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Casino RedKings

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 37 reviews
5.6/10
37 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • Live chat open 24/7
  • Mobile friendly
  • UK Gambling License
  • iTech Labs Certified
What we don’t like
  • More deposit methods than withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Casino RedKings Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.redkings.com/
Established
2006
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Affiliate Program
EGO
Languages
Bulgarian, Croatian, Czech, Danish, Finnish, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, French, Greek, Romanian, Russian, Turkish, German, Slovak
Casino Type
Instant Play, Mobile

Casino RedKings is an online casino that gives players a realistic Vegas-style gaming experience. Powered by SkillOnNet, Casino RedKings is able to offer a multitude of different games. They hold a license in the jurisdiction of Malta and the UK Gambling Commision to offer games to their players. 

Security and Fairness

In an effort to keep their players safe, Casino RedKings uses multiple security protocols. The most important of these is 128-bit SSL encryption. This technology prevents anyone from accessing your data as it is sent to and from the casino server. Casino RedKings then keeps this data safe from being harmed or stolen with the use of an industry standard firewall.

For those concerned with the randomness of their SkillOnNet games, Casino RedKings has published an audit from iTech Labs. This certificate can be viewed by clicking the seal on the bottom-right corner of the website. It validates that the games produce genuinely random results. Although the most recent audit is two years old, there is little doubt that Casino RedKings continues to run a fair operation.

StallCation

Complaints

Read the complaints other players have left for Casino RedKings. Learn more about complaints.

Show all complaints
Casino RedKings - My Withdrawal hasn't been paid, 19 days and counting
Casino claims transaction has been processed and paid.

My bank confirmed that they have not received the payment

Please find the attached proof as asked for!

This is what has happened so far and I'm not happy...

1) I have deposited with card ending 4117 to withdraw my funds

2) £20(?) was successful to withdraw

3) Attempted to withdraw 1240€, the transaction instead of being send to card ending 4117 it was send to card ending 2289, which my bank rejected as they don't accept refunds as a type of transaction

4) I was asked to provide other bank details for a wire transfer, so I provided the bank details for card ending 4117, which I don't own, the money couldn't be paid to an account with a different name, which is contradictory to point 2.

5) I therefore provided my TransferWise account details with a EURO IBAN number and BIC/SWIFT Code and I explicity stated that I need to be paid in EUROS as that's the only currency that the bank accepts.

6) You pay me in GBP anyway? No idea why this happened, good stuff?

7) Bank rejected payment as it's GBP not EUROS

8) Now you claim the money has been successfully processed and TransferWise have confirmed they only accept EUROS into that account and therefore wouldn't convert the currency.

9) I'm more than happy to be paid on Skrill which I've verified through you guys.

