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CasinoChan

Our Rating CasinoRank
6/10
CasinoRank
Player Rating 45 reviews
9/10
45 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Home to leading software companies
  • Withdrawals within 24 h once processed
  • Multiple payment options
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CasinoChan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinochan.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Italian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

CasinoChan is an online casino home to a large variety of software providers such as Microgaming, Pragmatic Play, Playson and many more. The site offers a range of games that include the most popular video slots, table games and they have a live casino. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. CasinoChan is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions at the casino preventing some players from opening an account. These countries include but aren't limited to the United States of America, Spain, France, the United Kingdom, Turkey, Latvia and The Netherlands. Please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

There is a mobile version on the site too which can be opened through virtually any mobile device such as smartphone or tablet. Players will not need to download an app, all they have to do is open the casino through a compatible mobile browser and enjoy a large collection of games, just like the web version. 

Security and Fairness

The casino takes security seriously which is why they use a high level of encryption to ensure players personal and financial details are always kept safe and secure. Sensitive information and financial transactions will always be encrypted before being transmitted over the internet servers. 

Games are also proven fair as the casino uses a random number generator. This means that all games will produce fair and random results every time they are played. 

StallCation

Complaints

Read the complaints other players have left for CasinoChan. Learn more about complaints.

Show all complaints
CasinoChan - Withdrawal rejected while T&C updated
Hi Team,

Complaint is regarding CasinoChan, purposely delaying the acceptance of withdrawal of funds under claims of withdrawal limits to which they updated their own terms and conditions to avoid payment.

Had a feeling it would be difficult to withdraw as the first casinos where I've won, took screenshots and recorded sessions in-case something like this occurred.

**6th October 12:00 AEST**
Daily withdrawal limit was $3,000 / $4,000.
Weekly withdrawal limit was $12,590 / $16,000 (assuming a week ends somewhere between Thursday and Monday...).
Withdrawal limit from any win where bonus was used (Monday Reload Bonus) $7,000 / $10,000 (Plenty of deposits over this period).

My total balance at the time was > $1,500

Withdrawals requests here-on for $1,000 or as little as $50 were all rejected. I received email notification that "Withdrawing Limits for the current period are exceeded." When I reached out to support, they continued to state the same without advising what limit was reached, I clearly calculated and asked several times for it to be rechecked. After some time, the support member advised, that the rejection was due to COVID-19 ... After that attempt to dismiss me failed, advised that my weekly limit was reached. I asked what day the weekly limit resets, for which, no reply, simply advising they were sorry for the delay, but continued to reject my withdrawals.

The support member advised to wait 3 hours, deciding to humour them, thinking that's when their shift ended, I waited 3 hours.

By now their plan had worked and I attempted to withdraw remaining $100. This was, rejected, for the same reason. When I spoke again to support, I was astounded to find that those 3 hours were not shift related, but for them to update the terms and conditions in their favour. They updated the weekly limit from $16,000 down to $10,000 just to justify rejecting my withdrawals.

When I stated that I had proof of this and asked what day a 'week' resets, they advised "As you reach your weekly limit, the next cashout you can make a week after your last cashout request" ... that's not even a weekly limit, thats a random limit they impose at will to reject withdrawals ... Numerous emails to support went unanswered.

Have been an online gambler for a long time and while not the first time I've come across these tactics, certainly one that paints a grim picture for the industry. No gambler will gamble if they come to know if they win, T&C's will change just to make you lose.

Requesting my original withdrawal of $1,000 AUD be paid.

Hope you can help.
staus Resolved
$1000

Complaint Statistics

Resolved 2
Avg. Amount $ 361
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Top reviews from our players

The mobile version is really responsive. I mostly play on my phone, and everything works great. No lag or weird bugs. I cashed out $90 after playing some slots and got my money the next day.

Been bouncing between sites trying to find one that vibes with crypto, and finally hit gold. Deposited with USDT, boom, funds landed in seconds. Played some Megaways slots, cashed out at $280. No shady fees, no delays. Site’s got that clean look too, like it’s built for folks who know what’s up.

I’m not great at games like blackjack, but the live dealers here make it feel friendly. They don’t rush you, and that helps a lot. Makes me actually enjoy learning the game instead of feeling dumb.

