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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

I’ve tried quite a few online casinos, but Del Oro Casino really nailed it for me. The best part? Instant withdrawals. You win, you cash out, and boom—it’s in your account. No fuss, no waiting around.
Their 24/7 support is a lifesaver too. Got a question at 3 AM? No problem. The support team is always on it, super friendly, and quick to help out.
The game selection is huge, and the platform’s super easy to use, whether you’re on your phone or computer. Plus, I feel safe playing there knowing they take security seriously.
Overall, Del Oro Casino just gets it right—fun, fast, and totally hassle-free. If you’re looking for a smooth casino experience, this is it!

Dear Himighar, Thank you for your fantastic review! We’re thrilled to hear that Del Oro Casino has exceeded your expectations with our instant withdrawals and 24/7 support. It’s great to know that our support team has been helpful and friendly, no matter the time. We’re also pleased that you find our game selection extensive and our platform easy to use on both phone and computer. Your sense of security while playing is important to us, and we’re committed to maintaining a safe and enjoyable environment. We’re delighted that you’ve had such a smooth and hassle-free experience with us. If you need any further assistance, don’t hesitate to reach out. We’re here to help! Warm regards, Del Oro Casino

user avatar

I'm absolutely loving my experience with this casino! The withdrawal process is lightning-fast, I got my winnings in under 24 hours! The interface is super user-friendly and the game selection is insane - I've already tried out so many new slots and table games.

I'm still in the process of testing out this casino, and so far it's been a mixed bag. I love the variety of games they offer, but I've noticed that the loading times can be a bit slow at times. I've also had some issues with the mobile app, but I'm hoping that's just a minor glitch. The customer support team has been responsive, but I've only had to reach out to them once so far.

Dear nihmelos, Thank you for sharing your experience with us! We’re thrilled that you’re enjoying the fast withdrawal process and our user-friendly interface, and it’s great to hear that you’re exploring our diverse selection of slots and table games. We appreciate your feedback regarding the loading times and the mobile app, and we’re always working to improve our services. It’s good to know that our customer support team has been responsive when you reached out. If you encounter any further issues or need assistance, please don’t hesitate to contact us—we’re here to help! Warm regards, Del Oro Casino

user avatar

I'm thoroughly impressed with the loyalty program at this online casino! The rewards are generous and the tiers are achievable, making it feel like my playtime is actually valued. I've already climbed a few levels and the perks are amazing - from exclusive bonuses to personalized support, it's clear they're invested in keeping their players happy.

The customer support has been helpful, but I've had to reach out a few times to clarify some rules and regulations. Maybe I'll get lucky and they'll add some new games that cater to my style of play.

Dear dmelocunha, Thank you for sharing your experience with our loyalty program! We’re delighted to hear that you find the rewards generous and the tiers achievable, and that you feel valued as a player. It’s fantastic that you’ve already climbed a few levels and are enjoying the exclusive bonuses and personalized support. We appreciate your feedback regarding the need to clarify some rules and regulations, and we’ll work to make these clearer for our players. Your suggestion about adding new games is noted, and we’re always looking to expand our selection to cater to all styles of play. If you need any further assistance, our support team is always here to help! Warm regards, Del Oro Casino

user avatar

I'm absolutely blown away by the lightning-fast withdrawal times at this online casino! I've never experienced anything like it - my winnings are in my account within 24 hours, every time! The interface is sleek and user-friendly, making it a breeze to navigate and find my favorite games.

I've been playing on this online casino for a few weeks now, and I'm still getting used to the layout and features. I love the variety of games they offer. I've had to reach out to customer support a few times to figure things out, but they've always been helpful and responsive.

Dear nicgonsouza, Thank you for your amazing feedback! We’re thrilled to hear that our lightning-fast withdrawal times have impressed you, and we’re glad to provide a sleek and user-friendly interface that makes navigation easy. It’s fantastic to know that you’re enjoying the variety of games we offer. We appreciate your patience as you get familiar with our layout and features, and we’re happy that our customer support team has been helpful and responsive whenever you’ve needed assistance. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know. Warm regards, Del Oro Casino

user avatar

Just started using this online casino, and I’m pretty impressed with the bonuses they offer. The welcome package was generous, and there’s a lot of variety in the promotions. The live dealer games are a standout feature too—they really add a personal touch to the experience. Overall, it’s been a fun time exploring everything they have to offer!

I’m still getting to know this online casino, and there’s a lot to take in. The variety of games is great, but I’m finding the navigation a bit tricky as I figure out where everything is. The payment options look solid, though, so that’s a plus. I’ll keep exploring to see how it all works out.

