Page 3 – Player Reviews for Casumo Casino

The most bureaucratic site I've ever played. Live chat doesn't solve anything, just write an email. When I write an e-mail, the answer comes in 7 days. The validation process is very slow, 1 month +.

One of my favorite casinos to play to. I really like the support here, whenever I speak to them they are always very polite. I also like the big selection of games and congratulations on a super mobile design. Top!

Not much to complain about in these close months. Verification was a bit slow and maybe a bit more variation in promotions would be cool but great casino.

I've been a player at Casumo for about 2 years and I find it to be one heck of a good casino to play at. They are always improving their site and games. But what I like most is how customer service
has improved from when I first signed up. They are friendly, helpful and do their best to help with whatever problem I may have had. Once verification was complete, I would only have to wait less than a few hours for withdrawals to be approved and only 48 hours to get my winnings.

The only thing I can think of is that Casumo doesn't use Interac E-Transfers for withdrawal, which would make getting your winnings immediately after approved.

They have newest and most popular games . Costumer support is nice and understanding and keeps respect player, no matter what player is asking.

Like visual look of casino and thema about adventures. After all very good place to play

Would be nice if they would have more bonuses to them loyal players. Wish level ups and adventures would give little bit more to player.

Casumo app sometimes have some technical issues so games doesn't load or all system freeze , so I advise to use normal internet better than download app.

There is good and varied selection of game in the casino. The games work well in the casino. There is no problem when you make deposit to the casino..

Account verification is slow. They ask you more and more documents because they will not tell required documents at once. You have to be prepared to send one month account transactions from the bank. Customer service is poor. They will always send you automatic message that they are congested and just repeat processing times. They do not follow their own rules and do not pay withdrawal within the deadline. I've been waiting for the money soon two weeks, but they still ask to wait.

Casumo is not a trustworthy casino. I recommend playing at casinos which request the documents required by the MGA, fulfill their obligations quickly following the rules and do not give excuses for everything.

Nothing at all they have highly disappointed me in all aspects! They will tell you to deposit and then strip searched you up and down and don’t ever reply and refuse you.

I won big and they took 30 days to pay out the refused to pay me and verdure me and made excuses after excuses only after registering a complaint via e-cigarettes and via resolver and via ask gambs they finally released my money! Complete ***

The game selections are nice. The app runs very smooth. I don't have a lot to say. Customer service earlier this year was fine. Small withdrawals were done within the time frame listed on their site

Customer service is hard to talk with. Long waits in replies to email, the live chat is in fact not 24/7 as multiple times I would go into the chat option and would get a message saying they will be back.. Tomorrow. But when it comes to getting a solid answer when your big winnings will be approved and processed instead of sitting in pending status. They do not reply with anything more than please be patient.

Their selection of slots and of games is decent. I like some of the games they offer. I wish I could post more positive things but don’t have anymore.

Customer service is terrible. The vip managers tell you one thing and do not maintain their word. They drop you as a. Vip member as soon as they promise you bonuses and then don’t want to honour it. Not honest and ethical at all. And the verification process they put you through is enough to make anyone go crazy. They even wanted my income tax return or I couldn’t play. I would highly recommend to stay away. This is the most dishonest casino I ever joined.

I only the collection of slots. You will get almost all slots. User experience is very poor gets logged out every now & then both in their app and website. Withdrawal for e-wallet takes so much time useless. Customer support is one of worst u will see. If u face a problem it may takes hours to get resolved since they take long time for provide you a customer care executive.
I had terrible experience I didn't expected it. Now since I know I will play less or Not at all depending on situation. Wouldn't recommend anyone.

Games

Failure to answer live chat, failure to answer email, failure to answer Facebook messages, Failure to pay withdrawals, awful reviews on Trustpilot. It appears many players are having the same issues if you read Trustpilot. I have logged my complaint with ADR and have spoken to the Commission and will be taking matters further.

Been playing for a while now 😃 really like the Casumo adventure seem to break even most of the time hopefully big win will drop in but it's all a game of chance use play okay to keep it real so overall good fun 😉

Not too much wish casumo gang would bring back weekly valuables so if you can casumo bring back valuable Monday, Friday other than that keep up with the good work 😊

Nice layout, customer service are quick and polite, reasonable payout speed. Lots of choice of both slots and table games. Different options to deposit and withdraw.

