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CasinoChan

Our Rating CasinoRank
6/10
CasinoRank
Player Rating 45 reviews
9/10
45 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Home to leading software companies
  • Withdrawals within 24 h once processed
  • Multiple payment options
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CasinoChan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinochan.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Italian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

CasinoChan is an online casino home to a large variety of software providers such as Microgaming, Pragmatic Play, Playson and many more. The site offers a range of games that include the most popular video slots, table games and they have a live casino. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. CasinoChan is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions at the casino preventing some players from opening an account. These countries include but aren't limited to the United States of America, Spain, France, the United Kingdom, Turkey, Latvia and The Netherlands. Please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

There is a mobile version on the site too which can be opened through virtually any mobile device such as smartphone or tablet. Players will not need to download an app, all they have to do is open the casino through a compatible mobile browser and enjoy a large collection of games, just like the web version. 

Security and Fairness

The casino takes security seriously which is why they use a high level of encryption to ensure players personal and financial details are always kept safe and secure. Sensitive information and financial transactions will always be encrypted before being transmitted over the internet servers. 

Games are also proven fair as the casino uses a random number generator. This means that all games will produce fair and random results every time they are played. 

StallCation

Complaints

Read the complaints other players have left for CasinoChan. Learn more about complaints.

Show all complaints
CasinoChan - Withdrawal rejected while T&C updated
Hi Team,

Complaint is regarding CasinoChan, purposely delaying the acceptance of withdrawal of funds under claims of withdrawal limits to which they updated their own terms and conditions to avoid payment.

Had a feeling it would be difficult to withdraw as the first casinos where I've won, took screenshots and recorded sessions in-case something like this occurred.

**6th October 12:00 AEST**
Daily withdrawal limit was $3,000 / $4,000.
Weekly withdrawal limit was $12,590 / $16,000 (assuming a week ends somewhere between Thursday and Monday...).
Withdrawal limit from any win where bonus was used (Monday Reload Bonus) $7,000 / $10,000 (Plenty of deposits over this period).

My total balance at the time was > $1,500

Withdrawals requests here-on for $1,000 or as little as $50 were all rejected. I received email notification that "Withdrawing Limits for the current period are exceeded." When I reached out to support, they continued to state the same without advising what limit was reached, I clearly calculated and asked several times for it to be rechecked. After some time, the support member advised, that the rejection was due to COVID-19 ... After that attempt to dismiss me failed, advised that my weekly limit was reached. I asked what day the weekly limit resets, for which, no reply, simply advising they were sorry for the delay, but continued to reject my withdrawals.

The support member advised to wait 3 hours, deciding to humour them, thinking that's when their shift ended, I waited 3 hours.

By now their plan had worked and I attempted to withdraw remaining $100. This was, rejected, for the same reason. When I spoke again to support, I was astounded to find that those 3 hours were not shift related, but for them to update the terms and conditions in their favour. They updated the weekly limit from $16,000 down to $10,000 just to justify rejecting my withdrawals.

When I stated that I had proof of this and asked what day a 'week' resets, they advised "As you reach your weekly limit, the next cashout you can make a week after your last cashout request" ... that's not even a weekly limit, thats a random limit they impose at will to reject withdrawals ... Numerous emails to support went unanswered.

Have been an online gambler for a long time and while not the first time I've come across these tactics, certainly one that paints a grim picture for the industry. No gambler will gamble if they come to know if they win, T&C's will change just to make you lose.

Requesting my original withdrawal of $1,000 AUD be paid.

Hope you can help.
staus Resolved
$1000

Complaint Statistics

Resolved 2
Avg. Amount $ 361
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Top reviews from our players

Decent casino, but their wagering requirements are kinda brutal. Took me forever to clear the bonus, felt like I was stuck in a loop 😅 On the bright side, their VIP program is pretty sweet, got some nice reload bonuses. Wondering if the perks get better at higher levels. Also idk what people's go-to slots are here, im thinking of trying out new ones.

Hey Nipster, Appreciate the honest feedback! We know some bonuses can be a bit of a grind — but we’re always working on ways to make the experience smoother. Great to hear you’re enjoying the VIP perks so far! 🎉 And yes, the rewards definitely get better as you level up. Good luck with exploring new slots — may the spins be in your favor! Cheers, CasinoChan Team

user avatar

The registration process was straightforward, and I was able to start playing within minutes. I made a deposit of $75 and explored the slot games, which worked without any glitches. After a lucky streak, I won $200 and cashed out my winnings the next day. The withdrawal process was smooth, and the support team quickly helped me with verification. The platform is user-friendly, making it easy to switch between games and navigate different sections.

Hey Shyvi4in, Thanks a lot for the great feedback! We're glad your registration and first session went smoothly — and congrats on that $200 win! It’s awesome to hear our support team helped with verification quickly. Happy to know you found the platform easy to use — that’s what we aim for. Enjoy the games, CasinoChan Team

user avatar

I’ve been playing here for about a month now, and I’m mostly happy. The slots hit often enough, and the table games are solid. The mobile app could use a little tweaking, though—it’s a bit slow at times. That said, cashouts worked fine for me so far, so no complaints there!

