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Casinoland

Player Rating 32 reviews
5.4/10
32 reviews
Complaint Response 12 complaints
4 days avg. 12 complaints
What we like
  • Includes several top slots from leading providers
  • Features a wide range of live dealer games
  • Offers several leading network progressive slots
  • Live chat and email support available 24/7
  • Available on desktop and mobile
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Not available to residents of France, Nigeria, and some others
  • Limited range of virtual table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casinoland Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinoland.com
Established
2015
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Casinoland is a highly diverse online casino with a clean interface for desktop and mobile players. It features top slots and several other casino games from NetEnt, Microgaming, Nyx Interactive, Play’n GORed Tiger Gaming and Thunderkick. The casino includes big name progressive slots and a live dealer lounge. Players here can use the intuitive interface to quickly find the games they want on any device. Casinoland is licensed by Malta and the UK Gambling Commission.

Restricted Countries and Territories

Casinoland does not accept players who reside in a number of restricted regions. These include, but are not limited to, Australia, Netherlands, Belgium, Bulgaria, Denmark, Estonia, France, Italy, Nigeria, Portugal, Turkey, South Africa, and some others.

Mobile Gaming

A large selection of Casinoland’s games are accessible to players on the go. Those who are interested need only to load the casino on their mobile browser. Practically all modern smartphones and tablets are supported, and no downloads are needed to get in on the action.

Security and Fairness

Casinoland protects players on all parts of the website with SSL encryption. This technology makes it practically impossible for anyone to be able to read any information sent to the casino for any purpose, including personal and financial details.

All of the games at Casinoland meet the strict fairness standards of the UKGC. This is ensured by regular independent audits of all of the games’ random number generators (RNGs).

Complaints

Read the complaints other players have left for Casinoland. Learn more about complaints.

Show all complaints
Three weeks, no resolution

I write this as I am now beyond sick of this nightmare and i want it to be over. I am fed up of every day checking my emails waiting for my money!

i deposited £50 around 3 weeks ago on casinoland and won £200. On the 12/2/2021 i requested withdrawal in which I waited a couple days and they send me email wanting ridiculous, intrusive and embarrassing documentation (picture to self with ID???) who even does this as a professional business. I happily send everything except selfie to ID as I just was not comfortable with this. I email them this and they said a manger will contact me within 10 days. 10 days pass and I hear nothing from manager. I am sick of this and so I reluctantly decide to do id to selfie which gets accepted on the 2/3/2021.

So now all my documents are approved and we are good to go yes? NOPE! They now want phone verification, which I go along with because I'm just fed up with this. They ask me stupid questions like, what was the last game I played on the site... this was nearly a month ago since I played on it last btw so how they expect you to remember! This is ridiculous. I manage to answer questions correctly anyway and guy rudely says he's going to forward it and hangs up.

Today (3/3/2021) waiting for phone call to be reviewed and end this nightmare I get an email now saying it's going to take up to 5 days!!!!! This is the worst experience I have ever had, and I am afraid AskGamblers cannot condone this timeframe. Nearly 1 month for only £200! THIS IS BY FAR THE WORST CASINO IVE EVER PLAYED AT! Anyone reading this review I am an honest lady I have been gambling for 8 years with no problems like this. Please please do not use this site if you don't want to go through the hassle! I think now is the time for UKGC to make sure everyone is fully verified FULLY before any deposits. So casinos cannot use this absolute scam tactic when they suddenly only care about our safety and complying with license when we win and withdraw!

staus Unresolved
£200
Withdrawal page not functioning for me, lack of support
On thursday march 28th I attempted many times to withdraw $140 from a $40 deposit from my mc. The withdrawal page afforded me one option, a bank wire.
I know my banking details by heart so when the form asked for a EFT like this example below I knew how to fill it in.

