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Casino Superlines

Unsere Bewertung CasinoRank
1/10
CasinoRank
Spielerbewertung 31 Bewertungen
Beschwerdebeantwortung 17 Beschwerden
2 Tage durchschn. 17 Beschwerden
Was uns gefällt
  • Breites Spektrum an Online Spielautomaten verfügbar
  • Mobile Spielothek verfügbar
  • 24/7-Live-Chat-Support
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  • Nicht verfügbar für Spieler aus Großbritannien und einigen anderen Ländern
  • zu wenige Tools hinsichtlich verantwortungsbewusstem Spielen
Offenlegung von Partnern

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Casino Superlines Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.super-lines.com/de
Gründungsjahr
2017
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Englisch, Finnisch, Deutsch, Italienisch, Norwegisch, Spanisch, Schwedisch, Französisch, Russisch
Typ
Instant Play, Mobile

Allgemeine Informationen über Superlines Casino

Das 2017 gegründete Superlines Casino ist ein seriöses Online Casino mit Lizenz aus Curacao. Leider erhält der Anbieter zunehmend schlechtere Superlines Spielerbewertungen, die unseren CasinoRank deutlich nach unten ziehen. Vor allem die Superlines Bonus Angebote mit ihren hohen Umsatzbedingungen, sowie der Kundendienst bekommen ihr Fett weg. Daher haben wir den Anbieter erneut einem Casino Test unterzogen, um Ihnen eine unabhängige Casino Review zu liefern.

Bevor wir tiefer graben, bleibt zu sagen, dass es durchaus auch positive Superlines Bewertungen gibt, die sich zumeist auf den aufgeräumten Look der Webseite, sowie das große Spieleportfolio beziehen. Ob wir den kritischen Superlines Casino Bewertungen der Spieler zustimmen, oder ob Sie der Online Spielothek eine Chance geben sollten, erfahren Sie im Folgenden.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Casino Superlines hinterlassen haben.

Alle Beschwerden anzeigen
Blocked my account and refused to pay
Deposit was made July 4th. It was €50 and I won €200 with it. €150 got withdrawn and remaining €50 got gambled. Next morning there was email from the superlines casino stating that withdrawal was declined because of KYC reasons. I went to casino to seek answers how to prove my identity. There was balance €150 and suddenly balance dropped to €100. At the same time I opened the withdrawal-page which indicated that someone but me had made withdrawal €50. I tried to stop it because I wanted the €150 full. It would not help. Suddenly balance was €0. I opened chat immediately and asked for help since I did not play any games or made any bets during this odd situation which took only for minute top. During that conversation my account got blocked. Chat person told me to contact [email protected]. Soon after that or during that conversation there was sudden "approved withdrawal" email which never arrived.

I contacted casino superlines support two times and there was no answer (and I am still waiting). First was sent July 5th so there was plenty of time to investigate and answer. Two times chat was contacted and first time did not help at all. Today (July 28th) this ridiculous case went forward a little bit since I contacted chat again and demanded justice.

Reason for blocking was a self-exclusion from another casino of their group I guess. Maybe for gambling problem referred self-exclusion.

Problem here is that casino actually solved my gambling problem related, self asked block to another casino too late and stopped my playing until when I actually won something and wanted my money withdrawn. There is no way they would've refunded me my deposit €50 if I lost and then contacted. If their system would worked like it should, there would not be a problem at all.

But they took my €150 and kept it. I won it fair. I did not know about the block of some other casino. I would not have deposited at all if I knew!

They are willing to pay my deposit back when I send my documents to them but I don't think it is fair.

I want the casino to step up and fix their site that no-one like me could enter and get treaten like I have been treaten. Also I want all my money which were won playing fair.

Dear AskGamblers complaint team, this is the same case which got rejected two times. Third complaint of the same case is opened only because Your lovely support team at email told me to open a new one now that I have proof that there was nothing wrong going on my side of table.
staus Gelöst
€150
Unfair refusal of payment

Hello

My name is Celine < surname removed >. I had an account on SUPERLINES casino (but it's closed now so I don't have access to it anymore).

I'm writing to you to complain about Superlines casino cause I have the feeling they ripped me off and I really need your help to sort it out as despite my mails they keep saying they won't pay me but I think this is not fair at all.

To summarize my situation I won 2500 euros at Superlines around the 27th or 28 of April. I made a withdrawal and they sent me the list of required documents the 29th of April. I sent everything and received a mail from there financial service the 2nd of may saying that they validated the documents. So normally I should received my 2500 euros.

But suddenly as I had no news I sent a mail to Superlines and they answered that they won't give me the money !

Their explanation is that I ask to close my account for addiction on LA FIESTA casino (fyi it has been done the 4th of January !!) and as Superlines and la fiesta casino belong to the same group so they also close my Superlines account.

But of course 4 months later just at the moment I have a nice withdraw !

They put 206 euros on my account to "compensate" the situation. I didn't ask for it and at that time I didn't understand what it was.

1. you have to check all the details of the web site to discover that la fiesta and Superlines are under the same group. I didn't know it before they told me.

2. it's written on the rules that even if one of your account is closed for addiction YOU have to ask by yourself to close the other account : but they did it without me knowing and I didn't ask to close my Superlines account !

3. NORDICASINO is also part of the same group but I'm still able to play on it : well I guess it's normal as I'm losing !

Someone from Nordicasino (not even Superlines) answer me back by phone (they never answer by mail so I don't have any written evidence except the first mails I put enclosed. They are in French but basically one is saying that they received all the needed documents and they have been validated and the other one is saying that la fiesta and Superlines are belonging to the same group) and told me that Nordicasino was of the same group but Superlines and la fiesta yes. He said that they won't pay me because I asked to close my account on la Fiesta casino in January. So basically when I was putting money on there website it was not a problem for them to accept it but when it came the time for them to give me some money they closed my account on Superlines !!! He said the game commission took that decision and they can't change it !!! He was talking and talking and said that I will lose my time if I keep asking cause they won't change their final decision. I think he was just trying to make me stop my complain. But I don't want to so that's why I'm calling for your help as I'm sure you are able to deal with this situation more than me.

