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City Club Casino

Player Rating 13 reviews
5/10
13 reviews
Complaint Response 17 complaints
5 days avg. 17 complaints
What we like
  • All bonuses are redeemable
  • Software and support in 5 different languages
  • Multi currencies (€ £ $)
  • VIP Managers for all players who supply personal and discrete assistance
What we don’t like
  • Do not accept US Players.
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


City Club Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.cityclubcasino.com
Established
2001
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Italian, Spanish, French
Casino Type
Download

City Club Casino was one of the first Playtech brands to be launched in 2001 and has been thriving in the industry ever since. City Club Casino has always been a pioneer in building new bonus structures which have been mimicked all through the industry over the years.

Just to keep up City Clubs innovative reputation, they are currently offering a bonus package with some of the highest redeemable (cashable) bonuses around. And to make sure everyone can enjoy these offers City Club employs a support team who work 24/7 in 5 different languages; English, French, German, Italian and Spanish.

StallCation

Complaints

Read the complaints other players have left for City Club Casino. Learn more about complaints.

Show all complaints
Declined withdrawal and zero my account
I had the worst days of my gambling history the last week at CityClub Casino. I played there a couple of times due to good offers and this time it was a good bonus with x40 wagering. I played the wagering on Fantastic four then asked in the Chat how I was doing. He told me I must not play progressive slots as it does not count for wagering. So I asked what to play and got some suggestions and among them he mentioned Irish luck leprechaun. something..... I just made a search for Irish luck and got a game starting with three pots, I have to choose one. So I started to do wagering and was a bit tired due to fals playing progressive for hours. Now after one hours, maybe two I asked in the chat again and got gratulations, you managed to do the wagering. I could not do withdrawal to my credit card so I had to open a neteller account. But that was not enough, I had to deposit the minimum amount from the nether account in order to get it approved. So I did, about 20€. Then I asked the day after how things was going, status for my withdrawal and I was asked to send them ID documents. I have a pack used in maybe 5 other casinos and the did all approve my documents so I thought there was no problem. After two days I asked again, whats happening? They did not receive my documents, I had to send them directly to the guy in the support and he forwarded it. Okay, the day after that I asked again and the documents was never sent, they did not have any documents. Again I sent it to the right address, they did not receive it so I asked the guy for his address and sent it directly. I sent it zipped, raw, png, jpg, pdf......finally he got it. After a couple of day nothing and I asked, I then knew the images for ID was to dark, so I sent new pictures. I also had to send the credit card as only 3 first and 3 last digits was visible. Yes, that is what other casinos tell me to do and they all accepted it. Anyway, I made new photos and sent it. They guy promise me to email when approved but no email came. Today I sent an email again and this afternoon I got the reply that: Please note that you did not comply with one or more of our terms and conditions therefore winnings will be voided from your account. We apologize for any misunderstanding and thank you for respecting the mutual interests of fair gaming at City Club. Now after one hour in the chat I ask them to give me history from chat but that is not saved. I told them I did everything as I was told and wagering was proved in the chat. I have never experienced anything like this and this is my first ever complaint online. I will also go for [email protected] but I want everyone to make another choice. DO NOT PLAY AT CITYCLUB CASINO!
staus Unresolved
City Club Casino - Winnings voided

I was trying out a few of the different casino bonuses on offer and was looking at the welcome bonus at City Club. When I downloaded the software and logged in - the live chat opens and I am offered a 400% deposit bonus! Great!! I think. So I am fairly new to online gambling, but I knew that there were wagering requirements before cashing out any winnings - so I ask about the wagering and was told it was 20x wagering on the deposit plus the bonus. So I deposit 250 and now have 1250 to play with. After a few days of playing most of the different slot games and trying out a few hands of holdem poker, I was going up and down and then I start to win a bit on the 'marvel' slots. So I enquire about whether i have met my wagering requirements. Yes I am told - my wagering is fine. Fantastic I thought - My balance was on 5,500 (just in time for Christmas). So I request a withdrawal and send through the documents required. About a week later i get a deposit of 250 from City Club and a phone call to say that because I played a few hands of holdem poker (which i did not win anything on) All my winnings had been voided. As the table games are excluded from the bonus. (If you are not allowed to play them - surely they can block them or give you some sort of warning - rather than taking all your money away???) They had - as a sign of GOOD FAITH refunded my deposit of 250. I think that City Club needs to have some sort of warning about the games you cannot play and they need to make it clear that the games CANNOT be played (not just that it won't count towards wagering) I still cannot believe that City Club voided 5,500 winnings because of maybe 50 played on a stupid game of poker!!!!!!

staus Unresolved
0
City Club Casino - Withdrawls

I would like to register a complaint against City Club Casino.

