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Casino RedKings

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 37 reviews
5.6/10
37 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • Live chat open 24/7
  • Mobile friendly
  • UK Gambling License
  • iTech Labs Certified
What we don’t like
  • More deposit methods than withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Casino RedKings Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.redkings.com/
Established
2006
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Affiliate Program
EGO
Languages
Bulgarian, Croatian, Czech, Danish, Finnish, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, French, Greek, Romanian, Russian, Turkish, German, Slovak
Casino Type
Instant Play, Mobile

Casino RedKings is an online casino that gives players a realistic Vegas-style gaming experience. Powered by SkillOnNet, Casino RedKings is able to offer a multitude of different games. They hold a license in the jurisdiction of Malta and the UK Gambling Commision to offer games to their players. 

Security and Fairness

In an effort to keep their players safe, Casino RedKings uses multiple security protocols. The most important of these is 128-bit SSL encryption. This technology prevents anyone from accessing your data as it is sent to and from the casino server. Casino RedKings then keeps this data safe from being harmed or stolen with the use of an industry standard firewall.

For those concerned with the randomness of their SkillOnNet games, Casino RedKings has published an audit from iTech Labs. This certificate can be viewed by clicking the seal on the bottom-right corner of the website. It validates that the games produce genuinely random results. Although the most recent audit is two years old, there is little doubt that Casino RedKings continues to run a fair operation.

StallCation

Complaints

Read the complaints other players have left for Casino RedKings. Learn more about complaints.

Show all complaints
Casino RedKings - My Withdrawal hasn't been paid, 19 days and counting
Casino claims transaction has been processed and paid.

My bank confirmed that they have not received the payment

Please find the attached proof as asked for!

This is what has happened so far and I'm not happy...

1) I have deposited with card ending 4117 to withdraw my funds

2) £20(?) was successful to withdraw

3) Attempted to withdraw 1240€, the transaction instead of being send to card ending 4117 it was send to card ending 2289, which my bank rejected as they don't accept refunds as a type of transaction

4) I was asked to provide other bank details for a wire transfer, so I provided the bank details for card ending 4117, which I don't own, the money couldn't be paid to an account with a different name, which is contradictory to point 2.

5) I therefore provided my TransferWise account details with a EURO IBAN number and BIC/SWIFT Code and I explicity stated that I need to be paid in EUROS as that's the only currency that the bank accepts.

6) You pay me in GBP anyway? No idea why this happened, good stuff?

7) Bank rejected payment as it's GBP not EUROS

8) Now you claim the money has been successfully processed and TransferWise have confirmed they only accept EUROS into that account and therefore wouldn't convert the currency.

9) I'm more than happy to be paid on Skrill which I've verified through you guys.

