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Casino Rocket

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 135 reviews
8.4/10
135 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints

AskGamblers Quick Overview

Editor’s View

Are you ready to blast off? Casino Rocket takes you to the stratosphere with appealing casino bonuses and promotions, an abundance of games and VIP and loyalty programs.

Put on your helmet as you navigate the green and purple casino space, discover new games, or compete in tournaments for generous prizes.

What we like
  • Fast withdrawal times
  • Good selection of payment methods
  • Live chat is open 24/7
What we don’t like
  • Support is only available in English
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Rocket Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinorocket.com/en
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Telegram, X, Instagram, Facebook, YouTube, WhatsApp, Discord

General Information about Casino Rocket

Casino Rocket is an online and crypto casino that AskGamblers members and we highly rate. 

At first glance, the online casino was Shortlisted for an AskGamblers Award in 2021 and has walked away with a Best New Casino Award in 2020. 

There are over 100 real player reviews on our website for Casino Rocket, and the great news is that the casino is scoring highly among our members. Now our casino review will go into more detail, so you know the ins and outs of it before you play.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Casino Rocket. Learn more about complaints.

Show all complaints
Casino Rocket - Unable to Withdraw Despite being Verified, running in circles

I recently registered at Casino Rocket, made a €100 deposit and proceeded to play. Was lucky enough to build up a €1000 balance which I decided I wanted to withdraw. Straight away I uploaded all of the required verification documents, ID, POA, Front/Back of Card, Proof of Payment etc. It took a few attempts but I was eventually verified.

I was then told that I couldn't withdraw back to my card and that I had to request a bank transfer. I found this a bit weird so jumped onto live chat to get clarification. No one told me why I couldn't withdraw back to my card (even though its a VISA debit) and that I had to request a bank transfer. I then asked if they wanted my VISA bank details or the details of my other high street bank (HSBC) account, they confirmed its probably best to use the HSBC account, which I did but have since been told the details are incorrect (which they are not).

Now after several live chats and almost a week, I have been unable to edit or add new bank transfer details. I keep being told that it needs to be passed onto the payments team for them to remove. Not sure why something so simple has taken so long and as it stands I still cant update my bank transfer details to make a withdrawal.

I don't know why this has been so difficult, the help and comms I have had have been poor and it seems like you are reluctant to pay out my winnings. Can someone please look as resolving this ASAP.

staus Rejected
€1000

Complaint Statistics

Resolved 11
Avg. Amount $ 1,319
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Review this casino

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Player rating
8.4/10 135 reviews

Top reviews from our players

I really like this casino has become one of my favorites. Has a massive deal of bonuses which is excellent compared to alot of other casinos I'm with. Has a good variety of games but not the best as it's missing a few of my besties. Withdrawals are fast too. I highly recommend rocketcasino

Not alot just that they need to keep up to date with there games as they are missing alot that are like main games with other casinos also updating information would be good as it says withdrawals can be made via visa cards but when I went to withdrawal it got declined and they only gave me the option of withdrawing via bank transfer

Hi, Taurangalee Thank you so much for reaching out and for being informative. I will be forwarding this to our developers. Our main goal is to keep our players happy by continuing to bring entertainment to our customers. Best regards,

user avatar

The only good thing about this casino is its great selection of games from the providers. The layout is actually a good thing too. And last but least it's easy to make deposit.

Okay here's the deal. I've spent 3 days now 🦜 Ng to support, finance team etc. Unfortunately they cannot withdraw my money to my credit card - so I have to make a bank wire transfer. The bank wire transfer form is out of this world. They don't even know how to fill it out themselves. How do I have any chance of getting my withdrawal if they don't know how to themselves? Most of the time it feels like I'm having support from a chat bot or someone who doesn't know English at all...

Don't you ever ever ever ever use this casino. Unless of course, you want to deposit money without any chance of getting them back.

Hello FSKFSK, First of all, we would like to thank you for providing us with your feedback. This feedback helps us improve the services we provide to our players. We're sorry to hear that you are having some issues with cashing out your winnings. In most cases, we offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible. If you could kindly supply us with your email address, we would be more than happy to look into your account so we can check the status of your withdrawal or if there's still anything that needs to be done. Please feel free to contact us here - [email protected] Sincerely, Casino Rocket

user avatar

I go here periodically to play and generally everything is fine. I only play slots but here is roulette with real dealers and more.
Functionality is rich, everyone will find entertainment to their taste.
But I will give 4/5 stars because I would like to see more bonuses for regular players. :) Overall, the casino is worth paying attention to!

Hello SECRETPLAYER, Thank you for sharing your feedback with us! We're regularly adding new exciting offers for our players, for example, monthly tournaments. But also, if you'd like to receive more - take a look at our Loyalty program here https://www.casinorocket.com/en/loyalty-program ;) Wishing you great gameplay! Sincerely, Casino Rocket

user avatar

Good honest casino. I like their bonus program and of course the selection of games is great too. A fairly quick withdrawal tool, which is one of the main advantages of this casino.

Hello NAWA, We're happy to receive such great feedback from you! By the way, we're constantly adding new games to our Casino Rocket. Feel free to check on our website :) Wishing you great gameplay! Sincerely, Casino Rocket

user avatar

Decent product and game selection... but that's it!

Wouldn't recommend anything else unfortunately.

By far the worst Casino I have used... And I've worked in the industry for around 15 years! Was asked to provide the same ID documentation several times. Emails and notifications I received about my verification told me one thing, support told me another.

Then I was told that the VISA debit card I used couldn't be withdrawn to and that I had to request a bank transfer. Then apparently the bank transfer details I put in were wrong, but I couldn't change or update them until another team looked at it. This is at 8pm on a Friday night and it wont get looked at until at least 8am on Monday..... Absolutely amateur set up, stay well clear!

