Casino Plex - Withdrawal pending for too long

posted on April 13, 2016.

I've done a withdrawal at casino plex on the 1st of April of EUR 1K exactly. I spoke to someone of customer support and they told me all the documents were available to process the payment. I entered my withdrawal via the bank transfer option but it's now more then a week there having the 'waiting' status.
Also emailed customer support everyday but they say they are having 'technical issues' with their envoy platform and dont have Skrill available. I don't really care about skrill, but asked this because it was taking so long.
They keep telling me the same BS excuses every day.
I want my money. I didn't use any bonuses or whatsoever.

posted on April 14, 2016.

Hi galactico

Please check your mail inbox related to the email which you send to our affiliate team earlier. Your withdrawal was paid around 1.5 hour ago to your SKRILL acount.

We apologise for the delays and hope this wont happen again!

Best regards,


posted on April 16, 2016.

it's solved, got my money suddenly. thanks guys...

posted on April 18, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.