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CasinoChan

CasinoChan
Welcome Bonus

100% up to €100 + 30 Free Spins, 1st Deposit Bonus

Bonus Code: BERLIN
Our Rating CasinoRank
5.8/10
CasinoRank
Player Rating 75 reviews
9.1/10
75 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Home to leading software companies
  • Withdrawals within 24 h once processed
  • Multiple payment options
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CasinoChan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Tobique Gaming Commission
Company
Affiliate Program
Languages
English, French, German, Italian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

CasinoChan is an online casino home to a large variety of software providers such as Microgaming, Pragmatic Play, Playson and many more. The site offers a range of games that include the most popular video slots, table games and they have a live casino. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. CasinoChan is licensed and regulated by the Tobique Gaming Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions at the casino preventing some players from opening an account. These countries include but aren't limited to the United States of America, Spain, France, the United Kingdom, Turkey, Latvia and The Netherlands. Please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

There is a mobile version on the site too which can be opened through virtually any mobile device such as smartphone or tablet. Players will not need to download an app, all they have to do is open the casino through a compatible mobile browser and enjoy a large collection of games, just like the web version. 

Security and Fairness

The casino takes security seriously which is why they use a high level of encryption to ensure players personal and financial details are always kept safe and secure. Sensitive information and financial transactions will always be encrypted before being transmitted over the internet servers. 

Games are also proven fair as the casino uses a random number generator. This means that all games will produce fair and random results every time they are played. 

Support

Anyone who needs help and assistance can contact the casino's customer support team. One of the quickest ways to get help is by using their live chat facility which is open 24 hours a day, 7 days a week. Players can also email the casino, should they need further assistance. 

Virtual Games

Players can enjoy hundreds of video slots and the list of software providers here is impressive to say the least. So much so the casino has a drop-down box so players can carefully choose their favourite providers or just have a browse through them all. Players may also find it useful to use the search engine which can find any game, almost instantly. Titles here include the Immortal Romance Slot, Valley of the Gods Slot and many more.

The casino is also home to more traditional games which include Blackjack, Roulette and Poker. There are plenty to choose from so no player should be left disappointed. 

When it comes to card games players will also find an assortment of video poker games that are available in both single and multi-hand versions. Variations here include All Aces Poker and All American Poker. 

Live Casino

Players who enjoy table games like the ones we just mentioned may also want to take a look in their live casino. Providers here include the popular Evolution Gaming and each game is hosted by real live croupiers to add excitement and anticipation. Betting limits will vary to suit all kinds of rollers and some games are open around the clock providing constant entertainment. 

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

StallCation

CasinoChan Bonuses

Check out other CasinoChan Bonuses and pick one that suits your needs.

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Free Spins
100 Free Spins on Thursday
Minimum Deposit €30
Free Spins N/A
Free Spins WR N/A
Reload Bonus
50% up to €100 + 30 Free Spins, Monday Reload Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: AMSTERDAM
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 4th Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: PRAHA
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: MOSCOW
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50% up to €100 + 30 Free Spins, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: OSLO

Complaints

Read the complaints other players have left for CasinoChan. Learn more about complaints.

Show all complaints
Withdrawal rejected while T&C updated
Hi Team,

Complaint is regarding CasinoChan, purposely delaying the acceptance of withdrawal of funds under claims of withdrawal limits to which they updated their own terms and conditions to avoid payment.

Had a feeling it would be difficult to withdraw as the first casinos where I've won, took screenshots and recorded sessions in-case something like this occurred.

**6th October 12:00 AEST**
Daily withdrawal limit was $3,000 / $4,000.
Weekly withdrawal limit was $12,590 / $16,000 (assuming a week ends somewhere between Thursday and Monday...).
Withdrawal limit from any win where bonus was used (Monday Reload Bonus) $7,000 / $10,000 (Plenty of deposits over this period).

