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Casino Plex - Withdrawal of $500 is pending for 3 weeks

RESOLVED
posted on May 21, 2016.

I am a member with Casino Plex since November 2015, they verified my documents long time ago and processed several of my withdrawals. On April 25th 2016 I ordered another withdrawal of $501.15 via Skrill (transaction request code 6790893CT.). Their withdrawal policy here http:/­/ca­sin­opl­ex.c­om­/wi­thd­raw­al-­policy/ states that it should take up to 72 hours, but it is still not paid. I contacted customer support several times and I keep getting immediate responses which seem generic and automatic - that the withdrawal is still pending and there are some technical difficulties.
I want my winnings paid and if it cannot be paid via Skrill I will agree if they send me a wire transfer or credit it on my visa card.

posted on May 23, 2016.

Hello oldenysua,

We would like to inform you that your withdrawal request has been processed to your Skrill account. We have also sent you the confirmation e-mail containing transaction details.

We apologize for the delay and for any inconvenience it might have caused.

Kindest regards,
CasinoPlex

posted on May 23, 2016.

Thanks, I got the money on my Skrill account.

AskGamblers
posted on May 24, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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