Page 2 – Player Reviews for Casino Rocket
100% up to $333 + 50 Free Spins, 1st Deposit Bonus
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Hey There Alirezabmw1992, Thank you for your feedback. We're delighted to hear that you appreciate our casino's games and I'm sure your favorite will be found soon! As for the bonuses, we do offer a wide range of bonuses which can be checked and inserted here - https://www.casinorocket.com/en/offers - I would like to mention that it is important when opting into a bonus, that the terms and conditions of said bonus are read in full. This way guarantees every bonus that you are trying to claim. If you feel that the issue of the bonus stems from your account, we do have Live Chat available 24/7 as well as you are free to email [email protected] so that we may check your account for you. We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this. Sincerely, Casino Rocket
I really like this casino has become one of my favorites. Has a massive deal of bonuses which is excellent compared to alot of other casinos I'm with. Has a good variety of games but not the best as it's missing a few of my besties. Withdrawals are fast too. I highly recommend rocketcasino
Not alot just that they need to keep up to date with there games as they are missing alot that are like main games with other casinos also updating information would be good as it says withdrawals can be made via visa cards but when I went to withdrawal it got declined and they only gave me the option of withdrawing via bank transfer
Hi, Taurangalee Thank you so much for reaching out and for being informative. I will be forwarding this to our developers. Our main goal is to keep our players happy by continuing to bring entertainment to our customers. Best regards,
The only good thing about this casino is its great selection of games from the providers. The layout is actually a good thing too. And last but least it's easy to make deposit.
Okay here's the deal. I've spent 3 days now 🦜 Ng to support, finance team etc. Unfortunately they cannot withdraw my money to my credit card - so I have to make a bank wire transfer. The bank wire transfer form is out of this world. They don't even know how to fill it out themselves. How do I have any chance of getting my withdrawal if they don't know how to themselves? Most of the time it feels like I'm having support from a chat bot or someone who doesn't know English at all...
Don't you ever ever ever ever use this casino. Unless of course, you want to deposit money without any chance of getting them back.
Hello FSKFSK, First of all, we would like to thank you for providing us with your feedback. This feedback helps us improve the services we provide to our players. We're sorry to hear that you are having some issues with cashing out your winnings. In most cases, we offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible. If you could kindly supply us with your email address, we would be more than happy to look into your account so we can check the status of your withdrawal or if there's still anything that needs to be done. Please feel free to contact us here - [email protected] Sincerely, Casino Rocket
I go here periodically to play and generally everything is fine. I only play slots but here is roulette with real dealers and more.
Functionality is rich, everyone will find entertainment to their taste.
But I will give 4/5 stars because I would like to see more bonuses for regular players. :) Overall, the casino is worth paying attention to!
Hello SECRETPLAYER, Thank you for sharing your feedback with us! We're regularly adding new exciting offers for our players, for example, monthly tournaments. But also, if you'd like to receive more - take a look at our Loyalty program here https://www.casinorocket.com/en/loyalty-program ;) Wishing you great gameplay! Sincerely, Casino Rocket
Good honest casino. I like their bonus program and of course the selection of games is great too. A fairly quick withdrawal tool, which is one of the main advantages of this casino.
Hello NAWA, We're happy to receive such great feedback from you! By the way, we're constantly adding new games to our Casino Rocket. Feel free to check on our website :) Wishing you great gameplay! Sincerely, Casino Rocket
Decent product and game selection... but that's it!
Wouldn't recommend anything else unfortunately.
By far the worst Casino I have used... And I've worked in the industry for around 15 years! Was asked to provide the same ID documentation several times. Emails and notifications I received about my verification told me one thing, support told me another.
Then I was told that the VISA debit card I used couldn't be withdrawn to and that I had to request a bank transfer. Then apparently the bank transfer details I put in were wrong, but I couldn't change or update them until another team looked at it. This is at 8pm on a Friday night and it wont get looked at until at least 8am on Monday..... Absolutely amateur set up, stay well clear!