Casumo was once a great casino and I spent many years being a member. Super quick payouts, great professional customer service team and lots of games to choose from. Basically it was a Casino I became to trust.
Recently that has all changed. I got asked for the source of wealth scenario, which is fine as I believe it is a requirement. Sent all the documents, and there was a lot to send. In fact, everything beside my DNA. Anyway, after two weeks it got approved. I was playing for a few months without any issues then all of a sudden, made a deposit and requested again for verification documents. I just could not believe it. So I sent again driving license plus I had to do a Live Photo and I sent my bank statement again for the millionth time as prove of address. Throughout the day, when waiting for approval again, I decided to play with the money I deposited, which by the way, why do they do this when you have deposited....its so annoying. Anyway, all I wanted to do was play with this money and then get myself away from what was once a great casino. Trust disappeared completely. I do not recommend this casino to anybody anymore...such a shame, was great once.

Lock withdrawal is good feature, this portion of the casino looks like it is consumer friendly. Also, there are a variety of games - good Live Casino offering.

It is very hard for Canadians to get verified due to how our banking portals look. I had to wait multiple weeks to get a bank statement showing my name.

Also, Casumo will hold your money hostage in some instances. I am currently owed money and they want me to wait another several weeks until another bank statement is released.

Easy and simple, but professional way of playing the slots on this online Casino.
Good (deposit) bonus offers.
They have, mostly, the newest released slots as first.

Casumo was one of the few online casinos I had much confidence in since I have signed in at 2016.
But I administer all my deposit and withdrawals from each online casino I play on.
Casumo has given me the biggest % part of total losses on all online casinos I played on.

This cannot be only I didn't have luck, while I also play for example on Calzone and Videoslots. They gave me very good wins now and then or better: the net losses are not increasing like they do on Casumo and I am also not playing more on this 2 online casinos.

Some more attention needed here:

There pay out policy is not consistent. On bank withdrawals they take not a fixed number of minutes but random. Sometimes it is 30 minutes, then 60 minutes, and then a few hours.

Playing without wager and then suddenly after a good win there is a bonus money coming in with the wager amount. That is very confusing. Instead, you want to withdraw that good win because they gave you the choice going into wager or withdraw the money. And withdrawing on wager is completely different from withdrawing raw money.

Last week problems with login. I'm only using saved passwords. Now Casumo is, or was working with only password. Not with Username and Password. I couldn't log in normal. Gave me some uncomfortable feelings.

My only trusted casino so far. I have been playing for long time at casumo. I am now level 59 with a red belt. Red belt whats is a kind of game evolution status.Promos are better as you are a holder member and service is amazing. Never encounter any problem cashing out my money, 3-5 days depends, and you're good to go.

Games are very nice and I usually win between 500-700$ then start to lose. Never won huge amount, but 500-700$ amount are consistent. You just have to know where to stop and between this range you wont be disappointed.

I wish I could win a bit more but it's all my fault not Casumo fault. Sometime I wish to win a bit more and finally lose everything but its alright, it's a gambling!

Love this casino, so many games, live games and sporting bet. The best one is the Reel race. Chances to win big.
Depositing was easy as always.
Also withdrawing was great in my personal opinion.
Customer service was great in helping with document and issues.

Nothing really so far, but I wish they had more slot games like Golden buffalo or something that other casino has, but nothing to complain about.

Their games, layout and ease of use and most importantly their customer support as if you do get any issues then you need to speak to live chat and they do there upmost to help you, I have had so many of my big wins from this site but also some bad runs but defo seems fair site.

No bonuses, as I reached level 180 I ain't had a single bonus offer at all just the collect space crap and get mega spins but that's take some time to fill.

So easy to use - and for people in Denmark you need to use NemID to verify your account so it wasn't at first problems to withdrawn ( i explain in Dislike.)

Its super fun, and the exclusive games made only for them, its fun games but mostly 8-bit look-a-like look but cool retro. It's fast to deposit and withdrawn most of the times it takes max 30 min to have it transferred to your account via Trustly.

Everytime you Lvl up you get x amount of spins, and I'm lvl 87 now, and mostly it have been between 3 and 25 spins for a game you recently play for the first time as I have noticed. The biggest asset is their Tournaments - its real money, and not some buy in and then you play 200 spins with play money to get ranked. In Casumo you actually win in spin, and the small tournaments its sometimes better quit before its finish if you have a good session there gave you more than the actually first prize ...and they use every kind of games. There are usually semi grand tournaments between 6 to 8 pm to 2000 dkk or 250 euro I think it is. And grand tournaments is usually 2500 euro prize pool. So no buy in just what you have deposit.

Fast customer support and fast payout.

If you as I did sudden win big 3 days in a row, 1 euro spin gave me 3 times between 200-300 euro prize and as I always do I withdrawn winnings above 20 euro no matter what this way I don't make stupid bets.

Anyway, suddenly they wanted bank statements on both accounts I use to withdrawn on - one to amounts under 50 euro and one with withdrawn off above 50 euro ..and that was kinda annoying especially it came just 2 minutes after I request deposit, I couldn't even login - but as I mention customer service is great so they got it sorted out in 10 minutes.