This is just getting ridicolous as I've been trying to withdraw since the 27th December, which is over 19 days ago. I've provided all necessary documentation and I keep being told I will be contacted soon by the payments team or something. I haven't received an email from you guys since I withdrew originally. Please sort this out ASAP.
staus Resolved
€1240
Casino RedKings - Payment delayed over 168 Hours
I was looking for a casino with skillonnet software on askgamblers, I found redkings casino rated very good 8, with a pending time 0-24 hours and payment with e-wallet 24-48 hours, So I registered and logged on the casino on Wednesday 23 september 2015, I made my first deposit of $40 via neteller with the bonus of 100%, I had $80 on my balance, I played for hours to clear the wagering requirements, I finished the wagering requirement the same day, and I still got $500 in my balance, I decided to make a withdrawal of that amount, I uploaded all my documents, and made a withdrawal request late on the same date, I received a confirmation of my withdrawal request by email, on the same day I tried to make some other deposits, but I was told I can’t make any deposit while I have a pending withdrawal, after 2 days, on Friday 25 September 2015, I contacted the live chat about that withdrawal request and they answered me that the amount should get to my neteller account on Monday, I decided to wait another 2 days, on Monday, as I did not receive anything yet, I contacted the live chat again, and the answer was that they had to contact me by phone to verify some information, I was contacted by phone on Monday 28 September 2015 at 13h50 GMT, they said everything Is ok, and that the amount should get to my account maximum on Tuesday 29 September 2015, and on Tuesday 29 September 2015, I still did not receive anything, so I contacted the live chat at 12h30, and they answered that they have nothing to do about that delay, that was just the normal procedure, I tried to get connected to the redkings casino to talk with the live chat many times, I couldn’t access my account, reason cluttered system, try again in few minutes, so I contacted the support by phone, and they answer me the same thing, and she promised me to send an email to the finance department about this problem. Today Thursday 30 September 2015, I am still waiting for that winning to be transferred to my account, and my account is still blocked, I can’t even access to my account at the casino. Means that from my withdrawal request until now I am waiting about 168 hours, and in their page on askgamblers they have a pending maximum 24h+payment maximum 48h = 72Hours to get your money to your account. Now I want to know why they had delayed that payment for over 168 Hours. I used to play in many other casinos since 1998, I have never had any problem with any others, except this casino that I trusted following his rating at askgamblers, maybe askgamblers team should recheck the note they gave that casino. Just one other thing, why Casinos don't make their verification before we make deposits, because when we decide to make a deposit we don't verify the casino and all deposits "e-wallet" are instant, why cashouts aren't the same, we give our money instant and to receive it, we have to wait longer with all the barriers they create.
staus Resolved
$500
Casino RedKings - Withdraw Not issued

I read the the terms and agreed, then deposit my money into their casino and played, I got up to $700.00 plus and keep playing, when I got down to $670,00 (around there), I decided to withdraw $600.00 on the 24th of February and played with the rest and lost the $70.00. The next day I tried to deposit and the casino was saying; "you have a pending withdraw and you can't deposit until you cancel your withdraw or when your pending is cleared", I went to live help and asked what's the situation on my withdraw, the agent informed me that you have to send in you documents in order for your withdraw to be cleared, I sent the documents, they were not happy with them, I sent them again and again they were not happy and sent the last on February 27 and did not hear back, the next day the 28th, I logged into the casino and noticed the $600 pending was gone and they put a credit of $21.65 back into my account, I contacted live help and told me I broke bonus policies, I wagered too much, I played excluded game and my withdraw had been canceled. I played different games and no bonus was added to my account and since when does a person only wager a little at atime, I was on their mother site Mega Casino and never won anything, just spent hundreds, lost every game I played and never complained of unfair gaming, but I did uninstall Mega Casino and I guess that pissed them off and now they decided not to issue my winnings or credit the $600.00 I won, just the $21.65 and said no your not getting either. Now I want the $600.00 they own me.

Regards,

Conrad Douce

staus Unresolved
0
Casino RedKings - I want money from my account

shady reviewed Few seconds agoThis gambling website is a complete rip off. They take money from your account without your consentAnd when you try to get your money back they will simply say the money was deposited and played.Through when actually they cant prove it as the on your gambling account statement it would neverShow those transaction but if you check your bank statements you will find that the money will go Missing from time to time even if you dont use their website after using your card only once for theInitial deposit. In my case when i opened my account i deposited £100 and transfered it to my redkingsCasino account, played through lost everything and when i tried to deposit another £100 i found out my account is blocked for verification reason and i have to provide the required documents to make further deposits.I just simply didnt bother to send my documents as the games looked controlled so i thought i should just leave it as it is. The same evening i checked my account and found out that £500 have gone missing from my account so i contacted them straightaway and was told that it must have been an error and the monies should fall back into my account. After 2 and a half weeks i got the funds back in my account but a week after that it went missing again i called my bank and was told that the same company has re claimed the money and they authorized it because they thought that i shared my card details with them. Since then i am trying to get my money back but these people are completely denying all the facts and evidence i provided to prove my point and are telling me that i actually played through that money on their website when my redkings account transactions clearly shows that i had only deposited £100. I have contacted my bank again today and asked them to sort this mess out as it was their responsibilty to safeguard my money. BEING A GAMBLER FOR 8 YEARS AND SPENDING THOUSANDS OF £ EVERY MONTH I NEVER REVIEWED ANY WEBSITE BECAUSE I WAS NEVER TREATED THE WAY I HAVE BEEN TREATED BY BEING A REDKINGS CUSTOMER. THEY STEAL YOUR MONEY AND YOU WOULDNT EVEN KNOW. I WOULD ADVICE ALLLLLL UK CUSTOMERS NOT TO BOTHER OPENING ACCOUNTS WITH THESE CROOKS AS THERE ARE MANY RELIABLE GAMBLING WEBSITES IN UK AND OTHER PARTS OF EUROPE.