Hello ATHATCHER82, Thank you for your feedback. We're sorry to hear you didn't have the best experience. I understand your frustration, and I would feel the same way if I were in your situation. Payment methods are generally available depending on your country of residence. To see the whole list, please see Withdrawal Policy on this link: https://www.casinorocket.com/en/terms-and-conditions. We try our best to provide fast, dependable withdrawals with little to no wait on most payment methods, ensuring you always have access to your winnings as quickly as possible. Most businesses do not process payments on weekends because most banks are only open during the week. Please keep in mind that the verification procedure can be time-consuming. A common reason for the delay is when a document is unclear or a document previously sought or expected from you is missing. In that instance, our Payments team will email you instructions on what you need to provide and how the document or image should look. In addition, all payment methods should be verified as a license holder requirement. If you could kindly provide us with your email address, we would be more than happy to check your account and assist with this issue. Please feel free to text us at [email protected] Sincerely, Casino Rocket
It's good that there are good casinos. I play a lot of places and it's not always good. Everything is ok here. There are moments, but not critical))))
sometimes the games did not load right away, but it happens. You always need to work on the mistakes and become the best! I wish you all good luck!!!!
Hello MELANIEBLUE, Thank you for sharing your feedback with us! If the games do not load correctly, please try these steps: Clear your browser history, cache and cookies Close your browser and start a new browser session Alternatively, you can try using a different device Restart your wifi connection or switch to a different wifi connection Also, our customer support team is always happy to assist :) Wishing you great gameplay! Sincerely, Casino Rocket
This site is by far the best site I have been on as there are a lot of bonus spins you get given more than any other site I have experienced and you get a dedicated VIP staff person you deal with when you become a VIP player.
Sometimes there are loading issues but not as bad as other sites I have been on. Would also be good to be able to use your bonus credit on all games however this is standard with all sites.
Hello HEPS82, Thank you for taking the time to share your feedback with us! We're happy that you're enjoying your experience with Casino Rocket. Regarding the issues with website loading, we'd offer you to do the next steps: Clear your browser history, cache, and cookies Close your browser and start a new browser session Alternatively, you can try using a different device Restart your wifi connection or switch to a different wifi connection Please don't hesitate to contact us with any questions :) Sincerely, Casino Rocket
Easy set up so the layout is not crowed and you have a easy selection, they are great with your withdrawal and get back to you very fast. I enjoy the games and would say it’s one of the best casinos I’m with.
Some games are missing I would like to see, sometimes lags and I still don’t understand some currencies but not bad I enjoy is very much not a lot I dislike about it.
Hello LEAFY, Thank you for sharing your feedback with us! We're happy to know you enjoy your time at Casino Rocket. We are constantly adding new games to our casino, feel free to take a look here https://www.casinorocket.com/en/games :) Wishing you great gameplay! Sincerely, Casino Rocket
Been playing at Rocket Casino for a while now and I loved it so much so it was one of the only top 3 casino's I decided to regularly deposit at rocket blast off than reached second last tier of Luitenent and it crashed from there
from not being able to claim bonuses to missing out on automated ones from Monday free spins drops and planet boosters after eligible deposits to not being able to redeem points to no birthday notification or bonus until O enquired for it and I'm on the second last tier so I've invested serious time on there lol the funniest is when I reached the Luitenent tier I wasn't even notified didn't get the reward when I enquired about it via chat I was told it was cancelled.. than finally when I ask my manager he had no choice but to tell me either but he appeared not to have had a clue.. it's just frustrating because the big LOYALTY PROGRAM in my experience isn't what the reviews say because if hitting almost the end of the levels and I'm having all the issues.. half the time I ask about them and it's not even acknowledged.. I also can't see it on my page any more.. the list goes on and in my experience at the beginning it was a rocket had blast off I loved it than one I got the Luitenent tier it's all downhill. Also never made one withdrawal so that's my experience now
Hello BLAAX1, I'd like to sincerely apologize for the experience you had. We take customer satisfaction very seriously, and we're committed to delivering a great experience every time. We have a very lively promotions program here at the casino. You can find new and exciting promotions on your Promotions tab in your casino account. Please double-check that you have selected YES to receive these offers and that your auto bonus is activated. I'd like to look into this for you further. Please feel free to provide your email so we can check on your account. Feel free to contact us here - [email protected] Sincerely, Casino Rocket
I like the rocket casino because firstly it has VIP managers giving it a personal touch. Secondly there payout is generally easy pezzy once U have all the correct documents they require uploaded in your profile. All in all it's by far the best casino I've played at, and I've played at a lot of them. Now, this is pretty much the only one I play on. Wishing me luck. Woohoo let's go! ... WIN WIN WIN. Cause WINNERS ARE GRINERS PEOPLE 😆
When I lose 😌☹️☹️ lol. Also I don't really like the bonuses as they come with restrictions and I believe they should be straight cash bonuses without restrictions etc. Wishful thinking I guess! Also, I don't like the waiting time on withdrawals I think it should be instant like when we deposit! That's my view anyway!!