Hello F4s4, Thank you for the lovely feedback! We understand that live tables can sometimes feel a bit intimidating if you are still learning, so we are so happy to hear that our dealers made you feel welcome and comfortable. We will definitely pass this compliment on to them—they will be delighted to know they helped you enjoy the game! Happy gaming, Casinochan Casino Team

user avatar

I appreciated the smooth loading times and clear layout. I played mostly on mobile and had no issues during my session. After a bit of luck, I withdrew $145 without delay.

Hi Wexxxx, Thank you for sharing your experience! We are happy to hear that the mobile site performed well for you with smooth loading times. We put a lot of effort into making the layout clear for mobile players, so your feedback is very encouraging. Congratulations on your $145 win and the quick withdrawal! Sincerely, Casinochan Casino Team

user avatar

From registration to withdrawal, everything was efficient. I played mostly live games and had a few decent wins. I ended the day with $145, and the withdrawal was processed without needing extra checks. The mobile layout was clear and ran great.

Hello Madsimons, Thank you for the perfect 10/10 rating! We are glad to hear that your experience was efficient from start to finish. It is great to know that the mobile layout worked perfectly for your live gaming session and that the withdrawal process was hassle-free. Congratulations on walking away with $145—that is a great result! Best regards, Casinochan Casino Team

user avatar

Roulette is my guilty pleasure. I tell myself I’ll stop after five spins, and then an hour disappears. The tension before the ball lands never gets old.

Hello benkap3n, We know exactly what you mean! There is nothing quite like the suspense of watching that ball spin on the Roulette wheel. We are thrilled to hear that you are enjoying the games so much that time just flies by. Just remember to keep an eye on the clock every now and then! We look forward to seeing you at the tables again soon. All the best, Casinochan Casino Team

user avatar

A lot of casinos feel like they’re yelling at you to spend money. This one’s actually chill. No pushy pop-ups, no shady vibes. Just good slots and decent payouts. Not gonna say it’s life-changing, buuuuuut it’s a vibe🤩 4/5 easy.

Hi Veni4es, We absolutely love this review! Keeping the "vibe" chill and enjoyable is exactly what we aim for. We believe that gaming should be relaxing, not stressful, so we are glad you noticed that we avoid pushy pop-ups and aggressive tactics. Thank you for appreciating our approach and for the solid rating. We are happy to be your go-to spot for a good time! Cheers, Casinochan Casino Team

user avatar

What I like is they always have some promo going. Weekend spins, midweek reloads…
not massive amounts, but enough to make me come back. Makes it feel less boring than just deposits.

Hello Bradbenks1, Thank you for the fantastic 10/10 review! We are so glad to hear that our regular promos, like the weekend spins and midweek reloads, are doing the trick. Keeping the experience exciting and "less boring" is exactly what we aim for, so we're thrilled that these offers keep you coming back! Happy gaming, CasinoChan Casino Team

user avatar

The casino feels safe because it’s properly licensed, and that’s important to me. I’ve played blackjack and baccarat mainly, both smooth experiences. No shady delays on payouts, which I’ve dealt with elsewhere. So far, so good.

Hello Gudrun777, Thank you for sharing your feedback! We are really glad to hear that our license gives you peace of mind. Creating a safe and secure environment is our top priority, so it's great to know you feel comfortable playing here. We're also happy that the blackjack and baccarat tables are running smoothly and that your payouts have been hassle-free. We look forward to keeping it "so far, so good"! Best regards, CasinoChan Casino Team

user avatar

This mobile app is Chef's kiss. Runs like a dream, even on data. I’ve had some epic gaming sessions while out and about. Bonuses are fair, and withdrawals hit my account without drama. Only nitpick is the game search — feels a bit messy. Hunting for a specific slot can take forever. Still, easily one of my fave casinos to recommend to friends..

Hi there, kelkins, We absolutely love the "Chef's kiss" rating! Thank you for the fantastic feedback on our mobile app. We are thrilled it runs like a dream for you, even on data. We also really appreciate your honest nitpick regarding the game search. We agree that finding your favorite games should be faster, so we will pass this note to our development team to improve the search functionality. Thanks for recommending us! Cheers, Casinochan Casino Team

user avatar

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