This is just getting ridicolous as I've been trying to withdraw since the 27th December, which is over 19 days ago. I've provided all necessary documentation and I keep being told I will be contacted soon by the payments team or something. I haven't received an email from you guys since I withdrew originally. Please sort this out ASAP.
staus Resolved
€1240
Casino RedKings - Payment delayed over 168 Hours
I was looking for a casino with skillonnet software on askgamblers, I found redkings casino rated very good 8, with a pending time 0-24 hours and payment with e-wallet 24-48 hours, So I registered and logged on the casino on Wednesday 23 september 2015, I made my first deposit of $40 via neteller with the bonus of 100%, I had $80 on my balance, I played for hours to clear the wagering requirements, I finished the wagering requirement the same day, and I still got $500 in my balance, I decided to make a withdrawal of that amount, I uploaded all my documents, and made a withdrawal request late on the same date, I received a confirmation of my withdrawal request by email, on the same day I tried to make some other deposits, but I was told I can’t make any deposit while I have a pending withdrawal, after 2 days, on Friday 25 September 2015, I contacted the live chat about that withdrawal request and they answered me that the amount should get to my neteller account on Monday, I decided to wait another 2 days, on Monday, as I did not receive anything yet, I contacted the live chat again, and the answer was that they had to contact me by phone to verify some information, I was contacted by phone on Monday 28 September 2015 at 13h50 GMT, they said everything Is ok, and that the amount should get to my account maximum on Tuesday 29 September 2015, and on Tuesday 29 September 2015, I still did not receive anything, so I contacted the live chat at 12h30, and they answered that they have nothing to do about that delay, that was just the normal procedure, I tried to get connected to the redkings casino to talk with the live chat many times, I couldn’t access my account, reason cluttered system, try again in few minutes, so I contacted the support by phone, and they answer me the same thing, and she promised me to send an email to the finance department about this problem. Today Thursday 30 September 2015, I am still waiting for that winning to be transferred to my account, and my account is still blocked, I can’t even access to my account at the casino. Means that from my withdrawal request until now I am waiting about 168 hours, and in their page on askgamblers they have a pending maximum 24h+payment maximum 48h = 72Hours to get your money to your account. Now I want to know why they had delayed that payment for over 168 Hours. I used to play in many other casinos since 1998, I have never had any problem with any others, except this casino that I trusted following his rating at askgamblers, maybe askgamblers team should recheck the note they gave that casino. Just one other thing, why Casinos don't make their verification before we make deposits, because when we decide to make a deposit we don't verify the casino and all deposits "e-wallet" are instant, why cashouts aren't the same, we give our money instant and to receive it, we have to wait longer with all the barriers they create.
staus Resolved
$500
Casino RedKings - Withdraw Not issued

I read the the terms and agreed, then deposit my money into their casino and played, I got up to $700.00 plus and keep playing, when I got down to $670,00 (around there), I decided to withdraw $600.00 on the 24th of February and played with the rest and lost the $70.00. The next day I tried to deposit and the casino was saying; "you have a pending withdraw and you can't deposit until you cancel your withdraw or when your pending is cleared", I went to live help and asked what's the situation on my withdraw, the agent informed me that you have to send in you documents in order for your withdraw to be cleared, I sent the documents, they were not happy with them, I sent them again and again they were not happy and sent the last on February 27 and did not hear back, the next day the 28th, I logged into the casino and noticed the $600 pending was gone and they put a credit of $21.65 back into my account, I contacted live help and told me I broke bonus policies, I wagered too much, I played excluded game and my withdraw had been canceled. I played different games and no bonus was added to my account and since when does a person only wager a little at atime, I was on their mother site Mega Casino and never won anything, just spent hundreds, lost every game I played and never complained of unfair gaming, but I did uninstall Mega Casino and I guess that pissed them off and now they decided not to issue my winnings or credit the $600.00 I won, just the $21.65 and said no your not getting either. Now I want the $600.00 they own me.

Regards,

Conrad Douce

staus Unresolved
0
Casino RedKings - I want money from my account

shady reviewed Few seconds agoThis gambling website is a complete rip off. They take money from your account without your consentAnd when you try to get your money back they will simply say the money was deposited and played.Through when actually they cant prove it as the on your gambling account statement it would neverShow those transaction but if you check your bank statements you will find that the money will go Missing from time to time even if you dont use their website after using your card only once for theInitial deposit. In my case when i opened my account i deposited £100 and transfered it to my redkingsCasino account, played through lost everything and when i tried to deposit another £100 i found out my account is blocked for verification reason and i have to provide the required documents to make further deposits.I just simply didnt bother to send my documents as the games looked controlled so i thought i should just leave it as it is. The same evening i checked my account and found out that £500 have gone missing from my account so i contacted them straightaway and was told that it must have been an error and the monies should fall back into my account. After 2 and a half weeks i got the funds back in my account but a week after that it went missing again i called my bank and was told that the same company has re claimed the money and they authorized it because they thought that i shared my card details with them. Since then i am trying to get my money back but these people are completely denying all the facts and evidence i provided to prove my point and are telling me that i actually played through that money on their website when my redkings account transactions clearly shows that i had only deposited £100. I have contacted my bank again today and asked them to sort this mess out as it was their responsibilty to safeguard my money. BEING A GAMBLER FOR 8 YEARS AND SPENDING THOUSANDS OF £ EVERY MONTH I NEVER REVIEWED ANY WEBSITE BECAUSE I WAS NEVER TREATED THE WAY I HAVE BEEN TREATED BY BEING A REDKINGS CUSTOMER. THEY STEAL YOUR MONEY AND YOU WOULDNT EVEN KNOW. I WOULD ADVICE ALLLLLL UK CUSTOMERS NOT TO BOTHER OPENING ACCOUNTS WITH THESE CROOKS AS THERE ARE MANY RELIABLE GAMBLING WEBSITES IN UK AND OTHER PARTS OF EUROPE.

