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Page 3 – Player Reviews for Casino Rocket

Casino Rocket
Welcome Bonus

100% up to $333 + 50 Free Spins, 1st Deposit Bonus

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 136 reviews
8.4/10
136 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints

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Player Rating
8.4/10 ● 136 reviews

Top Reviews From Our Players

Fantastic customer service team Great games and quick withdrawal and when I have a problem the live chat is always accessible and very prompt and helpful

Nothing I like everything with this casino, I have no complaints cause they have never let me down, and their live chat representatives are very informed and friendly

Hello SHAMUS2227, We're happy to receive such great feedback from you! By the way, we're constantly adding new exciting games to Casino Rocket, feel free to take a look here https://www.casinorocket.com/en/games :) We wish you great gameplay! Sincerely, Casino Rocket

user avatar

Great casino, the games are good and they are continually renewing them you get nice bonuses and the process to deposit is easy and good customer service.

There's not much to not like. I find it a great casino to play. Sometimes which is rarely it takes a little time in the live chat to connect but they reply with email very quickly so that kind of makes up for it.

Hello MURTZ78, Thank you for taking the time to share your experience with us! We are very sorry for having an overloaded support service from time to time. We are working on lowering the queue waiting time! Wishing you great gameplay! Sincerely, Casino Rocket

user avatar

This casino is my favourite to play, there is a wide variety of games to play, regular bonuses and free spins. I have withdrawn from the casino multiple times.

There is a long wait time to speak to support but that is the only thing I can critique. The casino cannot be improved in any way I can think of. I enjoy it.

Hello FLICK201982, We're very glad to receive your feedback about our Casino Rocket! We are sorry for having an overloaded support service from time to time, we are working to lower the queue waiting time! Thank you for being with us :) Sincerely, Casino Rocket

user avatar

Attention fraud⚠️ do not deposit. when you deposit, the first deposit goes well, but with the 2nd there are problems, you are only put off!!
My deposit, which has long since been deducted from my bank account, has been "in process" for 2 months!!! 2 months and I will continue to be put off.

I would give -50 stars if I could.

Dear TRINCHEN, Thank you for your feedback and we kindly ask for a sincere apology due to the inconvenience you have faced! We would like to ask if you have tried to reach our support team, they should have informed you about Pending/Missing/Other deposit issue solvation steps. The main about them, if funds were taken from your bank account, is to upload Proof of deposit to your account documents section for the exact transaction there are issues with in accordance to several requirements, they are: A screenshot or photo from an online bank, bank statement, showing the deposit; should display the company name (account number), your name, account, date, and must display the amount paid. After that, the relevant department will be able to check this deposit from their side, request payment provider investigation and we all will do our best to solve the issue. Our support team is available 24/7 We hope to meet you forward soon, wish you have a nice and lovely day.

user avatar

- Fast withdrawal once processed and received in bank in under 24hrs!!!
- Do you guys have it completely wrong? I live in Australia and have an Australian bank account and I still can play and withdraw with ease so I don't know what you mean by restricted
- 24 hr live chat for whatever reason or questions you might have for them they're all nice
- Tons of freespins and bonuses

The bonus bets are very competitive and they provide a quick service and reliable service. The VIP account manager always goes out of their way to assist wherever they can.

More frequent and bigger payouts, but that would be the opinion of every punter who uses any platform to gamble. Always hoping for a bigger win!

Hello MZAMMIT89, Thank you so much for your feedback! We're glad to have you as a part of our Casino Rocket family :) Wishing you great gameplay! Sincerely, Casino Rocket

user avatar

Iv been a depositor for a good few yrs and very happy with the site so far games fast customers service quick deposit heaps free bonuses when u ask for them.

There not much to dislike I must say besides not having enough money to play it much more lol I haven't really got any dislikes.

Hello DOODOO101, Thank you for sharing your feedback with us! We're glad you enjoy your experience at Casino Rocket! Wishing you great gameplay, Sincerely, Casino Rocket

user avatar

Website is so PERFECT.
Promotions. Games. Perfect French language.
So well designed interface, the most beautiful, seems to be trustable and many deposit options.

