Page 2 – Player Reviews for Dunder Casino

Fast withdrawals, good selection of games. Provides you with a quote from a famous person for no real reason at all

Two different bonus policies. If bonus attached to a deposit, cash is used first. If you have a cash balance and they offer you a bonus it works the other way round and bonus funds used first and any winnings are added to bonus and not available for withdrawal. This was not made clear and seems highly unfair. The sites also seems to crash a lot more than others.

everything was smooth and quick, until things came crashing abruptly. deposits and withdrawls were the quickest out of all the online casinos ive played at!

I made a deposit via instadebit around Christmas 2018, but due to some internal error my account was not credited with the 50$ cad. I sent in images of the successful deposit email sent by dunder as well as the successful deposit receipt email from . Yet I had to go on live chat 5+ times to inquire and wait around a month to get the 50$ in my account? I gave them another chance.. And I logged in and deposited while I was on vacation in hongkong with no problems.. But it would not allow me to play any games.. The next thing I knew my account was blocked.. I went on live chat and they told me they needed to verify my id and two credit cards.. I promptly sent them the required info and let them know that I was on vacation in hongkong and china. After two days had not received any news about the status.. I went on live chat again and they tell me my id was not clear and they couldn't read the name on one credit card.. No problem.. I sent in the two pieces again while im still on vacation and I inquire about playing from china or hong kong.. Which the live chat agent replied saying it shouldn’t be an issue... Another day passes and I receive an email telling me my withdraw process has been successful. Odd.. I go back on live chat and they tell me my account will remain blocked.. And there is nothing they can do? This is absolutely ridiculous. I asked why and they just say security has made the decision.. I ask how I can unblock my account and they have no answers? This casino is great.. Until things gets forwarded to their security department.. Then you don’t get email notifications about anything and noone has a clue what is going on.. What was a great experience has turned completely sour and has left a taste of feces everywhere..

Bet soft has some excellent games, multiple ways the games pay out without too much commitment. Graphics are amazing, entertaining.

Deposits are a hassle. My credit card information changed and it was a hassle updating the account with the new information and most of the deposit requests were rejected. My old card information remained on the account. I requested the account closed with $.01 left and have yet to receive a response.

Alot of games, I like fast answer with mail, don't need to wait for week like some other casinos 8)

EWallets: 0-1 hours is not true, its 12 hours, I was waiting for my withdrawal 5h+.
I was told I am not able to play NETENT games there even I can play on other sites, but on Dunder I don't even see NETENT games.
Also after I pressed "withdraw" after that I had 500 dead spins, with no bonus and almost no money.
If u want fast payouts like they say 0-1h, this is not site for you 8)

I find this casino one of the best out there. They have a fast array of great games, they have all my favorites, they have almost every payment app available. I sometimes have luck and sometimes I don't, just like most, but they pay very fast within hours with no problems, I think they have some of the best bonuses, and just like all casinos they require you to play a certain amount, but to me it is one of the most reasonable, 35x ( I refuse to play any that are 50x).
Sometimes I take a bonus, sometimes I don't, sometimes I have a string of bad luck then all of a sudden it goes the other way and I can't lose. That is just the ways it goes, I don't spend what I can't afford to lose. This is my form of entertainment and dont have too high expectations. It would be nice that maybe one day I will hit a big jackpot!

There is nothing negative to say about this casino, as I look at some complaints here, it appears to me they are relatively new palyers and are not reading the rules. Been there done that!

Won 130$ in the first hours, every game I was playing bonus rounds came up, it was beautiful, everything changed pretty quickly, money can't be redrawn like in a real casino, dram on you have to gamble for over 1500$ to be allowed to redraw a $. which is pathetic. You are forced to play and on the second day you are robbed, no bonus games, no nothing just empty spins cleaning you out! STAY AWAY, SCAM

Don't waist your money on Dunder, they are a SCAM, I put 20$ I start playing, maid it to 130$ oh but wait you have to play for 1500$ before you can redraw your money. So I keep playing, with good strategy on chosen slots, after the first 24 hours had passed, I was able to see something that didn't appear before, the slot screen was "loading" every 5 to 10 spins, the icons displaying changed in the last millisecond even i was clearly able to see a different icon coming out, there was no more free spins or bonus rounds, NOTHING 150$ went to 0$ with MINIMUM gamble only of 0.10$, do the math and see how much the probability fell, so I stop playing on the second day when I was down to 50$, came back the next day, same thing, until the money was gone. Afterwards I have received 7 emails in 3 days with different deposit bonus, they are crooked so stay away from Dunder, Go to a real casino on a real slot machine to gamble your hard earned money!

