My account is closed and no one is responding to my emails

I read the the terms and agreed, then deposit my money into their casino and played, I got up to $700.00 plus and keep playing, when I got down to $670,00 (around there), I decided to withdraw $600.00 on the 24th of February and played with the rest and lost the $70.00. The next day I tried to deposit and the casino was saying; "you have a pending withdraw and you can't deposit until you cancel your withdraw or when your pending is cleared", I went to live help and asked what's the situation on my withdraw, the agent informed me that you have to send in you documents in order for your withdraw to be cleared, I sent the documents, they were not happy with them, I sent them again and again they were not happy and sent the last on February 27 and did not hear back, the next day the 28th, I logged into the casino and noticed the $600 pending was gone and they put a credit of $21.65 back into my account, I contacted live help and told me I broke bonus policies, I wagered too much, I played excluded game and my withdraw had been canceled. I played different games and no bonus was added to my account and since when does a person only wager a little at atime, I was on their mother site Mega Casino and never won anything, just spent hundreds, lost every game I played and never complained of unfair gaming, but I did uninstall Mega Casino and I guess that pissed them off and now they decided not to issue my winnings or credit the $600.00 I won, just the $21.65 and said no your not getting either. Now I want the $600.00 they own me.

Regards,

Conrad Douce

shady reviewed Few seconds agoThis gambling website is a complete rip off. They take money from your account without your consentAnd when you try to get your money back they will simply say the money was deposited and played.Through when actually they cant prove it as the on your gambling account statement it would neverShow those transaction but if you check your bank statements you will find that the money will go Missing from time to time even if you dont use their website after using your card only once for theInitial deposit. In my case when i opened my account i deposited £100 and transfered it to my redkingsCasino account, played through lost everything and when i tried to deposit another £100 i found out my account is blocked for verification reason and i have to provide the required documents to make further deposits.I just simply didnt bother to send my documents as the games looked controlled so i thought i should just leave it as it is. The same evening i checked my account and found out that £500 have gone missing from my account so i contacted them straightaway and was told that it must have been an error and the monies should fall back into my account. After 2 and a half weeks i got the funds back in my account but a week after that it went missing again i called my bank and was told that the same company has re claimed the money and they authorized it because they thought that i shared my card details with them. Since then i am trying to get my money back but these people are completely denying all the facts and evidence i provided to prove my point and are telling me that i actually played through that money on their website when my redkings account transactions clearly shows that i had only deposited £100. I have contacted my bank again today and asked them to sort this mess out as it was their responsibilty to safeguard my money. BEING A GAMBLER FOR 8 YEARS AND SPENDING THOUSANDS OF £ EVERY MONTH I NEVER REVIEWED ANY WEBSITE BECAUSE I WAS NEVER TREATED THE WAY I HAVE BEEN TREATED BY BEING A REDKINGS CUSTOMER. THEY STEAL YOUR MONEY AND YOU WOULDNT EVEN KNOW. I WOULD ADVICE ALLLLLL UK CUSTOMERS NOT TO BOTHER OPENING ACCOUNTS WITH THESE CROOKS AS THERE ARE MANY RELIABLE GAMBLING WEBSITES IN UK AND OTHER PARTS OF EUROPE.

i was played redking casino few months before with bonus 3200% and this bonus i found from a forum, when i create account i ask to chat support that , am i eligible to this bonus, they told me that iam eligible and i can claim this bonus after my deposit, but it didin't work when i claim this bonus with bonus code, but supporter manually credit this bonus, i played with this bonus and won more than 1800 after full filled all wagering requerment. and i withdraw request for 600, but they didn't process this amount and close my account and told me that i have double account with my name, and email me that only one account for one player, but i asked them to please tell my early accont nam wich you identifyed me other account...but they didn't telling ,,,,,, i checked my all eamil, ......but i didn't find any other account infomation and i used only one eamil address to register the casino, and i belive that if i used same email it couldn't work. whatever they didn't inform me that wich is other one yet. ti already email them i made deposit after enquiry from your supporter , so if you have found any double account please inform me other name, but they didn't prove it yet, and now they didn't send any reply in my eamil. please help me to get my money. if they belive that i have two account then they should prove other account with my name and return my deposit back,,,,or if they can't prove that i don't have two account with my name, they should give my withdrawl back.