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Casinoland

Item: Casinoland
Rating: 1
Author: Bojana D.

Player Rating 32 reviews

5.4/10

32 reviews

Complaint Response 12 complaints

4 days avg. 12 complaints

What we like

Includes several top slots from leading providers
Features a wide range of live dealer games
Offers several leading network progressive slots
Live chat and email support available 24/7
Available on desktop and mobile
Secured with SSL encryption
Proven fair by independent audits

What we don’t like

Not available to residents of France, Nigeria, and some others
Limited range of virtual table games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Casinoland Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.casinoland.com

Established

2015

Licences

Malta Gaming Authority, UK Gambling Commission

Company

One Click Ltd Casinos

Affiliate Program

Affiliateland

Languages

English

Casino Type

Instant Play, Mobile

Casinoland is a highly diverse online casino with a clean interface for desktop and mobile players. It features top slots and several other casino games from NetEnt, Microgaming, Nyx Interactive, Play’n GO, Red Tiger Gaming and Thunderkick. The casino includes big name progressive slots and a live dealer lounge. Players here can use the intuitive interface to quickly find the games they want on any device. Casinoland is licensed by Malta and the UK Gambling Commission.

Restricted Countries and Territories

Casinoland does not accept players who reside in a number of restricted regions. These include, but are not limited to, Australia, Netherlands, Belgium, Bulgaria, Denmark, Estonia, France, Italy, Nigeria, Portugal, Turkey, South Africa, and some others.

Mobile Gaming

A large selection of Casinoland’s games are accessible to players on the go. Those who are interested need only to load the casino on their mobile browser. Practically all modern smartphones and tablets are supported, and no downloads are needed to get in on the action.

Security and Fairness

Casinoland protects players on all parts of the website with SSL encryption. This technology makes it practically impossible for anyone to be able to read any information sent to the casino for any purpose, including personal and financial details.

All of the games at Casinoland meet the strict fairness standards of the UKGC. This is ensured by regular independent audits of all of the games’ random number generators (RNGs).

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Maestro

Deposit Fees

Withdrawal Methods

Neteller, Paysafe Card, Visa, Skrill, Trustly

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per day

Currencies

Canadian dollars, Euros, British pounds sterling, New Zealand dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Nyx Interactive, Bally, Play'n GO, IGT (WagerWorks), WMS, NextGen Gaming, Blueprint Gaming, Barcrest Games, Thunderkick, Big Time Gaming, Elk Studios, Light & Wonder, Lightning Box, Inspired, Saber Interactive, Red Tiger Gaming, Shuffle Master

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Casinoland is home to an abundant selection of slots, including some of the biggest progressives in the world. These include hit titles like Mega Moolah Isis slot and The Dark Knight slot, both of which offer multi-million jackpots. Plenty of other favorites are also available, including high-definition releases like Jimi Hendrix slot, The Rift slot, Cloud Quest slot, Bikini Party slot, and Samba Carnival slot, plus many more.

In addition to a highly diverse live casino, Casinoland offers players a modest selection of virtual table gaming favorites. These include three Blackjack variants, five Roulette games, and two Baccarat games. Players also have access to Joker Poker, Deuces Wild, Jacks or Better, and All American video pokers.

Live Games

Players at Casinoland can enjoy a highly immersive live dealer experience. Several Live Blackjack and Live Roulette tables are available around the clock, offering a fully interactive experience with the same pacing and gameplay found in a land-based casino.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Casinoland has support agents available 24 hours a day, 7 days a week. The fastest way to get in touch is through the live chat interface, which allows players to connect directly with a representative through the website. Players can contact the casino by email as well.

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Complaints

Read the complaints other players have left for Casinoland. Learn more about complaints.

Show all complaints

Submit complaint

Stalling a £2,100 payout

CASINOLAND stalling £2100 pay out!!

I have never experienced such an awful experience at a Casino.

They had no problem with me depositing but as soon as I go to cash out they wanted all kinds of information. Now I'm used to usual verifications processes but this casino wanted very intrusive information, which seems highly unethical.

So two weeks later, I've passed verification with ALL my documents but they've still got my withdrawal on hold and keep stalling. It's as if this is there way to compensate on the old trick of cash out reversal!

Every time I contact them, they tell me they'll get back to me in 5 days with ridiculous excuses, and have twice asked for the same information for me and then told me it.

I was supposed to be sorted today but I've now been told I'll have to wait another 5 working days!