staus Unresolved
0
Casino Redkings - didnot pay my withdrawl

i was played redking casino few months before with bonus 3200% and this bonus i found from a forum, when i create account i ask to chat support that , am i eligible to this bonus, they told me that iam eligible and i can claim this bonus after my deposit, but it didin't work when i claim this bonus with bonus code, but supporter manually credit this bonus, i played with this bonus and won more than 1800 after full filled all wagering requerment. and i withdraw request for 600, but they didn't process this amount and close my account and told me that i have double account with my name, and email me that only one account for one player, but i asked them to please tell my early accont nam wich you identifyed me other account...but they didn't telling ,,,,,, i checked my all eamil, ......but i didn't find any other account infomation and i used only one eamil address to register the casino, and i belive that if i used same email it couldn't work. whatever they didn't inform me that wich is other one yet. ti already email them i made deposit after enquiry from your supporter , so if you have found any double account please inform me other name, but they didn't prove it yet, and now they didn't send any reply in my eamil. please help me to get my money. if they belive that i have two account then they should prove other account with my name and return my deposit back,,,,or if they can't prove that i don't have two account with my name, they should give my withdrawl back.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 345
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
5.6/10 37 reviews

Top reviews from our players

Good selection of games. Fast payout. I user name Marley 1000. I initially had a nightmare with this casino. Account got locked. Wouldn't pay my withdraw. They apologized.

Then I just couldn't get any luck. That's improved. Not the most exciting wins but a wins a win. Give them a go they are ok.

Don't always respond to emails. Or the email comes back as recipient unfound.

Thanks for taking the time to report on your experiences and recomendation

user avatar

Nothing. My user name is Marley 1000. Terrible experience. Joined a week ago deposited played a bit had a small win. Withdrew it.

Email came and asked me to check my details and fair enough my dob and address were wrong I updated them but site wouldn't save them I sent over 10 emails to customer support !!! NO REPLY.

Then I get email saying withdraw processed. So I think ok must be sorted. Today I make a deposit. Try to play. Funds held contact customer support. So I rang!!!! Only to be told restrictions on account till I upload docs. Hang on u processed my withdraw!!!!!!!!! And why take the deposit if I can't play !!!!!

Rubbish customer service. Don't answer mails. I have asked for my latest deposit back and account closed.

I'm amazed as I play magic slots and they have been great but going to close this account too as I'm so annoyed. So let's see if I get my withdraw and my deposit back.

i see from your comments above that things changed for you

user avatar

Most important thing with online casinos is to be paid when you ask to withdraw and this casino did pay my winnings fast in my Eco account.

Nice selection of games and no download required. Had a good service with customer service.

No 24/7 live customer service. Casino looks is not up to date compared to nice new looking casinos.

we do have 24/7 live chat, sometimes its just too busy so you have to wait a bit but it is available The casino will get a complete makeover soon so check back again later in the year

user avatar

Casino redkings I have played in this place probably two years ago for first time, and I am playing there still sometimes but with a time passing I visit it less and less time.

Casino has awesome selection of games, and also you can choose download casino or play in your browser. I could say that better you go with instant play, because you will not be required to download their casino, which itself weight a lot, and then you will not need to download each slot which also weight a lot. Strange download software to be honest, I did not know who will be happy to wait so long to finally start playing.

Selection of games at Redkings casino is absolutely good and awesome. They have games from Cryptologic, Nextgen, Skillonnet, WMS, netent. This is perfect amount of games and different softwares, and if Netent is famous software, others is not so popular, so for some players this can be just paradise of new games. Believe me, their games are very good.

