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Casino Superlines

Item: Casino Superlines
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 30 reviews

3.1/10

30 reviews

Complaint Response 15 complaints

2 days avg. 15 complaints

What we like

0-24 withdrawal time frame
Mobile-friendly
Live chat available 24/7
Approved by Gaming Laboratories International

What we don’t like

Large number of restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Casino Superlines Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.casinosuperlines.com

Established

2017

Licences

Curacao Gaming Control Board

Company

Equinox Dynamic N.V.

Affiliate Program

RockSolid Affiliates

Languages

English, German, Italian, Spanish, French

Casino Type

Instant Play, Mobile, Crypto Casino

Casino Superlines is an online casino that offers instant-play gaming with video slots and casino games powered by the some of the leading software suppliers. These include NetEnt, NextGen Gaming, Lightning Box, GameArt, Amaya, Elk Studios, Thunderkick, 1x2 Gaming and many other software giants. The casino is available in 10 languages, such as English, Spanish, French and German. Casino Superlines is owned by Equinox Dynamic N.V. and is licensed and regulated by the Government of Curacao.

Restricted Countries

Due to some legal restrictions, residents of the Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, the United States of America, the United Kingdom, Yemen and Zimbabwe are prohibited from using this website.

Mobile Gaming

Casino Superlines website is fully responsive, which means it can be viewed on any compatible iOS or Android device. Mobile casino allows all Casino Superlines members to play plentiful mobile slots and table games on the go.

Security and Fairness

Casino Superlines uses a 128-bit Secure Socket Layer (SSL) technology. Such a high level of security is vital to keep the clients’ transactions details completely safe and secure. Their encryption technology truly removes the element of risk associated with online banking.

Furthermore, Casino Superlines games are fair, random and tested. Their software is audited by Gaming Laboratories International (GLI), which meets and exceeds international standards. This way, members of the casino are treated with full fairness in all situations with winnings paid out promptly. All hands are dealt by a certified random number generator (RNG), which is also independently audited.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Postepay, Visa, Entropay, iDEAL, Sofort, POLi, Giropay, EPS, MisterCash, Euteller, Neosurf, Multibanco, Trustly, SporoPay, Skrill, AstroPay Card, Bitcoin, TrustPay, Siru Mobile, UseMyServices, WebMoney, Yandex Money, Suomen Verkkomaksut, SafetyPay, TicketSurf, Easy EFT, CASHlib, PurplePay

Deposit Fees

Withdrawal Methods

Neteller, Wire Transfer, QIWI, Skrill, Bitcoin, Visa, MasterCard

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per month

Currencies

Euros, US dollars, Argentine pesos, Panamanian balboas, Bolivian bolivianos, Canadian dollars, Chilean pesos, Colombian pesos, Honduran lempiras, Croatian kunas, Indian rupees, Indonesian rupiahs, Japanese yen, Kazakhstani tenges, Sri Lankan rupees, Mexican pesos, Malaysian ringgits, Nigerian nairas, Norwegian kroner, New Zealand dollars, Peruvian nuevos soles, Philippine pesos, Polish zlotys, Paraguayan guaranis, Thai baht, Uruguayan pesos, Venezuelan bolívars, Vietnamese dong, South African Rand

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 24-72 hours
Bank Transfers 5 days
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Evolution Gaming, Betsoft, Play'n GO, NextGen Gaming, 1x2Games, Amaya (Chartwell), Playson, Thunderkick, Wazdan, Elk Studios, GameArt, Booming Games, Extreme Live Gaming, Mr. Slotty, LuckyStreak, Noble Gaming, Felix Gaming, Booongo Gaming, Iron Dog Studios, Fugaso, Spinomenal, Leap, Gamzix

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players at Casino Superlines can enjoy numerous online slots powered by multiple vendors. Among these are NetEnt, Lightning Box, GameArt, NextGen Gaming, as well as Elk Studios, Thunderkick and 1x2Gaming. The most popular titles include Gonzo's Quest Slot, Viking Fire slot, Wild Toro slot, and Guns N' Roses Slot.

Table games assortment at Casino Superlines is also diverse enough. Those who prefer Roulette, can try different variants like Zero Spin Roulette, Premium Roulette and Micro Roulette. Blackjack fans, on the other hand, can play the games like Blackjack Surrender and Blackjack Switch.

Video poker games selection includes Caribbean Poker, Casino Hold’em Poker, Poker Three, Magic Poker and Poker Dice.

