Page 10 – Player Reviews for Casumo Casino
50% up to £100
18+. New customers only. Opt-in required. 50% Deposit Bonus up to £100 on first deposit. Min deposit £20. 10x wagering on bonus amount. Max £5 per bet. Bonus valid for 7 days. Game, play and payment method restrictions apply. Full T&Cs apply. Play responsibly • BeGambleAware.org
18+. New customers only. Opt-in required. 50% Deposit Bonus up to £100 on first deposit. Min deposit £20. 10x wagering on bonus amount. Max £5 per bet. Bonus valid for 7 days. Game, play and payment method restrictions apply. Full T&Cs apply. Play responsibly • BeGambleAware.org
Review This Casino
Share your thoughts with other playersTop Reviews From Our Players
No errors then games played, many races.
Quick and clear answers from support.
I like its no withdrawal limits-it's good sign. Hope to withdraw soon :) Keep on guys!
So far nothing to dislike, cant find anything yet. Everything clear at that place.
Awesome to here that everything is up to expectations in the parallel universe. =) Happy travels fellow Sumo! Casumo-Anton
I simply love that casino and especially I love the casumos:).
Deposit quick and simple, withdrawal to skrill super fast (can't tell about other means).
Website fast and easy to navigate.
Live Chat friendly and helpful.
Nothing, would love to have more luck....Or free Spins or more valuables.
Howdy friend! Absolutely fantastic to hear that you love us and that you notice that we are trying our best to be the quickest of them all :D Hope you get a good turn of luck soon if you have been lacking it and that the adventure may give you a fair amount of fun valuables. Have a brilliant day
Plenty of games quick withdrawels and good customer service.
Play here quite often and get regular free spins with small deposits.
Good site reliable should be ranked higher
Wish they had more deposit bonuses but welcome package is decent
Nice website, interesting, but unfortunately not suitable for sports lovers :( And the games, your collection can be extended with more.
Hello there super friend! :) We have some sport related games but we do not offer any odds or betting on sports, that's true. Casumo launched 2012 with the goal to erase boredom and to offer the one and only Casino Adventure out there. We have been winning various EGR awards such as "Innovation in Casino", "Best In-house Innovation", "Rising Star" etc. I am ready to agree with you regarding the sports, but we do make up for it with the Casumo Adventure. PS. We just got ourselves some more games and more are coming. I heard a black-belter saying that good things comes to those who wait, I guess patience is truly a virtue :) Have a good evening LuckyRiver43. Don't forget to sleep, unless you're having loads of fun! ;) /Casumo-Jack
Everything!!!
Including but not excluding Jack (The bro!) Louis (Bro 2) Maria, Hannah and allll the awesome support agents at casumo have helped me to no end!
They have the fastest server's I have had the pleasure to play on!
After signing up when the site first launched way back... whenever it was :D I have gradually started to play more and more here and alas I have reached max level and have my own little rocket to fly about it!! Weeeeeee zooming through space!... Still no black belt though :'(
Withdrawals are super speedy, all... (well most) of the games you could ever need! Just missing aristocrat "cough cough" get these in your collection!!
I'm a bit stupid sometimes with making deals with some of the support workers at casumo and I just hope you guys can appreciate my honest review!
At times in the past I've felt like I've being singled out on problems and sometimes Felt as if I was being accused of lying about account problems that I've had in the past. Which I felt mistreated with.
But asides from a few things here and there.
The lack of stuff after level 180 and only 2 campaigns a week. I'd say this is one of the best casino's out there online ;)
But that was mainly written to fill out the thumbs down section :D Just nit picking at best ^_^
Cheers!
Hey there mister man! :) We love to have you here and I guess we all have our days. I honestly believe that the deals we make together are good for all parties and I'm happy to read these warm words in a cool summer breeze around midnight. I sincerely wish you a wonderful finish to your summer and I hope that you contact us whenever you have any questions or feedback. We love to have you with us mate. And hey, the black belt will come sooner or later, but we all know that Rum wasn't brewed in a day. Sleep well! :) By the way, I want to end this post with a little joke for you.... Whatever you do. Don’t read this! hihi. /Casumo-Jack
Very good casino from my expirience. Good choice of games, and very fast payouts.
Thanks for the kind feedback. Safe ventures fellow Sumo!
