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Bonanzino Casino

Bonanzino Casino

The casino is closed.

Player Rating 3 reviews
1.3/10
3 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints

Bonanzino Casino: My Expert Opinion

Bonanzino Casino comes with a simple look as it lists bonuses and games sorted into different categories. The main navigation menu opens up from the left side of the screen allowing you to access different lobbies, check out promotions or contact chat support.

Petar Mitrovic
Petar Mitrovic Content Specialist
210 Casino Reviews

Building on a decade of content creation, Petar has spent over eight years deep in the iGaming world reporting on industry news, regulatory updates, and slot mechanics. His focus lies in helping players through top-tier casino content, with an emphasis on operator reviews and high-impact landing pages.

user_avatar
By Petar Mitrovic
What we like
  • Various offer of casino games
  • Good selection of bonuses
  • Accepts crypto
What we don’t like
  • Unresponsive chat support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bonanzino Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bonanzino.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, German, Spanish, French, Finnish, Portuguese, Italian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information About Bonanzino Casino

Bonanzino Casino is one of the new casinos online that is licensed and regulated by the Government of the Autonomous Island of Anjouan.

It takes only a few minutes to register on the website. All you have to do is enter your email address, password and your nickname. You’ll receive a code to activate your account, and you’re good to go!

Before you do so, we recommend you check out our online casino review of Bonanzino Casino. We went into detail about payments, games, customer service, and the casino’s commitment to responsible gambling so that you know what to expect when you kickstart your casino journey.

Payment Information and Options at Bonanzino Casino

You can deposit and withdraw money from your account using secure payment options such as credit and debit cards and e-wallets. Bonanzino is one of the casinos that accept crypto, so if you’re into cryptocurrencies, you can use them to access the world’s popular casino games.

The minimum deposit is €20, which is also the minimum withdrawal. If you meet all the conditions and verify your identity and perform the required checks, the casino will process your withdrawal within 24 hours. It might take some time after that to receive the money in your account.

The maximum withdrawal limit is €2,000 in a day, €5,000 in a week and €15,000 in a month. It’s best to ask for the withdrawal using the same payment option you used for deposits. Also, you may not submit more than one request in 5 days regardless of its status, which is something to keep in mind, especially if you win.

Customer Support at Bonanzino Casino

You can contact the casino via email, the website contact form, and the live chat. If you decide to use the contact form, you can do so by clicking on the 'Contact us' in the website's main menu. Then, you have to wait for the casino to get in touch with you. 

Emails are great if you send documents and have questions, while the live chat is the most convenient. 

The live chat icon is in the bottom right corner of the screen; all you have to do is open it and start chatting. Despite the fact that the support is open 24/7, you may wait a few hours before you receive an answer.

We tested their chat and none of the agents came back to us. This could be due to the fact that it’s a new online casino, but either way, we haven’t received any answer even after hours of waiting.

Games at Bonanzino Casino

Bonanzino Casino meets the requirements of a good online casino, offering a variety of games for players with different preferences.

The majority of games are online slots, which are grouped into different categories. Players can see what is popular, new games added to the website and, aligned with the casino name, all the slots with “Bonanza” in its title. You can’t play demo versions, which means that you must be a member to access games.

Over 70 table games are available, with different versions of blackjack, baccarat, roulette and poker, while the live casino lobby gathers providers such as Ezugi, Betgames, Superlotto TV and Vivogaming.

Bonanzino Casino’s Commitment to Responsible Gambling

To keep the players safe, Bonanzino Casino provides several responsible gambling tools. You can ask to be self-excluded from the casino. At the end of the inactive period, you can resume playing at Bonanzino Casino, but you must go through the additional 24-hour cooling-off period.

Players can also set deposit limits to prevent spending too much; they can contact the support if they need assistance with setting things up.

Gallery

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StallCation

Complaints

Read the complaints other players have left for Bonanzino Casino. Learn more about complaints.

Show all complaints
I've been waiting for a 500 withdrawal for over two months now

I've been waiting to withdraw $500 for over two months.

The support doesn't answer emails, but answers in chat, constantly asking to wait until their payout department decides something there.... Two! Two months I've been waiting for them to decide something....

My latest correspondence with their support team:

Hello! How can I help you?

hi

Are you here?

Dec 26, 2024, 3:41 PM

Dalerio

Hello, how can I help you?