staus Unresolved
0
Casino Redkings - didnot pay my withdrawl

i was played redking casino few months before with bonus 3200% and this bonus i found from a forum, when i create account i ask to chat support that , am i eligible to this bonus, they told me that iam eligible and i can claim this bonus after my deposit, but it didin't work when i claim this bonus with bonus code, but supporter manually credit this bonus, i played with this bonus and won more than 1800 after full filled all wagering requerment. and i withdraw request for 600, but they didn't process this amount and close my account and told me that i have double account with my name, and email me that only one account for one player, but i asked them to please tell my early accont nam wich you identifyed me other account...but they didn't telling ,,,,,, i checked my all eamil, ......but i didn't find any other account infomation and i used only one eamil address to register the casino, and i belive that if i used same email it couldn't work. whatever they didn't inform me that wich is other one yet. ti already email them i made deposit after enquiry from your supporter , so if you have found any double account please inform me other name, but they didn't prove it yet, and now they didn't send any reply in my eamil. please help me to get my money. if they belive that i have two account then they should prove other account with my name and return my deposit back,,,,or if they can't prove that i don't have two account with my name, they should give my withdrawl back.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 345
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
5.6/10 37 reviews

Top reviews from our players

Easy to sign up, They have plenty of games and providers to choose from and the site is very easy to navigate, you get plenty of free spins in there promotions.

I made a withdrawal 33 hours ago and it's still pending, they state they get them done within 2 hours. This is just not good enough as most casinos do them within 30mins these days, also you can only make 1 withdrawal at a time so puts you off adding more funds because if you win you can't withdraw. They need to get with the times and sort this out.

I have always enjoyed it very well, they have a lot of games and bonuses, and the payouts very fast, until recently I liked everything... but lately they have gotten a lot worse.

I don't understand what is happening at this casino, I was not credited with a bonus and I tried to contact them in chat I waited 3 hours without having any response I tried to send 4 emails but nothing, and luckily I am a vip level. It seems to me that this is not serious behavior.

Thank you for posting a review Its very hard for us to comment because we don't know your RedKings account username so apologies for all the issues you mention above . We do not know the details of what went wrong but we do not operate the way you suggest. We are a very serious Casino with many Licenses in many Countries and we take Customer service very seriously. So please contact Support and maybe give us a second chance ? the Redkings Team

user avatar

Very disappointed. Won 200 euro, no wagering anymore. Trying to payout. Verified my account. everything was ok, all my documents were uploaded. But no money. There was something wrong with my account. They wanted all my bank account documents, so they could transfer the money. I waited for 3 days but no answer. So I spend all the money I won on their games... I don't trust them anymore, I closed my account after I lose everything.

Sorry to hear this but without having your account details we cannot comment on what you have posted the RedKings Team

user avatar

Nothing, these guys come across as dodgy and not wanting to take the risk of having anyone make a positive gain from a promo. See my negative comments below for what I mean.