I joined Casumo some time ago and never really got on with the site so to speak thought it was a bit rubbish at paying out.
More recently I began playing again and couldn't believe my experience. I had such a good time I come back most days to play as constantly being offered bonus'. I fully trust Casumo and withdrawals to my visa are between 2-3 days mostly. Don't listen to low rank in AskGamblers this casino is absolutely fine.
Live chat are also very helpful, friendly and speedy. Cheers
Hi there mate! Thank you for the wonderful feedback. Enjoy your journey through the parallel universe!
It attracted me at first their 20 Free Spins campaign. Afterwards I went to the other campaign through.
When I met first the Casumo, the first impression was like lack of the graphics on games and poor design of their site which must be the only important thing for an online casino! Sorry Guys, but good luck for the development on it!
Hello there, Thank you for the feedback. It's a shame that you didn't find our graphics on the games appealing as the games are the only part we cannot change as they are made by the game providers as anywhere else you play. I would love to know what part of the design that you think is poor or if it just doesn't fall in your taste? Thank you and have a wonderful Wednesday
Great casino.. I deposited $28 euro and received $50 in bonus funds as well as my deposit.. Great start.. Wasn't able to find a way to check the wagering on the site so contacted Jack at live help. He was prompt and courteous.. He advised I wouldn't be able to find the wagering because I had already completed it.... Brill.... Finally LAST NIGHT I requested a withdrawal of 280 euros... I don't know how but the money was in my account this morning.. THANK YOU..
Site layout is very interesting as you get a little character who gains "valuables" as you play.. It's a small little feature but to me its a feature that brings a smile to my face..
Good slot choice, Nice Layout , Polite CS, Quick withdrawls...
Well done Casumo
Sadly I am unable to give you 10* due to the fee when depositing from credit card...
Ahoi Antonio. Thank you for the complimenting words, this is the best kind of warmth. Withdrawals are usually sent within an hour or two so there's usually no need to ask us in chat to process a withdrawal request. PS. Not all deposit options have fees! ;) Feel free to check out the different methods on site and enjoy your space adventure. Ciaoabunga space buddy
Good games and layout. It makes for a different and unique gambling experience.
CHARGES A 2.5% FEE for using a DEBIT CARD!!!! Can you believe it!?!? I've never known an online casino charge a fee for using a Visa debit card. Outrageous!!
Payout percentage on slots is terrible. The usual con of giving you lots of free spins and bonuses when you bet small amounts, then when you bet big you get nothing.
I probably won't return in a hurry!
Hello Lawerence, Thanks for your review and your feedback. Regarding payment methods only the card transactions have a fee at the moment. Free payment options include Netteller, Skrill and Paysafe card. All withdrawals are of course free of charge! I'm sorry to hear about the bud luck you have had, however nothing is ever guaranteed in gambling and luck is something we can't guarantee. I hope that you get your fair share of the good luck at Casumo too. Feel free to pop by the live chat to see if we could help you with a bonus along the way! Casumo-Anton
Layout is ok, they have many games and in my experience good and helpful support.
Sometimes withdraws have taken abit long for my taste.
Hey! Thanks for enjoying our layout on the page :)! When it comes to withdrawals we are constantly trying to improve our handling times regarding them and when we have a lot of them it might take a bit longer but we are aiming at eliminating long handling times as we go. All the best, Casumo-Alex
Casumo Casino : I've been with you for a while now and I must say you definitely have an X-factor with regards to your approach your unique style and customer focus are definitely next level , I enjoy your large selection of games , Everything runs smoothly haven't had any problems to date , you have a really cool reward system , verification is very fast and straight forward , and withdrawals are a breeze.
I enjoy being a member of your casino and will be back often :)
Ten Stars Keep Shining !
So happy to hear that you enjoy our parallel universe and just so you know, the X-factor and ten shining stars belongs to you! <3 <!--3--> Casumo-Alex
Loads of slots and games to choose from, extremely mobile/tablet friendly, lots of deposit bonuses and free spins etc, every time you move up levels you get rewarded and you collect trophies (a fun little feature). I also like the live winners wall it shows you people winning in real time which I think it's fantastic. Great customer support (very friendly, and extremely helpful) very fast withdrawals to some of the fastest iv seen, withdrawals showing up in my bank after 2 hours.