Customer support I rate 10/10 and give them huge thumbs up. This is because they have very good customer support. I have spoken with them numerous times, and I never had any single complaint. They also working 24/7 and it is another reason why I can just rate them 10/10. Very solid and good trained stuff, something which I am really love to see in all online casinos.

Bonuses and promotions are regular, but usually casino makes high wagering requirements on their bonuses, or they just use something like max allowed bet is 10% of bonus received, and it is just too much hard for me to calculate and keep this number in my head, also I am always have a fear to click max bet or big bet by mistake.

Withdrawals are took usually a bit longer than 24 hours, but it is not so bad overall.

I rate this casino with 7 stars.

Generally nothing, but currently bonus terms and conditions is not good at all.

I joined and took their no deposit bonus. No luck, I made a deposit of $8 and got 100 Free spins on Hot Wheels, with X60 wagering. I managed to complete wagering and withdrew about $200 from my $224 winnings. I wagered the amount on Foxin Wins.

I like everything about this casino the game selection and recommend to everyone. Will deposit here in future again.

Pending period is supposed to be till following day midnight, but mine took just over 48 hours.

Casino RedKings is another great casino that offers games from Skill On Net, NextGen and WMS. I have to say that from the moment I discovered these casinos I became a regular player here.

This casino offered a 20 no deposit bonus from some affiliate site which I was happy to take. The bonus had a high 60 x wager and a 100 max cashout but I didn’t mind because I got to play some of my favorite games. I think that all of these casinos are connected and even share the same live chat support. For example if I make an account in one casino with one username I can’t enter the same user name in another casino. At first this was really weird because I had to remember a lot of usernames. The registration process is the same in all of them. You have to enter all of your personal details and verify your email address before you can take a bonus and start to play.

Navigation through the casino software is easy and there is almost no need to contact live chat support. I have to say that live chat is available 24/7 and the operators are very kind and professional. When I took the bonus I started playing some of my favorite games. I started with Irish Eyes 2 but she wasn’t paying good so I moved on to Medusa. I simply love this slot. She is very kind to me and boosted my balance to 80 euros. I then moved on to Super Safari which is an exact clone of this game. With about 60 balance my only option was to go to 300 Shileds and try my luck in the bonus game on a 0.50 bet. I got the bonus game when my balance was down to 20 but it paid only about 8 euros. I lost my remaining balance on Merlin’s Millions.

Overall I recommend this casino because now they have NetEnt slots so there is something for everyone here.

Casino Red Kings it is one more brand owned by Skill on net. In past I played there, have mixed experience, but never bad. Now after they add Netent games I am think this casinos and Red Kings exactly will get another life, because Netent is very popular.

Casino Red Kings have games from Netent, WMS, and Nextgen. Not interesting everything for me, except Netent, because I am easy can call myself huge Netent fan, love their games.

Customer support is not different that at any other casino from this group, few times I open live chat from different brands, and spoke with the same live chat agents, was quite funny. But I do like that they always online, I never waited longer than a minute before someone from customer support appears and answer on my questions.

There is a lot of bonuses and promotions at casino Red Kings, some bonuses good, some bonuses have high wagering requirements. Such things you should check yourself before claiming any deposit bonus. Some promotions have awards with real cash, some with bonus cash, this is also important because once I won 100$, was super happy, but then notice that it is bonus money with x 50 wagering requirements, of course I did not beat such high wagering requirements.

Withdrawals have absolutely, 100% same rule as at other casinos owned by Skill on net. Withdrawals held pending until midnight of next day, and then processed on next working day - this means that no weekend payouts.

Overall no any difference with any other casino at this group. But with Netent games they have good chances to get a lot more players, because it is awesome decision to add this games, everyone love this software. I can't say that I am trust this casino 100%, but I never had any problems with any Skill on net casino, this is true.

Long withdrawals (compared to other casinos).
Some bonuses have huge wagering requirements.

