Dr Vegas Casino

Good selection of games, easy site to use, nice selection of bonuses. Recently started free spins and low deposit.

Very poor payout times, getting worse. Don't believe Phil casino manager promise, is just a delay tactic to prolong payout and stop you chasing the payment.

First of all I'm not sore about loosing I actually won over 3k from a little deposit. There games are good customer service is ok ish.

Now on to my issues.

Please Read........They're processing times is 5 days or over at which you can still cancel withdrawals (bad for some) it took me over 2 weeks to get my funds! I sent all my documents off which they then emailed saying my account was verified, then 3 days later tell me they needed to send a coded letter to my address to prove my address again, they apparently sent the letter however after 4 days later after the apparently sent it, so I messaged them and they agreed to send another letter low and behold came the next day all this time my withdraws was still pending so able to cancel them but I did not as this is what there holding back for!

If there processing time was as good as most casinos I would happily stay a member of this casino but 2 weeks to get my money and they tried they're hardest to get me to cancel no thanks I'v now self excluded from this casino my advice is stay away!!!!

They need to stop hoping people will cancel withdrawals and they might actually get more customers.

Some games are good. But I have to say something positive in 50 words are more, but this is very hard with this casino, I have nothing but contempt for them.

Withdrawals take ages, would advise to keep away from this casinos, they deserve to go bust. Been waiting ages for a withdrawal to be paid 2 lots of £100. Not acceptable, and this is not the first time. Everyone should close there accounts and hit them were hurts.

I like the online casino provider they use
Traditional slots and other table games.

Withdrawal times, Cheque took 10 working days to process when website states 5, therefore they need to update that. Honestly with that waiting times they would expect you to cancel your withdrawals and play.

The different games, my old favorite is still on there. ITS getting better, been a customer for years But its getting like it used to be. Payouts are quicker I don't mind waiting a week. A few months ago winnings seemed to be rife hardly any, but I won 2 grand the other da, ok over the years I may have put 40 grand in!! But its nice to see the improvement! Bonuses good if you go by the rules they have also simplified it so its easier to understand the rules.

At the moment I like the improvements, I have not spoken to customer care yet, as I haven't needed to, I just hope they continue this way of business, will keep updated!

NEW - WITHDRAWAL TIMES HAVE IMPROVED! Great slots , daily bonuses (deposit £10, sometimes £20, and get 100 free spins from which I have personally won between £30-£100 every time).
Playthroughs get better (and easier) the higher up you go. I am now a gold player and have a 10x playthrough which is so easy to achieve.

So .... having promised not to go back due to ridiculous withdrawal times, after two days' abstention, I was once more depositing. Withdrawals are still not on a par with other casinos, but they are now in the region of 5-7 days and, because I use Skrill, I find that quite acceptable.

There is nothing to like about this site so why do I need to use 50 characters.

I have recently blocked my account with this casino as they are extremely shoddy. The main issue was the length of time for withdrawal then I had more issues with constant loses and customer service was the worst I've ever experienced. They are rude and very unhelpful I would tell anyone reading this stay clear from using this site.

It has ONE of my favourite slots, and that's about it!

So I had self excluded from this site in the past, but thought I would give it another chance to re-opened my account. I won a nice £800 so decided to withdraw. I emailed to find out how long it would all take, and was told it takes 5 working days to approve, and then a further 2 days to go into bank! I've never heard of such ridiculously long withdrawals. I also jumped on here to read reviews and saw what a bad reputation they have.

I ended up cancelling my withdrawal out of impatience, and lost the whole £800 playing again.
To be honest I don't even care about the money, I self excluded again and will NEVER be playing here again!
I will stick to the best casinos around with quick withdrawals and better offers.

Games are ok.

Withdrawal times awful I've now waited 8 working days and still my withdrawal is pending authorisation, not for the first time, same excuses each time I raise a ticket, I would be very very wary of making any deposits here until things improve.

Good selection of slot games, clear screen shots, nice choice of exclusive games, very fair bonuses.

Used to be one of the best casino sites on the web with instant withdrawal and superb customer service. Sadly, in the past year it has gone from excellent, to quite good, to very bad, and now to completely dire. Customer service live chat is no longer available 24/7 and anyway their idea of "service" isn't mine. It's quite appalling although, to be fair, that may be driven by the owners (CZ Ltd) attitude.

Withdrawals can take up to a fortnight or longer for monies to be returned to the bank account. They wait at least a week before approving the withdrawal, it's a deliberate delaying tactic and most unpleasant and unfair.

It is so disappointing to see a great casino go downhill this way, I can only assume the owners want to take too much money out. No wonder so many players are leaving.

I will be genuinely disappointed to leave this site, I've been playing through all the ownership changes for the past 18 years - the first 17 were great !