Complaint #3 Bonanzino Casino

I've been waiting for a 500 withdrawal for over two months now

By shipczhar

1 year ago

I've been waiting to withdraw $500 for over two months.

The support doesn't answer emails, but answers in chat, constantly asking to wait until their payout department decides something there.... Two! Two months I've been waiting for them to decide something....

My latest correspondence with their support team:

Hello! How can I help you?

Are you here?

Dec 26, 2024, 3:41 PM

Dalerio

Hello, how can I help you?

I've been waiting for the withdrawal for over a month now... <email address removed>

Dec 26, 2024, 3:42 PM

Dalerio

Let me check

your saport has already relayed this to some department three times)

Dec 26, 2024, 3:42 PM

Dalerio

This was forwarded to the relevant department to be checked and approved as soon as possible, we apologize in advance for the delays caused. For any necessary you will be informed as soon as possible and you will be also informed via email when the withdrawal is completed.

okay, I've seen this message three times already)

And how long is the wait? A year?

Dec 26, 2024, 3:48 PM

Dalerio

There is no update we can provide at the moment, I am sorry for that, but this was forwarded to be checked and you will be provided for with an update as soon as possible. Feel free to visit us again later during the day for an update.

27 Dec 2024

Hi, any update on my problem?

Dec 27, 2024, 12:42 PM

Dalerio

Hi there! You will be informed as soon as there is an update on the query. Your patience is highly appreciated!

image .. 2 months! .. unbelievable speed of withdrawals)

Dec 27, 2024, 12:45 PM

Dalerio

I do apologize for the delay and I appreciate your patience as well. Will report this to finance team and highlight it as urgent and I really hope it's sorted out as soon as possible! 🙏

30 Dec 2024

Is there any news on my problem?

Dec 30, 2024, 1:11 PM

Dalerio

Hi there! You will be informed as soon as there is an update on the query. Your patience is highly appreciated!

31 Dec 2024

Hello

Is there any news on my problem?

Dec 31, 2024, 4:42 PM

3 Jan 2025

how do I contact your finance team?

Jan 3, 6:33 PM

Dalerio

Hello there, do they have an e-mail address? I've been waiting for my withdrawal for 2 months and no news, only promises.

Jan 3, 6:35 PM

Dalerio

You can try to send an email to support@bonanzino.com

I've already written there.) no answers ..image

Jan 3, 6:37 PM

Dalerio

I will inform our team to check on this because of the holidays there may have been some delays. They should come with an update soon please be patient

slight delays since the 10th month ..ok .. thx

Jan 3, 6:41 PM

Dalerio

You are welcome! 😊

Disputed Casino Bonanzino Casino

Reason Delayed payment

Amount $500

Discussion

AskGamblers

• Support Team

1 year ago

Dear Bonanzino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

shipczhar

• 1 reviews

1 year ago

All confirmed, I accidentally violated their rules, further I read the rules, admitted my violation, apologized and complied with your wagering condition.
And now I'm waiting for two months while you check something there))))

Bonanzino Casino

• Representative

1 year ago

Hello,

This player first made two attempts to defraud us via bonus abuse, which was detected. The player was notified that bonus fraud had been detected and all winnings stripped from their account - the player did not contest the point in any way. According to our terms and conditions, we should have closed their account, however we left it open with a 1x wagering requirement on the original deposit amount. This was met by subsequent gameplay, but we are not paying out associated winnings until we, together with the relevant game providers, have sufficiently analysed player gameplay to be sure that no further abuse took place.

AskGamblers

• Support Team

1 year ago

Dear Bonanzino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bonanzino Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $292

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Bonanzino Casino Complaints

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Delayed Withdrawal Pending for 4 days Already

Good Day,

My withdrawal has been pending for 4 days already and not been a single update. Support gives the usual answer of "It will be processed as soon as possible" But can never give a turnaround time.

The withdrawal policy states " It can take up to 24 hours" For withdrawal to be processed. It's already been 4 days and still not update...

Resolved

$357

Delayed and Declined Payment

Hello, I recently won 400 dollars from a non deposit bonus, but then it turns out that the maximums withdrawal amount is 20 dollars which was not mentioned in the bonus term and conditions.

Now I have been waiting for more than 72 hours and every time I'm asked to wait for more couple hours although it should be sent within minutes to my crypto wallet.

Resolved

$20