Casino Rocket

no withdrawal processing on weekends
They don't even look at withdrawals 24 hours after submitting
Rude staff closing costs
Lies from staff
Overall scamming

Casino Rocket

vor 9 Monaten

Good Day Chichi111111,

Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket

In general a good casino except for a few very very important things... The games are ok, the system works well. I like the big selection of games to play.

I requested a withdrawal of a total of 600€. After exactly 24 hours of pending, they just canceled my request for no reason at all. All docs were already approved, and the profile is 100% approved and verified.

And to make things worse, they do not have a live chat. I have also sent an email asking for the reasons of the cancelation and they didn't even answer me.

Casino Rocket

vor 1 Jahr

Good Day Tadejusee,

Thank you for contacting us about this.

We're sorry you weren't able to cash out your winnings.

Please keep in mind that the verification process may take some time. A common cause of delay is when a document is unclear or if a document that was initially requested or expected from you is missing.

In that case, you'll be told what you need to provide and how the document or image should look.

In addition, all payment methods utilized should be confirmed as a license holder obligation.

We want to look into your account to see what happened to your balance and figure out what's happening. I would appreciate your email address to do so.

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

Kind Regards,
Casino Rocket

They do not have a live chat?!?!
Or at least is not clearly visible. I am looking for it and can not find it. I have sent mails to the support team viam mail and they still did not answer

I play on a lot of casinos. This one seems to be great. Great slots, good layout and support is great also, had my query answered in a couple of minutes.

Verification is taking too long, require the front of my bank card which the have, this bank card is one with no info on the front, all on the back which was approved. Can't test withdrawal times due to the simple thing above so so would edit my score to 10.

Casino Rocket

vor 2 Jahren

Good Day peterpierre311,

Thank you for your feedback.

We're sorry to hear that you are having a hard time collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely,
Casino Rocket

Gutes Casino. Es macht echt Spass dort zu spielen. Die Gewinne sind recht häufig und es gibt gute Bonusse die man spielen kann. Auch die Spiele die angeboten werden sind ok.

Da gibt es nicht viel. ich bin mir gar nicht sicher ob es überhaubt etwas schlechte über das Onlinecasino zu sagen gibt. ich bin wirklich voll ung ganz zufrieden

They say they have livechat, but they don't. Takes a long time for them to answer, and when they do it is an automatic answer everytime. They don't answer your question. I made a deposit, claimed welcome bonus, and didn't get it. I also can't play any games, cause I'm using the wrong currency (NOK), there is no info on that before you make the deposit and choose currency. STAY AWAY from this casino, it's really unserious. Lots of casinos you can choose that don't lie and treat customers this badly.

Casino Rocket

vor 2 Jahren

Hello Gatman1978,

We are sorry to hear that you haven't had the best gaming experience and we appreciate you taking the time to share your concerns.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

We do have set terms and conditions for all bonuses which you can read more about here - https://www.casinorocket.com/de/bonus-terms

If you could kindly supply me with your email address, we would be more than happy to look into your account to see why you had not received the welcome bonus.

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

If there is anything else we can do to improve your experience, please let us know.

Sincerely, Casino Rocket

I like so much the promotions, good games. Casino Rocket has a nice web surface. The site is always participating in interesting ASKgamblers actions.

I don't like when there aren't any free spin bonuses for months and I also don't like the amount of deposit bonuses (first, second, third), when I cannot pay any money.

Casino Rocket

vor 2 Jahren

Hello Nipkaa,

Thank you for your feedback.

We're delighted to hear that you appreciate our casino's games and I'm sure your favorite will be found soon!

You are more than welcome to check out our awesome offers here - https://www.casinorocket.com/en/offers
You may also get in touch with our Live Chat team to see if we are able to offer you any bonuses for free!

If there is anything we can do to improve your experience, please let us know.

Sincerely, Casino Rocket

The payouts take a very long time
The casino advertises a 27/7 live chat that does not exist (not only temporarily not)
Messages are ignored and not answered (even after days). This is especially serious because you can set self-exclusions, cool-off periods, and limits only via email to the support. However, if messages are consistently ignored for days and weeks, the consequence is that player protection is non-existent.