Hello ATHATCHER82, Thank you for your feedback. We're sorry to hear you didn't have the best experience. I understand your frustration, and I would feel the same way if I were in your situation. Payment methods are generally available depending on your country of residence. To see the whole list, please see Withdrawal Policy on this link: https://www.casinorocket.com/en/terms-and-conditions. We try our best to provide fast, dependable withdrawals with little to no wait on most payment methods, ensuring you always have access to your winnings as quickly as possible. Most businesses do not process payments on weekends because most banks are only open during the week. Please keep in mind that the verification procedure can be time-consuming. A common reason for the delay is when a document is unclear or a document previously sought or expected from you is missing. In that instance, our Payments team will email you instructions on what you need to provide and how the document or image should look. In addition, all payment methods should be verified as a license holder requirement. If you could kindly provide us with your email address, we would be more than happy to check your account and assist with this issue. Please feel free to text us at [email protected] Sincerely, Casino Rocket

user avatar

It's good that there are good casinos. I play a lot of places and it's not always good. Everything is ok here. There are moments, but not critical))))

sometimes the games did not load right away, but it happens. You always need to work on the mistakes and become the best! I wish you all good luck!!!!

Hello MELANIEBLUE, Thank you for sharing your feedback with us! If the games do not load correctly, please try these steps: Clear your browser history, cache and cookies Close your browser and start a new browser session Alternatively, you can try using a different device Restart your wifi connection or switch to a different wifi connection Also, our customer support team is always happy to assist :) Wishing you great gameplay! Sincerely, Casino Rocket

user avatar

This site is by far the best site I have been on as there are a lot of bonus spins you get given more than any other site I have experienced and you get a dedicated VIP staff person you deal with when you become a VIP player.

Sometimes there are loading issues but not as bad as other sites I have been on. Would also be good to be able to use your bonus credit on all games however this is standard with all sites.

Hello HEPS82, Thank you for taking the time to share your feedback with us! We're happy that you're enjoying your experience with Casino Rocket. Regarding the issues with website loading, we'd offer you to do the next steps: Clear your browser history, cache, and cookies Close your browser and start a new browser session Alternatively, you can try using a different device Restart your wifi connection or switch to a different wifi connection Please don't hesitate to contact us with any questions :) Sincerely, Casino Rocket

user avatar

Easy set up so the layout is not crowed and you have a easy selection, they are great with your withdrawal and get back to you very fast. I enjoy the games and would say it’s one of the best casinos I’m with.

Some games are missing I would like to see, sometimes lags and I still don’t understand some currencies but not bad I enjoy is very much not a lot I dislike about it.

Hello LEAFY, Thank you for sharing your feedback with us! We're happy to know you enjoy your time at Casino Rocket. We are constantly adding new games to our casino, feel free to take a look here https://www.casinorocket.com/en/games :) Wishing you great gameplay! Sincerely, Casino Rocket

user avatar

Been playing at Rocket Casino for a while now and I loved it so much so it was one of the only top 3 casino's I decided to regularly deposit at rocket blast off than reached second last tier of Luitenent and it crashed from there

from not being able to claim bonuses to missing out on automated ones from Monday free spins drops and planet boosters after eligible deposits to not being able to redeem points to no birthday notification or bonus until O enquired for it and I'm on the second last tier so I've invested serious time on there lol the funniest is when I reached the Luitenent tier I wasn't even notified didn't get the reward when I enquired about it via chat I was told it was cancelled.. than finally when I ask my manager he had no choice but to tell me either but he appeared not to have had a clue.. it's just frustrating because the big LOYALTY PROGRAM in my experience isn't what the reviews say because if hitting almost the end of the levels and I'm having all the issues.. half the time I ask about them and it's not even acknowledged.. I also can't see it on my page any more.. the list goes on and in my experience at the beginning it was a rocket had blast off I loved it than one I got the Luitenent tier it's all downhill. Also never made one withdrawal so that's my experience now

Hello BLAAX1, I'd like to sincerely apologize for the experience you had. We take customer satisfaction very seriously, and we're committed to delivering a great experience every time. We have a very lively promotions program here at the casino. You can find new and exciting promotions on your Promotions tab in your casino account. Please double-check that you have selected YES to receive these offers and that your auto bonus is activated. I'd like to look into this for you further. Please feel free to provide your email so we can check on your account. Feel free to contact us here - [email protected] Sincerely, Casino Rocket

user avatar

I like the rocket casino because firstly it has VIP managers giving it a personal touch. Secondly there payout is generally easy pezzy once U have all the correct documents they require uploaded in your profile. All in all it's by far the best casino I've played at, and I've played at a lot of them. Now, this is pretty much the only one I play on. Wishing me luck. Woohoo let's go! ... WIN WIN WIN. Cause WINNERS ARE GRINERS PEOPLE 😆

When I lose 😌☹️☹️ lol. Also I don't really like the bonuses as they come with restrictions and I believe they should be straight cash bonuses without restrictions etc. Wishful thinking I guess! Also, I don't like the waiting time on withdrawals I think it should be instant like when we deposit! That's my view anyway!!

Hello KYLIEBEE, Thank you for taking the time to share your feedback with us! We're happy that you're enjoying your experience with Casino Rocket. We find your suggestion to be insightful, so we pass it along to our top management and see if it can be improved in the future. Wishing you great gameplay! Sincerely, Casino Rocket

user avatar

Casino Rocket News

Read all news about Casino Rocket, check for updates and stay tuned for exclusive bonuses.

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