Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
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A friend recommended Del Oro to me, and I couldn’t be more pleased with the experience. The game selection is excellent, and the site is very easy to navigate. One of the best parts is the 24/7 customer support, which has been super helpful whenever I’ve had a question. The fast payout process also adds to the overall reliability of the platform.
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I heard about Del Oro from a coworker, and I’m so happy I decided to give it a try. The game variety is outstanding, and the platform is very user-friendly. I’ve had to reach out to customer support a few times, and they’ve always been quick to assist me, no matter the time of day. The withdrawals are processed fast, and the bonuses keep me coming back for more.
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The games on this site are really funny to play. I've won some cash and had a blast playing in all of them, even when I'm losing (who doesn't, at some point). It's a great way to add some excitement to my gambling experience. And with the fast withdraws, they make it just perfect.
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The support team at this casino is always so friendly and helpful, there's no complaining about that. They're always available to answer my questions and resolve any issues. I'll give Del Oro all 10 stars for this.
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The customer support at Del Oro Casino is hands-down one of the best I’ve encountered. Whenever I’ve had a question, the team has been kind and super efficient. They respond quickly and make sure everything is taken care of. Knowing I can rely on their support has made my gaming experience even better.
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Del Oro Casino is full of bonuses that are incredibly easy to convert. I’ve played at many other casinos where the bonus terms are confusing and difficult to meet, but not here! Whether it’s free spins or deposit bonuses, I’m able to turn them into real money without any issues. Del Oro really knows how to take care of its players.
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My experience with Del Oro Casino has been fantastic, especially with their instant withdrawals. The moment I requested my winnings, they were in my account within minutes! It’s rare to find an online casino that offers such a fast and reliable payout system. I can confidently say I’ll be playing here for a long time.
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Playing here has been a rewarding experience. The odds are fair, and I’ve had some decent wins that keep me coming back. The overall experience is smooth and enjoyable, making it my go-to spot when I want to relax and have some fun. If you’re looking for a solid online casino, this one is definitely worth a shot.
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Navigating the site is pretty straightforward, which I appreciate. The interface is clean and intuitive, making it easy to find whatever game I’m in the mood for. With a wide variety of games, from slots to table games, there’s always something new to try. It’s nice to have so many options without feeling overwhelmed.
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Del Oro Casino News
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So, the payouts on this site are really fast. Never had to wait more than a few hours to get my money. It's like they're trying to make me happy or something, I don't know.