Liked the games I did end up winning over 300 dollars but..

I could not cash out.. had a lot of difficulties my withdrawl continuously was canceled.. ended up spending the entire winnings :( :D
Needless to say I will not be returning to dunder

Deposited funds, they immediately freezed my account and asked to verify e-mail again. My old e-mail was gone, so asked them to renew my e-mail. Than they asked to send them ID documents, done that and they still did not changed my e-mail so I could login again ( everything took 48 hours ), did not got nor email nor answer in any other form from them. Contacted them again, then they asked to send photo of me holding the ID document, done that, still no answer. So basically, they locked my account after a deposit and I can't even log in right now even to withdraw funds. I now imagine withdrawal process which would probably would be impossible. I seriously do not recommend to have any business with them

I wouldn't suggest to others, the system takes out the most important thing about gambling, the excitement. The system shows you in advance you would get the result of the spin, how much you win. Not talk about the welcome deal which didn't give anything much.

- Quick cash-outs
- Friendly Chat staff
- Fantastic variety of games
- Stable platform, that is easy to use

- Concerns about the accuracy of information in 'Account Settings' - My account still says it is unverified, despite having my first withdrawal approved and despite a Chat Dunder representative informing me I was 'Verified'. Causes unnecessary hesitation.

I'm very happy with Dunder! Real professionals, quick respond from the support team, big wins, it's very easy to deposit and withdraw too. I got my first withdraw very quick, even before I got verified.

Good choice of games, and good live casino. And the website is reliable and simple to use. What else I can say...
Best place to play, I do recommend to check it out!

Great website, great GUI, great RTP, fast pay-out

Haven't heard of this casino before, but simply tried it with a (for me atleast) small amount of money. Was surprised how fast everything was arranged for, how fast the website worked and how fast I was building up my balance. Figured I must still be under the bonus wager and that things would go down hill after, but no, it continued! From €25 with my money to a neat €1000,- in a couply of hours, thank you for the fun!

Nothing really , will be using this casino again! Would suggest to other players!

Very bad customer service, specially for the verification process. They do not get back to you, if they do It will take couple of days and they do not answer your questions. I truly believe they need proper investigation done weather they follow the terms and conditions.

Very nice welcome offer! The first deposit free spins was not credited automatically, but cs manager did it within 3 minutes, which was great.
Liked the design and layout also the game menu where you can choose game types based on bonus mechanics within game like freespins games etc

I made on high rollers a huge profit and immediatly felt intimidated by some negative reviews. Started worried “if this”
and “ of that”. First of all my identification had to be completed which needed some days. Then there had to be done a “doublecheck” on my winnings as this was unusual high for this slot. Every time I spoke to the employees by chat they have been kind and tried to comfort me. My payment came after 3 days and let’s be honest...if you must pay a nice som of money, you don’t grab whatever, but you check and count carefully too is’nt it? So I would strongly advice not to notion the 1 star reviews with hard to believe stories, but focus on the positive reviews.

Nothing, all was triple A rating...if something is for change indicated, it could be that after e-mail or sending required papers they send a mail that it is received.

One of my favorite casinos to use at the moment. Good game selection and it isn’t filled with bull..... It’s basic, but the basics are done really well.
Bonuses are non-sticky with 35x wagering which is more than fair.
KYC was done in about 12 hours, withdrawal processed within 24.
Needed to use chat once, answered almost immediately and solved my issue confidently.
Highest recommendations (Y)

Really just being picky here, but a couple of things could be better.
There’s a good game selection in general but no Novomatics :/
On mobile the bottom option bar part of the browser stays on the screen all the time. - like I said super picky. But that annoyes me.
Apart from that no issues and they don’t really deter me too much :)

Did verification after 12 hours, was fast withdrawal on Thursday. Today received winnings. I am happy.

Can’t think of anything to dislike found helpful when finally got in touch.

Lots of games, very colourful, very easy to give them your deposits.

They will not pay you until you jump thru hoops. I would not give these people my ID, I simply dont trust them with it. Customer support is completely useless, they simply copy paste the same non-answer over and over.

Loads of games
Easy site layout and pretty fast to load (apart from the live chat£

Customer service is pathetic
You have to contact them as to why they've not done what they advertise.
Did I mention the pathetic customer service?
Super slow to reply
Try everything they can to not pay out.
Oh and the customer service is pathetic (they need major training and UK support.

