Page 2 – Player Reviews for Bronze Casino

I came across this Bronze Casino sometime last year, saw that it was owned and operated by Alpha Interactive, so that immediately turned me off from signing up at the casino! But yesterday, I guess I had nothing better to do, my fingers were getting itchy for some slotting action, and I was thinking to myself, “aah, what the heck, just give it try”, so I did! Hehehe.

Okay, I must honestly admit that I was kinda swayed into taking their Easter Bonus offering of 222% + 100 free spins, but on later thoughts, both were nothing special actually, or even any better than their standard offerings. Anyway, after registering and making a 20 EUR deposit, I had to request from their Live Chat host to add in manually the extra 22% bonus and the 50 extra free spins, simply because the system only credited the standard on-going welcoming offer. Not only that, the host had to do her things twice – firstly, to add the 22% bonus, then secondly, to change the free spins amount to 100. Why she didn't do it both in one go? Well, probably she forgot, or she missed it, or whatever, but I'd let you decide on that for yourself. What mattered to me was that I finally got both, but only after about 30 minutes or so of patiently waiting! Hmm, talk about speed of customer support…she was probably too occupied with too many customers at that time, which certainly kept us customers waiting unnecessarily! Not good at all!

The other things that I always do not like about certain group of casinos, are their wagering requirements on bonuses and free spins, including the very limited game providers in their portfolio. In Bronze Casino's case, the 30x deposit+bonus turnover is still on the high side, limiting the playable games when using bonus money has always been a big deterrent for me, and without my favourite games to play, I could only play on BetSoft games, simply because the other providers do not suit my taste at all. Casinos without NetEnt, Microgaming or PlaynGo games are always a big no-no to me, so most probably Bronze Casino would need to go off my playing list very soon too!

Sadly enough, there isn’t anything that I do like about Bronze Casino, not even the navigation around the website, but the absence of real-time wager tracking is the biggest let down of all! These casinos have always said that the platform they are using do not allow for such real-time tracking, but that to me, is just a lot of bull droppings!

I have read a few bad reviews about this casino but I have been using this casino for the last few months and have never received any problems,
Customer service is second to none always polite and don’t leave you waiting,
The other day I could not find my 30 free spins so I went on to the chat and explained my problem and before the chat was finished there was 60 free spins and a apology,
I went to this casino because the games on other sites were getting so predictable ie; BTG, Netend etc,
I have never made a withdrawal so can’t comment on that, but that’s because I very rarely withdraw from any casino because I play for fun and don’t see the point of taking it out just to put it back in again the next week.

If I’m forced to put something in the dislike box it would have to be that I don’t win on every press of the button !!!!!!!!

I receive text message spam from one of their affiliates. I have contacted them about this 3 times by now, only to receive absolutely no response (as non registered). Their live chat is never working (during work hours) and they don't reply to any form of contact as of yet (2 months). A GDPR compliant company should be aware and proactive in how they are being marketed, and take action when one of their affiliates is spamming potential consumers. I will NOT be registering here, since this is apparently not of interest to them

Let me play £1400 then said when I ask was it ok to play as I was from the uk as I checked reviews on them and saw it mentioned. Can’t get back into my account surely this isn’t allowed is scamming please be careful people.

Nothing to like till now shit customer service strongly recommend everyone else to stay away from this scamming website

Everything is dislike
If you want to experience top level disappointment contact with customer service who has no professional attitude, really unhelpful and misguide. I got an email for the free spins from the casino and when I ask to customer service they told me you can't get that free spins. In short I m going to upload the whole conversation screenshots and you guys can understand the whole mater.

They closed my account when I questioned them not being authorised in the Uk

This is not allowed to register customers in the Uk. it claimed there was an issue with visa but took 5 deposits anyway which showed as failed, but were authorized on my account. This site is a con do not use

Continiously spamming me with SMS text messages and they keep doing it after several emails and chats.

The games were ok and plentyfull, the use of the system fine.

That I was able to register and play Yet I am from the UK and they do not allow UK players.. This day in age surely not hard to stop access from a country that is not accepted, even the registration process has the country you are from and has the UK in that option so why would you think you could not play ??, Also the phone section was automatically filled with +44 and the email was a .co.uk.

Yet they are able to still accept you. Yes the T&C state that no use for UK hidden in the T&C.

This to me is a con and a way to profiteer from customers.

There is no reason for this and the countries not covered should be not an option to choose in the registration process, yes you can still get around this but then why would you if you wanted a withdrawal at a later stage this would just then be refused as you clearly gave incorrect information.. ( so this would not be an argument from any casino )

I tried to get my account suspended when I noticed they didn't accommodate visa deposits. The support chat offered me "ways around the system" rather than banning my account to make a non visa deposit which I didn't want and again asked for my account to be banned, they then offered me a "special" bonus if I deposited using paysafecard and continued to ignore my suspension request. Finally they banned my account after 5 minutes of asking.

They have a good selection of games (taken you don't use the deposit bonus)

Nothing good to say about it otherwise, you can only use a few providers with bonus money. But most of all, my biggest nuisance is that I get called pretty much every day. And a voicemail message says: Hi this is Anna from Bronze casino and we have a bonus for you. I would blacklist the number but I can't because they're calling with an unknown caller ID. STOP CALLING ME ALREADY!!!!!

Nothing. The basic level of customer service was appalling. I would suggest to give this site a wide berth.

Took nearly 3 weeks to be paid my winnings. Always an obstacle put in the way. BIC code, IBAN, ID incorrect.... etc. Only with the help of AskGamblers did I receive my money.
I contacted their lawyers (chamberslaw.com) this was the best way to get action taken.

They have a nice selection of games from the big providers, not just bad ones.