Also I find the slots to be extremely generous even on 10p stakes they don't eat your money and they payouts are some of the best (plenty of times IV just deposited £10 and played for hours with little big wins)
So far can't fault this site I only play here now it's got everything, fast payouts, excellent customer support, fantastic bonuses, loads of slots. And extremely mobile friendly. 10/10
Hey Lesovhull65! Thanks for those awesome and flattering words. I'll catch ye on the flip-side ;). Casumo-Alex
Played on site for first time Friday. Must admit really enjoyed it .I play on a lot of casino sites. Didn't really understand withdraw policy to start with, but live help very helpful.
Very fast payout. I joined Friday send all my id and had a payout on Monday. I think that is very good back into you bank account. Will defo keep playing on this site.
Hello rozzpolly. I'm very pleased that you have enjoyed Casumo so far, and hope that you will continue doing so in the future. In case any questions come to mind, our support will be there around the clock to assist you. See you at Casumo! Casumo-Anton
Many games, and fast software, friendly supports.
Payout rate is very low, not matter how much and how many times deposited, lost all in few minutes, wagered more than 100 times did not get free games. Many casinos give 5% or 10 % cash bonus or cash money if lost big amount, this casino almost does not give free bonus even lost big amount, they gave around 1 % cash back after losing big amount and still need to wager 20 times for this 1 % cash back....
Hola halo sarayang, No online casino can control the outcome of any game rounds. We are simply offering you to spin around on games from different gaming providers (Net-Ent, Greentube, Scientific Gaming, and more), so you are not playing on our games. The same games/slot machines are available on other Casino sites because we share game providers with a lot of other Casino sites. So, what is the difference between Casumo and the other Casino sites? The biggest difference is that Casumo offers the one and only Casino adventure - you get rewarded throughout your playing, rewards comes in the form of: * Free Spins * Free Bonus Money * Deposit Bonuses If you feel like you are on a bad luck streak, send us an email to [email protected] so that we can check if you are eligible for a good-will bonus! :) I hope your luck change soon. Stretch your legs and shine your dancing shoes, friend! Ciaoabunga, Casumo-Jack
The strange thing about this casino, Casumo, is that I wasn't at all interested to sign up and play at first, until I read how many AskGamblers members here actually liked Casumo and making nice wins from it. Well, if others could win at Casumo, I should be able to as well, I thought to myself. Everything was a little strange and novel to me at that time, being a pure Playtech fanatic all these years, but adapting to new environments was never a problem for me. Soon enough, I was regularly coming back for more and more, not only for the numerous non-Playtech games, but also for the curious missions, which were something new to me. Never had to do any missions in any Playtech casinos before, hahaha.
True enough, I was soon making wins too at Casumo. My total deposited amount grew more and more each month, and I was really enjoying the games and the wins all the way through. Not many casinos can do this! A good balance between wins and losses, with reasonable ups and downs, similar as with some Playtech casinos, but totally and completely unlike any Microgaming casinos!
I love how the indicator in the Withdraw section shows exactlyhow much more wagering needs to be done, or how much of my winnings (when playing with bonuses) could be withdrawn, regardless of how much more wagering uncompleted! Every time I made a good sizeable win playing with a bonus, I would check this indicator to see how much of it was withdrawable, then decide from there. If not much, I would continue on playing until I reach an acceptable amount to withdraw, or have lost it all. Better than just showing me how much more wagering I need to complete, as in most other casino systems.
I also love the regular weekly free Super Spins being offered. Even with just 3 Super Spins, a good win can be had from them, because each Super Spin is played at high bets, usually between $2.50 to $3.00 bet per spin! But I guess you need to reach a certain belt level to enjoy this super privilege, I don't know for sure. On top of the Super Spins, a deposit bonus offer is also always included, the bonus amount depending on the belt level. All these certainly made me come back at least once every week!