This is gone beyond a joke - i want my money!

Unresolved

£2100

Three weeks, no resolution

I write this as I am now beyond sick of this nightmare and i want it to be over. I am fed up of every day checking my emails waiting for my money!

i deposited £50 around 3 weeks ago on casinoland and won £200. On the 12/2/2021 i requested withdrawal in which I waited a couple days and they send me email wanting ridiculous, intrusive and embarrassing documentation (picture to self with ID???) who even does this as a professional business. I happily send everything except selfie to ID as I just was not comfortable with this. I email them this and they said a manger will contact me within 10 days. 10 days pass and I hear nothing from manager. I am sick of this and so I reluctantly decide to do id to selfie which gets accepted on the 2/3/2021.

So now all my documents are approved and we are good to go yes? NOPE! They now want phone verification, which I go along with because I'm just fed up with this. They ask me stupid questions like, what was the last game I played on the site... this was nearly a month ago since I played on it last btw so how they expect you to remember! This is ridiculous. I manage to answer questions correctly anyway and guy rudely says he's going to forward it and hangs up.

Today (3/3/2021) waiting for phone call to be reviewed and end this nightmare I get an email now saying it's going to take up to 5 days!!!!! This is the worst experience I have ever had, and I am afraid AskGamblers cannot condone this timeframe. Nearly 1 month for only £200! THIS IS BY FAR THE WORST CASINO IVE EVER PLAYED AT! Anyone reading this review I am an honest lady I have been gambling for 8 years with no problems like this. Please please do not use this site if you don't want to go through the hassle! I think now is the time for UKGC to make sure everyone is fully verified FULLY before any deposits. So casinos cannot use this absolute scam tactic when they suddenly only care about our safety and complying with license when we win and withdraw!

Unresolved

£200

Will not let me withdraw my winnings

Been trying to withdraw £1500, £100,£200 since 2/5/20. My account was fully verified long before requesting withdrawal. After noticing my withdrawals were still pending after 3 days I contacted customer service through live chat asking for time frame etc. Was told was still waiting on card verification which I was asked about after request. Sent in relevant imagines the day before. Card was verified the next day no problems. 2 days later payments still pending. Contacted customer service and asked why, turns out they had temporarily blocked my account to conduct a review. I asked what odd as I had no bonus and account was verified long before trying to make withdrawal. Told they could say what for etc. Regularly contacted customer service to see what hold up was told same thing every time, once relevant depart has completed review I will be contacted with result. On Thursday was told I would be emailed by the “relevant department “ by close of business yesterday. No contact and payment still pending and account still temporarily blocked. It’s now been 14 days since I won and still no sign of me getting my winnings. I’m not sure what’s being reviewed ?? I honestly feel they’re trying to find a way not to pay me what I have won fair and square.

Unresolved

£1800

Withdrawal issues since Dec 17 2019

Hi,

Since Dec 17, 2019, I am trying to withdraws my funds without success.

CasinoLand always says my bank returns the funds but the informations provided to CasinoLand are right. I also provided them a void check.

My bank have no trace about any deposits from CasinoLand. Btw I receive funds from another casino, so the issue is not with my bank.

I need your help to resolve the issue,

Thanks.

Unresolved

$7019.82

Withdrawal not being processed

Withdrawal taking over 96 hours to be processed. In total I have had withdrawals totalling £29,000. I have received a total of £15,000. I am still waiting for the remainder £14,000. I have contacted CasinoLand “customer service” several times over the last 3 days and they tell me it is still under review? Why process the £15,000 on time and take 96hours+ to process the rest!? I feel I am not being treated fairly, they have closed my account meaning I can not go and see the status of the withdrawal meaning that I have to constantly connect to their online chat which is as much use as a chocolate teapot! I have not used any bonuses, my account has been fully verified. They are withholding me from my money which is wrong and unethical.

Resolved

£14000

Would not let me register banking card, claiming technical issues which last for months

One click LTD casinos royal slots, casinoland and vegas baby have claimed that they have been having technical issues with adding debit cards to deposit funds into my accounts, this has been going on for over 6 months now and it is still not resolved. My complaint is basically they are advertising over three sites sign up bonuses and when I have registered you cannot add a debit card, I have brought this to their attention on a number of occasions and nothing is being done about it. You can however deposit via Neteller and Skrill but of course these will not trigger the bonus. My issue is why is this not being addressed within a reasonable period of time despite still advertising these sign up offers on their websites, customers cant access these as they wont resolve the technical problem. If this is the case then they should not be offering new player bonuses. I would appreciate a formal approach if possible to try and get to the bottom of it, thanks.

