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Thank you for bringing this issue to our attention. Your comments about the registration process are greatly appreciated. I apologise for the delayed response as well as any inconvenience caused. The safety and security of our players is always our top priority. We follow all rules resulting from legislation and gladly accept all registrations that meet the requirements of the verification process. Based on your askgamblers user name I found your account in our system and managed to investigate your case in details. As far as I am concerned our support team have already contacted you via email explaining that the second document could not be accepted only because at the time it was submitted it was older than 6 months. I hope that I can convince you to visit Diamond World Casino again and resend the current version of the document. If you send a valid document I guarantee that you will receive the welcome bonus. Note that you can play at our casino without full registration and receive a 100% first deposit bonus. You would still need to verify your account to make a withdrawal. Again we would like to apologise for any inconvenience and would appreciate your understanding. It would be such a pleasure to welcome you back to our casino!
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I was browsing the net for some new casino with free chip or free spins and that way I came across Diamond World Casino site, which they were offering 15 euros free chip when you join their casino. First I contacted the support, which they were very fast, have to admit and very pleasant, to asked them about the free chip they are offering, because I wanted to know is my country eligible for that promo or not. The chat support told me that I can get the bonus, but when I deposit right after I must send them my documents, so they can verified my account and then I would get the bonus, without any problem. When I opened their casino, they were advertising the 15 free chip, so I did sign up in a minute or so.
The next thing I saw that they were Malta licence but they were not Netent provider, so they were having some Wazdan software games, which I see it for the very first time.
The next thing I done was uploaded my documents which I did, so I left the casino and waited for 3 days or so, but there was not any answer form them. I contacted the chat support and asked them did they received my documents and the answer I got was a bit surprising, because I send the documents directly from the casino, so the chat told me that there is no documents sent by me, so I had to send them again via my mail. I done that too, so I got response from them, that my documents are not so clear and that I have to send them another one.
Ok Diamond World Casino, I have send the same documents to the best and famous casinos on line, so they were good for them, but for you not. So it makes me wonder, do you give that bonus or not? It's probably the best if you stop giving that bonus, and stop advertising your casino with the free chip, because you don't want to honor what you are advertising! So no, it's been more then a month and I still didn't get anything, surely they are expecting to send them another documents, who will be more clear, well I won't, thanks for nothing!