Within just a short time, I had done and completed a lot of the missions. Started with the Rope Belt, I was soon wearing the Purple Belt, and aiming to get that ultimate Black Belt, but not getting it yet, even after 1 year of trying! This actually irritated me, because my racing instincts refuses to accept that after much speeding and racing, I was still getting nowhere! When I asked the casino support "how does anyone get the Black Belt?", he gave me an ambiguous answer. When I asked "what are the criteria for getting that Black Belt?", he couldn't or wouldn't answer exactly. So how the heck can I get that Black Belt when I don't even know the ways to get it? I've checked and saw that many Black Belters have much less Experience Points (XPs) than me, so XPs have nothing to do with it. I guess it must all be about MONEY only! Rich players may have deposited ten of thousands of cash monthly, and this gave them the Black Belt, regardless of their XPs. So, we poor players don't even have a blardy chance to get the Black Belt? Totally and completely UNFAIR! In any combat, my 480,000 XPs should be able to defeat any 100,000 XPs Black Belter! Think about it!
Until Casumo can overcome this one eccentricity in their system, that 10 green stars will keep eluding them! Still, having said all that, Casumo is still King to me!
Casumo is probably the first online casino where you can earn trophies by playing the games and since Casumo arrived more and more other online casino using the same theme, for example : Casino Heroes (formerly Casino Saga), Casino Room and many more.
The first time I saw Casumo I was as good as sold. I did not have any doubt and within 3 minutes I became a member of Casumo and I was proudly to received my first belt and yes it was a white one.
I must be honest with you, leveling up at Casumo is a bit slower than at Rizk.com but I must give some kudos to Casumo for having a very cute and fun looking white 'dolls'?
Leveling up means earning a special bonus, these special bonuses could be free spins or free cash but there are some wagering requirement attached to these bonuses while Rizk.com free spins bonuses are wager free.
I am and still playing at Casumo because I always have great time playing there.
Casino games are provided by various top notch software like NetEnt, Microgaming, WMS (williams interactive) and a few others.
A few weeks ago they had very interesting tournaments with very generous prizes, maybe some of you know what I'm talking about. I was lucky to be one of the winners but it was a small prize of 20 free spins and of course the wagering requirements also apply here.
Because Casumo is one of the first casino using trophies to reward their players I put it on my top 20 best online casinos.
By the way, each game has its own trophies to win so this way you could never bored earning them.
The dislikes: yes, even Casumo has its down side.
First I would like to say that confirming my ID was not easy because they are not accepting certain ID while other casinos had no problem accepting it.
At first I thought it was just another kind of an excuse for stalling my withdrawal but in some way it was because my withdrawal was restored to my account and I couldn't make a withdrawal till my documents were accepted. While waiting I just couldn't resist to play and so I did and as I expected I lost it all.
Hey there Leo, Thank you for your review, I am glad we made it your top 20 but really hope we will manage to get on that top-3 least soon enough ;) I am sorry about the fuzz with your age verification, normally being super-fast with documents and payouts is one of our most appreciated sides. Sometimes however, due to different reason whether it being technical or simply someone in the staff being sick, it could take longer. Ending up in a canceled withdrawal where you then loose the money is of course the worst that can happen, but on the other hand I am quite sure that every now and then a canceled withdrawal has also turned into a bigger withdrawal, at the end of the day it´s your money whether they are on the Casino account or in your wallet, thus they should always be treated as such regardless of where they currently are. (Something I constantly fail myself of doing) I hope we can make this up for you by the adventure and journey with us itself, may the slot gods always be with you! /Casumo-Pavel
Everything - fab, great games, great bonuses, loads of free spins good start up bonuses really fast out I cannot think of anything bad to say. I'm really impressed as most online casinos are a rip off - well done Casumo.
Howdy Andy, Thank you for this review, it means a lot and positive feedback like this really fuels up our rocket ship so that we can go further and become even better! I wish you a great journey with us and a lovely evening =)
Fast pay out! Played and won on golden ticket was paid out within hour to my Skrill account. Thank you very much!
Brilliant casino and great set up. Very cutting edge and different from the rest.
Keep up the good work!
Very fast response on chat as well!
Everything is great, can't complain about anything. It's hard to fill this in and come up with 50 words regarding disliking.
Everything about the casino is different than with other casinos. I hope this is good enough.
I will keep on using casino.
Hey there friend! This review, such greatness. Thank you for your kind words, we feel fatantastisumo after your kind words! The negative part of the review has to be one of the best we had ;)I hope your journey with us will be full of joy and pleasant surprises!