Good site, they have a nice interface where you can seach for slots or search on slot provider, and really, really a lot of slots. I have not even missed one. Good friendly online customer service, skilled.
Deposited 4 times with Thrustly, all works fine. No lag while playing, no disconnect or anything.

Made my first withdrawal after a big win (4k), within about 3 hours they asked me to verify my account by submitting proof of address, id, and bank statement. This was processed the same day and the next morning my withdrawal is now processed!

During the withdrawal I contacted the online support, I do always get afraid when i withdrawal a larger amount because some casino's tend to stall the withdrawal or ask for ridiculous things. But the service told me most withdrawals are processed in approx 4 hours. Mine got processed in about 11 hours, but since it is a big amount so some checking is reasonable I think this is very fast

You have these categories of games: Last Played, Populair etc
In each of these categories, only 4 items are available. I would like to be able to open them and see more popular Last Played games, now 4 is the max.

Casumo was the casino with them I started to play online casinos. On low level, you have a lot of achievements you can reach. You get a lot of bonus and extra when you level up. The maximum level is 180. if you cleared all levels to 180 you can collect space crap by playing slots. Every time you have collected 7 pieces of space crap you get mega or bonus spins. The game collection on Casumo is really big you can find there all your favourite games. You can also get token from quickspin achievements. So even if you don't have money you can use our quick spin token to buy in in bonus round from one of the cool quick spin games like big bag wolf or northern sky. If you don't have much tokens then you can buy in to the bonus round of spinnions which cost only 2 tokens. Casumo have a lot of deposit methods. The withdraws of Casumo are really quick I remember my first withdraw a couple of hours and the money was on my bank. I was not verified before I requested my first withdraw. if you withdraw with much better, for example, you have your money in less then an hour. the support is friendly and you can always contact them. You get a lot of deposit free spin offers from Casumo if they have any new bonus offer they send you a sms. Sometimes they also grants you a bonus without deposit. On your birthday casumo grants you a free bonus. You can take part of a lot of reel races where you can win cash prizes.
it's a fair casino you have fair chances to win.

The only thing on Casumo I dislike is... even if you a loyal member which played to level 180 and you still going on to play Casumo you always need to deposit. it's rare if they offer you any bonus or free spins without making a deposit before The most time you need to deposit if you want any bonus. On days like Valentine when the most other casino grants you a bonus free you don't get anything on Casumo without a deposit.

Didn't manage to get enough bonuses as I expected, though they have a variety selection of games that promises bonuses, had some issues with withdrawals but their support team was helpful enough

I've got myself a low Bonus and deposited 20€ + 20€ Bonus. I didn't manage to wager through it but I got rewarded 100 Spins on Book of Dead. I played those Freespins afterwards, got 9€ in the Freespins and just made one big hit after another. I wagered over 200€ and paid out 120€ when I already thought all fun was done. The payment came very quickly without any special verification needs. Thanks casumo.

First couple of months of playing was a great casino. Fast withdrawals usually next day. If I made a deposit ($25) I usually got some playing time or a small cash out, this is how they get you! So beware!

After the first couple months withdrawals took longer and longer. I would deposit $50 and barely play a few minutes!!! Haven't had a cash out in Months!!! I ended up closing my account!

Website design and the care put in gives confidence in the operator.
Licensed in the UK is good.
They say they respect Canadian law on their website - great.
Great selection of games. Games run smooth...

I had a couple losing sessions, then won about $900 on $1-2 spins on various games. Starburst was one of them. Cashed out $935, they ask for bank details, which I provided, everything matches my account, account is mine, I deposited with interac e transfer and paysafecards (zero risk to them). message comes back saying “your moneys on the way”. A day later they ask for verification. Ok no problem,
Sent verification, they approved my ID after a day, then they nitpick over the bank statement and address proof. The address on my bank statement matches what I registered with... but they just stall and stall. Had to resubmit documents several times and each time it takes them 24 hours. They approved my bank statement next, but then they rejected the address proof. (I used the same bank statement which was a month old and clearly has my registered address on it).
They then say the address proof was rejected because it was a screenshot... I have shown that the account belongs to me, the account numbers match, address matches, name matches.... I’m as good of a customer as they can hope for... but nope... they want the whole bank statement it appears. Not acceptable and if you respect Canadian law you need to respect that we have rights to privacy in this country. This isn’t Britain where you can ask for a life story from someone who has paid you money, trusting that you would honour withdrawals without excessive intrusions into our lives. We provide so much info to these casinos that an employee could steal our identities for Christ’s sake. In the future I’ll think twice before trusting offshore operators.