My total balance at the time was > $1,500

Withdrawals requests here-on for $1,000 or as little as $50 were all rejected. I received email notification that "Withdrawing Limits for the current period are exceeded." When I reached out to support, they continued to state the same without advising what limit was reached, I clearly calculated and asked several times for it to be rechecked. After some time, the support member advised, that the rejection was due to COVID-19 ... After that attempt to dismiss me failed, advised that my weekly limit was reached. I asked what day the weekly limit resets, for which, no reply, simply advising they were sorry for the delay, but continued to reject my withdrawals.

The support member advised to wait 3 hours, deciding to humour them, thinking that's when their shift ended, I waited 3 hours.

By now their plan had worked and I attempted to withdraw remaining $100. This was, rejected, for the same reason. When I spoke again to support, I was astounded to find that those 3 hours were not shift related, but for them to update the terms and conditions in their favour. They updated the weekly limit from $16,000 down to $10,000 just to justify rejecting my withdrawals.

When I stated that I had proof of this and asked what day a 'week' resets, they advised "As you reach your weekly limit, the next cashout you can make a week after your last cashout request" ... that's not even a weekly limit, thats a random limit they impose at will to reject withdrawals ... Numerous emails to support went unanswered.

Have been an online gambler for a long time and while not the first time I've come across these tactics, certainly one that paints a grim picture for the industry. No gambler will gamble if they come to know if they win, T&C's will change just to make you lose.

Requesting my original withdrawal of $1,000 AUD be paid.

Hope you can help.
Status solved Resolved
$1,000

CasinoChan Complaint Stats

Resolved 2 / 2
Avg. Amount $361
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player Rating
9.1/10 75 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the variety of games available, allowing them to choose between quick slots and table games, which keeps the experience engaging. The platform's smooth gameplay and reliable payment processes were also highlighted, contributing to a positive overall experience.

Some players mentioned experiencing issues with deposits, indicating that there may be occasional hiccups in the banking process. However, these issues seem to be infrequent and not a major concern overall.

Top Reviews From Our Players

Been here around two months already. The live casino works great even during busy evenings.
Cashback isn't huge but every little bit helps. Never had a payment delayed yet,
which gives me confidence to keep playing.

I like that there are games for different moods. Sometimes I want a quick slot game, while other times I’ll sit down with a table game. Having both options is useful. There’s enough variety to keep things from getting boring.

I usually play roulette, and I like having different versions available. It is nice to have a choice instead of seeing just one table. The games are clearly labelled, so I know what I am selecting. The whole section is easy to use.

Thank you for your kind feedback! We're glad to hear you're enjoying your experience and really appreciate your support.

user avatar

I checked the withdrawal rules before playing with real money. The details were available, but I had to read them carefully. Minimum limits, processing time, and verification can all affect payouts. I did not want to assume anything. The page answered some of my questions. I still think players should review it before depositing.

We're happy to hear that you've had a positive experience with us. Thank you for your feedback and kind words!

user avatar

The account history page helped me track my casino activity. I could see deposits, game activity, and balance changes clearly. That made it easier to review my session. I like having those details in one place. It helps with better money control.

The account history showed my casino activity clearly. I could see deposits, bets, and balance changes. That made it easier to check what happened. It was simple but useful.

No cap, I had a great time here. The casino looks fresh, the games are easy to browse, and mobile play is smooth. I also liked that I could set limits before playing. Fun, clean, and responsible — that combo deserves 8 stars.

I enjoyed the mix of slots and table games. The site doesn’t feel messy, which is a huge plus. Depositing was simple, and I liked the payment options. One downside: a few games took longer to open on my older phone.

I've deposited using two different methods, and both were credited correctly without delays. Being able to change between payment options is useful because I don't always want to use the same card. The cashier gives me enough choice without making the process confusing.

Whenever I check my account activity, everything is clearly recorded. It's useful having a complete history without needing to contact support for basic information.

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