I love!!! Casinos with an extra edge! Keeps away the boredom. Therefore I am quite regularly to be found at Casumo: allthough I must say there could have been more rewards for the improvement you make.
Call me old fashioned, but I like the word respect. When I am your mate I will have a beer with you in a pub. The support staff is not only rude and not helpful occasionally, I am definitely not their mate, and their mate is not something I like. Old fashioned or not; it did move Casumo down on my personal top 5
Hey there friend, I am happy about how you are experiencing our Casino, eliminating boredom is one of our key missions and something we work hard on every day. Even the adventure itself with the rewards attached to it is being worked on and there will be plenty of additions coming! When you are playing at Casumo, you are on an adventure in a parallel universe, traveling from planet to planet as you level up. During your journeys the ambassadors are supposed to be your friends, you are in our world and we are so happy to have you here that we all want to be your friend and assist you in any way we can. With that said, we do in no way intend to be rude and I hope it is some kind of misunderstanding if this is how you experienced our contacts. If there is any problem you feel has not been resolved or received the attention it requires, please send us an email to [email protected] and we will look into it again. Allow us to be your friend and I promise we will be good ones, I wish you all the best! =)
This is so far the best casino I've come across. Every time I have deposited I have withdrawn, only once have I withdrawn the same amount I deposited all the other times it was more than the deposit amount. Fast withdrawals also. I feel like I have less chance of losing money playing on this casino, of course I don't, but I haven't lost any money so far I'm going to keep playing here till I do.
I play on mobile and iPad and if I'm wagering through a bonus without any withdrawable money I can't check the wagering amount I have left.
Hey there Sophie, Thank you for your kind words, we are delighted to hear this =) We are aware of the issue you are mentioning, where you can not see the wagering on some mobile devices. We should hopefully have a fix for this soon. Thank you for this review, I wish you all the best!
Nothing good to say that is any good about this casumo casino other than its very poor and you wont be winning
bank statement full of deposits and not a win to go with it .....terrible site - £2000.00
avoid at all cost the sites fixed you wont win trust me
rating .......shame it dont do - as casumo casino goes into that rating
just depositing and lose every day .........very very unfair needs shutting down
Hello Shane, It is really sad to hear that you have had a bad experience. I play myself - like the rest of us at casumo and it is always important to not play for more than what you feel is a okay to lose since there sadly isn't any gurantees in casino's. Referring to your first review: Regarding any refund claims or such we wont be able to talk about account specific cases here. So please contact us via the chat or [email protected]. Thank you for your feedback and have a nice weekend
What ever you do DO not JOIN this casino its a rip off you can't win trust me. My bank statement says it all... Deposit and lose and I'm now over £2000.00 out of pocket.
They give you stupid 1p freespins they win nothing and blame another company when I complain about the game play. Go not join... avoid at all cost. Spin lose, spin lose... you get nothing else trust me been there got the evidence.
Being ripped off... Very unfair game play and stupid freespin bonus. Would like a full refund...
I will refer to the answer given in your second review: Hello Shane, It is really sad to hear that you have had a bad experience. I play myself - like the rest of us at casumo and it is always important to not play for more than what you feel is a okay to lose since there sadly isn't any gurantees in casino's. Referring to your first review: Regarding any refund claims or such we wont be able to talk about account specific cases here. So please contact us via the chat or [email protected]. Thank you for your feedback and have a nice weekend
Wow, what a refreshing change. Unlike any online casino I have played in (and that is a lot) I have had an account with Casumo for not even a month and in that time I have decided to make this the only one I play in.
Bright, well designed website, massive selection of games with some great software. The customer service is fantastic, bright friendly and efficient both through live chat and email. Brilliant regular bonuses and a quirky Sumo 'belt' system of achievements.
It may well be just my luck but I've had some great wins here, most of the time I'll just play them through just for the fun! However I had quite a large win this week and decided it would be more sensible to withdraw. I was expecting a long drawn out process of reems of paperwork and had visions of having to wait weeks on end to see any sort of payout. How wrong was I, after withdrawal the payment was pending for less than a day, then credited to my card within 2 days. Can't argue with that!
Just one niggle is the additional fee on card payments.