I had read their terms and conditions on the site prior to playing as I tend to be careful here and ensure I adhere to these.

I deposited $20 and received the first deposit bonus and understood there was minimum wagering amount on the account and a maximum withdrawl. The deposit and bonus was lost and so I had made several more deposits for $20 and received $6 "reward" on each one which usually I would decline but no option to. Anyhow, I understood that their was minimum wagering amount before withdrawl from t's and c's and so played on as I thought these were classed as "ongoing" bonuses.

I eventually went on to win $1900 which was withdrawn after meeting wagering requirements, not playing disallowed games (only slots) and then 5 days later, I received an email stating that they had only processed $420 of this and the rest was void because there was a maximum cashout amount on bonuses received as per their terms.

After sending them all their terms and bonus terms on the web site and explaining no mention of a maximum withdrawl here they called me and said that there were other terms emailed to me for these. This had gone into my junk email and had arrived several mins after deposits and link to the terms and mention of this was right at bottom of email after signature so as could be easily missed. These terms, are, more importantly not linked to from their site, which are located at: http://www.cityclubcasino.com/sterms.php, do state a maximum cashout amount. It also states that "The bonus will be credited automatically to players who have received a promotional offer through email" of which I have never received. I had never received anything from them prior to registering as I found off google search. I have emailed to ask about this and not received a response.

How can this company choose to just put a bonus into my account with different terms than is accessible on their web site without making clear the terms of this prior to this being put into my account and therefore overriding my deposits. The bonus terms (other than first deposit bonus) through their web site make no mention of a maximum cashout amount and so I think this is clearly wrong and needs to be investigated.

I could have never had any opportunity to read and choose not to gamble with them before this was applied to my account. They just applied it which automatically under different terms which made any of my deposits withdrawl limited and I had not even been given opportunity to read terms before.

I would be grateful if you could look into this.

Many Thanks.

staus Unresolved
0
City Club Casino - Withdrawal Problem

I would advise anyone coming near this site to run away as fast as you can. Incredibly dishonest and underhanded system with their bonus' which they automatically give you without easily giving you a way to opt out.

I signed up and deposited £85 and played routlette. I had no idea that because they had credited a bonus to me that i couldn't actually win anything . Apparently as soon as i go on anything other than a non progressive slot? ( i have no idea even what these are, niether is an explanation provided ) then all my winnings are forfeit.

Essentially they are accepting bets on their roulette tables that they have no intention of paying the winnings on but are fully happy to take the wager.

I played my balance down to zero and deposited another £100, i didnt even see the fact they had credited my balance with another £30 . I won £1500 and tried to withdraw , but browsing the net found MANY stories similar to this one where people had been done out of their winnings.

Then i spoke with their customer services who basically confirmed that this had happened to me as i had been playing roulette with a bonus that was added without my knowledge.

The casino accepted deposits from my self of £185 in total. The software accepted my bet when there was never any possibility of any of my potential winnings ever being paid out. However they are more than willing to accept the bets.

How can software allow you to wager any money that is against their terms and conditions?

I believe this is a deliberate ploy as anyone who loses here doesn't come in to contact with this side of the company.

A casino is meant to be built on trust and transparency but these guys seem to basically be thieves.

£1200+ in my casino balance after depositing £185 , only allowing me withdraw £100.

staus Unresolved

Complaint Statistics

Resolved 4
Avg. Amount $ 847
Avg. Complaint Duration 45 days
Avg. Response Time 5 days

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Inactive user

To me playing on Playtech based games are my second best compared to Microgaming which is my number one favourite! I cannot say 100% that Playtech games are terrible but more like they entertain me for a moderately long period of time but not wow me at the same time as often as Microgaming does. Of course no matter what I still enjoy playing Playtech based games.

