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CasinoChan is restricted in your country, please try these instead:

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CasinoChan

Our Rating CasinoRank
5.8/10
CasinoRank
Player Rating 50 reviews
9.1/10
50 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Home to leading software companies
  • Withdrawals within 24 h once processed
  • Multiple payment options
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CasinoChan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinochan.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Italian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

CasinoChan is an online casino home to a large variety of software providers such as Microgaming, Pragmatic Play, Playson and many more. The site offers a range of games that include the most popular video slots, table games and they have a live casino. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. CasinoChan is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions at the casino preventing some players from opening an account. These countries include but aren't limited to the United States of America, Spain, France, the United Kingdom, Turkey, Latvia and The Netherlands. Please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

There is a mobile version on the site too which can be opened through virtually any mobile device such as smartphone or tablet. Players will not need to download an app, all they have to do is open the casino through a compatible mobile browser and enjoy a large collection of games, just like the web version. 

Security and Fairness

The casino takes security seriously which is why they use a high level of encryption to ensure players personal and financial details are always kept safe and secure. Sensitive information and financial transactions will always be encrypted before being transmitted over the internet servers. 

Games are also proven fair as the casino uses a random number generator. This means that all games will produce fair and random results every time they are played. 

StallCation

Complaints

Read the complaints other players have left for CasinoChan. Learn more about complaints.

Show all complaints
Withdrawal rejected while T&C updated
Hi Team,

Complaint is regarding CasinoChan, purposely delaying the acceptance of withdrawal of funds under claims of withdrawal limits to which they updated their own terms and conditions to avoid payment.

Had a feeling it would be difficult to withdraw as the first casinos where I've won, took screenshots and recorded sessions in-case something like this occurred.

**6th October 12:00 AEST**
Daily withdrawal limit was $3,000 / $4,000.
Weekly withdrawal limit was $12,590 / $16,000 (assuming a week ends somewhere between Thursday and Monday...).
Withdrawal limit from any win where bonus was used (Monday Reload Bonus) $7,000 / $10,000 (Plenty of deposits over this period).

My total balance at the time was > $1,500

Withdrawals requests here-on for $1,000 or as little as $50 were all rejected. I received email notification that "Withdrawing Limits for the current period are exceeded." When I reached out to support, they continued to state the same without advising what limit was reached, I clearly calculated and asked several times for it to be rechecked. After some time, the support member advised, that the rejection was due to COVID-19 ... After that attempt to dismiss me failed, advised that my weekly limit was reached. I asked what day the weekly limit resets, for which, no reply, simply advising they were sorry for the delay, but continued to reject my withdrawals.

The support member advised to wait 3 hours, deciding to humour them, thinking that's when their shift ended, I waited 3 hours.

By now their plan had worked and I attempted to withdraw remaining $100. This was, rejected, for the same reason. When I spoke again to support, I was astounded to find that those 3 hours were not shift related, but for them to update the terms and conditions in their favour. They updated the weekly limit from $16,000 down to $10,000 just to justify rejecting my withdrawals.

When I stated that I had proof of this and asked what day a 'week' resets, they advised "As you reach your weekly limit, the next cashout you can make a week after your last cashout request" ... that's not even a weekly limit, thats a random limit they impose at will to reject withdrawals ... Numerous emails to support went unanswered.

Have been an online gambler for a long time and while not the first time I've come across these tactics, certainly one that paints a grim picture for the industry. No gambler will gamble if they come to know if they win, T&C's will change just to make you lose.

Requesting my original withdrawal of $1,000 AUD be paid.

Hope you can help.
staus Resolved
$1000

Complaint Statistics

Resolved 2
Avg. Amount $ 361
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.1/10 50 reviews

Top reviews from our players

Roulette is my guilty pleasure. I tell myself I’ll stop after five spins, and then an hour disappears. The tension before the ball lands never gets old.

Hello benkap3n, We know exactly what you mean! There is nothing quite like the suspense of watching that ball spin on the Roulette wheel. We are thrilled to hear that you are enjoying the games so much that time just flies by. Just remember to keep an eye on the clock every now and then! We look forward to seeing you at the tables again soon. All the best, Casinochan Casino Team

user avatar

A lot of casinos feel like they’re yelling at you to spend money. This one’s actually chill. No pushy pop-ups, no shady vibes. Just good slots and decent payouts. Not gonna say it’s life-changing, buuuuuut it’s a vibe🤩 4/5 easy.