Example : 0XXXYYYYY

0 : Leading zero
YYY : Institution Number
XXXXX : Branch Number
However I couldn't get through the withdrawal request process without this {attachment below] screen appearing. I contacted chat they couldn't help and referred the problem elsewhere after ensuring I had the right format and the right info to withdrawal. Eventually I tried all four combos of 0 xxx yyyyy with and without the preceding zero without success. I self excluded a couple days in a row, trying not to blow the cash in my account. I tried all means to put in a request to withdrawal and when I ask for help I get the same instruction about how to fill in the form. Now after playing for hours on monday april 1st, I logged out and was blocked when attempting to login mInutes later. They suspended my account and explained they have the right to. I haven't been able to put in a withdrawal request for 6 days and instead of helping me they block my account with no explanation
The information in the form attached is bogus for my protection but this is the form I fill in and the message page I receive after hitting withdrawal.
So now I am blocked awaiting a security check I believe. I have been a member for a least a couple years and have withdrawn at least once before. I have been verified by them before.
I think the treatment is unfair.
I think they should have been more diligent in helping me put in a withdrawal request
I don't think they should have blocked my account with no explanation and no real chance to withdrawal.
staus Unresolved
$240
Refusing to process my withdrawal of £4,062

I am currently in Korea on business however I am a UK resident with a permanent UK address and I financed my account from a UK bank account. I have provided Casinoland with all the documentation they have requested. I made two deposits totalling 2000GBP before withdrawing 4062GBP and requesting self exclusion. Before self excluding I asked the chat adviser and she confirmed it would not effect my withdrawal. I also voluntarily submitted documents immediately after self excluding, and I was asked to send further documents the next day and did so. I was advised the documents would be verified and my withdrawal processed within 48 hours. Three days later I was told by Casinoland they will not process my withdrawal until I return to the UK, despite my telling them I will not do so for two months. To add insult to injury they informed me via email that they are processing a refund of the remaining balance of my account because of my self exclusion, however they are not able to process my withdrawal of 4062GBP, only the remaining 0.78GbP left in the account. They said they will not process the withdrawal until I contact them from the UK in two months time. This is the part of the email I received related to my self exclusion: 'We have requested our Payments Team to return any remaining balance to your payment method. Any bonuses have been forfeited on your account'. I have reviewed their terms and conditions Thoroughly and there is nothing about this. Korea is not on their list of restricted terriroties and according to askgamblers they accept players in South Korea. I have verified my ID, my permanent address, my bank account and VISA card used to make payments. I have been waiting to hear about my withdrawal and account verification for three days and only now are they saying this is a problem, despite informing the chat adviser I was in Korea temporarily three days earlier. I am requesting my 4062GbP withdrawal to be processed immediately. Please find the chat attached below: < chat transcript removed due to containing personal information >

staus Resolved
£4062

Complaint Statistics

Resolved 3
Avg. Amount $ 3,552
Avg. Complaint Duration 6 days
Avg. Response Time 4 days

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Player rating
5.4/10 32 reviews

Top reviews from our players

Good casino with all variety kind of slots Play 'n Go, Microgaming, Netent and Quickspin. The layout of the casino and the navigation is pretty clear and easy and everything is categorized very well.

My first deposit was via Neteller and could not claim the welcome bonus since it was not eligible for Neteller/Skrill users but that was my fault since I overread the rule in the ToS. Overall the customer support is pretty quick with responding.

Since the document verification took too long (over 40 hours) and it has been said that it could take up (again) to 48 hours. I decided to close down my account. I cannot recommend this casino to other players since the verification time is on a long due. It disappoints me because this casino is good, but not that good as I thought. In my opinion, don't look at this casino, seek for another one where they have more discipline for customers.

Decent amount of games easy to navigate through the site 5 stars on the layout and how easy it is to use.

Verification is a joke you have to send a bank statement, utility bill, passport, and photo of your passport next to your face, not only is this all nonsense you then have to wait 24hours for each document you send yes each document that's 5 full days until you can get back on it's just not acceptable. The customer service is a joke the live chat is ok to be fair but the customer service over the phone are just plain rude.

There's better sites out there go to the site try it out and get your first deposit bonus if you don't win don't go back it's as simple as that they don't care for the customers so why should the customer bother with an arrogant unhelpful company like this.