Hi WilliMak, Appreciate your review and honesty! Glad to hear you're enjoying the slots and tables, and that cashouts have been working fine. We hear you on the mobile app — we're always working on improvements and will pass that along. Thanks for sticking with us! Take care, CasinoChan Team

user avatar

Using Casinochan has been an absolute delight, offering seamless navigation and a vast library of games. From vibrant slots to strategic table games, the variety truly caters to every kind of player. Withdrawals were processed promptly, supported by multiple payment methods, which made the experience even more convenient. The support team consistently provided quick assistance whenever needed, ensuring a smooth gaming journey.

Although the account verification process required a bit of extra time, it did not detract from my overall satisfaction. In fact, I’ve recommended Casinochan to a couple of friends, and they also agree that it’s an excellent online casino. Their feedback echoes mine who enjoys their platform.

The play through requirement is excessively demanding and imposes an unrealistic condition on players. Additionally, when utilizing a bonus, the system restricts access to games that are typically more favorable, limiting the player's ability to fully enjoy their experience.

Dear Ping4221, Thank you so much for your detailed and honest review! We’re thrilled to hear that you’ve been enjoying the wide selection of games and that our support and withdrawal processes met your expectations. We also appreciate your recommendation to friends—it truly means a lot to us. We understand your concern regarding the wagering requirements and game availability while using bonuses. Your feedback has been passed on to our promotions team as we continually aim to improve balance and fairness in our bonus policy. We’re here to ensure your gaming journey remains as enjoyable and rewarding as possible. Warm regards, CasinoChan Team

user avatar

Man, I swear I wasn’t even planning to deposit, but I saw this cashback deal and thought, "Eh, why not?" Fast forward two hours—my bankroll’s down, but I get 10% back, so I take another swing at the slots. Somehow, I claw back $152, enough for a dinner out. The site itself? Works fine, not clunky. Could use a dark mode, though—my eyes ain't built for that bright white screen at 2 AM.

Dear Payen, Thank you for the fun and insightful review! We’re glad our cashback offer brought you a bit of luck and a great meal on the house. It’s always great to hear when a spontaneous session turns into a win. 😊 We also appreciate your note about the site’s visual mode—dark mode is a fantastic suggestion, and we’ll make sure it gets to our design team. Here's to many more late-night spins (with hopefully less eye strain next time)! Best wishes, CasinoChan Team

user avatar

Casinochan stands out with its security measures and broad crypto withdrawal options, giving me peace of mind. I enjoy the lively selection of live tables, backed by round-the-clock service. I'd appreciate additional promos though. Overall, it offers a polished interface, rewarding bonuses, and stable functionality that keeps me returning.

Dear Pinkonil1, Thank you for your wonderful feedback! We’re happy to know that our crypto-friendly setup and strong security measures give you peace of mind. It’s also fantastic that our live tables and support services are adding to your overall experience. We hear you on the promotions side and are actively working on expanding our offering to keep things fresh and exciting. Your continued loyalty is truly appreciated, and we look forward to delivering more features you’ll love. Kind regards, CasinoChan Team

user avatar

Casinochan standout features include its speedy cash-out options, fun tournaments, and daily rewards. I’m pleased with the prompt customer service, which quickly solves any issues. The slot variety is excellent, offering everything from classic reels to modern videos.

Hi Jep3t, Thank you for your review! 🎰 We’re glad you’re enjoying our fast cash-outs, fun tournaments, and daily rewards. Our team is always here to assist, and we appreciate your kind words about customer service. Best, CasinoChan Team

user avatar

Casinochan offers unbeatable advantages. I appreciate the high withdrawal limits, diverse bonus programs, and frequent promotional events. The fast customer support addresses concerns immediately. The game portfolio is vast and updated regularly, ensuring continuous excitement and secure play. I truly enjoy the overall rewarding and hassle-free gaming experience here.

Hi Amico, We truly appreciate your feedback! 🚀 It’s great to hear you’re loving our high withdrawal limits, exciting promotions, and diverse game selection. We’ll continue to provide a top-tier gaming experience! Best, CasinoChan Team

user avatar

I am extremely satisfied with my experience at this Casinochan. The site offers speedy withdrawals, impressive bonuses, and minimal wagering requirements. The variety of games available, including slots and live dealers, keeps the gameplay fresh and engaging. Moreover, the platform’s security and customer service are top-notch, ensuring a safe and enjoyable gaming environment every single time. Truly beyond expectation.

Hi Sweetpin11, Thanks for your amazing review! 🎉 We’re thrilled that you’re enjoying fast withdrawals, engaging games, and secure gameplay. Your satisfaction is our priority, and we hope to keep exceeding your expectations. Best, CasinoChan Team

user avatar

The game library is vast, but finding specific games is a challenge without better filtering options. It would be helpful to sort by features like volatility or RTP. Right now, browsing feels time-consuming for seasoned players looking for specifics.

Hi Nikoris778, Thank you for your honest feedback! We understand the importance of efficient game filtering, and we’ll consider adding sorting options for volatility and RTP to enhance your experience. Best, CasinoChan Team

user avatar

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