I've been waiting for the withdrawal for over a month now... <email address removed>

Dec 26, 2024, 3:42 PM

Dalerio

Let me check

your saport has already relayed this to some department three times)

Dec 26, 2024, 3:42 PM

Dalerio

This was forwarded to the relevant department to be checked and approved as soon as possible, we apologize in advance for the delays caused. For any necessary you will be informed as soon as possible and you will be also informed via email when the withdrawal is completed.

okay, I've seen this message three times already)

And how long is the wait? A year?

Dec 26, 2024, 3:48 PM

Dalerio

There is no update we can provide at the moment, I am sorry for that, but this was forwarded to be checked and you will be provided for with an update as soon as possible. Feel free to visit us again later during the day for an update.

27 Dec 2024

Hi, any update on my problem?

Dec 27, 2024, 12:42 PM

Dalerio

Hi there! You will be informed as soon as there is an update on the query. Your patience is highly appreciated!

image .. 2 months! .. unbelievable speed of withdrawals)

Dec 27, 2024, 12:45 PM

Dalerio

I do apologize for the delay and I appreciate your patience as well. Will report this to finance team and highlight it as urgent and I really hope it's sorted out as soon as possible! 🙏

30 Dec 2024

Hi

Is there any news on my problem?

Dec 30, 2024, 1:11 PM

Dalerio

Hi there! You will be informed as soon as there is an update on the query. Your patience is highly appreciated!

31 Dec 2024

Hello

Is there any news on my problem?

Dec 31, 2024, 4:42 PM

3 Jan 2025

how do I contact your finance team?

Jan 3, 6:33 PM

Dalerio

Hello there, do they have an e-mail address? I've been waiting for my withdrawal for 2 months and no news, only promises.

Jan 3, 6:35 PM

Dalerio

You can try to send an email to [email protected]

I've already written there.) no answers ..image

Jan 3, 6:37 PM

Dalerio

I will inform our team to check on this because of the holidays there may have been some delays. They should come with an update soon please be patient

slight delays since the 10th month ..ok .. thx

Jan 3, 6:41 PM

Dalerio

You are welcome! 😊

Status unsolved Unresolved
$500

Bonanzino Casino Complaint Stats

Resolved 2 / 3
Avg. Amount $292
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

Review This Casino

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Helpful review? Sign in to make your opinion count. Log in
Player Rating
1.3/10 ● 3 reviews

Top Reviews From Our Players

Loved the fact that it was possible to win $500 in the slot
This online casino has no more pluses
I don't quite understand how I can find casino pluses for 150 characters))))))) please make it possible to write less than 150...as casino pluses don't have any)))

I have been waiting for my $500 withdrawal for over two months now(
The support service does not reply to email, but answers in chat... Every time they have something checking their payout department.... has been checking something for two months already)))))) WTF
I do not recommend this project, the fact that in 2025 there are such online casinos is some nonsense...

Good Selection of Games from many gaming providers., Crypto Payment method which I love since I used LTC,
Easy to Navigate Website and sectioned pretty well, although the website response is very slow at times.

Decent first deposit bonus of 100% and 250 free spins on book of game from Endorphina spread over 5 days.

Withdrawals take forever, I had a pending withdrawal for 5 days and support just keep telling me its holidays, it will take longer, even last week he told me, maybe next week. I accidently cancelled the original withdrawal, I have no hope of waiting again from the start. I opened a complaint against them. I cancelled my withdrawal 3 times by accident.

How many staff do they have, 1 finance person paying everyone? Especially in todays age for a casino that takes more than 48 hours to pay players should be closing their doors honestly.

Withdrawals over $500 needs management approval?

Also when requesting a withdrawal, the balance is not reserved. So in essence if you have a pending withdrawal those funds are available to play when you open a game, which is not a good thing.

Email support took 4 days to get back to me, although live support is responsive, you feel like you speak to a bot that copy and paste most message that is generic.

Hello, payment was made and your complaint has been resolved to your satisfaction: https://www.askgamblers.com/casino-complaints/bonanzino-casino-delayed-withdrawal-pending-for-4-days-already Our live support works in multiple languages, the team are not bots! It is standard practice for any support team to have quick pasted responses to common questions :-) As a verified player, future withdrawals will be much faster.

user avatar

The payment of 344 dollars has not been made for 10 days and it is still waiting. Since I logged in with a VPN, they asked for a document due to my IP address, I sent it and I did not receive any response, be careful, it is a fraudulent site. Live support keeps sending spam messages, there is no response from e-mails. Please think 10 times before depositing money to this site.

As you know, payment was made yesterday. The delay was caused by additional KYC being requested as you deposited via credit card but requested a payout in crypto, and used a VPN to access the site from multiple locations. Now that KYC has been completed, future withdrawals will be speedy.

user avatar

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