The player signed up via a “No Deposit Free Spins” promotion which is limited to one per person, one per household, one per computer or one per IP unless otherwise specified. The player had 2 linked accounts by IP address , one of which was linked by the same address and surname. As a result all 3 accounts were locked until verification could be provided. KYC was requested on the 24th and 25th November 2016 but only received in full by 5.04pm on the 28th November. The account was re-opened on the 29th November after verification was successfully completed.

user avatar

The matched bonus is the only good thing, often the games would either not work or would require reloading

As expected, I won lots to begin with, but had to wager for a long time before the bonus was exhausted and I could withdraw funds. I kept an eye on this and withdrew £200 when the site clearly stated I could do this. This was processed the. I had an email to say I had overbet with bonus funds which I dispute and my withdrawal had been confiscated. Online chat are useless, be very aware of the bonus structure, you have been warned. Worst site ever, first time anything like this has ever happened

CasinoLand was one of my most recent signups, coming from the same group as Cashmio, Rizk and GUTS amongst others I had no doubt this would be a high quality operation and it didn't surprise me to see this casino already has a very high 9.2 rating here at AskGamblers despite only having been running a short time.

There's a decent welcome package of four deposit bonuses for new signups, but as with many other MT SecureTrade casinos you'll need to use your debit card to deposit if you want to take advantage of these offers. I'm not sure if you could get away with using your Skrill or Neteller Mastercard, I didn't want to take the risk and anyway the withdrawal time wouldn't be any better should you end up winning compared to just using your standard bank card. You might want to do this if you are particularly cautious about using your regular banking services for on-line gambling though.

The name isn't particularly imaginative but the website is well built and the different games are arranged into sensible groups. Although the game selection isn't as wide as some other casinos in this group I am sure they will be adding more providers as I write and to be honest there aren't too many games I miss anyway - Microgaming, NetEnt and Play N Go are well represented which must be around 90% of my play at the moment anyway.

CasinoLand is a nice new product, this group is expanding at a blistering pace just lately - I do wonder why they need so many brands but I suspect with the industry becoming so thoroughly swollen with thousands of different names these days many of these casino groups feel that having just a single popular casino isn't enough. I'm okay with that as long as the different brands they create are high quality, and CasinoLand seems just about as good as any other new casino I've joined in the past year... so far!

I've only made a single withdrawal from Casinoland so far and it took around four days to be received back on my debit card, so I can't say how quick they would be under normal circumstances when I was depositing using my Skrill account. I decided to query live chat about this, they answered my query within a minute or so and told me that withdrawals can take up to 24 hours to be approved and then around the same amount of time to be paid out to e-wallets, but in certain circumstances and times of the day both of these periods can be much shorter. I'd like this to be a little quicker, and I believe CasinoLand will improve this aspect of their service over time as I've had much quicker withdrawals from GUTS over the past year.

Casino layout is nice and a large quantity of games

Takes forever to level in tier and bonuses, dont even count on them. Live support wont help you out with anything.

Great designed website, easy to navigate. Nice selection of games too!

Nothing special about the bonuses offered.
Still quite sure what the progress bar is on the home screen.

Inactive user
6/10

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Casinoland… Disneyland.. well, it is not fun like Disneyland but what cought my attention was their name. They are pretty new and I must admit that I was little surprised that no one before chose this name. It’s really unique. I joined them after I saw their 10 free spins offer for Guns and Rose’s video slot. I looked across website to see if there is anything unique there but it turned out that except for the name there is nothing unique here. If they would come out with something different, I no doubt there would be many more customers signing- up here. Their pending time takes time and you might ended up waiting like 2 -3 days before receiving your winnings money. I was expecting to see some delicious and different bonus but it didn’t happen. It all look like in any other casino out there. Even loyalty program seems pathetic. If you manage to reach Platinum level within 30 days, they will reward you with 8 free spins. When I saw this, I was like .. your kidding me, right. What’s wrong with this people I thought but let it be.

The only unique thing I noticed are wagering requirements and it depends on bonus. If you claim 150 % (or above) bonuses have to be wagered 45 times. For 200%(or above) bonuses wagering requirements are 50x. Hm, I think I am getting sick because this casino is pathetic. In other words, they should changed their management. Wake up people.. because this is not the way to attract players. But the truth is that at least you can chose from various games from different software providers as Microgaming, NetEnt, NYX, Play n Go, Thuderckick and more. Website looks nice and the.re is nothing which could bring me back here. I hope we will get chance to see them coming up with something really unique .

Casinoland is nice designed online casino which has games powered by Microgaming, NetEnt, Nyx Interactive, Play'n GO, Quickspin and Betsoft software.

I registered at their casino a few months ago while I was looking for some welcome bonuses for NetEnt games. I came across Casinoland which has 100% match bonus for first deposit. After I created account I made a small deposit of 20€ here. This is also the minimum amount to claim any bonus at their casino.

