Bob Casino Complaints

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Bob Casino Complaint Stats

Resolved 22 / 22
Avg. Amount $56,094
Avg. Complaint Duration 5 days
Avg. Response Time 1 day
Persistent Issues with Withdrawal Requests for Over Two Months

For the past two months, I've been experiencing persistent issues trying to withdraw €2,000 from my BobCasino account. This is particularly concerning as my account is fully verified, and I had no issues with withdrawals prior to this period. Each attempt to withdraw results in the system canceling the request, displaying the message 'Withdrawal request canceled.' Despite following the given advice to retry, the issue remains unresolved.

The prolonged delay of two months in accessing my funds is excessive and highly inconvenient.

As a verified account holder who previously had successful transactions, I urgently require assistance to resolve this situation and ensure the successful withdrawal of my funds.

Status solved Resolved
€2,000
The winnings are not paid
Hello. The winnings are not paid. The situation is this. I won $ 45,000. At first I was accused of a multi-account. But it is not. I passed all the checks. Although all bonuses were canceled, which I also consider a violation on their part. In the terms and conditions, a withdrawal limit of 4000 is written. $ per day, $ 10,000 per week. 40,000 $ per month. The first week paid without problems. 10,000 $ received. Now requests for payments are canceled. They write that the problem is on the side of the payment system. She rejects the payment on my part. Although from others online casino payments come without any problems to visa and webmoney.
Status solved Resolved
$35,000
Withdrawal not apporved
I have a withdrawal standing out allready more then 48 hours and support agent is telling me 2 days in a row that the finacial department will aprove my payment shortly. My acoount is verified, all documents are approved and I did not use bonuses for my winnings.

I hope they will solve my problems shortly, because this not a fast cash out like they promise on their website.
Status solved Resolved
Withdrawal of €7254.50 delayed for over a week

I have a verified account at Bob Casino and already made several withdrawals, which were usually processed within 2 days.

Now my latest withdrawals are stuck for over a week and still pending. I already contacted the support twice, but they only told me to wait and that they forwarded my request to the payment department. The payment department never replied and no one can give me an approximation of when I can expect my money.

It's a shame their support can't handle this and they are forcing me to come here and try to resolve this.

Status solved Resolved
€7,255
Issues with cashout

I have been trying to do a cashout with Bob casino for the pass to weeks of 1500 dollars and for some reason the keep canceling my request. I have proof of the history and cashout and documents which has been approved by them. They keep saying that my withdrawal was cancel by user which I never did and or other, which when I text them, they say to try withdrawing again. Then they will say that the cashout method was not used in my region.

Status solved Resolved
$1,500
Casino don't pay for Maxquest tournament
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 5073326

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 5th . so i won €40 not bad .


It's been 1 weeks ago since i won .
but i havent received any money

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.


Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
Status solved Resolved
€40
Waiting for weeks on a Max Quest Tournament prices
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 4965595

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 9th . so i won €20 not bad .

the other tournament i did better and became third (€150)

after these big price tournaments they started to orginize the same tournaments but with smaller prices ( €150 for the winner and €5 for the nr 10.)
I won the tournament and so €150

makes a total of €320,00

It's been 3 weeks ago since i won the first tour.
but i havent received any money, instead i didnt received nothing from al the 3 tournaments.

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.
Even agent MARIO (very rude) our conversation wasnt done , but he said " my shift is done i will put you on hold so you will get a new agent who will help you." (like REALY?)

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
Status solved Resolved
€320
Stalling on €8,000 payout for over a week
Deposited eur6200 with Mastercard one night on several deposits total. Deposited with Mastercard becuse they stated they pay winnings to Mastercard from my country, Sweden.

Won back on last deposit. Ended up 7-8000k. First I had to wait several days pending on my cashout. Then after complaining they say they cant pay out or refund to Mastercard.

They say I should use bank transfer.

Did this on wednesday 23 eur4000 max as they told me on wednesday. Accepted on thursday. Then another eur4000. They told me 5 business days wait. (its IBAN and EUR so never takes more than a day if they pay (eu regulations))

I had a feeling right from the beginning this will be stalling.

So now Im here on day 6 for bank transfer. Plus the stalling on mastercard. No money and live chat cant connect me with payout department. Not even give me a mail to them. They dont communicate with players. And no timetrame.

Bob, refund my eur6200 mastercard deposits. You can do that.

Then wire the rest.

You are not helpful at all.
Status solved Resolved
€8,000
Blocking my account claiming self

Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

I will start from saying that last year (2018) I set limits on bobcasino till November. When my self-exclusion ended I asked to reopen my account. After a few e-mails with requests I got info that my account was active now (Nov 28, 2018). When I tried to log in a pop-up info jumped with message: "You have set self-exclusion limit etc.." and I could not log in. After a few emails they told me I had probably self-exclusons in other casinos and could not log in until they end. I denied I had no limits anymore in any of the MGA licence casinos. The bob team told me to write an official email with request to open my account. So I did. I got info back that they could not reopen my account - see attached files nr 1 and 2 with the emails with bob casino support.

What is more funny I was trying to register at other N1 casinos: N1casino (Oct 31, 2018), spinia.com (Jan 31, 2019) and euslot.com (March 20, 2019).

Each time after registration my account was blocked with information that I set self-exclusion limits which is not true. I asked for explanaitions but either got no response or short info that I have self-exclusion.

