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Casinoland - Withdrawal not being processed

RESOLVED
Complaint Info
Disputed casino Casinoland
Reason Delayed payment
Amount £ 14000
Posted on November 21, 2019

Withdrawal taking over 96 hours to be processed. In total I have had withdrawals totalling £29,000. I have received a total of £15,000. I am still waiting for the remainder £14,000. I have contacted CasinoLand “customer service” several times over the last 3 days and they tell me it is still under review? Why process the £15,000 on time and take 96hours+ to process the rest!? I feel I am not being treated fairly, they have closed my account meaning I can not go and see the status of the withdrawal meaning that I have to constantly connect to their online chat which is as much use as a chocolate teapot! I have not used any bonuses, my account has been fully verified. They are withholding me from my money which is wrong and unethical.

Posted on November 22, 2019

This has since been resolved - I have now received my funds. But for anyone looking to join casinoland say far far away. The way they handle things is incorrect.

AskGamblers
Posted on November 22, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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