So meanwhile I've been checking and LA FIESTA, SUPERLINES and NORDICASINO are all owned by EQUINOX DYNAMIC N.V group.

So all this doesn't make sense.

I hope you can help me. We are talking about a lot of money for me and I think Superlines is stealing it from me. I'm counting on you.

Thank you very much in advance !

Celine

staus Gelöst
€2500

Beschwerde-Statistik

Gelöst 14
Durchschn. Betrag $ 1,810
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
3/10 31 Bewertungen

Top-Bewertungen unserer Spieler

Do not use your money on this site, i did get 5e free to play i wagered 500e with it, and when i tried to withdrawal 30euro it says 25e is max and i asked their support can i withdrawal this 25€ because it says 25 was max they said 100 was min to withdrawal

SO DO NOT USE THIS SITE TO GAMBLE

Hello Sir\Madam, We are sorry that your experience in Superlines Casino didn’t quite match your expectations. We understand your frustration due to the fact you were unable to withdraw your winnings of 25 Euros, but as mentioned previously, the minimum withdrawal amount in the casino is 100 Euros. All of the information regarding the withdrawal process is mentioned on the site, and you can always reach us if you have any questions or need further assistance on our 21/7 Livechat or by email at [email protected].

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Very shady terms and conditions. After depositing they automatically added a bonus. I have read the bonus T&C and wanted nothing to do with the bonus, asked if they can remove it before I used the bonus money, they wouldn't. After playing the wager I won a small amount. Because the terms and conditions say you can only cash out 10 x your deposit I decided to withdraw. After reading more reviews I knew my money would never arrive, and it never will, I breached one of their own made-up rules. Avoid this casino at all cost.

ICH HABE AM Freitag 100 Euro eingezahlt.jetzt haben wir Donnerstag und ich habe immer noch kein Guthaben auf meinem Konto.im Chat wird mir andauernd gesagt das mein Geld bald drauf ist. Und jetzt schon fast ne Woche ist nichts passiert. Ich rate niemanden auch nur einen Cent hier einzuzahlen. Das ist Betrug

Superlines has no big surprises, nothing especially new but it does most things well. No problems but no big wins either. AG coin casinos are mostly good casinos. Interface is smooth and lots of payment options for SA.

They have a few good slots like tombstone, A lot of deposit bonuses. ( bonus will be deducted after wagering and you are not able to cash bonus money out ). Free spins and accepts bitcoin. Received winnings via skrill

- You can deposit bitcoin but you are not able to cash out with bitcoin. Had to make another deposit with another payment method to cash out. Because the deposit I made after wagering was smaller I got cut big on winnings.

- Received multiple withdrawal requests with different amounts for one cash out. Called me on sunday morning for verification, called me again a few days later for the same request. Received email concerning my complaint of the withdrawal on the next Sunday.

- Offered payment providers like much better or bank transfer get redirected and don't work.

- Cap on winnings and hard bonus-wager requirements

Easy play at Superlines and just about every provider but not all available in every country but thats ok they have so many options. Bonus is limited but I would just ignore it anyway at 45X. Casinos should simplify bonuses IMO as they don't get as many punters as they think.

No Ag coins, support encourages you to deposit money with a 400% bonus. Am I stupid? Wagering is 45x. Let them play dusty bonuses themselves. this casino fell asleep. Someone puts money in there. Withdrawal have all eternity. Hundreds of better casinos and they still have the conditions of the Middle Ages. I recommend skipping this C. and bypassing it more easily.

The overall design of the site looks nice and it's easy to navigate and find anything you need, the good thing about this casino is that they have the daily wheel, that you can spin and get bonuses upon your depositing for an example zero wager spins, or the first deposit bonus which is 400% and it seems really good with even 45x wagering its a good deal, but I wasn't even close to completing it.

Slots on the site are alright but I would prefer to play live casino table games because of how much good providers they are missing for slots Play'n GO, Novomatic and they have one of my favorite games, but still, if you are a fan of Microgaming, fugaso there is a lot of games to be played, some of them were treating me nicely at the start "Plagues of Egypt" but later on when I switched to other game it didn't end well.

Live support on the site is available 24/7 but they take sometimes 5 minutes to answer a simple question and when they finally do first thing they do is offer me bonuses which are not attractive, stop mocking me to make more deposits when I am asking you where to verify my account so I will be safe when making a deposit.

Verification on the site is done old way where you have to send your documents to their email and I waited for about 2 days and thought they forgot about me, but eventually, they reviewed my documents and approved them so everything finished off well, I suggest you waiting for your documents to get approved before depositing so you don't have extra delays when making a withdrawal.

I wasn't allowed to claim AG coin which never happened to me on any site, the support said that I have to make a deposit otherwise they couldn't activate my "code" which was really fishy
Being limited to play the only a couple of providers while playing with bonus money is a bad move they already lack the most popular providers and you get to play only fugaso, betsoft with your bonus money.
Opening "My account" will open a whole new window in your browser which is absurd and even after opening the first page they transfer you to is a "Deposit" so I didn't like that one.

For a coin they don’t give a bonus and they don’t know anything. Askgamblers probably they are not familiar. Strange weird behavior from them.

The worst bonus conditions I have ever experienced in my life. You are only allowed to play with slots from fugaso and a few other very bad providers. This casino will not see me again for sure and I can only advise other players not to deposit there!

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