Stalling €10.000 payment

I have been waiting 14 days for a £50 deposit that was declined but still taken from my bank I have submitted a statement showing the £50 being taken from my bank and all i keep getting back is "thanks for your patience it is being handled by our payment dept" I have sent loads of emails half i dont even get a reply from. Why won't they give me back my money ?

I made a withdrawal from Drueck Glueck in the amount of £267 on 17/6/17 to my paypal account. I received an email from them just after saying that it was being processed giving the reference no: PW971327, to add when I made the withdrawal it stated that it was 'same day' for withdrawal. I still had no received it yesterday so I went on to online chat, the person reviewed the withdrawal and said that everything was ok with it and they would send an email to the 'payments department., However 3 days on and nothing, I emailed their customer support at around 12.30pm querying this and apart from a generic email back received no reply to my email explaining why the delay. When I logged on this evening the amount is still pending in my account? Again I went into chat gave the person the withdrawal reference number and asked if she could look into it (explaining I had spoken to chat already yesterday and emailed receiving no reply). After a while they came back and asked for the email address linked to my paypal?? I explained that I had deposited before using my paypal email and it was the same email address they sent me the confirmation on and I was promptly cut off chat. I did what they said though and have sent them through my paypal address to [email protected] but this is ridiculous especially when they say 'same day' when you withdraw and I received an email 2 days ago saying it was being processed. Can you help please?

I have integrity concerns regarding their own software Blackjack games particularly the game American Blackjack Turbo. I am unable to find the software provider behind this game. There are no RNG certificates or anything proving it fair. Under normal circumstances the game should have an approximate RTP of over 99%, however after betting over 6000 EUR the RTP sits at 89%, Furthermore the game shows extremely awkward patterns such as you betting large, having 20, dealer 5 and he pulls 21. Within a very short timeframe today I lost around 800 EUR on this game. I find that extremely strange having played Netent, Microgaming and other BJs. It is not the losing but the how. The game also runs in very strange streaks. I demand that Drueckglueck supplies all information regarding this game and depending on the outcome I will consider further steps. At the moment I feel totally defrauded and I want to warn other players to play this game and possible also not play at Drueckglueck.