More than 10 days withdrawal delay

Hello there!
My name is Markov Andrey.

My first game in Casino Plex was 14.07.16. I make first withdrawal ($174) 16.08.16. Same day I sent all the documents for the account verification procedure and received the answer from the casino that my documents have been approved:

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Dear Andrey

Your username is: CXR70095752

We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: suppor­t@c­asi­nop­lex.com or via live chat which is available in the casino lobby and on our website: http:/­/ww­w.c­asi­nop­lex.com/.

Please also that:

- If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it.

- Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side.

- We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account.

Best regards,
Casino Plex
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As you can see 72 hours passed and 5 banking days passed too but my withdrawal wasn't processed.
Moreover 26.08.16 I wrote an email to the casino support and still didn't get any answer.
This kind of scary me, are this casino still working?..