Cancellation of withdrawal without reason

Hi,

Well, I played with this casino for a while, won some money, and did 3 withdrawals of a total of 1700 euros, 200, 500 and 1000 euros. The last 1000 was apparently sent but never got, they told me to ask my bank...as need to have proof of transfer to ask my bank asked for that to the casino, to that request complete silence.

They have no online chat, customer service is practically nonexistent, responding after days when they do at all...

Since my complaints suddenly the casino isn't reachable anymore from my country(Hungary)

I will never see that money ever that's obvious now but has to be said as this casino is a scam and rated over 8, no idea how that is possible but that's a misguidance for players to see that.

Here are my cashouts only paste them as I can't log in to my account anymore.

1373546 03-01-2023 17:51 accepted cashout Bank Transfer € 200

1355348 02-19-2023 10:29 accepted cashout Bank Transfer € 500

1378064 03-03-2023 16:36 accepted cashout Bank Transfer € 1000

I registered in the end of September on casinorocket and won 5800 Euros. I uploaded my documents for verification and my account was blocked. There were no statements about why my account was blocked. The casino support doesn’t answer my emails. I hereby attach my chat screenshots with the casino. I would like to state that I haven’t broken any rules. I sincerely ask you to help me resolve this situation.

I recently registered at Casino Rocket, made a €100 deposit and proceeded to play. Was lucky enough to build up a €1000 balance which I decided I wanted to withdraw. Straight away I uploaded all of the required verification documents, ID, POA, Front/Back of Card, Proof of Payment etc. It took a few attempts but I was eventually verified.

I was then told that I couldn't withdraw back to my card and that I had to request a bank transfer. I found this a bit weird so jumped onto live chat to get clarification. No one told me why I couldn't withdraw back to my card (even though its a VISA debit) and that I had to request a bank transfer. I then asked if they wanted my VISA bank details or the details of my other high street bank (HSBC) account, they confirmed its probably best to use the HSBC account, which I did but have since been told the details are incorrect (which they are not).

Now after several live chats and almost a week, I have been unable to edit or add new bank transfer details. I keep being told that it needs to be passed onto the payments team for them to remove. Not sure why something so simple has taken so long and as it stands I still cant update my bank transfer details to make a withdrawal.

I don't know why this has been so difficult, the help and comms I have had have been poor and it seems like you are reluctant to pay out my winnings. Can someone please look as resolving this ASAP.

I have been declined my winnings for now the 15th or 16th time. My account is verified, my ID documents approved and I have successfully withdrawn from casino rocket before.

This time however there have been some “technical issues” which I have been told have been resolved. The withdrawal at one stage was accepted and I was told my bank had to accept this and it will take only a few days. It’s been almost 3 weeks since first withdrawal attempt.

I’m certain there are no bonuses attached as I have never selected them.

I do try to live chat with them to no avail. I have tried emailing over 30 times and used to get replies about technical issues and the standard reply with no explanation of why my withdrawal was discarded.

I’m not sure where to go from here, I’ve tried everything and all my avenues have been exhausted.

Any help would be appreciated.

Thank you

Dan

I've been trying to withdraw my funds for over a week now. My account is verified and I have withdrawn before but now I can't they keep telling me there is a problem with bank transfers but it is taking so long I feel like I'm never going to be able to get my funds. Whenever I try to withdraw u enter my bank details and it comes up with can't be blank even though it's filled incorrectly.

I've been waiting 10 days now to be able to withdraw my winnings, I've been contacting the support team every day in regards to when this technical issue will be resolved so I can withdraw my winnings.No help, no updates from them and when I do get a reply from the support team all they say is that they are working hard and fixing this issue. It's been 10 days the problems are still not fixed! I don't understand if they were fixing this 10 days ago as they said then why isn't it fixed yet! This casino seems to not care about their loyal customers and the stress they put onto them. Just want my winnings, I'm extremely disappointed and doubtful that I'll be able to receive my winnings anything soon. Biggest letdown.

On the 6th of June 2021 I made a withdrawal request for 500NZD via Bank transfer expecting a 3-5 day turnaround as clearly stated on there website, I had previously tried to withdraw via Visa but for some unknown reason even after the drawn out verification process this casino put me through, they continually declined my requests. Its worth noting that I've never had any trouble withdrawing funds to this same card from any other Online casino.

After 10 long days my withdrawal request had finally been accepted 16/06, I thought great 3-5 days and ill have this money finally. Not the case.

After Waiting a further 5 days I messaged the customer support team requesting documentation of the payment, once again another drawn out painful process, and after asking the person very clearly 5 or more times to provide this information, they have not provided it.

There website offers no receipt or documentation of the payment being sent other then a small text based transaction line with NO information.

I have ZERO information to check this payment with my bank, they have informed me they do not hold international payments at all as soon as it comes in it goes out.