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CasinoChan

CasinoChan
Welcome Bonus

100% up to €100 + 30 Free Spins, 1st Deposit Bonus

Bonus Code: BERLIN
Our Rating CasinoRank
5.9/10
CasinoRank
Player Rating 61 reviews
9.2/10
61 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Home to leading software companies
  • Withdrawals within 24 h once processed
  • Multiple payment options
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CasinoChan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Italian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

CasinoChan is an online casino home to a large variety of software providers such as Microgaming, Pragmatic Play, Playson and many more. The site offers a range of games that include the most popular video slots, table games and they have a live casino. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. CasinoChan is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions at the casino preventing some players from opening an account. These countries include but aren't limited to the United States of America, Spain, France, the United Kingdom, Turkey, Latvia and The Netherlands. Please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

There is a mobile version on the site too which can be opened through virtually any mobile device such as smartphone or tablet. Players will not need to download an app, all they have to do is open the casino through a compatible mobile browser and enjoy a large collection of games, just like the web version. 

Security and Fairness

The casino takes security seriously which is why they use a high level of encryption to ensure players personal and financial details are always kept safe and secure. Sensitive information and financial transactions will always be encrypted before being transmitted over the internet servers. 

Games are also proven fair as the casino uses a random number generator. This means that all games will produce fair and random results every time they are played. 

StallCation

CasinoChan Bonuses

Check out other CasinoChan Bonuses and pick one that suits your needs.

Discover all bonuses
Free Spins
100 Free Spins on Thursday
Minimum Deposit €30
Free Spins N/A
Free Spins WR N/A
Reload Bonus
50% up to €100 + 30 Free Spins, Monday Reload Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: AMSTERDAM
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 4th Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: PRAHA
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: MOSCOW
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: OSLO

Complaints

Read the complaints other players have left for CasinoChan. Learn more about complaints.

Show all complaints
Withdrawal rejected while T&C updated
Hi Team,

Complaint is regarding CasinoChan, purposely delaying the acceptance of withdrawal of funds under claims of withdrawal limits to which they updated their own terms and conditions to avoid payment.

Had a feeling it would be difficult to withdraw as the first casinos where I've won, took screenshots and recorded sessions in-case something like this occurred.

**6th October 12:00 AEST**
Daily withdrawal limit was $3,000 / $4,000.
Weekly withdrawal limit was $12,590 / $16,000 (assuming a week ends somewhere between Thursday and Monday...).
Withdrawal limit from any win where bonus was used (Monday Reload Bonus) $7,000 / $10,000 (Plenty of deposits over this period).

My total balance at the time was > $1,500

Withdrawals requests here-on for $1,000 or as little as $50 were all rejected. I received email notification that "Withdrawing Limits for the current period are exceeded." When I reached out to support, they continued to state the same without advising what limit was reached, I clearly calculated and asked several times for it to be rechecked. After some time, the support member advised, that the rejection was due to COVID-19 ... After that attempt to dismiss me failed, advised that my weekly limit was reached. I asked what day the weekly limit resets, for which, no reply, simply advising they were sorry for the delay, but continued to reject my withdrawals.

The support member advised to wait 3 hours, deciding to humour them, thinking that's when their shift ended, I waited 3 hours.

By now their plan had worked and I attempted to withdraw remaining $100. This was, rejected, for the same reason. When I spoke again to support, I was astounded to find that those 3 hours were not shift related, but for them to update the terms and conditions in their favour. They updated the weekly limit from $16,000 down to $10,000 just to justify rejecting my withdrawals.

When I stated that I had proof of this and asked what day a 'week' resets, they advised "As you reach your weekly limit, the next cashout you can make a week after your last cashout request" ... that's not even a weekly limit, thats a random limit they impose at will to reject withdrawals ... Numerous emails to support went unanswered.

Have been an online gambler for a long time and while not the first time I've come across these tactics, certainly one that paints a grim picture for the industry. No gambler will gamble if they come to know if they win, T&C's will change just to make you lose.

Requesting my original withdrawal of $1,000 AUD be paid.

