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DrueckGlueck Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 18 reviews
6.6/10
18 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • 0-24 withdrawal timeframe
  • Live chat available
  • Mobile friendly design
  • UK Gambling License
  • Accredited by Casinomeister
What we don’t like
  • Limited live chat 06:00 - 00:-00 GMT
  • Need to be registered to use support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


DrueckGlueck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.drueckglueck.com
Established
2015
Licences
Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority, Swedish Gambling Authority
Affiliate Program
EGO
Languages
English, German, Finnish, Norwegian, Finnish, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Slovak, French, Greek, Romanian, Russian, Turkish
Casino Type
Instant Play, Mobile, Live Casino

DreuckGlueck Casino is a massive multi-platform online casino that offers games to players at home and on the go. This European-facing site is powered by WMS, NextGen Gaming, NetEnt, Barcrest Games, and more, along with two live casinos powered by Evolution Gaming. It is available in instant-play with a smooth interface themed after cute monsters. DreuckGlueck Casino is licensed under the jurisdiction of Schleswig Holstein, Malta, UK, Sweden, and Denmark.

Restricted Countries and Territories

DrueckGlueck Casino does not currently accept players who reside in the United States, Belgium, Cyprus, France, Israel, Italy, Mexico, Spain, Turkey, and the German State of Schleswig-Holstein.

Mobile Gaming

A good number of DrueckGlueck Casino’s top slots and casino games are available in touch versions for mobile players. These games can be accessed simply by loading DrueckGlueck Casino’s website on any compatible device, including iOS and Android mobiles.

Security and Fairness

DrueckGlueck Casino is protected with SSL encryption, the leading algorithm for protecting financial and personal data. This technology makes it practically impossible for anyone to see sensitive information sent to the casino for any purpose.

All of the games at DrueckGlueck Casino have met the rigorous randomness standards of iTech Labs, an independent testing agency. Players can rest assured that they are getting a fair game here.

StallCation

Complaints

Read the complaints other players have left for DrueckGlueck Casino. Learn more about complaints.

Show all complaints
DrueckGlueck Casino - Stalling withdrawal with no reasons
I made a withdrawal from Drueck Glueck in the amount of £267 on 17/6/17 to my paypal account. I received an email from them just after saying that it was being processed giving the reference no: PW971327, to add when I made the withdrawal it stated that it was 'same day' for withdrawal. I still had no received it yesterday so I went on to online chat, the person reviewed the withdrawal and said that everything was ok with it and they would send an email to the 'payments department., However 3 days on and nothing, I emailed their customer support at around 12.30pm querying this and apart from a generic email back received no reply to my email explaining why the delay. When I logged on this evening the amount is still pending in my account? Again I went into chat gave the person the withdrawal reference number and asked if she could look into it (explaining I had spoken to chat already yesterday and emailed receiving no reply). After a while they came back and asked for the email address linked to my paypal?? I explained that I had deposited before using my paypal email and it was the same email address they sent me the confirmation on and I was promptly cut off chat. I did what they said though and have sent them through my paypal address to [email protected] but this is ridiculous especially when they say 'same day' when you withdraw and I received an email 2 days ago saying it was being processed. Can you help please?
staus Resolved
£267

Complaint Statistics

Resolved 3
Avg. Amount $ 7,118
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
6.6/10 18 reviews

Top reviews from our players

DrueckGlueck is a skillonent casino which operates with a gambling license issued by the Malta gaming Authority. The casino offers you to play in more than 10 currencies including EUR. USD, GBP, ZAR, NOK, CAD and many more. The sign-up process takes less than a 1 minute and after filling up your details you can start playing instantly. The casino lets you chose from multiple payment options for deposit and withdrawal and these options include visa, Astropay, bank transfer, bitcoin and e wallets like Skrill, ecopayz and Neteller. The one thing I don’t like is that there is 3.5% and 5% deposit fee on Neteller and Skrill respectively. The minimum deposit and cashout at the casino are €10 and €20 respectively.
The casino has more than 3200 games which are provided by more than 50 slot providers including BTG, PlayN’Go, BTG, Pragmatic, Gamomat, Pragmatic play, Thunderkick, Quickspin, Blueprint and many other big and small provider. You can enjoy these games with a first deposit bonus offer of 100% up to $100 plus 50 free spins. The bonus needs to be wagered 30 times the deposit and bonus amount and the casino gives you 30 days to clear the wager. You need not worry about checking the restricted game list as games not allowed to play with bonus money show “0” balance. If you think the casino just has one deposit bonus offer then you are wrong as the casino has a daily pick option where you can get daily deposit bonuses in terms of spins and reload bonuses up to 100%.
So far, my luck hasn’t been good at this casino as all 3 of my deposits have ended in a loss. But I can guarantee you that the games run smooth and the RTP also seems to be fair. I have played at other skillonet casino called Play Toro and they process cash out in 24 hours so I am assuming Drueckglueck follows similar protocols. The casino has a live chat which is not available 24 x7 but are very helpful when they are around. The verification takes around 24hours after uploading documents but keep in mind they ask very personal questions regarding your salary and unless you don’t answer your questions, they will not verify your account.

The wagering requirements are high in my opinion. 30 times bonus and deposit should be changed to 40 or 45 times the bonus as when you take bonuses which are 50% the wager requirements look very unfair. The fee of 3.5% on Neteller and 5% on Skrill are not fair either.

DrueckGlueck is licensed by the UKGC, so I don’t have any problems about their legality and security. But what really had me enjoy their site is their colossal collection of slots! Great titles and themes powered by the best gaming companies.