Hi Veni4es, We absolutely love this review! Keeping the "vibe" chill and enjoyable is exactly what we aim for. We believe that gaming should be relaxing, not stressful, so we are glad you noticed that we avoid pushy pop-ups and aggressive tactics. Thank you for appreciating our approach and for the solid rating. We are happy to be your go-to spot for a good time! Cheers, Casinochan Casino Team

user avatar

What I like is they always have some promo going. Weekend spins, midweek reloads…
not massive amounts, but enough to make me come back. Makes it feel less boring than just deposits.

Hello Bradbenks1, Thank you for the fantastic 10/10 review! We are so glad to hear that our regular promos, like the weekend spins and midweek reloads, are doing the trick. Keeping the experience exciting and "less boring" is exactly what we aim for, so we're thrilled that these offers keep you coming back! Happy gaming, CasinoChan Casino Team

user avatar

The casino feels safe because it’s properly licensed, and that’s important to me. I’ve played blackjack and baccarat mainly, both smooth experiences. No shady delays on payouts, which I’ve dealt with elsewhere. So far, so good.

Hello Gudrun777, Thank you for sharing your feedback! We are really glad to hear that our license gives you peace of mind. Creating a safe and secure environment is our top priority, so it's great to know you feel comfortable playing here. We're also happy that the blackjack and baccarat tables are running smoothly and that your payouts have been hassle-free. We look forward to keeping it "so far, so good"! Best regards, CasinoChan Casino Team

user avatar

This mobile app is Chef's kiss. Runs like a dream, even on data. I’ve had some epic gaming sessions while out and about. Bonuses are fair, and withdrawals hit my account without drama. Only nitpick is the game search — feels a bit messy. Hunting for a specific slot can take forever. Still, easily one of my fave casinos to recommend to friends..

Hi there, kelkins, We absolutely love the "Chef's kiss" rating! Thank you for the fantastic feedback on our mobile app. We are thrilled it runs like a dream for you, even on data. We also really appreciate your honest nitpick regarding the game search. We agree that finding your favorite games should be faster, so we will pass this note to our development team to improve the search functionality. Thanks for recommending us! Cheers, Casinochan Casino Team

user avatar

The slots loaded fast and played without lag. I used the bonus, won $135, and withdrew with no problems. I didn’t need support, as everything was easy to follow on both desktop and mobile.

Hello taylil27, Thank you for sharing your positive experience! We are delighted to hear that the slots loaded fast and played without lag for you. It is great to know that the entire process was so easy to follow that you didn't even need to contact support. Congratulations on your $135 win! Sincerely, Casinochan Casino Team

user avatar

The games ran smoothly, and I had fun mixing between slots and live dealer tables. I ended the session with $130 in winnings. The bonus requirements were reasonable, and I was able to withdraw without delays. I’d definitely play again given the smooth experience.

Hello Kiroh, Thank you for sharing your feedback! We're so glad you had a smooth experience and enjoyed the mix of our slots and live dealer games. It's wonderful to hear that the bonus requirements were reasonable and that your withdrawal was processed without any delays. We look forward to having you play with us again soon! All the best, Casinochan Casino Team

user avatar

The payment system here is surprisingly flexible. I used a local method, but they offer a ton of options for deposits and withdrawals. Everything was encrypted, and the payout time was faster than expected. I didn’t even need to follow up with support. It was honestly a great surprise.

Hi K0nan77, Thanks for the fantastic review! We're thrilled to hear that our flexible payment system was a great surprise for you. We work hard to offer a wide variety of secure options and to make payouts faster than expected. It's especially great to know the process was so smooth you didn't even need to contact support! Cheers, Casinochan Casino Team

user avatar

Their support team actually replies at 2 a.m., which blew my mind. I’m a night grinder and really appreciate the 24/7 assistance. One minor complaint: the loading screen on some games feels a bit long. Otherwise, I'm sticking around.

Hey there, Gokach! We're glad to hear that our support team's late-night response time "blew your mind"! It's fantastic that you, as a night grinder, appreciate our 24/7 assistance. We've noted your feedback about the loading screen feeling a bit long on some games and will work to improve it. Thanks for sticking with us! Casinochan Team

user avatar

I’ve played at a lot of places, and Casinochan actually delivers on its promises. Cashouts are fast, the game selection is great, and support doesn’t make you wait forever for answers. My minor complaint is that some jackpot games have higher minimum bets than I’d like.

Dear Klav4, We're delighted to hear that Casinochan Casino delivers on its promises for you! It's fantastic that our cashouts are fast, the game selection is great, and support doesn't make you wait forever. We've noted your feedback about some jackpot games having higher minimum bets than you'd prefer and appreciate your valuable input. Thanks for your kind words! CasinoChan Team

user avatar

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