Hope you can help.
Status solved Resolved
$1,000

CasinoChan Complaint Stats

Resolved 2 / 2
Avg. Amount $361
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.2/10 61 reviews

Top reviews from our players

I have been playing Casino Chan for a few months so far I don't have any dislikes. I have a VIP manager Mila she is lovely. There is a huge selection of games from multiple providers. I really like the casino layout it is easy to navigate, the chat operators have been very helpful the few times I have used it. There was no fuss when I withdrew it took a day or so to arrive. I have been enjoying playing & I definitely have no complaints & would most certainly recommend it to friends and family.

The site explained what documents may be needed and why they matter. That helped me prepare before trying to withdraw. I prefer this because it avoids confusion later. Clear verification pages make the whole account feel more trustworthy.

I like the prompt withdrawals and chat availability. My VIP manager is always helpful. It’s a legitimate site. Have been using it for a few years now. Also games work well.

CasinoChan has been good for relaxed evening sessions. The games load well, payments seem well organized, and the site feels stable. Bonus offers also looked decent, especially because the wagering conditions seemed more reasonable than on some other sites.

Hello, thank you for your feedback! We’re glad CasinoChan provided a smooth and relaxing experience for your evening sessions. Great to hear the games, payments, and bonus conditions met your expectations.

user avatar

CasinoChan gave me a better experience than I expected. The platform feels modern, withdrawals seem straightforward, and the bonus wagering looked reasonable.

Hello, thank you for your review! We’re happy to hear the platform exceeded your expectations and that the withdrawals and wagering conditions felt fair and straightforward.

user avatar

Good but has room to grow I like the site, but I wish they had more live game shows. The slots are great, but the live section is a bit standard. Still, the site is very stable and the payouts are handled without any fuss. It’s a safe bet for most people.

Hello, thank you for your honest feedback! We’re glad you enjoy the stability, slots, and smooth payouts. We also appreciate your suggestion regarding more live game shows and will pass it along to the team.

user avatar

Easy to use. No steep learning curve here. You sign up, deposit, and you’re ready to go. The menus are clear and the account dashboard gives you a good overview of your spending. It’s a very user-friendly experience, which I appreciate as someone who isn't great with complicated tech.

Hello, thank you for your review! We’re pleased to hear you found the platform easy to use and beginner-friendly. Making the experience simple and clear for all players is very important to us.

user avatar

The biggest thing for me is whether withdrawals actually happen. I’ve cashed out three times so far. Amounts were $40, $70, and $110. Each time, the money arrived within about a day or two. That’s honestly good enough for me. The site itself runs smoothly, and games load quickly. Bonuses pop up occasionally, which is fun. The support team answered a question about deposit limits politely. Overall, feels trustworthy.

I’m more of a casual player, not chasing jackpots or anything. Usually I log in with a coffee and try some live blackjack tables. The streaming quality is honestly pretty good, dealers are friendly most times. I had one moment where a page froze but support sorted it after like ten minutes in chat. Not a huge deal. Withdrawals been fine for me, last one was $75 and processed smooth. I like the layout also, everything clearly labeled. Some sites feel chaotic but this one doesn’t.

Chan Casino sets the benchmark for what a true VIP casino experience should feel like. From the moment you step in, the service is elevated, personalized, and built around high-level players who expect more than just the basics.

The VIP program is where Chan Casino truly shines. Exclusive rewards, tailored bonuses, and priority withdrawals create a seamless and premium experience. Dedicated account managers ensure that every detail is handled professionally, making players feel valued rather than just another number.

Game variety is exceptional, with high-stakes tables, premium slots, and a smooth, responsive platform that performs flawlessly. Security and fairness are clearly a priority, giving players confidence while wagering at higher limits.

What separates Chan Casino from the rest is the attention to detail — fast support, luxury-level perks, and a consistent focus on customer satisfaction. For serious players looking for a reliable and rewarding VIP environment, this is easily one of the top choices available.

Overall, Chan Casino delivers a high-end, VIP-grade gaming experience that is both exciting and trustworthy.

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