Unresolved

Withdrawal page not functioning for me, lack of support

On thursday march 28th I attempted many times to withdraw $140 from a $40 deposit from my mc. The withdrawal page afforded me one option, a bank wire.
I know my banking details by heart so when the form asked for a EFT like this example below I knew how to fill it in.

Example : 0XXXYYYYY

0 : Leading zero
YYY : Institution Number
XXXXX : Branch Number
However I couldn't get through the withdrawal request process without this {attachment below] screen appearing. I contacted chat they couldn't help and referred the problem elsewhere after ensuring I had the right format and the right info to withdrawal. Eventually I tried all four combos of 0 xxx yyyyy with and without the preceding zero without success. I self excluded a couple days in a row, trying not to blow the cash in my account. I tried all means to put in a request to withdrawal and when I ask for help I get the same instruction about how to fill in the form. Now after playing for hours on monday april 1st, I logged out and was blocked when attempting to login mInutes later. They suspended my account and explained they have the right to. I haven't been able to put in a withdrawal request for 6 days and instead of helping me they block my account with no explanation
The information in the form attached is bogus for my protection but this is the form I fill in and the message page I receive after hitting withdrawal.
So now I am blocked awaiting a security check I believe. I have been a member for a least a couple years and have withdrawn at least once before. I have been verified by them before.
I think the treatment is unfair.
I think they should have been more diligent in helping me put in a withdrawal request
I don't think they should have blocked my account with no explanation and no real chance to withdrawal.

Unresolved

$240

Refusing to process my withdrawal of £4,062

I am currently in Korea on business however I am a UK resident with a permanent UK address and I financed my account from a UK bank account. I have provided Casinoland with all the documentation they have requested. I made two deposits totalling 2000GBP before withdrawing 4062GBP and requesting self exclusion. Before self excluding I asked the chat adviser and she confirmed it would not effect my withdrawal. I also voluntarily submitted documents immediately after self excluding, and I was asked to send further documents the next day and did so. I was advised the documents would be verified and my withdrawal processed within 48 hours. Three days later I was told by Casinoland they will not process my withdrawal until I return to the UK, despite my telling them I will not do so for two months. To add insult to injury they informed me via email that they are processing a refund of the remaining balance of my account because of my self exclusion, however they are not able to process my withdrawal of 4062GBP, only the remaining 0.78GbP left in the account. They said they will not process the withdrawal until I contact them from the UK in two months time. This is the part of the email I received related to my self exclusion: 'We have requested our Payments Team to return any remaining balance to your payment method. Any bonuses have been forfeited on your account'. I have reviewed their terms and conditions Thoroughly and there is nothing about this. Korea is not on their list of restricted terriroties and according to askgamblers they accept players in South Korea. I have verified my ID, my permanent address, my bank account and VISA card used to make payments. I have been waiting to hear about my withdrawal and account verification for three days and only now are they saying this is a problem, despite informing the chat adviser I was in Korea temporarily three days earlier. I am requesting my 4062GbP withdrawal to be processed immediately. Please find the chat attached below: < chat transcript removed due to containing personal information >

Resolved

£4062

Wire transfer payment kicked back many times

Hi, so I opted to use their welcome bonus and deposited $200 receiving $200 bonus. I played through my wagering as per the guidelines in Casinoland's T&C. Due to the limited options available for Canadian players to withdraw funds I chose the only option available at this time and is a wire transfer. I have had successful wire transfers from other sites so I input the same information at Casinoland fully expeciting no issues with the transfer. I have had all my withdraws kicked back approximately 6 times. I have talked to the people on the online chat and were cordial but not that much help in the end. I just had a recent withdraw kicked back even though I have sent them an official form from my bank which has all the information for an international wire transfer to my Canadian bank. the amount is for $1300. I am asking for help in this matter as I would like to receive my winnings. I am still interested in playing on this site as long as I can withdraw potential winnings without any problems in the futures. Thank you

Unresolved

$1300

Closed account and confiscated £3576 win without any justification

I joined Casinoland casino after seeing their good review on here. I deposited £200 and took part in the welcome bonus. I read all terms and conditions and played only acceptable games at acceptable stakes and had my best ever win of £3576. I placed a withdrawal only to get an email the next day saying my account was being closed and my winnings confiscated. I have played slots for many years and never seen anything as rogue as this. The only term they mentioned in their email was "4.17 Casinoland can decide to reject an application for an Account, or close down an existing Account, at its own will and without any further justification." That term is not only unethical but would be considered an 'unfair term' as per British consumer law. I have emailed Casinoland but they have not replied and so I need askgamblers help.

