Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Casino Plex - Withdrawal pending for too long

RESOLVED
Posted on 14 April 2016

I've done a withdrawal at casino plex on the 1st of April of EUR 1K exactly. I spoke to someone of customer support and they told me all the documents were available to process the payment. I entered my withdrawal via the bank transfer option but it's now more then a week there having the 'waiting' status.
Also emailed customer support everyday but they say they are having 'technical issues' with their envoy platform and dont have Skrill available. I don't really care about skrill, but asked this because it was taking so long.
They keep telling me the same BS excuses every day.
I want my money. I didn't use any bonuses or whatsoever.

Posted on 14 April 2016

Hi galactico

Please check your mail inbox related to the email which you send to our affiliate team earlier. Your withdrawal was paid around 1.5 hour ago to your SKRILL acount.

We apologise for the delays and hope this wont happen again!

Best regards,

CasinoPlex

Posted on 16 April 2016

it's solved, got my money suddenly. thanks guys...

AskGamblers
Posted on 18 April 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy