Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Del Oro Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.5/10 307 reviews

Top reviews from our players

The customer support at Del Oro Casino is hands-down one of the best I’ve encountered. Whenever I’ve had a question, the team has been kind and super efficient. They respond quickly and make sure everything is taken care of. Knowing I can rely on their support has made my gaming experience even better.

Dear Emily_1987, Thank you for sharing your experience! We're delighted to hear that you’ve had such positive interactions with our customer support team. We pride ourselves on providing efficient and friendly service, and it’s fantastic to know that it has enhanced your gaming experience. Your feedback means a lot to us! Warm regards, Del Oro Casino

user avatar

Del Oro Casino is full of bonuses that are incredibly easy to convert. I’ve played at many other casinos where the bonus terms are confusing and difficult to meet, but not here! Whether it’s free spins or deposit bonuses, I’m able to turn them into real money without any issues. Del Oro really knows how to take care of its players.

Dear Eustasss777, Thank you for your wonderful feedback! We’re thrilled to hear that you find our bonuses easy to convert. We aim to create a player-friendly experience, so it’s great to know you’re enjoying the straightforward bonus terms. Your satisfaction is our priority, and we appreciate your support! Warm regards, Del Oro Casino

user avatar

My experience with Del Oro Casino has been fantastic, especially with their instant withdrawals. The moment I requested my winnings, they were in my account within minutes! It’s rare to find an online casino that offers such a fast and reliable payout system. I can confidently say I’ll be playing here for a long time.

Dear AdamRiged, Thank you for your fantastic feedback! We're delighted to hear that our instant withdrawals have impressed you. Fast and reliable payouts are a priority for us, and it’s great to know you're enjoying your experience. We look forward to having you with us for a long time! Warm regards, Del Oro Casino

user avatar

Playing here has been a rewarding experience. The odds are fair, and I’ve had some decent wins that keep me coming back. The overall experience is smooth and enjoyable, making it my go-to spot when I want to relax and have some fun. If you’re looking for a solid online casino, this one is definitely worth a shot.

Dear leoklee, Thank you for sharing your experience! We're thrilled to hear that you've found playing here rewarding and enjoyable. It’s wonderful that our fair odds and smooth overall experience keep you coming back. We appreciate your recommendation and hope to continue providing you with great moments of fun! Warm regards, Del Oro Casino

user avatar

Navigating the site is pretty straightforward, which I appreciate. The interface is clean and intuitive, making it easy to find whatever game I’m in the mood for. With a wide variety of games, from slots to table games, there’s always something new to try. It’s nice to have so many options without feeling overwhelmed.

Dear ryankhernandez, Thank you for your feedback! We're delighted to hear that you find our site easy to navigate and appreciate the clean, intuitive interface. It’s great to know you’re enjoying the variety of games available. We aim to provide a seamless experience where you can explore new options without feeling overwhelmed. Warm regards, Del Oro Casino

user avatar

The bonuses here caught my attention right off the bat. You can get some really nice extras just by reaching out to their support team. It’s a great perk that adds value to my playing time. It’s not just about the money—it’s about making the whole experience more fun and engaging.

Dear briantshields, Thank you for sharing your thoughts! We’re thrilled to hear that our bonuses have made a positive impact on your gaming experience. Our support team is always here to enhance your time with us, and it’s great to know that these perks add value and fun to your play. We’re committed to making your experience engaging and enjoyable! Warm regards, Del Oro Casino

user avatar

One thing I really appreciate is how seamless the financial transactions are. Depositing and withdrawing money is quick and hassle-free, with no waiting around. This means I can focus on enjoying the games rather than stressing over my funds. It’s just straightforward and easy, exactly what you want from an online casino.

Dear anthonymfranco, Thank you for your feedback! We’re delighted to hear that you appreciate our seamless financial transactions. Making the depositing and withdrawing process quick and hassle-free is a priority for us, so you can focus on what really matters—enjoying the games! Your satisfaction is our top concern, and we’re here to ensure your experience remains straightforward and enjoyable. Warm regards, Del Oro Casino

user avatar

I gave this place a try after a friend’s recommendation, and I was really impressed by their customer support. They're available around the clock, and it's a relief to know that help is just a message away. The reps are friendly and genuinely seem to care about solving your issues. It’s like having a reliable buddy in the casino world, which is pretty rare these days.

Dear davidldraper, Thank you for sharing your experience! We're thrilled to hear that our customer support team has made such a positive impression on you. It’s our goal to provide that reliable, friendly assistance, and we’re glad it feels like having a supportive buddy by your side. Your feedback means a lot to us, and we’re here whenever you need help! Warm regards, Del Oro Casino

user avatar

A friend enchanted me with tales of this magical casino, and I had to experience it firsthand. The staff is like a team of friendly wizards, ready to make your experience unforgettable. Instant transactions add a touch of magic to your night, and the bonuses are the spells that keep you coming back. It’s a realm of endless possibilities and fun!

Dear edwardefontes, We’re delighted that your friend introduced you to our magical casino! It’s wonderful to hear that our team has provided you with an unforgettable experience, and we love being your friendly wizards in the world of gaming. Those instant transactions and enchanting bonuses are indeed designed to keep the fun alive! Thank you for sharing your excitement with us! Warm regards, Del Oro Casino

user avatar

A friend nudged me towards this high-energy hub, and I’ve been buzzing ever since. Imagine a place where the staff treats you like royalty, and transactions happen in the blink of an eye. The bonuses are the sparks that ignite your gaming spirit. If you’re looking for a place that’s always alive and kicking, this is it.

Dear maryjbequette, We’re thrilled to hear that your friend guided you to our vibrant hub! It’s fantastic to know that our team has made you feel like royalty and that our speedy transactions keep the excitement flowing. We love providing those extra sparks with our bonuses to elevate your gaming experience. Thank you for sharing your enthusiasm! Warm regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play