documents are approved & I am welcome to request a withdrawal. 4/18/17 they say my cashout for $1,800usd is processing. then this morning 4/27/17 i get an email stating that my reversal for $1,800usd has been complete, I never asked for a reversal. another email stating my cashout for $150usd is processing, which I again, never requested. 5mins later I get another email stating the $150usd has been complete to my amex card, which i never requested to be done. So now they are charging me $50usd for the transaction I never requested. They said I could request another withdrawal for the remainder which they are going to charge me yet another $50usd to complete & I bet you they are only going to give me another $150 back on my amex card. Its completly ridiculous, for I only wanted a bank wire transfer. I have a feeling they are going to nickle & dime & charge me $50 for each transaction & only give me $150 each time untill my $1,800 is gone which means they are going to take over half my winnings in withdrawal fee. No one will give me an answer or respond to my replies via email. I have all the emails regarding this claim. AS

Resolved

$1800

Complaint Statistics

Resolved 7

Avg. Amount $ 3,491

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

2.8/10 ● 8 reviews

Top reviews from our players

risteamba

6 years ago

3/10

I don't like games and I don't like how the casino is working and not show the bonus progress. But the biggest what I don't like is a limit withdrawal only 2000 per week.

Jeffas

6 years ago

1/10

Withdrawal process is absolutely shocking, when you withdraw money they only part pay you and put the rest back into you playable balance just to get £100 has taken well over a month of constant hassle

pieman78bc1

6 years ago

1/10

The support was friendly enough but that's about the only thing this site has going for it, It says i need to use 150 characters in this part but really I don't have 150 characters worth of positives for this site at all which is why i'm filling it up with this :)

The casino is full of poorly made slot games, after playing through around £200 worth of deposits on slots i decided to wave goodbye to this site. I found the in game bonus's to be very poor, even on $5 a spin you were barely breaking the $10 mark on the bonus rounds, not just a couple of times but probably 90% of the time, I think once in the MANY bonus rounds I got, I made over $50. Also the annoying phone calls at all hours of the night and when trying to close the account they try throwing bonus money at you in order for you to keep playing, In all honestly I would urge anyone considering this site to avoid it like the plague.

Mr.Santoro

6 years ago

8/10

Very fun and exciting casino with a lot of bonus options available. Easy to navigate on a site with pretty nice layout. Live chat support is friendly as well. Not bad at all.

Few of my favorite games are not available, and sometimes some of the games 'got stuck', but they fix it fast anyway if you contact the customer service. So, not much big of a deal.

Twald

6 years ago

1/10

I like that only now here I find out these sites are restricted in my country (UK) imagine if I had of deposited to get my winnings! Bye bye £30 AVOID!!

Eclipse casino and its many sisters like supernova, domgame, golden lion, Irish luck and many more are not recommended. They tempt you in with no deposit bonuses and give you a list of information when they give you the bonus - All set! You have $35 to play all slot games (except progressives), European Slot Poker, Keno, Real-Series, Video Slots, Scratch Cards, Slots, Bingo Games! There is a wagering connected to the bonus (50x) and the maximum cash out is $70! Please re-login into your account. Wish you the best of luck!

Not once here do they mention that if you manage to complete wagering requirements you then have to deposit and play through a minimum of £30! Only then can you begin to verify your account which I'm sure would be a nightmare of notified documentation being sent to the Philippines or wherever lol. Don't bother the very few unheard of games are pretty bad.

waynecarr2104

7 years ago

1/10

Easy straight forward registration, although again just come on here and shows restricted for UK players which I am. The games are basic and straight forward.

Joined deposited then account was blocked awaiting verification for which sorry I don't want phone calls late in evening, why can this not be done with a txt or and email ..So now account blocked from further deposits and read through Terms & Conditions no mention of this in there. This again is an online casino abusing the way it can interact with customers. Would have been fine had it stated somewhere that account would be restricted mid play on the casino..

Afi4wins

8 years ago

1/10

Over the past few months, I have been getting the same promotional emails in my mailbox, concerning 3 casinos, probably all owned or operated by the same company, and each casino offering a $15 no-deposit free chip for new players, so I finally decided to give them a try. The other 2 casinos, one Real Time Gaming and one Rival casino, have already turned out to be restricted casinos for me, so I was hoping that this third casino might get me in and let me play. Eclipse Casino is yet another Rival casino, but I do have a few other Rival casinos that allows me to play in them, so Eclipse Casino may yet be another one.

Well, as usual, I visited their website, browsed through their promotions, Bonus Terms and also their T&C. Everything was in order, generally speaking, although some of the terms aren't really that good - the wagering is set at 40x deposit + bonus amount, higher than most other casinos, only 1 withdrawal of $2000 maximum per week is allowed, argh, and withdrawals need 7 business days (after successful KYC procedure) for completion, so yet another argh for me. But where country and Neteller restrictions were concerned, everything was in the clear, so I then proceeded to do my registration.

Unlike as at BoVegas Casino, one of the other 2 casinos I had earlier mentioned, registration at Eclipse Casino went smoothly without any hitches. The form came up as expected, I could fill in all my details, the summary page came up, but upon clicking on the 'Submit' button, that blardy same message popped up - 'Your account has been locked. Kindly contact support for assistance'. Damn! I instinctively knew what was going on. My country was indeed a restricted country, yet again. So in fact, all the 3 casinos - BoVegas Casino, Golden Lion Casino, and Eclipse Casino - are restricted for players from my country, but not currently indicated in any of the casino's T&C. The casino's info here at Askgamblers is currently misleading too.

So Askgamblers...please take note and update.

blondie

8 years ago

6/10

Eclipse casino is one of the newest added casinos on askgamblers. I had heard about this casino little earlier, they just have a quite beautiful and rememberable name. So when they got added here I decided to take a closer look to what they have to offer.

Eclipse casino is a quite new casino that was established only in 2017, and powered by Rival software. When it comes to Rival casinos,I don't have much trust in them but I decided to have a conversation with their support to see if there was something free for new players, so that I could explore them without risking my own money. I also had found a bonus code so I wanted to be sure if they even offered free bonus in the first place.

I visited their page and it looked quite nice. Then I started a conversation with their live support and I was gladly surprised by the fact how fast the support responded to me, as I am used to slow support from Rival casinos. Ayways, the support told me that they have a free bonus for new players and that they add it for all new players. The agent was kind and I was happy with our talk. Then I went to register and after that, I contacted the support once again and received 50€ bonus with 50x wagering. However, what seemed strange was that the maximum withdrawal amount was set to 100€ while minimum withdrawal was 150€.

Anyways, with money in my account I went to game selection and chose a game called ... Dragons. It is a new game and I haven't tried it before. I liked the design and at first I played with 50 cent bets but after a few bonus features I upped the bets up to 1 eur per spin. I had a few nice wins of 50x bet and at some point my balance was even up to 130€. That didn't last long and since I kept the same bets, the game became colder and I played until I lost all balance.

Overall I had a pleasant experience at Eclipse casino, the support was kind and fast responding. With that in mind, I would be careful when playing there as the minimum cashout is super high -150€ and it is a thing that makes them little less trustworthy in my eyes.