Hello KYLIEBEE, Thank you for taking the time to share your feedback with us! We're happy that you're enjoying your experience with Casino Rocket. We find your suggestion to be insightful, so we pass it along to our top management and see if it can be improved in the future. Wishing you great gameplay! Sincerely, Casino Rocket
This casino is good and positive. There is a large selection of games. Very nice bonuses and very good winnings.
The support is very kind and they immediately help in the chat. offer good bonuses and the casino is one of the best in the world.
Hello STANKO1996, We're happy to receive such great feedback from you! By the way, we're constantly adding new games to our Casino Rocket. Feel free to check on our website :) Wishing you great gameplay! Sincerely, Casino Rocket
Fast withdrawal times as well as decent loyalty bonuses and an extremely good site, highly recommend, Casino Rocket is literally the only site I go on now
There is nothing I dislike, I have not had any issues with Casino Rocket, and I've had nothing but good experiences since I signed up, no negative feedback from me!
Hello JEORDO, Thank you for such great feedback! We're happy you enjoy our experience at Casino Rocket :) Wishing you wonderful gameplay! Sincerely, Casino Rocket
MONSTER variety of slots with the latest slots added daily. Casino Rocket sets the benchmark. The is not a thing that I can fault on Casino Rocket. Always have receive a great experience.
Hello COMPLAINTS, We're happy to receive such great feedback from you! Glad to have you as a part of our Casino Rocket family :) We wish you wonderful gameplay! Sincerely, Casino Rocket
I like the online casino layout I enjoy playing all the games they have to offer. It's a very easy process to withdraw funds and deposit. My favorite game is Elvis frog in Vegas
Hello DR1FTNEMP1RE, Thank you for sharing your experience with us! We're very glad to have you as a part of our Casino Rocket family! Sincerely, Casino Rocket
The variety of games is great, customer service is polite, and does their best to help whatever issue there is. Had some bonuses/promotions that aren’t too bad
Although they offer some promotions for certain days/things there are not enough promotion/bonus options unless on specific days but Overall it could be a lot wise.
Hello LNKMITCHELL, Thank you for your feedback about our Casino Rocket! We find your suggestion to be insightful, so we pass it along to our product team and top management and see how it can be improved in the future. Also, we have a great opportunity for receiving additional features - Casino Rocket Loyalty Program. Feel free to take a look here https://www.casinorocket.com/en/loyalty-program :) Wishing you great gameplay, Sincerely Casino Rocket
Great support staff always prompt and friendly service. Easy deposit method and fantastic free bonuses. Brilliant games and great graphics I just can't get enough of this casino.
Hello BENAOL776, We're glad to receive such great feedback from you! Don't forget to take a look at the exciting offers we're running this month :) We wish you wonderful gameplay, Sincerely Casino Rocket
I like to play in the casino and can recommend it. Try it.a casino with many games and a large selection. the chat and support is polite and friendly. The website is very well structured and clear.
