CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG Gaming, Evolution Gaming, and Nyx Interactive.
Games
Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.
In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.
Support
CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.
Responsible Gambling
CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.
Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.
Certifications
CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.
I've been reading and seeing how many players in AskGamblers were getting wins by playing at CasinoLuck. Everything seemed so easy for them. Win here, win there, won on this game, won on that game, getting free spins almost everyday, making me feel so jealous in many ways. So finally, one fine day, I decided to sign up to see if I could also get lucky at CasinoLuck. After all, if others could get lucky, I should be able to too, right?
So I waited for the right time to visit their website, because my crawling ISP would mean I have to wait half a day to get the casino loaded up! No joke! CasinoLuck was one of those few casinos that would take ages to load up, due to the numerous different software providers that were integrated onto one common platform. On one of those days when my ISP was fast enough, I signed up at CasinoLuck, deposited, got a bonus, plus free spins on Starburst. All these was a couple of years ago, probably 2 or 3 years by now, so I cannot actually recall how much deposit bonus or the number of free spins that I had gotten, but all that isn't so important. It wouldn't make any difference as to how I would rate CasinoLuck at the end of my review.
What I do remember, was how my deposit, the bonus money, and including those free spins too, did not give me any win. My first experience at the casino was more of frustration and disappointment. Nothing was thrilling, nor exciting for me then. What I also do remember, was how I made many deposits before finally making one small win and making my only withdrawal from the casino. Was that good for a change? Well, if you can consider getting paid in 3 or 4 days as good, then so be it. For me, it was dismal! I could get paid within 1 day from my top favourite Playtech casino, but it took three to four times longer for CasinoLuck to pay me! Beats me the reasons why, but it certainly did not fit at all into a 'fast paying casino' for me.
Very simply put, CasinoLuck performed almost the same way as Jetbull Casino did for me...poorly! The casino's software was not 'slow ISP friendly' at all, unlike some other casinos which could load up at a much faster speed. Navigation from one page to another was another time wasting effort. Waiting for any game to load up before I could start playing was a bitter experience, to say lightly, made worse when I couldn't win on the game at all! After several unsuccessful attempts at making another win, I finally got so fed up with CasinoLuck that I simply chucked the casino into my deep freezer, where it stayed to this day, until the casino became no longer accessible to me anymore, due to the recent accessibility blockages on my ISP. The end of CasinoLuck for me, but I don't regret it one bit!