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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.5/10 307 reviews

Top reviews from our players

I owe my friend big time for recommending this casino. The 24/7 friendly service makes every visit feel like a night out with friends. Instant transactions are a major win, and the bonuses are like the extra cherry on top. It’s been the key to many unforgettable nights, and I wouldn’t trade it for anything!

Dear patrickabarker, We’re so glad to hear that your friend pointed you our way! It’s wonderful to know that our 24/7 friendly service and instant transactions have contributed to your memorable experiences. We believe in adding that extra touch with our bonuses, and it’s fantastic to see they’ve made a difference for you. Thank you for your kind words! Warm regards, Del Oro Casino

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I've tried several online casinos, but Del Oro Casino really stood out for me. The highlight? Immediate withdrawals. You win, cash out, and just like that—it’s in your account. No hassle, no waiting around. Their 24/7 customer support is a huge help, too. The support team is always available, super friendly, and quick to assist. The variety of games is massive, and the platform is incredibly user-friendly, whether you're playing on your phone or computer. Plus, I feel secure knowing they prioritize safety. All in all, Del Oro Casino does everything right—it's fun, fast, and completely stress-free.

Dear Hiltat1954, Thank you for your glowing review! We’re thrilled to hear that you’re enjoying your experience at Del Oro Casino. Immediate withdrawals and friendly, 24/7 support are indeed priorities for us, and it’s great to know you feel secure while gaming. We’re glad you appreciate our game variety and user-friendly platform. Your feedback inspires us to keep doing our best! Warm regards, Del Oro Casino

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The bonuses on this site are amazing! I've gotten so many free spins and deposit bonuses, it's like they're giving away money. Okay, not really, but it feels like it.

Dear HLombard, We're delighted to hear that you're enjoying the bonuses! It’s our goal to make your gaming experience as rewarding as possible, and it sounds like you’re taking full advantage. If you ever have any questions or need assistance, feel free to reach out! Warm regards, Del Oro Casino

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A friend told me about this starry night spot, and it truly shines. The staff is as welcoming as a clear night sky, and the transactions are as smooth as a gentle breeze. Bonuses are like shooting stars, adding a dash of wonder to your experience. It’s a celestial escape for anyone looking to be dazzled!

Dear Brimee, Thank you for such a beautifully poetic review! We're thrilled to hear that you’re enjoying your experience with us. Our team is dedicated to creating a welcoming atmosphere, and we’re glad you feel the magic of our bonuses. We can’t wait to continue providing you with a dazzling experience! Warm regards, Del Oro Casino

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I've had some big wins and some big losses, but this casino has always paid out quickly and fairly. I trust them completely and I'm always happy to play here. No doubts the best in the business.

Dear Hazlewood, Thank you for your fantastic feedback! We’re glad to hear that you trust us with your gaming experience, and we’re committed to providing quick and fair payouts. Your support means a lot to us, and we look forward to many more exciting moments with you at our casino! Warm regards, Del Oro Casino

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Thanks to a friend's guidance, I found this cozy casino corner. It feels like a snug hideaway where the staff treats you like family. With quick and easy transactions, you’re free to enjoy the game without a hitch. The bonuses are the little comforts that make each visit special. It’s the perfect spot for a laid-back, enjoyable evening.

Dear Comptions, Thank you for your kind words! We're thrilled to hear that you feel at home in our casino. It's wonderful to know that our staff's hospitality and our quick transactions enhance your gaming experience. We look forward to welcoming you back for many more enjoyable evenings! Warm regards, Del Oro Casino

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The website is so easy to navigate, even for a tech-challenged person like myself. I can find what I need in seconds, and the games are always loading quickly. Overall, a good choice.

Dear RomanL2, Thank you for your feedback! We're delighted to hear that you find our website easy to navigate and that the games load quickly for you. Our goal is to make gaming enjoyable for everyone, regardless of tech experience. Warm regards, Del Oro Casino

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A pal of mine discovered this treasure trove of a casino and shared the secret. From the moment you step in, you're treated like a valued treasure hunter. The staff is incredibly attentive, ensuring your journey is smooth with quick deposits and withdrawals. And the bonuses? They’re like finding gold at every turn.

Dear Graime, Thank you for sharing your wonderful experience! We’re thrilled to hear you felt like a valued treasure hunter during your visits. Our team is dedicated to making every journey smooth, and it’s fantastic that the quick transactions and bonuses have added to your excitement. Warm regards, Del Oro Casino

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I took a leap of faith following a friend’s recommendation and found this electrifying escape. The atmosphere is charged with excitement, and the staff amps up the experience with their friendly service. Fast transactions keep the energy high, and the bonuses add a spark to every visit. It's a jolt of fun that keeps you coming back for more!

Dear Leame1946, Thank you for sharing your electrifying experience with us! We're delighted to hear that our atmosphere and friendly service have made your visits enjoyable. Fast transactions and exciting bonuses are what we aim for, and it’s great to know they’ve added to your fun. Warm regards, Del Oro Casino

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I've been playing at this casino for a while now and I've noticed that they're always running promotions and a lot of bonuses. It's a great way to win some extra cash and have some fun.

Dear NHowardJ, Thank you for your feedback! We're thrilled to hear that you’re enjoying our promotions and bonuses. We strive to keep the excitement alive and provide opportunities for our players to win some extra cash while having fun. Warm regards, Del Oro Casino

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Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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