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Casino Empire

Casino Empire

The casino is terminated.

Player Rating 3 reviews
2.3/10
3 reviews
Complaint Response 2 complaints
4 days avg. 2 complaints
What we like
  • Home to lots of software providers
  • Their live chat is open 24/7
  • Mobile friendly design
  • Easy and helpful filters in the game lobby
What we don’t like
  • 48-hour pending times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana Obradovic
Bojana Obradovic
170 Casino Reviews

Bojana is the Head of Content at AskGamblers and a writer and editor with over 7 years of experience in various industries. Her vast knowledge of the iGaming industry allows her to always share fresh insights and help players get the truth before they start playing.

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By Bojana Obradovic

Casino Empire Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinoempire.com/
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Italian
Casino Type
Instant Play, Mobile, Crypto Casino

Casino Empire is an online casino where members can go to enjoy hundreds of different games that include video slots, table games and card games. Players will have plenty of different options when it comes to software providers as well since the casino is home to the likes of Microgaming, Betsoft, Playson GameArt, No Limit City, Spinomenal, Wazdan, Booming Games and others. The site supports different languages and players can enjoy the casino instantly through a web browser or on the go. Casino Empire is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Israel, South Africa, Italy, Denmark, France, Spain, Bulgaria, Belgium, Singapore, the United Kingdom and the United States. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players who may be struggling to log into the desktop version of the site can just open the mobile version of the casino instead. This is available on most mobile devices like smartphones and tablets and no app is required. Players can simply load the casino through most compatible mobile browsers for instant and seamless access to tons of their best games and features. 

Security and Fairness

Players can rest at ease here since the casino uses a high level of encryption to ensure the safety of any sensitive data and financial transactions. These will always be encrypted before they are transmitted over the internet.

Games are also regularly monitored for fairness as the casino has a random number generator to ensure this. This will always make sure players have random results generated every time they play.

Support

Anyone who needs help and assistance can contact the casinos customer support team. One of the fastest ways to speak to customer services is by using their live chat facility. Agents will be on hand to help around the clock, 24 hours a day 7 days a week. Players can also email the casino, phone or use their online contact form should they need further assistance.

Virtual Games

Players will have around the clock entertainment with plenty of game choice that includes some of the industries best video slots. There’s loads of different providers here so players may find it easy to filter by their favourites or players can simply use the search engine to find any game, instantly. All the casinos latest releases can be easily found so players can make sure they are always trying the newest games on the market. Titles here include Thunderstruck 2 Slot, Immortal Romance Slot, Reels of Wealth Slot, Ogre Empire Slot, Blood Eternal Slot, Black Beauty Slot and Jumbo Joker Slot. 

There is also a collection of table games as well which means players will be able to choose from variations of black and roulette. Players can also try their luck on some card games and other popular versions. 

Players who do enjoy betting with just cards may also like the range of video poker games. These are just like traditional poker games but with a modern twist and they include Joker Poker and American Poker. 

Live Casino

Finally, there is a live dealer lounge here too so players can turn it up a notch and bet against real life dealers and players. The games are offered in a live and secure online environment and includes the likes of Live Blackjack and Live Roulette. 

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

StallCation

Complaints

Read the complaints other players have left for Casino Empire. Learn more about complaints.

Show all complaints
Withdrawal cancelled multiple times because of incorrect Postal Code even though information was correct
Well, I‘ve managed to get my account verified, wagered the first deposit bonus and ended up with a total of 323,92€ in winnings. I‘ve started the first attempt of withdrawing the money on March 23rd.

Three days later I‘ve checked the status and had to realise that the transaction, without me getting any email notification, was cancelled; with the reason „Postal Code not in correct format“.

(As it is entered like this in my profile, I‘ve entered the Postal Code, and the Name of the District, I live in, and thought this might be the problem), so I started the withdrawal again on March 26th, by just entering the 4 digits of my Postal Code; same story as before, a few days later it was cancelled for the same reason and without me getting a notification.

Requested the withdrawal again on March 30th, trying a different format - cancelled again.

As there were no more options left I could’ve tried, on March 31st I wrote an Email to the support via the contact form on the website (reply and correspondence attached), explaining my situation in detail and asking for help and advice. The answers I‘ve received have not been helpful at all „recheck your postal code and enter the right data“, „your postal code is not in the correct format you need to repeat your withdrawal request“.

After I explained that there are no format options left I could try, the support stopped replying to my mails, so I contacted the Live Chat.

The nice lady on the other end asked me to request the withdrawal again by just entering the 4 digits of my postal code, I told her that I‘ve already tried that and that it did not work, she assured me that it will work now. (transcript attached)

So I requested it again on the same day, on March 31st.

Today is April the 5th and it‘s still not confirmed, status is „Awaiting“.

I’m afraid that the withdrawal will be cancelled again and that the whole process starts again
Status unsolved Unresolved
€324

Casino Empire Complaint Stats

Resolved 0 / 2
Avg. Amount $997
Avg. Complaint Duration 6 days
Avg. Response Time 4 days

Review This Casino

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Player Rating
2.3/10 ● 3 reviews

Top Reviews From Our Players

There is literally not much positive about this casino. They have a decent amount of payment options and good bonus offers but this is basically it. It was my worst casino experience on casinoempire that I had so far in my gambling life. I will never play there again.

The casino has almost no big provider except of gamomats (play n go pragmatics etc all missing) the live chat is not helpful at all you receive prewritten answers to your questions and literally no information at all.
The worst part is that cashouts take 7-21 business days...(in my case it took over a month). I can only advise you to not play on this casino you will have a lot of issues.

Stay clear of this casino. I made a withdrawal about a month ago and thev only just got back me to say there was a game malfunction so they canceled it. it's in the terms and conditions so they can do what they want, there was no malfunction. They worst part of it is that it took a month to get to this point. The support staff are less than useless with no information about anything I asked really.

The casino is good, but there’s no support. They don’t answer the question. I solved the problem three hours in which slot free spins from the first deposit. One thing written on the site, but in the support, they said that the slot is completely different.

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