Casino Rocket

vor 2 Jahren

Hello Dragimius,
Thank you for taking the time to tell us about your experience.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Sincerely, Casino Rocket

Really like the fact that the pokies are a lot different to majority of the online casinos so when I play casino rocket, it's always a lot more entertaining as I am still finding so many games that I have never played before.

I do not have anything but I'm not really like it in this casino it's really like it in discussion I'm really like it and I'm enjoying every time and I'm playing so keep go keep go so enjoying the game in this feel so good.

Casino Rocket

vor 2 Jahren

Hello Brotislav,

Thank you for sharing your feedback with us!

By the way, we're constantly adding new games to our Casino Rocket.
Feel free to check on our website :)

Wishing you great gameplay!

Sincerely, Casino Rocket

I really like the fact that the pokies are a lot different to majority of the online casinos so when I play casino rocket, it's always a lot more entertaining as I am still finding so many games that I have never played before.

I don't like how the bonus code system works or better yet, doesn't work. Yet to find out how simple and hassle free withdrawals for Australian players is. Fingers crossed they do Pay with minimal issues and excuses. Most of the other casinos try on customers to prevent paying out their winnings.

Casino Rocket

vor 2 Jahren

Hey There Alirezabmw1992,

Thank you for your feedback.

We're delighted to hear that you appreciate our casino's games and I'm sure your favorite will be found soon!

As for the bonuses, we do offer a wide range of bonuses which can be checked and inserted here - https://www.casinorocket.com/en/offers - I would like to mention that it is important when opting into a bonus, that the terms and conditions of said bonus are read in full. This way guarantees every bonus that you are trying to claim. If you feel that the issue of the bonus stems from your account, we do have Live Chat available 24/7 as well as you are free to email [email protected] so that we may check your account for you.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Sincerely, Casino Rocket

I really like this casino has become one of my favorites. Has a massive deal of bonuses which is excellent compared to alot of other casinos I'm with. Has a good variety of games but not the best as it's missing a few of my besties. Withdrawals are fast too. I highly recommend rocketcasino

Not alot just that they need to keep up to date with there games as they are missing alot that are like main games with other casinos also updating information would be good as it says withdrawals can be made via visa cards but when I went to withdrawal it got declined and they only gave me the option of withdrawing via bank transfer

Casino Rocket

vor 2 Jahren

Hi, Taurangalee

Thank you so much for reaching out and for being informative.
I will be forwarding this to our developers.
Our main goal is to keep our players happy by continuing to bring entertainment to our customers.

Best regards,

The only good thing about this casino is its great selection of games from the providers. The layout is actually a good thing too. And last but least it's easy to make deposit.

Okay here's the deal. I've spent 3 days now 🦜 Ng to support, finance team etc. Unfortunately they cannot withdraw my money to my credit card - so I have to make a bank wire transfer. The bank wire transfer form is out of this world. They don't even know how to fill it out themselves. How do I have any chance of getting my withdrawal if they don't know how to themselves? Most of the time it feels like I'm having support from a chat bot or someone who doesn't know English at all...

Don't you ever ever ever ever use this casino. Unless of course, you want to deposit money without any chance of getting them back.

Casino Rocket

vor 2 Jahren

Hello FSKFSK,

First of all, we would like to thank you for providing us with your feedback.
This feedback helps us improve the services we provide to our players.

We're sorry to hear that you are having some issues with cashing out your winnings.

In most cases, we offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

If you could kindly supply us with your email address, we would be more than happy to look into your account so we can check the status of your withdrawal or if there's still anything that needs to be done.
Please feel free to contact us here - [email protected]

Sincerely, Casino Rocket

I go here periodically to play and generally everything is fine. I only play slots but here is roulette with real dealers and more.
Functionality is rich, everyone will find entertainment to their taste.
But I will give 4/5 stars because I would like to see more bonuses for regular players. :) Overall, the casino is worth paying attention to!

Casino Rocket

vor 2 Jahren

Hello SECRETPLAYER,

Thank you for sharing your feedback with us!

We're regularly adding new exciting offers for our players, for example, monthly tournaments.
But also, if you'd like to receive more - take a look at our Loyalty program here https://www.casinorocket.com/en/loyalty-program ;)

Wishing you great gameplay!

Sincerely, Casino Rocket

Good honest casino. I like their bonus program and of course the selection of games is great too. A fairly quick withdrawal tool, which is one of the main advantages of this casino.