Over $900? What if the amount was $9000? What would happen then? I have always gambled on casinos licensed in Canada, and never had problems. But these offshore sites play by their own rules and well... it’s not nice... I trusted them with my money. And my loyalty is dependent on them being honest and processing legit withdrawals To legit customers without issue. 5 days and counting multiple uploads, and it takes them 24 hours after I upload each time for them to approve 1 documents. Then repeat the process.... I call that a delay tactic. Will update rating when they actually pay me...

The market them self's very well and allure you with attractive bonuses. They have an extensive range of games and make it very easy to deposit money.

It's a bad gambling site, probably a scam. I played for one year on all stakes many times. Since the beginning the paybacks were terrible, for one year, the entire year, it can't be bad luck all year long. I never got close to a fraction of what I've put in. They have flaws in they're games, like "you have played for one hour" notification that cancel the free games if you're in it. If you take the bonus money they offer and win with it you can't withdraw until you wager and lose them all, at least that's what happened in my case. They even market a payback of 90%-99% which is inaccurate and misleading, in my case was 87%. U can check it for yourself.

Nothing. There are no privileges to be players in this casino, I would advise you to pay attention to some other casino. The withdrawal of money is also very long. For example, for skrill from one day and more.

Hello. Recently I made a deposit (10euros) to them to receive free spins (Esqueleto Explosivo 2), played 50 free spins. In order to somehow usefully wager (get 6 euro bonus (x35), total: 16 euros) the bonus - I registered in the tournament. Description of the tournament: in prizes a good cache, a minimum spin - 10 cents, 375 maximum spins, Esqueleto Explosivo 2(thunderkick). And so the most interesting part, out of 375 + more than 50 played after - I never saw the bonus game. Deposit is merged. I made one more (20 euros) and went to another game of the same provider - Pink Elephants. Took another huge amount of spins, the balance at the time fell to 12-13 euros and finally catch the bonus game. I get a generous 3 cents from it. I changed the provider and the slot after that to Monopoly Megaways(btg), 12 euros was enough for me to play it for 30 minutes. Deposit is merged. In thunderkick I was doing spin all the time by 10 cents, btg - 20 cents. I do not believe in conspiracy theory, but after that, I no longer believe in this casino.
P. S. Today I used another offer and this was the impetus for writing a post here. So for the deposit of 10 euros today I received 50 free spins, the income from them is 1.28 euros (x35). Cancelled the bonus and made a withdrawal.

Horrible casino ! Avoid like the plague !
I CANNOT STRESS THIS ENOUGH ! PLEASE AVOID CASUMO AT ALL COSTS, IT WILL TAKE YOUR MONEY WITH A SMILE AND PAY PENNIES IN RETURN ! AWFUL CASINO EXPERIENCE !
First of all, I need to mention that I have hundreds of hours played on this site and I'm over level 70 which takes thousands and thousands of pounds in wagering to achieve. After reaching level 60 which is an unbelievable task, they lied about a big reward I will receive by continuing to play and gather crystals. It was 5 spins on Gonzo's Quest ! What a joke !!!
I'm not a player who simply deposited and lost £20 looking for revenge. I have accounts on over 20 online gambling sites and keep a careful evidence of my deposits and withdrawals. I have various results on all of them but none compare to Casumo. I'm a gambler, I clearly understand RTP, upswing and downswing but this has gotten beyond ridiculous ! Please be advised, I am speaking purely from my personal experience and not from online statistics or offers from various sites. I gave this site the benefit of the doubt time after time after time and it only knows to dissapoint and rip you off. Don't be fooled by their offers from various sites praising Casumo and their "many benefits", it is all a scam to lure you in and they pay tons of money for it. You will deposit and play real money and get pennies in return with a smile. Will write an extensive article about them and post it on all forums and speciality sites. Completely disgusted ! Please choose any other site and enjoy their welcome offers, do not deposit ONE PENNY on Casumo, it will leave you with the most bitter taste ever ! This is not over, scammers. I will make sure everyone knows who you really are !

Top - upper segment.
Great game selection
Great site with very good performance
Excellent customer support
Fast and easy withdrawals
Verification went fast and easy

I have nothing negative to mention. Casumo is running the business in an excellent way. It looks to me they manage their organization in a very professional way. Every aspect is managed extremely well and it looks like this company is improving constantly.

Fast withdraw, lots of game selections, nice chat support, easy navigate, lots deposit options, nice page no crush page, that's all about that casumo.

After you win forgot about bonuses you can deposit a lot they will forget you and your email no bonuses etc. I will think again spent money on their Casino they don't care about players and they will be losing them.

I enjoyed the initial sign up incentive and registration was quick and easy. I found the layout of casumo to be colorful and easy to navigate which made my 1st experience fun.

No matter how much real money I have spent in this casino, I rarely receive emails from them with promo offers let alone emails that offer me free spins "valuables" WITHOUT a depositing requirement. So they don't value their paying customers