Non-existent support.
Ghost assistance. I deposit 6 times on this casino (30$) and I lost, we know it is lottery so it is ok. But two times I tried to contact the live support (in 3 different days) and they are ALWAYS closed.
I sent a mail three days ago and no reply.
I want to stay in this casino because it is so well designed but it is not acceptable to deposit money on a website who NEVER reply to you. I can’t imagine how much time it will take to verify documents and give your withdrawal. I will stop to play to this website until they have a support. A REAL casino needs a fast support.

Hello KADOXY, We're thankful for your feedback about our casino! Please take our apologies for the inconvenience with the customer support reply time. We would like to investigate this case and improve our service - to make your gambling experience more comfortable and enjoyable. Would you please kindly provide us with the email address that was used for your account? Looking forward to your reply and thank you in advance!

user avatar

I been playing here for only one deposit, and managed to get a big win, when I withdrew the money, I've waited for three days to get them to my Sofort. Never had this problem with this payment method on other casinos, so it was a casinos issue. Nevertheless, eveerything else pretty smooth. Big fan of the design and great games and support. Might give it another try, but there are better casinos out there for sure.

This Australian Casino seem to be one of the newer ones. Overall, the first impression is really well, nice layout, good overview and also at a second look there is a nice gambling experience. The casino has a variety of slots and of course a live casino. Basically everything you need to have a good time at CasinoRocket. Also, there are several deposit and withdrawal options. The account verification is fast and reliable and after the account being fully verified, withdrawals are accepted within hours. For super fast withdrawals, I would recommend EWallets or Crypto. Bank Transfer e.g. could take a few days. I would like to highlight the extraordinary customer service. They really do a super job and are always helpful. Overall, this is really a nice casino and a "must go" place for all gamblers. I gamble for many years, in countless casinos, and I can recommend CasinoRocket! :)

I am missing "Play N Go" slots but this might be because of country restrictions since this provider is not available everywhere. Weekly withdrawal limit of 5000€ might get people in trouble who win more and are not patient enough to wait another week once the limit is reached - but this is also a personal opinion.

I joined this Casino. I wanted to try playing a new group casino out of my usual group casino.
The site is nice looks legit and all
Customers service reply fast and friendly. Nice amount of games and providers.

That was all until I tried to cashout.
They asking me to upload a transaction that it does not show on my account either on their history website nor my idebit bank or my bank.
Even though I made a deposit with the same method of payment a day earlier that I have it on record but no they keep asking to upload on that specific date that I do not have it on record.
Not sure what happened, probably a glitch but why it doesn't show up on none of my records.
So be ware of that and try to keep record of your transaction every time you deposit.

I joined this site during the summer and returned last week, they have a good selection of slots, everything that I like to play, after the verification process my winnings were in my account (bank transfer) within the hour. All in all a good site.

Difficult site to navigate, adding games to your favourites isn't available, to access your account details you have to go to my settings, they couldn't lodge my winnings to my credit card so I had to do a bank transfer, it was no big deal but just another additional step you have to take to get the account up to date. no major problems, I will return to this casino.

Based on my personal experience I highly recommend this casino to any new player or existing player.

A fantastic selection of games and outstanding customer service.
I have cashed out $6500 NZD on this casino and all the funds have been paid to my selected method. With such high payouts come a casino manager. Mr Steve Carroll has made everything so much easier for me. His professionalism and his ability to communicate and re-assure myself has made the process so much easier.

To the Casino Rocket team and Mr Steve Carroll thank you so much for making Casino Rocket the casino to play.
This casino without doubt is right up there with the best in the business. Peace, love and happiness. Janus.

Provider (play n go) restricted for my country (Ireland) but it doesn’t state that in t&c’s.
Live chat/email support is non existent, waited 40 minutes in queue and still didn’t get in contact. Also sent email with no response.

There is no option to set gambling limits, you need to contact support but as I already stated contacting support doesn’t seem possible. I recommend you play elsewhere!!