Casino Rocket

vor 2 Jahren

Hello NAWA,

We're happy to receive such great feedback from you!

By the way, we're constantly adding new games to our Casino Rocket.
Feel free to check on our website :)

Wishing you great gameplay!

Sincerely, Casino Rocket

Decent product and game selection... but that's it!

Wouldn't recommend anything else unfortunately.

By far the worst Casino I have used... And I've worked in the industry for around 15 years! Was asked to provide the same ID documentation several times. Emails and notifications I received about my verification told me one thing, support told me another.

Then I was told that the VISA debit card I used couldn't be withdrawn to and that I had to request a bank transfer. Then apparently the bank transfer details I put in were wrong, but I couldn't change or update them until another team looked at it. This is at 8pm on a Friday night and it wont get looked at until at least 8am on Monday..... Absolutely amateur set up, stay well clear!

Casino Rocket

vor 3 Jahren

Hello ATHATCHER82,

Thank you for your feedback.
We're sorry to hear you didn't have the best experience.

I understand your frustration, and I would feel the same way if I were in your situation.

Payment methods are generally available depending on your country of residence. To see the whole list, please see Withdrawal Policy on this link: https://www.casinorocket.com/en/terms-and-conditions.

We try our best to provide fast, dependable withdrawals with little to no wait on most payment methods, ensuring you always have access to your winnings as quickly as possible.

Most businesses do not process payments on weekends because most banks are only open during the week.

Please keep in mind that the verification procedure can be time-consuming. A common reason for the delay is when a document is unclear or a document previously sought or expected from you is missing.

In that instance, our Payments team will email you instructions on what you need to provide and how the document or image should look.

In addition, all payment methods should be verified as a license holder requirement.

If you could kindly provide us with your email address, we would be more than happy to check your account and assist with this issue. Please feel free to text us at [email protected]

Sincerely, Casino Rocket

It's good that there are good casinos. I play a lot of places and it's not always good. Everything is ok here. There are moments, but not critical))))

sometimes the games did not load right away, but it happens. You always need to work on the mistakes and become the best! I wish you all good luck!!!!

Casino Rocket

vor 3 Jahren

Hello MELANIEBLUE,

Thank you for sharing your feedback with us!

If the games do not load correctly, please try these steps:
Clear your browser history, cache and cookies
Close your browser and start a new browser session
Alternatively, you can try using a different device
Restart your wifi connection or switch to a different wifi connection

Also, our customer support team is always happy to assist :)

Wishing you great gameplay!

Sincerely, Casino Rocket

This site is by far the best site I have been on as there are a lot of bonus spins you get given more than any other site I have experienced and you get a dedicated VIP staff person you deal with when you become a VIP player.

Sometimes there are loading issues but not as bad as other sites I have been on. Would also be good to be able to use your bonus credit on all games however this is standard with all sites.

Casino Rocket

vor 3 Jahren

Hello HEPS82,

Thank you for taking the time to share your feedback with us!
We're happy that you're enjoying your experience with Casino Rocket.

Regarding the issues with website loading, we'd offer you to do the next steps:
Clear your browser history, cache, and cookies
Close your browser and start a new browser session
Alternatively, you can try using a different device
Restart your wifi connection or switch to a different wifi connection

Please don't hesitate to contact us with any questions :)

Sincerely, Casino Rocket

Tolles Design und auch noch eine dicke Rackete mit voller Kraft vorraus für den Fall der Fälle dass man sich zu jedem Zeitpunkt noch einmal für die nächsten Slots zu begeistern.

Mir gefällt es nicht wenn zählende User Boni oder Promotion nur per nachfragen oder gar kein bekommen man sollte es mehr schätzen und auch die anderen Mal etwas gönnen

Einfach tolll mega bonuse geil Gefällt mir wirklich gut das casino. Es hat eine top Spielauswahl Immer schneller Service, und tolle Spiele... Werde weiter empfehlen

Easy set up so the layout is not crowed and you have a easy selection, they are great with your withdrawal and get back to you very fast. I enjoy the games and would say it’s one of the best casinos I’m with.

Some games are missing I would like to see, sometimes lags and I still don’t understand some currencies but not bad I enjoy is very much not a lot I dislike about it.