A few problems loading the casino and some games too. it should work better and it should be worked on. the chat is sometimes login and suddenly not active anymore
Hello CHRISTIN0765, Thank you for sharing your experience with us! We're forwarding your feedback to our technical team, so we get everything checked and improved :) Our goal is to provide you with an exciting and comfortable gaming experience! Wishing you great gameplay, Sincerely Casino Rocket
Great variety of games, semi fair loyalty bonuses. Minimum deposit $15 aud which is really good. Often have give-aways when holidays occur. I've been depositing with this casino for nearly 12 months
Hard to get in contact with VIP manager. Sometimes can take a couple of days for a response and contacting 24/7 support to request bonus doesn't help as they advise to wait for vip manager
Hello KIRBZ88, Thank you for taking the time to tell us about your experience. We are delighted to hear that you are having fun at our casino! We're sorry to hear you have trouble reaching out to your VIP Manager. Our goal is to help all of our players as quickly as possible. If you provide us with your email address, please (feel free to contact us at [email protected]), we will notify your VIP Manager of your concerns. Wishing you great gameplay! Sincerely, Casino Rocket
The website is easy to use, has bright colours, and almost all of the slots I love to play. Generally the chat is on the ball and helps you with everything. Bonuses can be great and get your cashback up there.
Chat - sometimes it takes hours to get help, which is rather annoying when I have limited time to play. Having a manager is good but it sucks when my manager isn't available and chat can't help because I have a manager.
Hello MACHIINE, Thank you for your feedback! We're happy you enjoy your experience at Casino Rocket! We're sorry for the inconvenience with reaching out to your VIP Manager. Our goal is to help all of our players as quickly as possible. If you provide us with your email address, please (feel free to contact us at [email protected]), we will notify your VIP Manager of your concerns. Wishing you great gameplay! Sincerely, Casino Rocket
Casino rocket has great games and the casino itself is set out really well everything clear and easy to get your way around all r out pretty good cause.
Thanks guys keep up the good work.
Hello PRINNY134, We're happy to receive such great feedback from you! By the way, don't forget to take a look at the exciting offers we're running this month :) Wishing you wonderful gameplay, Sincerely Casino Rocket
I've been playing at rocket casino for about two years now and I'm really like the different types of games and you have so many to choose from and new games just keep coming
Have problems the the 24 hour chat there better to be reached in the first twelve hours after that it's a bit hard and sometimes frustrating at times but other then that I like rocket casino
Hello UGZEE, We're happy to have you as part of our Casino Rocket family! We are sorry for having an overloaded support service from time to time, we are working to lower the queue waiting time! Our motto is gambling for fun with pleasure and we hope you to feel it being assisted by our 24/7 customer service! Thank you for being with us :) Sincerely, Casino Rocket
Game selection is great, lots of good bonuses and great service via chat when I’ve needed to use it. Platform us stable and easy to use on line. I’ve had hours of fun playing and would recommend it to others
There’s I dislike about it, I haven’t had any cause to complain. Verification process is easy, chat function is good and reliable and always get a timely response. Only thing I’ve had a problem with was free spins not working on a particular game and that was rectified by contacting chat immediately.
Dear KATIESONE, We're delighted to get your feedback about our casino and happy that you enjoy your experience at Casino Rocket. Don't forget to take a look at the new exciting offers on our site this month :) Wishing you great gameplay! Sincerely, Casino Rocket
Easy to use and has great games that grab your attention with the sound and lots of promotions with excellent communication and support from help center.
Gameplay can be slow at times. It's hard to win consecutive free spins and big jackpots. Needs more bonus spins and free money. Hard to understand rocket point.
Dear ROMEO85, Thank you for your feedback! We're very happy to know you enjoy your time at Casino Rocket :) The games require a large amount of bandwidth and an up-to-date device, so ensuring that you have a stable internet connection and up-to-date software will improve your gaming experience. You can also try the following basic troubleshooting steps: Clear your browser history, cache, and cookies Close your browser and start a new browser session Alternatively, you can try using a different device Restart your wifi connection or switch to a different wifi connection Gambling is purely a game of chance. The casino is designed to be a source of amusement, and any game is, by nature, a matter of luck. The casino offers free spins and bonuses as a gesture of goodwill. The extra bonuses that you may receive are based on your gaming activity. If you would like an additional bonus or free spins, you can contact our customer support to request that they review your account for any available freebies. TIP: The more you deposit and play, the more chances you have of earning freebies. Also you will be able to gain more perks and rewards as you climb up the loyalty program’s ladder. As well as you can find new offers weekly on our Promotion page once you log in to your casino account. Please make sure you have selected YES to receive these offers and that your auto bonus is turned on. We're wishing you great gameplay! Sincerely, Casino Rocket
At the start of opening my account I received no deposit bonuses all the time but these days not so much. Besides that it's my favourite casino to deposit with.