Dear danisgomes, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying our generous welcome package and the variety of promotions. It’s great that our live dealer games have added a personal touch to your gaming experience, making it even more enjoyable. We appreciate your feedback on the navigation and are glad that you find our payment options solid. If you need any assistance while exploring the site, our support team is here to help guide you through and make your experience smoother. We look forward to continuing to provide you with a fun and engaging gaming experience! Warm regards, Del Oro Casino

user avatar

Just checked out this new gambling site, and I'm really impressed! The selection of casino games is top-notch—everything from classic slots to exciting table games. The interface is user-friendly, and I love how smooth the gameplay is. Plus, the customer service has been great so far. Definitely worth a visit if you're into online casinos!

I’m still exploring this gambling site, and so far, it’s been an interesting experience. There are definitely some cool games and features, but I’m still figuring out all the details. The layout feels a bit overwhelming at first, and I’m not entirely sure about some of the bonus offers yet. I’ll keep digging to see how it all shapes up.

Dear jfernandesd, Thank you for taking the time to share your initial impressions! We’re delighted to hear that you’re impressed with our selection of games and that you’ve found the interface user-friendly with smooth gameplay. It’s also great to know that our customer service has been meeting your expectations. We appreciate your honesty about the layout and bonus offers. We’re here to assist you with any questions or clarifications as you continue to explore our site. Don’t hesitate to reach out to our support team for guidance—they’re always ready to help! We hope your experience keeps getting better, and we’re excited to continue having you with us. Warm regards, Del Oro Casino

user avatar

It’s been a pleasant surprise. The site is easy to use, and I hit a nice win on a slot game early on. The live dealer games make it feel like a real casino, and the payouts are fast, which is a huge plus. Del Oro has quickly become my go-to for some fun and quick wins. Definitely worth checking out!

Dear Nobjess, Thank you for your positive review! We’re thrilled to hear that Del Oro Casino has been a pleasant surprise for you. It’s great to know that you found our site easy to use and that you enjoyed a nice win early on. We’re glad that our live dealer games brought the real casino experience to you and that the fast payouts have been a huge plus. We’re delighted to be your go-to choice for fun and quick wins! If you have any questions or need assistance, feel free to reach out anytime. Warm regards, Del Oro Casino

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I'm in love with this casino, they have bonuses almost everyday and weekly cashback keep things really fair, and the 24/7 support team is always available and helpful. Their payouts are instant and high RTP games, it's my favorite one at the moment.

Dear LillieCasino, Thank you for your wonderful review! We’re delighted to hear that you’re loving your experience at Del Oro Casino. It’s fantastic that our frequent bonuses, weekly cashback, and instant payouts are meeting your expectations and keeping things fair. We’re also glad that our 24/7 support team has been there for you whenever needed. Your satisfaction with our high RTP games means a lot to us, and we’re thrilled to be your favorite casino at the moment! If you ever need assistance or have any questions, we’re always here to help. Warm regards, Del Oro Casino

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A solid choice for me. The variety of games is impressive, and I heard about their recent wagering tournament was a highlight. It was well-organized, and the prizes were great, adding an extra layer of excitement to the gaming experience!!!

Dear Histrely, Thank you for your positive feedback! We’re glad to hear that Del Oro Casino is a solid choice for you and that you’re impressed with our variety of games. It’s great to know that the recent wagering tournament caught your attention and added extra excitement to your gaming experience. We’re thrilled that you found the tournament well-organized with great prizes, and we appreciate your support. If you have any questions or need further assistance, we’re always here to help. Warm regards, Del Oro Casino

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My overall experience with Del Oro Casino has been fantastic, especially with the recent wagering tournament they hosted. The tournament was well-organized, and the competition was thrilling. I loved that they made it easy for everyone to participate, with clear rules and a variety of games to choose from. It really added an exciting twist to my usual gameplay and kept me engaged throughout.
What stood out the most was the generous prize pool and the fair wagering requirements, which made the tournament not just about having fun but also about having a real shot at winning. The leaderboard updates were timely, and it was exciting to track my progress against other players.
The casino itself offers a wide range of games, great bonuses, and a seamless experience on both desktop and mobile. The support team is always ready to help, making the whole experience even better. If you’re looking for a casino that knows how to keep things exciting, Del Oro Casino is the place to be. I’m already looking forward to their next event!

Dear Sionuirt42, Thank you for sharing your fantastic experience with Del Oro Casino! We’re thrilled to hear that you enjoyed our recent wagering tournament and found it well-organized and engaging. It’s great to know that the clear rules, variety of games, and generous prize pool made the competition enjoyable and gave everyone a fair shot at winning. We’re glad you appreciated the timely leaderboard updates and that our wide range of games, great bonuses, and seamless desktop and mobile experience met your expectations. Our support team is always here to ensure you have the best experience possible. Your enthusiasm for our events means a lot to us, and we’re excited to have you looking forward to the next one! Warm regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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