- Fast withdrawal times
- Good selection of payment methods
- Live chat is open 24/7
- Support is only available in English
- Customer Support
- Responsible Gambling
Bank Transfers: 3-5 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 24 hours
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
General Information about Casino Rocket
Casino Rocket is an online and crypto casino that AskGamblers members and we highly rate.
At first glance, the online casino was Shortlisted for an AskGamblers Award in 2021 and has walked away with a Best New Casino Award in 2020.
There are over 100 real player reviews on our website for Casino Rocket, and the great news is that the casino is scoring highly among our members. Now our casino review will go into more detail, so you know the ins and outs of it before you play.
Payment Information and Options at Casino Rocket
Whether you want to deposit and withdraw using fiat or cryptocurrencies, Casino Rocket has you covered. There are more than 10 different options available, and you’ll be pleased to know that no fees are involved.
The minimum deposit required is usually €10. However, it depends on the payment method, and it is considerably more for bank transfers. The minimum withdrawal amount is €20, and limits per transaction depend on the payment processor.
The maximum weekly withdrawal amount is €5,000 or €15,000 per month. Exceptions also apply if you are a VIP or at the casino's sole discretion. If you win over €15,000, the Casino reserves the right to divide the payout into monthly instalments of a maximum of €15,000 until the total amount is paid out. However, progressive jackpots are paid out in full.
The casino requires identification from every player that registers. You must submit your verification documents to the casino, usually upon your first withdrawal. The casino aims to process all withdrawals as quickly as possible, usually within 24 hours.
Customer Support at Casino Rocket
Your questions and concerns will never go unanswered, as the Casino Rocket support team is on hand to assist 24/7. One of the easiest ways to chat with someone is through their live chat facility.
You can select which department you need assistance with, e.g. verifications, withdrawals and bonuses. Once you enter your name and email address, you will be transferred to a live chat assistant.
The live chat agent was professional and knowledgeable. Unfortunately, support agents are only trained in English. However, you can use Google translate. You can also send a copy of the chat transcript to your email address. A tool we suggest you always use. You can speak with the casino if you need to submit a complaint. If you need to escalate the complaint, photographic evidence of your chats with the casino will be required.
If you need additional assistance, you can also email the casino. Documents can be uploaded using the live chat feature, but you should send them through your account for verification purposes.
You can also check out the casinos' FAQ section. There are more than ten questions that have been answered, we would have liked to see this page more extensively designed though with more FAQs.
Games at Casino Rocket
You can spin your way to more than 3000+ games at Casino Rocket including the latest online slots, table games, live casino games and more. There are also more than 30+ gaming providers so you have a very good selection to choose from. And of course, with lots of well-known gaming providers, you can rest assured that the games are fair.
Additionally, if you’re playing in crypto, there is a good mix of Bitcoin Games. The games lobby categorises each game type so you can switch seamlessly between your favourite slots and your favourite tables or check out the latest Bonus Buys. The only thing we would say about the lobby is the scrolling menu at the right-hand side of the screen is hard to see.
You can use the drop-down menu provider if you want to search by your favourite gaming provider. Or if you want to search for your favourite game, type it into the search engine and let the casino do its magic.
The live casino is also home to a decent selection of games from providers including Evolution Gaming. You can enjoy the latest live game shows, to the most popular Live Blackjack and Roulette variations.
Casino Rocket’s Commitment to Responsible Gambling
The casino is committed to ensuring you gamble responsibly, which is why they have taken a number of measures to keep you away from harm. You can set all the betting limits we have listed above which can all be controlled with the help of tailored controls within your account.
To add these limits, visit the Personal Limits tab in the account section of the casino lobby. You can define how long the limits last and have full control over their implementation. The casinos' support team are also trained to help you if you have any questions.
You can also contact support to take a cooling-off period and to temporarily disable your account with self-exclusion.
Security checks are also carried out to prevent underage gambling.
Recommended by experts
I play on a lot of casinos. This one seems to be great. Great slots, good layout and support is great also, had my query answered in a couple of minutes.
Verification is taking too long, require the front of my bank card which the have, this bank card is one with no info on the front, all on the back which was approved. Can't test withdrawal times due to the simple thing above so so would edit my score to 10.
They say they have livechat, but they don't. Takes a long time for them to answer, and when they do it is an automatic answer everytime. They don't answer your question. I made a deposit, claimed welcome bonus, and didn't get it. I also can't play any games, cause I'm using the wrong currency (NOK), there is no info on that before you make the deposit and choose currency. STAY AWAY from this casino, it's really unserious. Lots of casinos you can choose that don't lie and treat customers this badly.
I like so much the promotions, good games. Casino Rocket has a nice web surface. The site is always participating in interesting ASKgamblers actions.
I don't like when there aren't any free spin bonuses for months and I also don't like the amount of deposit bonuses (first, second, third), when I cannot pay any money.
The payouts take a very long time
The casino advertises a 27/7 live chat that does not exist (not only temporarily not)
Messages are ignored and not answered (even after days). This is especially serious because you can set self-exclusions, cool-off periods, and limits only via email to the support. However, if messages are consistently ignored for days and weeks, the consequence is that player protection is non-existent.
Really like the fact that the pokies are a lot different to majority of the online casinos so when I play casino rocket, it's always a lot more entertaining as I am still finding so many games that I have never played before.
I do not have anything but I'm not really like it in this casino it's really like it in discussion I'm really like it and I'm enjoying every time and I'm playing so keep go keep go so enjoying the game in this feel so good.
I really like the fact that the pokies are a lot different to majority of the online casinos so when I play casino rocket, it's always a lot more entertaining as I am still finding so many games that I have never played before.
I don't like how the bonus code system works or better yet, doesn't work. Yet to find out how simple and hassle free withdrawals for Australian players is. Fingers crossed they do Pay with minimal issues and excuses. Most of the other casinos try on customers to prevent paying out their winnings.
I really like this casino has become one of my favorites. Has a massive deal of bonuses which is excellent compared to alot of other casinos I'm with. Has a good variety of games but not the best as it's missing a few of my besties. Withdrawals are fast too. I highly recommend rocketcasino
Not alot just that they need to keep up to date with there games as they are missing alot that are like main games with other casinos also updating information would be good as it says withdrawals can be made via visa cards but when I went to withdrawal it got declined and they only gave me the option of withdrawing via bank transfer
The only good thing about this casino is its great selection of games from the providers. The layout is actually a good thing too. And last but least it's easy to make deposit.
Okay here's the deal. I've spent 3 days now 🦜 Ng to support, finance team etc. Unfortunately they cannot withdraw my money to my credit card - so I have to make a bank wire transfer. The bank wire transfer form is out of this world. They don't even know how to fill it out themselves. How do I have any chance of getting my withdrawal if they don't know how to themselves? Most of the time it feels like I'm having support from a chat bot or someone who doesn't know English at all...
Don't you ever ever ever ever use this casino. Unless of course, you want to deposit money without any chance of getting them back.
I go here periodically to play and generally everything is fine. I only play slots but here is roulette with real dealers and more.
Functionality is rich, everyone will find entertainment to their taste.
But I will give 4/5 stars because I would like to see more bonuses for regular players. :) Overall, the casino is worth paying attention to!
Good honest casino. I like their bonus program and of course the selection of games is great too. A fairly quick withdrawal tool, which is one of the main advantages of this casino.
Casino Rocket Complaints
12 of 12
avg complaint life