When I was going through some lists of no deposit bonuses, I came across Casino Redkings. They're provided by Skillonnet software,which I've been trying out a few times lately, so when I saw that they give 10€ with 80x wagering upon registration, I decided to sign up there.

The registration was smooth and afterwards, when I had confirmed my email to activate account, I didn't see any bonus in my balance or a place where to claim it, so I contacted their support. The chat lady was very nice and after a little check up she informed me that now they offer 50 free spins on a game called Flip Flop and added them to my account. I liked the fact that support told me everything about the bonus and waited for my approval before added it to my balance. The game took a few minutes to load on the flash play, it was a 5 reel 10 payline slot which flipped around, not spinned like usually slots do. Even though each spin was played with 0.10$ bets, 50 free spins gave me only 1.92$ win.

There isn't much you can do with balance like this. I wanted to play Millionaire Genie, because it was a 3 reel slot but when I tried to place a minimum bet there, it showed I have no money in my balance son instead I played Love Machine, another 3 reel slot with 0.15$ minimum bets. I got a few wins there of 0.50$ and 0.75$ and once won 1$ because of 3 strawberries on the same line. I also tried scratch card called Wall St Winner. I liked it because the minimum bets were 0.10$. I got a 2.50$ win from 0.10$ bets so I played this game for 15 minutes and then got bust.

Overall I had a really short but nice time at Casino Redkings. The support was great and the games seemed interesting, I liked the 2 games I played there. Flash play was a bit slow, but other than that I think they are good.

Casino RedKings is powered by Cryptologic (WagerLogic), SkillOnNet and Next Gaming software. I was kinda interested in this casino and lately I have been playing in couple of them with this same software. So after loading their page which is a nice black and red one I decided to choose instant play and make my sign up.

After the sign up I did some exploration, I saw their promotion offers but I wasn't really interested in them. I did communicate with their 24/7 support but it took me 10 minutes for them to patch me through. So the next thing was the deposit it self, I made a humble 20$ deposit and I went to slots. There I decided to play Titan Storm a 5 reel and 243 payline game. I played it for quite some time since in the beginning it started giving, I can't say that it was much but I was making some profit. Also there is one thing that I love about this game even though the graphics aren't so nice but the music during spin I really like is that wild substitutes for all including scatter so I thought it would be easier to hit those 10 FS but I assure you it isn't the case. I played it for about 40 minutes before I got my first FS in the bonus feature but still the payout wasn't as i expected it was only 8$. I continued playing but with auto spin but shortly after that the slot became really cold and I lost all my balance.

Overall this is not a bad casino it doesn't have mobile play but it has a downloadable version and instant play, also the fact that this casino has been around for quite some time can only mean that it is safe. So be sure to try it out , 7/10.

It supports the best software technology of Cryptologic, Skill on net. I created the account here to try my luck and Cryptologic has proved to be lucky for me before and won more and more money from them so I joined them in hope of that only. It provides wide variety of games and I played some of them and they are proved as the best games in this casino and specially I poker play games.

I deposited the money through master card and chosen one of my all time favorite game named as Caribbean stud poker. Even though I do not like such diff types of poker but I am fed up of playing Omaha so always try a new one. It provides various slots I managed to choose another one that is video slot games with that I just hit a small jackpot a couple of time and it paid me like 10 dollars or something and luckily I got some VIP kind of bonus bonus amount also included in that winning amount. How cool is that guys. This is amazing as when you win the big bet.

It is licensed by jurisdiction of Malta. It was established in 2006.

I love its customer support system. They helped me in withdrawing the amount as earlier as possible. I once took a help from them as I was stuck in the document verification system of the casino and I think they did not get it when I sent them for the first time and I don't have the sufficient time to show all the required documents as I needed the money very soon so they just helped me by their live video chat service system and I got my money in few hours.

They provide various bonuses to promote their casino and I think this is the best way to enhance the casino business. Gave it a rating of 9/10 and in terms of software I gave it a rating of 9/10.
This casino has the best methods to withdrawal as well as deposit , very quick customer service and secure also.
Try it guys, I am sure u'll have fun.

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