After I got 20€ bonus into account I was ready to play. I wanted to play Dead or alive, but before I opened it I first read some terms and this game is here excluded when using a bonus balance. So I choose Gonzo's Quest. I made a few spins on min bet and after some time I raised my bet to 0.40€. I got some free falls features here, but I never won more than x100 bet from them.

Later I tried my luck on Twin spin. I played it only on min bets, for around 10 minutes and after that my gameplay session ended here. I lost the money pretty quickly; within' 30 minutes, I think.

Otherwise I had no problems while I was playing here. The bonus was automatically, so I didn't need any help from them. They also offer live chat support which is good, all casinos should have it. Maybe I will play here again in near future, but I am not so sure. Mostly because of their promotions: bonuses for 2nd, 3rd and 4th deposit should be better. Beside that deposit on Tuesday of 50€ gives you 50 free spins on Aztec Idols game. I do not like that game at all, I think they should select better game for those 50 free spins. I will rate Casinoland with 7 stars.

Casinoland is a place I discovered first over a month ago. I noticed that they offered a sweet first deposit bonus deal and were powered by Netent, Microgaming and a few of other my favorite softwares. After registration I started a conversation with their live support who unfortunately told me that players from my country cold play there with real money and get their rewards reaching new levels, but that I couldn't play with any deposit bonuses. It was a bummer cause their game selection was really nice and bonuses had only 40x bonus wagering. And to add, as a fan for playing on mobile, frankly I was impressed with their mobile casino look.

I hesitated to deposit there for a while but about two weeks ago I remembered about them and decided to try my luck with my money only. I have to say that I didn't like the fact that when I deposited, I had the option to choose the welcome bonus, because I knew I wasn't eligible for it. I double checked the terms and I was right, I just would have preferred if I wasn't offered a bonus I couldn't claim anyways.

I made a deposit of 30€ using skrill and money got into my account right away. I looked for Twin Spin slot and started to play with minimum stakes. I played for about half an hour and had a few decent wins, so when my balance reached 70€, I decided to apply for a cashout. I wasn't asked for any documents, but when 24 hours passed and I hadn't heard from them, I went to speak with their live support. Agent was really nice and professional and told me that it can take over 24 hours to approve withdrawal and that I should receive my money later that day or the next day the latest.

Very late that night I did receive my withdrawal, no verification was asked and the withdrawal had no fees. I think I will deposit there again even though I can't get any deposit bonuses. Support was good, casino looked very nice and had lovely game selection, therefore I would recommend them.

CasinoLand is another new casino for me, actually they were established last year 2015 and seeing they are part from the same group of very trusted casinos, owned by MT SecureTrade Limited Casinos having all three casino licence Malta Gaming Authority, Curacao eGaming, UK Gambling Commission which is very important part for me I think they are more safe to play at.

I was searching for some free spins from this casino but because I couldn't find it I decided to wait for a while till I find something. So yesterday, luckily I found one Scandinavian site where this casino was giving 20 free spins on Guns N Roses slot for every player who opens account at their casino. At first I doubt that I will eligible for the free spins, so still opened my account there and hoped I will get those freebies.

When I opened my account there and logged in, the thing I liked about this casino when I pop up message appeared that I have 20 free spins on Guns N Roses waiting for me to be played. I really liked that moments, because on the banner I have found there was no info on what game are the free spins, so instead of contacting their support, the message appeared that I have free spins.

Well I like that game but last night Guns N Roses were not in the mood so from those 20 free spins I mange to get only 2.50 euros. Dead or Alive was my choice to play with that tiny bonus, well was hoping I could get something, actually was hoping to trigger the free spins feature. Well playing with that tiny bonus didn't give me anything, but still had a little playtime there about 15 minutes, but my account didn't reach more then 2.90 euros. Hit the zero on my account and for now that was it.

I liked this casino and will be depositing here, so my next destination will be this casino. This morning I have received and email from them giving me the average bonus of 100% match but the wagering is a bit high for my taste X 40 the deposit plus the bonus given and on top of that plus 80 free spins on Guns N Roses slot, so nice offer and it will be a shame to miss that offer. Didn't contact their support so dont know if they are fast or not, but coming from nice group of casinos I am sure they are decent in that matter.

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