Nothing at all... it is defently one of the most overrated casinos out there..That even let underage promote them....

They use every trick in the book to not pay you. The support service is terrible ignorant and not willing to help. They have atrocious bonus rules which I have not seen on any other casino. They have no elk and no thunderkick games..

Good variety of games
You can actually end the bonusmoney if you want to withdraw as long as you didnt hit the bonus money..

Slow payouts (made withdrawal taking 3 days and its still pending) last time it was pending for 3 days I had to contact them and instant got paid, stalling techniques in my opinion.
Takes almost every time more then 5 minutes just to get a reply in live chat. And that is if they are online.

Prior to playing at this casino I read a few negative review's on here, however these review's were obviously individual's who are unhappy with something shower I do not believe there issues lay with this casino as I have played at most of the top UK casinos and I have found Dundee not to be one of the best as they are the best.

Reason:been very lucky with it and they approve withdrawals as they say and funds have been sent within 24hours or maybe 27hrs at the latest even on a Sunday . 8k pay out in 24hrs claimed on the Saturday paid on the Sunday

No other casinos I have played at has ever beat this, so do not let these negatives review's put you off playing this casino.

Big selection of games, easy to navigate and good welcome bonus.

I won over 10.000€ from this casino and now the problems did start. I did send in my verification papers to get approved but they would not accept the paper for current address... I did send them bank statement, credit card statement and birth certificate as they did ask for but they just kept asking for the same documents over and over again. I grew tired of getting the same response every time I sent a mail and decided to play with some of the money since they transferred it back to my player account and woops everything gone over a span of 2 weeks since I could not get my account verified. I hope everyone who choose to play here get verified before they start playing, or Dunder is gonna make hell when you are trying to cash out. Will never play at this super scam casino again 1/10 stars

A lot of games and providers you can choose, and new ones also. Won a couple times, fast withdrawal also to bank! Lot of bonus and free spins. Costumer service friendly!

Takes some time to wager bonus but it works for me.

Good selection of games. Missing novamatic games though

Very sneaky casino when it comes to processing your WDs. I requested 2 WDs in total and there has been issues with both of them.. Ofc the casino is blaming the provider.. My second WD was the worst.. I requested it via Trustly and after 3 days of not receiving my WD I contacted support. They told me it was paid out from their side, but the provider had issues.. Ok.. maybe inform the customer about it then? Anyways, they told me they would contact after a day and as usual, I didn't receive a reply so I had to contact them myself. The support agent contacted their payments department and all of the sudden the money was back on my account.. the same thing happened on my first WD... I requested another WD and asked the support agent if they can prioritize my WD since I had already been waiting for 4-5 days.. and she said no.. They will look into it when they have time.. Like srsly? Worst support ever.. When I contacted them the first time and they told me about the issue, I was a little feed up with this casino and wanted to close down my account, but I had a feeling that it could create issues with my WD even though the support agent told me it wouldn't affect it But if I had close down my account, the money would have ended up on the account again.. How would I been able to request the WD? And it wouldn't surprise me if that would have created more issues.. Be careful with this casino.. Very very dodgy

Nice chat support
Good speed for withdrawals
Nice selection of the games

The worst is deposit and withdrawal FEE, not that big one but still :(
No filter by provider
Do not have NYX

Dunder was my favourite casino, I deposited and played weekly! Over a year I loyal played here. Good selection of games.

Extremely long verification process! No live chat. No loyalty.

Extremely long withdrawal time! Stalling. Rude and offensive support. I no longer play here.

Deposited 50$ with the 200% bonus, knew about that 30x wager requirement wanted to play live casino and the maximum bet i could have done was 5$ and cant side bet.

Makes you play slot ended up losing everything.

100% would not play on this site ever.

Very good welcome bonus, customer support was quick and good

Maybe could have some more weekly promotions also.

I like this casino and selections of games I just signed up deposited 20 lost it then deposited another 20nzd with 200%bonus and managed to wager the bonuses which was alot 2k+ and withdrew 1k so im happy with that

The fact that I can deposit all the ways available but I only have the option to withdraw via bank transfer which is really annoying, as I deposited via visa debit. So it takes longer to wait for withdraw. I think if I knew I only had one option to withdraw because I'm from New Zealand I wouldn't have deposited.
I hope they change these options to more in the future.