On City Club I registered an account, filled out my personal information and got assigned a new account number. From their Live chat opened up automatically to greet me, offer me bonuses and advise me of their terms attached to the offers. I went on to ask what their wagering requirements for the bonus structure and the kind but informative operator said, " You would need to wagering your deposit plus bonus by 20 times in order to cash out your funds when taking up the 400% match bonus! ". I was thinking about it and evidently depending on my deposit it would reflect my bonus. The bigger the bonus the more wagering requirements I would have to fulfill to cash out. What I did was deposit a reasonable $40 to gain a huge $160 from the monumental 400% bonus for a total of $200 to play with. I told the operator that my deposit is successful and he kindly added the $160 bonus. As always before leaving the operator would say the following, "Is there anything else I can help you with?" That is always the question that's very common to hear during live chat. I responded in a timely manner by saying, " No, there is nothing else I need help with! Thanks for your help Sean!" After that I closed chat so I could play with my deposit + bonus.

For me City Club casino would be one of those casinos where I struck a few hundreds ($405.58) in only 3 1/2 hours of gameplay from video slots and other fine games. The video slot that paid me the most is Pharaoh's Secret (an egyptian themed video slot) because the 3 pyramid scatters retriggered 3 times inside the free spins I have already won before ending my winning streak. The best part is when the wild pharaoh symbols on Reels 1, 3 and 4 appeared at the same time to expand, giving me a very expensive prize!!!

As cliche as this may sound what I do with every wonderful ending after wagering requirements become winnings I flushed my withdrawal into the waiting process so that I could receive my winnings straight away! It took within 3 weeks to receive my $405.58. And if you must know what bet I chose to trigger such a winning streak the bet I placed to win Free Spins is $1.50 per spin! One of the best and most generous casino I have ever played on!!

City Club Casino is the second casino built on the Playtech gaming platform after LesACasino that is worth all the praises. The diversity of games and bonuses offered by this casino deserves that visitors enter it and spend some time playing its games.

I found this online casino a week ago and I liked it because of the no deposit bonus it offered similar to the LesACasino, namely 11 USD. This bonus is offered to all players who register and it requires no special promotional code, the money being automatically credited at the first login. Regarding the games, the atmosphere here and the quality of the online support, the City Club Casino is almost entirely similar to LesACasino and if you read my review on this last casino you will probably make a more complete opinion. In short at all chapters this casino deserves high marks.

The online support is prompt and courteous, the quality of the games is good and the total number of games makes the choice of a particular game needed to satisfy a particular desire to be very easy. The bonus can be played only at slots (non progressive ones), but the wagering conditions (70 time the initial bonus) are a bit too high. However if you choose carefully the slot where you play it is possible in some cases to meet these conditions. I started at the Desert Treasure slot in which I played about $ 25, because I knew that in LesACasino is the game that offers the greatest earnings. You can try also the GreatBlue slot, which generally offer lower returns but where the bonus round is easier to activate.

I found in this casino an extended version of the first slot, i.e. Desert Treasure II where there are two types of the bonus round. At this slot I played almost all the bonus money until I reached a balance of 50 cents. Because I wanted to lose some additional time I switched playing to the Classic Slots,namely to the 3 Reel Classic (the slot with bar lines and cherries that almost everyone knows). Here with a bet of only 5 cents per spin I spent almost two hours until I managed to finish all the bonus money. I did not won but I spent a very pleasant time.

I have played for virtual money also some games from the other categories to make a general impression on the casino and I liked their diversity. The categories available are table and card games, arcade games, scratch cards, videopoker, progressive games, multiplayer games, asian games and new games, much more than in a regular casino.

In a word, as I said, an overall good casino worth to join.

I tend to like the Playtech type of games. They always have nice chunky graphics and their slot games are always satisfying to play on. There are loads of reasons to join City Club casino -and this is loads of decent casino games. The thing that attracted me in addition was that city club have been around ages. And they have been competitive against all the other big bookmaker type casinos swanning in.

I signed up when I had some money spare to give them a go and decided to spend a bit of time playing on their platform. City Club have put a lot of effort into making their casino stand out. It is easy to use, quick to run, and attractive looking, the download file takes less than a minute to download on your broadband so you can be signed up in no time as well. If you use an electronic payment system like moneybookers you can be up and running as fast as you can log on.

When you are in the casino it is tempting to give the games all a go. They have decent slot games, amazing video slots with massive lines if you so choose. None of the games are boring. There are no games where you sit and pump money into a losing machine, you always get something out of it, and that is a mark of a fun casino. The table games are also solid - they could do with a bit more colour but they are fair and you always feel as if you can win them.I did not give the novelty games a try although I understand that a lot of people play them.

Overall I would rate this casino as an 8/10.

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