Worst support team out of any casino I have used.
Worst Cashier system.
Worst User control settings.
Worst verification process.
Will never use this terrible casino again, have requested my account be locked and removed.

Don't use this casino if you want to actually withdraw your winnings....

Amazing games and so many choices but had a few problems with staff on 24hrs and never getting what I choose with bonus. If these things were fixed would be great!

Staff are not 24hrs as I've been trying for hours to reach them and still no reply, when I put on the side and change the gets it gets out of game completely and I never get the bonus I choose it never does it and rips me every time I'm never depositing again.

I like the easy deposit system that's in place as it makes for easy access to gaming and better gaming experiences for people with a disability or to use.

Funn too play exciting relaxing enjoy full play it all day all night 24/7 it’s very addictive Great casino, great games, and always a fun experience!
I like the layout of the site and the ease of use. Modern design keeping it up to date and colourful!
Also appreciate the free spins sent via email as a thanks to your clientele. 😁 keep up the good work!

Like the variety of different games, the awesome help from customer service, good reviews, fun bonuses, fast deposit and withdrawal, fair promotion and it's awesome.

Minor coding hiccups but nothing that would be a big detriment to the score.
The registration has a hiccup regarding country code in the phone number form.
Occasionally a game will spin for a little longer than desired.

Very easy to navigate plenty of games to choose from. Many bonus offers and different promotions will be happy to play on this site for many days to come

Haven't found anything yet if I find anything I don't like I will be sure to post it or talk to support to discuss different options and questions I might have

Great casino, great games, and always a fun experience!
I like the layout of the site and the ease of use. Modern design keeping it up to date and colourful!
Also appreciate the free spins sent via email as a thanks to your clientele. 😁 keep up the good work!

Minimum deposit about could be lower. Some competitors have $10 minimum with bonus still available!
I don't really have much at all negative to say about the casino, it's great! Very happy customer.

Like the variety of different games, the awesome help from customer service, good reviews, fun bonuses, fast deposit and withdrawal, fair promotion and it's awesome.

Minor coding hiccups but nothing that would be a big detriment to the score.
The registration has a hiccup regarding country code in the phone number form.
Occasionally a game will spin for a little longer than desired.

I really enjoy the fact you can deposit into your account with ease. And you can change games anything and I like the vast variety. This is my first time playing.

This is my first casino and I'm having great difficulties claiming, my welcome bonuses. I have sent 2 emails in regards to this issue and still had no luck. Are all the casinos like this

Easy to use interface, free spins on sign up for Australian players, large game/provider selection. Rocket Casino is a great choice for any player who wants to enjoy quality pokies

So far I like everything about rocket casino...
Fun....
Vibrant....
Colourful. Definitely will recommend to family n friends to play at this casino site.

Love this casino. It's so easy to use has great games and winnings are paid fast into your nominated bank account. Have only had nothing but a good all round experience here.

The only thing I can say I dislike is that I haven't had a win since my first time an I would like more of them but hey that's gambling I guess, but another big one would be much appreciated lol.

Variety of games easy to operate and safely secure and fun. I recommend this to anyone who likes to gamble and enjoys losing track of time. Plus you get free spins.

Nothing to complain about I enjoy this site and I play a lot spend a lot and win a lot lol. So really I dunno why there are any dislikes I enjoy it so much.

I like the variety of different games, the awesome help from customer service, good reviews, fun bonuses, fast deposit and withdrawal,l fair promotion n it's awesome.

Easy to use interface, free spins on sign up for Australian players, large game/provider selection. Rocket Casino is a great choice for any player who wants to enjoy quality pokies.

Minor coding hiccups but nothing that would be a big detriment to the score. The registration has a hiccup regarding country code in the phone number form. Occasionally a game will spin for a little longer than desired.

I like rocket because of their personal touch with the VIP managers. I think it's a great touch. I also always offering new games. I also love the withdrawal process it's fast and easy once u supply the relevant documents. Keep up the great work rocket

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