Live Games

Casino Superlines is a home to Live Casino Games as well. In particular, Roulette enthusiasts can master the wheel with Sizzling Hot Roulette, GIB Roulette and European Roulette. Furthermore, Baccarat and Blackjack fans can also find something to suit their taste when playing against live dealers.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

FAQ Section

Support

Respect, trust, transparency and valuable customer service are the four most important aspects of Casino Superlines’ relationship with their members. In case of having any issues, players may contact the kind customer support via Live chat or telephone. What’s more, there’s a helpful FAQ section, where players may find answers to previously asked questions.

Suggest an edit

Complaints

Read the complaints other players have left for Casino Superlines. Learn more about complaints.

Show all complaints

Submit complaint

Does not pay my winnings

I ordered a withdrawal of $ 650. On December 6th, my withdrawal was confirmed. According to the rules and regulations of the casino, the casino pays the winnings within 3 working days. Today is December 22nd and I am expecting my withdrawal for more than 15 days.
I have used skrill for deposits and withdrawals. According to the casino rules, withdrawals to Skrill are made from 0 to 48 hours. After a week of waiting, I wrote to the chat and received an answer that my winnings could not be paid for skrill. A few hours later, another employee in the casino chat said that my withdrawal was on its way to my Skrill account. This has been going on for 2 weeks. They make different promises in the chat, but nothing changes. I have taken many screenshots and can provide evidence.

Resolved

$650

Blocked my account and refused to pay

Deposit was made July 4th. It was €50 and I won €200 with it. €150 got withdrawn and remaining €50 got gambled. Next morning there was email from the superlines casino stating that withdrawal was declined because of KYC reasons. I went to casino to seek answers how to prove my identity. There was balance €150 and suddenly balance dropped to €100. At the same time I opened the withdrawal-page which indicated that someone but me had made withdrawal €50. I tried to stop it because I wanted the €150 full. It would not help. Suddenly balance was €0. I opened chat immediately and asked for help since I did not play any games or made any bets during this odd situation which took only for minute top. During that conversation my account got blocked. Chat person told me to contact [email protected]. Soon after that or during that conversation there was sudden "approved withdrawal" email which never arrived.

I contacted casino superlines support two times and there was no answer (and I am still waiting). First was sent July 5th so there was plenty of time to investigate and answer. Two times chat was contacted and first time did not help at all. Today (July 28th) this ridiculous case went forward a little bit since I contacted chat again and demanded justice.

Reason for blocking was a self-exclusion from another casino of their group I guess. Maybe for gambling problem referred self-exclusion.

Problem here is that casino actually solved my gambling problem related, self asked block to another casino too late and stopped my playing until when I actually won something and wanted my money withdrawn. There is no way they would've refunded me my deposit €50 if I lost and then contacted. If their system would worked like it should, there would not be a problem at all.

But they took my €150 and kept it. I won it fair. I did not know about the block of some other casino. I would not have deposited at all if I knew!

They are willing to pay my deposit back when I send my documents to them but I don't think it is fair.

I want the casino to step up and fix their site that no-one like me could enter and get treaten like I have been treaten. Also I want all my money which were won playing fair.

Dear AskGamblers complaint team, this is the same case which got rejected two times. Third complaint of the same case is opened only because Your lovely support team at email told me to open a new one now that I have proof that there was nothing wrong going on my side of table.

Resolved

€150

Withdrawal problem

Hello,
Im waiting more than 3 weeks to money. My withdrawal was aproved on 23.2.2020. Today is 09.03.2020 and i still dont have a money on my account.
Withdrawal number:
3786259,
value: 2000,- Eur.
This is not normal, i send 3 emails but without the answer. If i wrote to online support, answer was you must wrote email to [email protected]...

Resolved

€2000

Ag-Coin denied

Terrible service. I could not register and therefore I did not get the 10 ag coin. The agent is unaware of the promotions. He asked me for the code and still could not solve the case. I didn't register because I couldn't validate the ag coins code. attached chat. Askgamblers: at least enable me again the third casino to claim the ag coin, since in superlines I will obviously not be able to.

Resolved

$10

Delayed $1,300 Withdrawal

Dear AskGamblers,

In the following message i would like to report a issue regarding Casino Superlines.
On Friday 21-06-2019 i did a deposit of a total of 700,- and went to the blackjack table and made 1300,- of it.
After that i succesfully did a withdraw on the website and after 1 day they asked me to upload the required documents.
I've succesfully uploaded them and they got after 24 hours approved by finance department. Today 23-06-2019 I asked for a update regarding the withdraw and they told me it would be processed after another few days.