This site is very slow. I had alot of problems with lag, server load etc. Furthermore the times I wanted to contact the support, they either didn't respond or where offline. If this was due to problems on the site or chat I don't know. I'm not sure I would recommend this specific site. Not due to slot variance, but due to how the site works for me. I'm using chrome on desktop and a ios smartphone.

450% deposit bonus up to 6000€ sounds intruiging but I do not know TC regarding it

It has been a few months since I sent them an e-mail (they did not have a live chat at the time) and I am still waiting for their reply so I could possibly create an account

Didn’t actually play so can’t say anything positive

I couldn’t manually set a deposit limit. I had to go through to live chat and was asked “can I have a reason for you wanting to set a deposit limit” straight away that was a big warning sign. I wouldn’t trust any site which asked me this so I explained I wasn’t happy with not being able to manually set a deposit limit and I was not happy being asked for a reason (which I explained was my right as a customer and all sites should legally have a responsible gambling feature readily available to any customer) I decided not to deposit and will be closing my account.

I could deposit via iDeal, which is nice for dutch players.

I made a deposit and received the money after 13 days.
The live chat is rude and doesn't solve your questions, the bonus isn't worth taking: you can only play the bonus money on limited providers after playing through your cash balance.
You can not unsubscribe from the emails via the mails you get from them (the unsubscribe button doesn't work).

They will not block your account when you ask for it. To me it seems like this casino will do anything to get your money and wont do any good to their players. There are far better casinos to play at which are more fair and have better terms.

Deposit methods are good, visa, master, trustly etc. Also the site loads quickly.

Pending time is awful; up to five days and with my experience it takes that five days exactly.
Bonuses can only be played at small provider games all majors excluded, and site does not allow you to select games only by providers so you have to know provider of the game by name or try to click and close them until you luckily find correct one. Also you have to ask wagering status via live chat because you cannot get that info anywhere else.
You are also limited to withdraw only 20X amount deposited when getting deposit bonus. You get deposit bonus automatically if you dont cancel it via live chat. Also wagering requiremets are in line with other casinos (x35) and this 20x withdraw limitation makes this really bad compared to other casinos.
Chat support is usually available, but they are extremely limited about what they can do when I compare to other casinos ive played (+20).
Ive been waiting over five days to them to reply my email, nothing so far.

If you want to play knowing that if you hit really big you still cannot withdraw all that money after wagering, and dont want anybody to answer your email within reasonable time and you want to wait five days + handling time your money, then this is great casino for you.

Worst casino experience that I have had since 2006.

Good for Instant play, Mobile friendly, Layout, Design. Withdrawal and deposit methods (bitcoin).

This is my fast reviews for Bronze Casino. The atmosphere here was not ok for all. I'm not going to lie. This place scared me. Customer service was worst. Takes too long to resolve player problems. They have very poor communication between staff. I have lost all trust in this casino based on how they have treated me and how I’ve seen them treat other players. They have a rash sense of carelessness and don’t care much to hear Player’s perspectives. Hopefully, they get their act together but I don’t believe I have much confidence that they will. Proceed with caution.

The casino games at Bronze Casino comes from the best providers in the casino industry.Software is easy to use

Welcome bonus is small. Customer service has been criticised. High Wagering Requirements. Low limit on monthly withdrawals.

This is my fast reviews for Bronze Casino. The atmosphere here was not ok for all. I'm not going to lie. This place scared me.

Game selection. Layout. Design. Withdrawal and deposit methods (bitcoin).

Poor customer service. Takes too long to resolve player problems. They have very poor communication between staff. I have lost all trust in this casino based on how they have treated me and how I’ve seen them treat other players. They have a rash sense of carelessness and don’t care much to hear Player’s perspectives.Hopefully, they get their act together but I don’t believe I have much confidence that they will. Proceed with caution.

Nice bonus and nice free spins although limited to a few games but, hey, it's free money. So far have won my deposit back and I will continue playing. All in all it's a good casino like all other ones from Alpha Interactive. Never had problems with them. Obviously I know I am playing at a casino and that at some stage they are going to win but it is my choice, my way of having fun, spending a few quids the way I like it. Good one Alpha!

People in chat cannot do much but all in all was a good experience.

When playing with your own money game selection is quite ok.

This is maybe my worst casino experience so far.
- Welcome bonus can be only played on games of 2 providers.
- You can't follow your wagering unless you ask about it from Chat.
- No responsible gambling controls
- Chat was working well for me, but they can't do much.
- They don't respond to their support e-mail. I have tried to contact them 3 times via e-mail, but never got any response. It's been 7-8 days from first e-mail. (I'm trying to close my account permanently, because of the bad general experience I got here).

Didn't win anything, so I can't say if withdrawing works or not.

-P-

Plenty of games. Standard welcome bonus. Live chat. Pretty much a basic layout like any other from Alpha Interactive Solutions N.V. Casinos.

So I joined up as I saw they accepted AUD (but really it's all converted to euros). I noticed they had a 200% bonus with a code you put in upon deposit. I decided to skip the bonus as I had a feeling the bonus would severely limit the game play. Upon deposit I was given the bonus anyway and sure enough you can't play any of the major providers with bonus funds. Your limited to ones like playson(yawn). Played Draculas family and lost half my deposit in a few mins. Went into another game and tried betting $1.50 per spin and every time it would say bet value has been decreased to match bonus??? or something like that. I decided to try another game and every time a new game loads it would say "you have an active previous session" and it would take me back to that game that wont let me spin the $1.50. Go out, clear cache, log back in try Load a new game and again you have a previous session. In the end managed to get it to 0 and tried closing account but chat didn't seem to respond. I honestly don't know what that experience was but I can guarantee I'm avoiding all Alpha Interactive Solutions N.V. Casinos as I remember the same experience at magic slots. Lesson learned.