Casino Rocket

vor 3 Jahren

Hello LEAFY,

Thank you for sharing your feedback with us!
We're happy to know you enjoy your time at Casino Rocket.

We are constantly adding new games to our casino, feel free to take a look here https://www.casinorocket.com/en/games :)

Wishing you great gameplay!

Sincerely, Casino Rocket

Been playing at Rocket Casino for a while now and I loved it so much so it was one of the only top 3 casino's I decided to regularly deposit at rocket blast off than reached second last tier of Luitenent and it crashed from there

from not being able to claim bonuses to missing out on automated ones from Monday free spins drops and planet boosters after eligible deposits to not being able to redeem points to no birthday notification or bonus until O enquired for it and I'm on the second last tier so I've invested serious time on there lol the funniest is when I reached the Luitenent tier I wasn't even notified didn't get the reward when I enquired about it via chat I was told it was cancelled.. than finally when I ask my manager he had no choice but to tell me either but he appeared not to have had a clue.. it's just frustrating because the big LOYALTY PROGRAM in my experience isn't what the reviews say because if hitting almost the end of the levels and I'm having all the issues.. half the time I ask about them and it's not even acknowledged.. I also can't see it on my page any more.. the list goes on and in my experience at the beginning it was a rocket had blast off I loved it than one I got the Luitenent tier it's all downhill. Also never made one withdrawal so that's my experience now

Casino Rocket

vor 3 Jahren

Hello BLAAX1,

I'd like to sincerely apologize for the experience you had. We take customer satisfaction very seriously, and we're committed to delivering a great experience every time.

We have a very lively promotions program here at the casino. You can find new and exciting promotions on your Promotions tab in your casino account.

Please double-check that you have selected YES to receive these offers and that your auto bonus is activated.

I'd like to look into this for you further. Please feel free to provide your email so we can check on your account. Feel free to contact us here - [email protected]

Sincerely, Casino Rocket

I like the rocket casino because firstly it has VIP managers giving it a personal touch. Secondly there payout is generally easy pezzy once U have all the correct documents they require uploaded in your profile. All in all it's by far the best casino I've played at, and I've played at a lot of them. Now, this is pretty much the only one I play on. Wishing me luck. Woohoo let's go! ... WIN WIN WIN. Cause WINNERS ARE GRINERS PEOPLE 😆

When I lose 😌☹️☹️ lol. Also I don't really like the bonuses as they come with restrictions and I believe they should be straight cash bonuses without restrictions etc. Wishful thinking I guess! Also, I don't like the waiting time on withdrawals I think it should be instant like when we deposit! That's my view anyway!!

Casino Rocket

vor 3 Jahren

Hello KYLIEBEE,

Thank you for taking the time to share your feedback with us!
We're happy that you're enjoying your experience with Casino Rocket.

We find your suggestion to be insightful, so we pass it along to our top management and see if it can be improved in the future.

Wishing you great gameplay!

Sincerely, Casino Rocket

Ich finde das casino einfach klasse...
Immer schneller Service, und tolle Spiele...
Ich kann mich nicht beschweren...
Und klasse Boni sind dabei...
Toll toll toll mehr kann ich nicht sagen.

Obwohl sie einige Werbeaktionen für bestimmte Tage/Dinge anbieten, gibt es nicht genügend Werbe-/Bonusoptionen, es sei denn an bestimmten Tagen, aber insgesamt könnte es sehr klug sein.

Tolles spitze Casino mit attraktiven Preisen, Angeboten und tollen Sonderaktionen jeden Tag aufs neue.
Einfach echt spitze das sie sich immer wieder neue tolle Aktionen einfallen lassen um ihre Kunden zufrieden zu stellen und ein einmaliges Spielerlebnis zu erfahren. Ich kann es nur weiterempfehlen echt Meeeegaaaaa
Auch für ältere Generation einfach zu handhaben und zu bedienen.

This casino is good and positive. There is a large selection of games. Very nice bonuses and very good winnings.
The support is very kind and they immediately help in the chat. offer good bonuses and the casino is one of the best in the world.

Casino Rocket

vor 3 Jahren

Hello STANKO1996,

We're happy to receive such great feedback from you!

By the way, we're constantly adding new games to our Casino Rocket.
Feel free to check on our website :)

Wishing you great gameplay!

Sincerely, Casino Rocket