I asked the customer service to close my account for 7 days (To prevent myself from losing my winning cause the long withdraw timeframe) and received the following e-mail:

Hello [name],

Congratulations on your winnings! Earlier today I tried to call you but your number does not seem to work, would you like to give us your current telephone number?

I also see that you want to close your account for a week while things are going so well!
I want to encourage you to get the most out of your momentum and to win even more.
Sincerely,

Casper,
Superlines Casino Support

I'm worried about this casino and my payout, since they do everything to keep me playing and let me lose my winnings.

Hope Askgamblers could take care.

Resolved

$1300

Unfair refusal of payment

Hello

My name is Celine < surname removed >. I had an account on SUPERLINES casino (but it's closed now so I don't have access to it anymore).

I'm writing to you to complain about Superlines casino cause I have the feeling they ripped me off and I really need your help to sort it out as despite my mails they keep saying they won't pay me but I think this is not fair at all.

To summarize my situation I won 2500 euros at Superlines around the 27th or 28 of April. I made a withdrawal and they sent me the list of required documents the 29th of April. I sent everything and received a mail from there financial service the 2nd of may saying that they validated the documents. So normally I should received my 2500 euros.

But suddenly as I had no news I sent a mail to Superlines and they answered that they won't give me the money !

Their explanation is that I ask to close my account for addiction on LA FIESTA casino (fyi it has been done the 4th of January !!) and as Superlines and la fiesta casino belong to the same group so they also close my Superlines account.

But of course 4 months later just at the moment I have a nice withdraw !

They put 206 euros on my account to "compensate" the situation. I didn't ask for it and at that time I didn't understand what it was.

1. you have to check all the details of the web site to discover that la fiesta and Superlines are under the same group. I didn't know it before they told me.

2. it's written on the rules that even if one of your account is closed for addiction YOU have to ask by yourself to close the other account : but they did it without me knowing and I didn't ask to close my Superlines account !

3. NORDICASINO is also part of the same group but I'm still able to play on it : well I guess it's normal as I'm losing !

Someone from Nordicasino (not even Superlines) answer me back by phone (they never answer by mail so I don't have any written evidence except the first mails I put enclosed. They are in French but basically one is saying that they received all the needed documents and they have been validated and the other one is saying that la fiesta and Superlines are belonging to the same group) and told me that Nordicasino was of the same group but Superlines and la fiesta yes. He said that they won't pay me because I asked to close my account on la Fiesta casino in January. So basically when I was putting money on there website it was not a problem for them to accept it but when it came the time for them to give me some money they closed my account on Superlines !!! He said the game commission took that decision and they can't change it !!! He was talking and talking and said that I will lose my time if I keep asking cause they won't change their final decision. I think he was just trying to make me stop my complain. But I don't want to so that's why I'm calling for your help as I'm sure you are able to deal with this situation more than me.

So meanwhile I've been checking and LA FIESTA, SUPERLINES and NORDICASINO are all owned by EQUINOX DYNAMIC N.V group.

So all this doesn't make sense.

I hope you can help me. We are talking about a lot of money for me and I think Superlines is stealing it from me. I'm counting on you.

Thank you very much in advance !

Celine

Resolved

€2500

Non payment of all winnings

Hi,

I won €4000 on superlines casino on the 16/11. I withdrew this amount and today 26/11 I see they cancelled the withdrawal and have processed €1000 and put the remaining €3000 back into my balance??

I purposely DO NOT take bonuses when betting on their site as I know their terms are ridiculous for monies won with bonus money.

I withdrew €5000 in June before so all my ID are uploaded and approved

I’ve contacted their support and someone called Jason told me to play the other 3000. I asked why my full €4000 wasn’t processed and he can’t give me an answer

Baring in mind €1000 from the €4000 was apprtently processed but this amount hasn’t beeen recieved into my bank yet

This can’t be legal surely??