Hey there new friend! Welcome to our world and thank you for your kind words, this really lights up the day for us. We feel honored and will make sure to name the next star we discover after you. Having a few places in our parallel universe where we can refuel energy from a review like this will help us a lot in our quest to eliminate boredom. To infinity and beyond, Yii-ha!
I have registered in Casumo casino about year ago, and since that I have absolutely brilliant experience in this online casino. I am personally thought that it is best online casino now.
First of all - it is look of their website. It is absolutely good and always makes me happy when I am just visiting their homepage. Their idea with belts, with travelling to different locations...It is just awesome idea and I love it. So in short - just visit their website and you will be more than happy with it, because it is brilliant designed, and crazy good eye candy.
Also I would like to give credit to their customer support. First of all their live chat working 24/7. They always crazy friendly. Each time. I never had a chat in which agents was not friendly. Or was just friendly. They always very good, very kind and you can ask them anything you want. Even you can ask some freespins if you having bad luck and they will credit you something if it is possible. Also it is possible to ask your withdrawal to be processed. And they always are very happy to process it right away. Verification in this casino was easy, I was only required to send my ID and it was verified less than in an hour. Since that casino never asked me to verify any other my documents and it is awesome.
Their bonuses and promotions are great. And casino offer bonuses pretty frequent and good bonuses. Your amount of freespins and reload bonuses is depending on your belt. Higher your belt - better bonuses you will have.
Like I said - withdrawals can be processed throw live chat. It took about 3-4 minutes to get paid, and it is outstanding fast.
Super reputation, super website, and super service. 11/10 highest possible rating to this casino. I love it.
Of course I have nothing bad to say about my favorite online casino.
My friend. We are absolutely delighted to hear. Thank you for bringing all of this joy our way, pure bliss. Now, in return we of course promise to keep introducing more amazing stuff for you to enjoy. Next date to mark in your calendar would be December 1st ;). Exciting times for sure.
Casumo is one of the best casinos you can play at. Very fast withdrawals, usually the same day in my bank account. Great games, lots of deposit bonuses offered and free spins. The support is kind and great.
The only thing is that you don't have Mcrogaming games, but that is not so big thing for me. That is why I give you 9 of 10 stars.
Hei friend, Thank you for the nice feedback - I am really happy to hear that you enjoy your stay. Regarding Microgaming. I cannot say too much, but it looks like we have something sorted out regarding that in (hopefully) the near future. ;)
Friendly and prompt customer support and the quickest payout on winnings of any casino I have ever played on line.
No hassle at all
Good evening space pal, We're happy to please! Our payment department do their best to process the winnings as swiftly as possible since we all know how it feels to wait too long for our earned winnings. This type of positive feedback is like fuel to the Casumo mother-ship. Let's gear up to light speed buddy... ...up, up and away through the parallel universe! Weehaaou!
Are you a fan of regular bonuses on your deposits? If so, then this is the place where you will open your account if by some miracle you have not done. I am registered to Casumo Casino from the very beginning, and for those few years, nothing has changed, they are still simple and excellent. Their site design is nothing special there is some kind of green-blue color, through which a small debt means that your site loads. But when you fill out the form to register and open a casino section you will see that there was a huge number of games.
I'll remember this casino for the fact that my phone is full of their SMS through which informs me about promotions that are available to me and the players that come from my country. Sometimes too much of these messages I receive, but when the free spins promotion on the menu that I am eternally hungry, regularly accept them. Just once I made a deposit here, maybe a year and a half and then I was not able to pay anything during the adventure. The deposit of 50 € lost in less than half an hour to Starburst slot.
Otherwise, Casumo casino using five different software, namely: NetEnt, WMS (Williams Interactive), Thunderkick, Barcrest Games and Greentube. As for the payment options, they are divided on the deposit and withdraw methods of payment. For a deposit, you can use Skrill, Neteller, Visa, MasterCard, PugglePay and Paysafe Card. For withdraw your money you have the following options: Moneybookers, Neteller, Visa, Visa Electron, and Bank Wire Transfer. I personally chose Skrill and I stand by that, that this is the easiest and cheapest method of deposit and withdraw on all gambling sites. Of course, with Neteller.
Compare Casumo Casino to Other Casinos
Awesome casino won big from the 20 free spins registration bonus had a $20,000 play through and almost done it well see how the withdrawal goes.
Nothing to not like as of yet except the restricted games