Sadly, DrueckGlueck seems to still stick in being a traditional casino. They only offer the most popular forms of payments, you know like the typical visa, mastercard, paypal, and skill to name a few. They don’t have cryptocurrencies, which is too bad because I know there are many players today who play Bitcoin or crypto games.

DrueckGlueck Casino is one of those belonging to the skillonnet group of casinos. I remember when I was introduced to this group as one of the first casinos that I played at. I think I joined SlotsMagic casino first. They had their little games designed for them called Green Valley Games. Man, I am now talking many years back when a person enjoyed those. I remember that game called Flip Flap, extremely volatile and very enjoyable.

Registering was easy and I made my first deposit without a bonus at first. I launched many Green Valley games, but could not win big until I had a nice x300 win on Hot Wheels after which I chased providers. I think one of the reasons I did not claim a bonus then, because only Green Valley Games contributed 100% and all other providers only 50% which made wagering very hard to complete. Not only that, many games were excluded from the bonus portion, which is normally the biggest part of your money when you claim the 300% bonuses they offer from time to time.

Live chat is a bit of a problem, as sometimes you can wait very long to chat with them. I don’t understand why you need to fill in a form with all your info, like username, email, question, yet when an agent comes online, he asked you to confirm or verify your username, etc. Does not make sense, just wasting time.

They offer a lot of payment methods and remember it differs from country to country, but mine shows enough for me, so I am happy. I had a nice decent win, nothing major, and went through verification. It took around 24 hours and my payment was received as well within 12 hours. I hear for the UK they pay even faster.

Overall this group of casinos has improved all over and I must say I enjoyed the time when the entire group did not require wagering on their spins, I guess they lost a lot of money as a few months later it changed back to x30.

I always come back for their bonuses, and even if wagering is super high, its nice to have a different setup than the usual with some extra exclusive games, even though I hate Thor and Asgard trials, but I would not mind that Ninja master slot whenever they issue those extra free spins.

Thank you for your good and comprehensive review . I will pass your feedback to the casino manager and hopefully you will see lots of new improvements in the future Team DrueckGlueck

user avatar

One of the biggest positive qualities that DrueckGlueck has on their website is the number of games that are present as soon as you enter the page. The number of games that are on the page is pretty solid but there is still room to improve. In terms of their offers and promos, there are some good ones that you can see at the bottom of the home page. Almost every significant part of the site is pretty accessible which is a pretty big positive.

Hopefully, they can improve on the speed of the games on the site because there are some times when players feel the lag that happens on their servers. While it is annoying at times, it is fixable as long as the developers want to fix them properly. Bugs also appear at times which leads to some players refreshing the page and even avoiding some games they chose. The site is good but they need to be better to separate themselves from the rest of the pack.

Nice casino with fancy disign graphic so smooth and elegant. Yesterday registered here deposit $10, got match bonus 100 %, playing merkur and ballywulft my favor slots, hit a luck finish wagered and try cashout $229. Now Im waiting my cashout account id jokotole. Overall this is great casino with low wagering tons of nice slot.

Support very friendly and nice, this is the best ever casino very recommended casino for to play here.

Thank you for your review and positive feedback. On checking your account I see you were paid early this morning. Nice win and congratulations Team DrueckGlueck

user avatar

Great casino, a lot of re-loaded offers, a lot of providers, I love merkur slots :)
- Good support and many deposit options.
Cashout time 2-3 days without any problems.
Recommended

Thanks for your great review and feedback and Its good to see you enjoy playing at Drueckglueck. It's a fun place to play with an amazing number of good slots so thanks for pointing ithis out and recommending it to other readers here The DrueckGlueck Team

user avatar

A good collection of games and a fast website and many payment options.

The support is really bad. The chat is almost never available. I haven't receive answers to my questions via email, my withdrawal via Trustly is pending the whole time. I uploaded all documents and received the verified email but no withdrawal. So, as I said, a good collection of games, a lot of payment options but a really bad support.

Thanks for your review and feedback, sorry for the inconvenience but could you please send me your username so i can check your account and reply to you Team DrueckGlueck

user avatar

Very bad support unfortunately...you must wait very long in chat, sometimes about 30 minutes!!

Sorry for the inconvenience and thanks for your feedback. At peak time our live chat is very busy, sometimes its best to wait till quieter non peak times to get through immediately if you send me your username i will investigate and get back to you DrueckGlueck team

user avatar

Easy sight to navigate well laid out. Fantastic choice of slots from a wide range of providers and my 1st withdrawal was processed within 24hrs of the receiving documents, which in this age is encouraging.

Played on my iPad mainly and few of the games would crash and then log me out for no reason. No 24hr live support.

Thanks for your feedback and review. If you have the same problems playing on your ipad again, email support with the games you were playing, the date and time you it happened and the browser you were using and they will investigate for you. We do have 24/7 live chat but if they are busy emailing is the best option The DrueckGlueck Team

user avatar

Nice site quite a good choice of games with some good deposit bonuses, promos. Online help ok although not 24 hours as I read.

If you want a site with quick withdrawals this isn't the one. Into day 2 now of waiting for my withdrawal which isn't really good enough for an e-wallet (PayPal) especially as it states 'same day' when you withdraw on their site. Spoke to online help who said 'it's under review but looks ok l' and say 'they're emailing the payments team'. They do weekend payouts supposedly but still nothing and still in pending. In my experience when depositing and withdrawing into an e-wallet it's rarely over 24 hours I've had money into my bank quicker than this. Put me off playing there again to be honest which is a shame as everything else is pretty much spot on.

i see that your payment was sent yesterday, it always takes a bit longer on first withdrawal because we have to have all the correct documents as well. Anyway you should have your withdrawal so hopefully everything is OK now. Thanks for your positive comments Team DrueckGlueck

user avatar

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