Resolved

€4000

Money still not payed out

Hi, I requested a withdraw on 01.09.18 and verification is finished. Up to now I haven't got any money, I can still cancel it. The support told me the last 3 days the withdraw is approved but money not sent. I have to wait they told me each time... And the end with the chat whenever they want to... In parallel I got 2 phone calls by a vip manager of them who wants to bring me to cancel the withdraw because there are sooo many possibilities to win more.... Very serious casino, right?... I want my money. I only won 50 Euro. I made deposits over 400 Euro and won 452 Euro.... Never have seen a casino like this before

Resolved

€452

Withdrawal problem 1200€

I've made a withdrawal on 30.08 My withdrawal was accepted at 03.09 Till know I could not get any information from financial department. Yesterday on live chat I've get information that money has been sent (skrill) I know that skrill is going on real time so I ask about transaction number to make complain on skrill but they say that the could not give me such information. On live chat I've get different information every time I am asking. According to casino policy the withdrawal should take to 5 business days. I'm very upset with contact with financial department and no clear information Withdrawal no 949682

Resolved

€1200

Still not have my money €1250 after waiting a week

Had made a withdraw €1250 on sunday, on monday got a mail to provide my details like ID and Bank statement, this one was approved the same day so i thought its gonna be a fast withdraw and not the things i read.. But in about a week still nothing like an approvement of my withdraw, everytime you ask the livechat there is something different.. no working days on friday? Still not approved my details (but received an mail), another bonus they wanna give to you... Badddd

Resolved

€1250

Complaint Statistics

Resolved 14

Avg. Amount $ 1,643

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

3.1/10 ● 30 reviews

Top reviews from our players

kot2018

6 years ago

1/10

Bonus for the coin did not give. and most likely they did not know how they answered about the askgambler coin. gave them a link to askgamblers. May be surprised.

senator912

6 years ago

1/10

multiple choice of games and lots of deposit options

I made a deposit of 100dollars and was told if I used bonus code interac I would receive a bonus of 500% on my deposit.Just so happens that I received 25% instead of the 500% I have tried to reach them on live chat but they wont respond.I would suggest that you don't make a deposit unless you can reach them on live chat .As far as the casino games are concerned I don't know as I am in the process of making a withdrawal

Tony1212

7 years ago

1/10

This casino sends bonus messages without deposit when you sign up telling you the offer is over.

Martijn1974

7 years ago

8/10

Superlines Casino has treated me well. I won euro 997,00 on my first deposit. I asked to forfeit the bonus because using the bonus really minimizes your winning chance. I was asked to forward several documents and within 5 days my win was on my account. The personnel has been very kind. Some slots got stuck sometimes but it was quickly resolved.

Sometimes a slot gets stuck but it is resolved quickly.

dodokickassslots

7 years ago

7/10

Good welcome bonus
Alot provider to play
Support is quickly.
No problem when I withdraw money (over 3 days for 1st withdrawal)
I think i should be a good review of them after playing here

I was stuck in the slots many times, then ask for the support and I lost money at that time.
Bonuses money cannot withdrawnl (They wrote in T & C).

illnerd

7 years ago

1/10

- This casino has a big bandwidth of different slots
- Good looking casino layout from the first view

-This casino makes offers that it does not comply
-Promised offers are not respected and intentionally misunderstood
-The customer service is rude and rips his customers no kind agreement

My experience is that you have stay away from this casino.

Tommy1996

7 years ago

2/10

Amount of games that can me played,
Service 24/7 livechat

Had made a withdraw €1250 on sunday, on monday got a mail to provide my details like ID and Bank statement, this one was approved the same day so i thought its gonna be a fast withdraw and not the things i read..

But in about a week still nothing like an approvement of my withdraw, everytime you ask the livechat there is something different.. no working days on friday? Still not approved my details (but received an mail), another bonus they wanna give to you...

Badddd

Paisley112

7 years ago

2/10

The site works well and everything is easy to find.

The chat pops up as soon as you log in and they just keep on begging you to deposit. The deposit bonus sounds great but with the ridiculous requirements you are bound to lose it all. It's a no from me.

flakki

7 years ago

2/10

Lots of games. Site UI is decent and visually appealing.

Bonuses are completely useless. They are limited to only bad games and absurd requirements. Withdrawal took 9 days to process. Account tools are lacking. No responsible gaming tools.

YF157

8 years ago

3/10

400% Welcome bonus, slots work fine, support is online and friendly.
They keep sending me emails with 5€ bonus offers which I play now and then, but I play 'till everything is gone because it's useless...

You can only play some of the providers they have with bonus money, but not the big ones like NetEnt.
So one time with a 5€ freebee I managed to build up 1300€ which for me is incredible, but of course then all the happy cheering was a bit to early because ( and it is understandable but disappointing nevertheless) I could only withdraw a maximum of 50€ because of their terms, again I understand you don't want to pay out 1300€ on a 5€ freebie, but it feels kinda weird playing extremely high stakes just to get rid of 1250€, and of course I wasted everything in the end.
You cannot exclude yourself on the site or through email, as with a lot of casino's you have to email them asking for self exclusion.