Unresolved

£3576

Complaint Statistics

Resolved 3

Avg. Amount $ 3,552

Avg. Complaint Duration 6 days

Avg. Response Time 4 days

Review this casino

Share your thoughts with other players

Player rating

5.4/10 ● 32 reviews

Top reviews from our players

le_andro

4 years ago

6/10

When it comes to first impressions, Casinoland comes out with a mixed reaction. While there is some potential for improvement here, you can see some positive qualities on the site. It looks great for the most part and it has a good selection of games which is vital to any person who wants to keep playing on this site. The promos are great to see on a big part of the page which is interesting since they give out solid promos from time to time.

While there are some big positives with the site, there are some cons that you have to consider. The games you can pick from are numerous but you still have an issue with the quality of those games. There are games that you can’t really play much because they’re not high quality. Bugs are a problem that has been addressed at times but they need to be fixed quicker. Some promos have not been that good for some players which can be a problem for some people.

nicolajade

5 years ago

1/10

They have the slots bonanza and diamond mine which are my favourite slots. They have a ukgc license.

Alot to dislike about this casino, its an honest review from a customer that has been messed around with only a £200 withdrawal they ask for intrusive & unprofessional requests of ID. They don't work weekends so your withdrawal will not be processed at weekend (its 2021 most casinos have max 24hour process time now). Since 2020 casinos were told by the UKGC that 'reverse withdrawal' option has to be removed but this casino has a tactic that they can get around that and the customer can have the balance back in his account after the withdrawal. Disgraceful casino, I have been online gambling for 8 years worst experience I've ever had.

samirasa987

5 years ago

6/10

Good design, bonuses are fine, for 1 game it will be ok. I can't tell that I like something else, I really think they should add more option, different programs for players or smth else

I don't like the choice of games, almost all of them are not interesting. I was able to find almost nothng for myself... I also didn't like this procedure of verification, it was too long for me, was close to fell asleep.

nicaKel

5 years ago

6/10

It is available on both mobile and desktop so it's a really good site. Most of the games actually load well since I always switch between games. They have good offers but I am still looking to receive more! haha

Is this a new site because they've got so little games and providers. The live chat is sometimes not helpful when they do not reply. But most times, they answer my inquiries enough.

poc123

6 years ago

8/10

Fast site and lots of games. Good mobile experience and fast payouts.
Decent welcome bonus and overall enjoyable gaming experience. Will go back and play.

Don't have Novomatic games.
Would be better if they had more table games. Lacking at the moment.
They don't offer PayPal for deposits and they don't offer phone

Inactive user

6 years ago

1/10

Good choice of games BUT cheap site and dishonest advertising.

They are advertising welcome bonuses players cannot take. One click ltd have the following casinos Royal Slots, Caisnoland & Vegas Baby.

You sign up, don't select bonus and try and deposit all works fine. You try and select the bonus and it says 'Transaction Failed' Chat then tell you a lie that it is a technical issue and the tech support are working on it. This has been going on since December 2018. I know of 5 people that have tried signing up to these casinos from different IPS and different devices and the same happens.

I raised it with Askgambler and they would not consider my complaint. Probably due to the fact they are an affiliate of One Click Ltd.

STAY AWAY! The UKGC should also be looking into these.

Danno

6 years ago

1/10

Good selection of games and nice clean web page layout.

Totally unresponsive support (worse I have come across)
Exceptionally tight games. lost £600 one session at 80p spins with 30% RTP!
Losing streaks seem to come with lag and disconnects which get annoying.

williams_jamie

7 years ago

8/10

Tempting Casino. I like the website and atmopshere here. Nice promotions and friendly live chat. Have fun!

Tammymcgall

7 years ago

3/10

I made a deposit and was suppose to get a 200% match i didnt realize until i hit the spin button once. And than i contacted live support and they told me that they couldnt give me my bonus because of that one spin

Inactive user

7 years ago

10/10

PERSONALLY nothing to say, the slot rollers flow well unlike maybe other casinos where they are slow cumbersome .. .. check and withdrawals fast unlike many others where maybe they pass the desire to play online