I received an email from them saying "Due to management decision, the account you created with username xxxxx has been restricted from taking advantage of our bonuses and rewards."
I dont even remember signing up to this casino, let alone making use of their bonuses. Any casino that is this quick to restrict promos on an account is dodgy and should be avoided. Bigger more trustworthy sites will take a lot longer to deem your account unprofitable. Basically what they are saying is "we only welcome people who are going to lose all their money with us"

Thank you for your feedback. You may not remember signing up but you did . All we are saying is you are welcome to play with your own money but there will be no welcome bonuses for you. Not dodgy just preventing you taking even more bonuses on our Network Have a great day Team Redkings

user avatar

NOTHING, the whole experience is terrible, steer clear of this site

Terrible customer services once they have got your money. Want all sorts of very personal documents sending before they will give you your money back.

Thanks for your feedback, If documents were requested it would be in accordance with our License but i see from checking your account your payment was sent on the 29th in the morning . team Casino RedKings

user avatar

Poker platform runs better than some other platforms

Withdrawal times, customer service, terrible transparency, poor UI, bad communication, buggy.

Thank you for your review, we will pass your comments to the Casino team The Redkings Team

user avatar

I like the fact that it has many deposit options. Waiting for a withdrawal to be processed so let's see how that goes. Will change review rating if everything goes smooth :)

The support isn't great. Calling from the Netherlands to the support line is very expensive and after 15 minutes I still didn't get any answer.

Thank you for your review. Can you please send me your username so i can check your account and come back to you with updated information. The CasinoRedKings Team

user avatar

Honestly speaking, I have never really liked any of Skill On Net casinos before, of which this RedKings was one of them, and I had actually forgotten all about them, until one day, a promotional email got into my mailbox and caught me by surprise. "Oh my god", I was thinking to myself, "I have an account at this RedKings casino?" Luckily though, that promotional email showed my username, so I was able to do login, after some years of leaving the account dormant!

The first thing that caught me by surprise, was the number of listed game providers, a huge contrast to the casino's list when I signed up some years ago. However, I didn't like any of Skill On Net games, so this was the main reason why this casino soon got lost within my brain! Hehehe. Now, there are big names available, like NetEnt, Microgaming, Play'nGo, etc, but unfortunately, the games list isn't exhaustive at all. I couldn't find a few of my favourite games, like Microgaming's Supe It Up game for example, but I was happy enough to see Finn And The Swirly Spin in the list. Had there been no Finn game, I would have requested for a closure of my account instead! Hahaha.

Where customer support is concerned, Redkings is way better than some casinos. The Live Chat service is available around the clock everyday, so I'm never stranded whenever I need immediate assistance. Responses via email are fairly good also, usually getting replies within the same day itself, although not as lightning fast as at a few other casinos. Then there is also a 'favourites' listing that doesn't disappear upon logging out, so all my favourite games can be accessed quickly at any time, without needing to do a search first. But what I like best, is that all deposits via Neteller do not incur deposit fees, unlike most other casinos! And not only that, the minimum deposit required is only $10! Whoopie!

Well, I would have love this casino even more if I could have made a win on my favourite Finn game. I had deposited $30, without taking any deposit bonus, hoping to make a quick win, but sadly, the game started cold and remained cold all the way, right up to my last spin. I could only get to the 2 Keys level with my $30 starting balance, and that was a very poor result indeed. There were just too many empty and very low paying spins - nothing unexpected of course, but something not preferred. Well, sometimes we get good plays, but most times we'd get lousy plays, and it works the same way for all games, hehehe.

Very nice casino! I signed up and receive 2 times welcome bonus 100%. They even gave my a VIP status so almost every day I can get bonus for playing. Got some winnings and the money was in my skrill account within next day. Online support as well is friendly and supportive. Maybe need to add little more games like MG and Netent(maybe not available for me because of country) I am satisfied with time spent here and will come again for sure.

Thank you for your review and positive feedback looking forward to seeing you back Team CasinoRedKings

user avatar

I was member of this casino 2 months and I made two deposits with bonuses of 50 spins and nothing win. They have a big selection of games. I like netetnt games very much, good live support they are very pleasant.

Nothing to dislike I dont make any withdraw so I dont now how that work. Nothing too bad for me with this casino.

Thanks for your comments, withdrawals are done within 11 hrs including weekends

user avatar

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