The lack of bonuses for long time players compared to first timers. That and I'm yet to withdraw a decent win. But I still have faith that my time is coming haha.
Dear MATO91988, Thank you for sharing your experience! We're very glad to have you as a part of our Casino Rocket family! By the way, you will be able to gain more perks and rewards as you climb up the loyalty program’s ladder. The more you play, the more you earn. Our promotions team is also very creative in coming up with exciting weekly offers which you can find under the Promotions page once you log in to your casino account. Please ensure you have selected YES to receive these offers and that your auto bonus is turned on :) Wishing you great gameplay! Sincerely, Casino Rocket
Been a VIP PLAYER with several different casinos over the years depositing decent amounts regularly. The VIP support I have received from Justin has been the best better support to date. If you are player looking to establish a good long term relationship with a casino at a VIP level - I can’t suggest strongly enough - THIS IS THE CASINO FOR YOU.
Hello PERKS33, We're delighted to get your feedback about our casino and happy that you enjoy your experience at Casino Rocket! We wish you wonderful gameplay! Sincerely, Casino Rocket
Deposits are straightforward with no problems as is the same with withdrawal first time takes a few days but after that withdrawals are pretty much instant. Customer service has been prompt in getting back to me as soon as possible. I'm very happy and satisfied with Casino Rocket A++++
Hello BEXSTAR81, Thank you for sharing your feedback with us! We are committed to providing our players with the best possible overall experience at our casino :) Wishing you great gameplay, Sincerely, Casino Rocket
There is not a real lot I don't actually like about Casino Rocket. I especially love the selection. of platforms that each have a huge selection of games.
Well i don't wanna be a stick in the mud and give a bad review cos there's not much i don't like about rocket but if I had to complain about something id have to say its the maximum withdrawal amount on bonus winnings.
Hello NE14A6T9R, Thank you for sharing your feedback with us! We're happy to know you enjoy your experience at Casino Rocket :) Wishing you great gameplay! Sincerely, Casino Rocket
Love that there are so many slots, quick payout after verification (ewallet MuchBetter is fastest), many bonuses to choose from. But my absolute favourite thing is the vip program. Doesn’t take long to climb the levels and Skye’s the best, very dedicated and quick to respond. Highly Recommended!
Hello MIZZMUMZY, We're delighted to get your feedback about our casino and happy that you enjoy your experience at Casino Rocket. By the way, don't forget to take a look at the new exciting offers on our site this month :) Wishing you wonderful gameplay! Sincerely, Casino Rocket
Very safe place to play. Lot of providers is restricted in my country but it's fine to have a lot more not restricted. The verification procedure is really easy and fast!
They do not respect your opinion! ( When I did not need manager or any VIP "bonuses" and etc ). They do not process withdrawal at weekends. Most of the time support is unreachable! I have what's more to say but will keep it for me!
Hello GMARKOV, Thank you for your feedback about our Casino Rocket! We're sorry you feel this way! In case you would prefer not to have a VIP manager - please contact us at [email protected] and we'll assist you with this. Regarding the withdrawals - unfortunately, most banks are only open on weekdays, most businesses do not process payments on weekends. Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days. Also, we are sorry for having an overloaded support service from time to time, we are working to lower the queue waiting time! Wishing you great gameplay! Sincerely, Casino Rocket
Compare Casino Rocket to Other Casinos
I really like the fact that the pokies are a lot different to majority of the online casinos so when I play casino rocket, it's always a lot more entertaining as I am still finding so many games that I have never played before.
I don't like how the bonus code system works or better yet, doesn't work. Yet to find out how simple and hassle free withdrawals for Australian players is. Fingers crossed they do Pay with minimal issues and excuses. Most of the other casinos try on customers to prevent paying out their winnings.