The most annoying thing is that I could play without any problems in betchan.com (N1 casinos licence) untill today (March 29, 2019). I made many deposits and withdrawals without any problem. But today I coud not log in, just saw info: "You have set self-exclusion limits..." Are they serious? Who makes self-exclusions on my account? Do they have errors in their system?

I emphasise that I HAVE NO self-exclusions at any of the MGA casinos (like casinoeuro.com, betsson.com, unibet.com and many more) and would like to know why N1 casinos blocked all my accounts?

Have a look at my last e-mail sent to bobcasino support (file nr 3) on March 21, 2019 and still without any response.

Please askgamblers help me to resolve this case with N1 casinos.

Best regards,

xman07

Status solved Resolved
Self Exclusion issues
Last tuesday (26 march 2019 ) i started playing on a couple of N1 interactive Ltd casino's (Spinia, Euslot, N1casino and Betchan). I created accounts on all of these casino's and started depositing. Whenever i deposited I already made sure i set a deposit limit (50 euro) to prevent losing too much. I know i have a gambling problem and already have self excluded myself on a lot of casino's but with this brand/license i could still open an account. While playing these casino's I found out that I was losing too much so i set a self exlusion forever (based on gambling problem) on Betchan on tuesday 19:29 pm. About an hour later I created an account on Bobcasino (also a N1 interactive Ltd casino) and to my surprise I was not self excluded or anything. I contacted support and they told me that i could deposit and i started playing again. (this was not what i suspected) The problem was that i played a LOT the upcoming days even though i was self exluded by this casino under the N1 interactive Ltd license. I lost a lot of money and made one withdrawal yesterday. Today, when i wanted to login on bobcasino (or any other casino under this license) I saw the message stating (self excluded) and i could not login. My other accounts were also self excluded on the other brands.

I directly contacted bob casino support to find out what happend( ive been playing for three days and now see my account blocked). They told me ive set a self exclusion period forever on N1 interactive limited Ltd license 3(!) days ago and was not be able to play. But i could! Why was I able to play when i deliberately asked to self exlude myself forever on this casino's license. They only blocked me until I made a small withdrawal (which they payed out) but not when I was losing a lot of money. If I was self excluded for all casino's under that license (what they told me via chat, see attachment) I shouldnt be able to play and should get a full refund of all my deposits since then. I contacted support and they told me the issue was passed on to management but this is some serious flaw in their self exclusion program.

Self exclusion because of a gambling problem is a serious thing and if the guy in livechat can tell me my account was self excluded 3 days ago i should not be able to sign up or even deposit on this site.
please help me, i think this casino has made a big mistake letting me open an account and deposit especially when i self excluded myself forever on the same license on a other site.
Status solved Resolved
€1,850
Terrible misunderstanding
Dear Askgamblers
I registered on BOB casino and won 800 euros. I was asked to verify my account, which I did successfully and I was able to withdrawal my winnings. My first withdrawal was processed very quickly. I continued playing, and made a couple of deposits with the total amount of 900 euros and won 5.000 euros. My withdrawal was delayed for a week and I was requested to send selfie with ID in front of Live chat of BOB casino and selfie with the note that says" Hi BOB casino (date)" I sent everything that was required of me and all of my selfies were approved. However, after that I received a letter from the casino, stating that my IP intersected with another IP and that all of my winnings as well as my deposit will be confiscated and my account will be closed. I use internet provided by company called Megafon. After consulting with technical specialist from my internet provider, I acknowledged, that Megafon provides a limited amount of dynamic and constantly changing IP addresses, which have a high possibility of intersection, since millions of people use the same provider. I am only one of millions of people who are using this internet provider. I`ve been playing in this casino for a while, my account was successfully verified, I had won my winnings fairly and I had previous successful withdrawals. Dear ask gamblers team, please help me to solve this misunderstanding.
Status solved Resolved
Refusing to provide proof of bonus term violation
Hello dear askgamblers members! I registered at bobcasino.com and took a first deposit bonus. I was wagering this bonus about 12 hours and made a withdrawal of 8,500 rubles. I was waiting for my winnings about 4 hours and after that I got a letter that my withdraw request was canceled. I asked support what happened and received an answer that one of my bets was bigger than max amount for this bonus. I asked to send me my bet history and they said that I can see it in my account. I can see only last 100 bets in my account and I asked them to send me bet history to my email and they denied my request I asked them again and they promissed me to send it. I did not get bet history and submit a complaint at latestcasinobonuses.ru they did not accept it and I decided to submit a complaint at Your site. I attach screenshots of cashier and history of bets. I hope YOu will help me.
Status solved Resolved
Unjustly taken funds from my balance after bonus round
I kept having problems with the bonus functions on the website, but every time I contacted the support staff, they helped but seemed annoyed. I apologised(because I thought it was my fault), but when it did it for the third time, I got annoyed. I deposited money with a bonus code and the bonus didn't show up in my account. I thought it was perhaps me though, so i left it and started playing Wolf Gold. I spun a couple times at the lowest bet 0.25c (Euro) and I got a bonus round. It payed 12.25 and I started to spin again. After the first spin finished all my funds from the bonus disappeared. So I immediately contacted support. He says he'll take a look and lo and behold, Tells me delaying a spin is forbidden and I delayed a spin. I had NO idea what he was talking about, but he rudely told me, 'I obviously did know what it was, because I just did it. After contesting this and trying to convince him I honestly did nothing 'forbidden', he eventually seemed to realise he was maybe mistaken and tried to back track and say sorry. But said there was nothing he could do, and because the system said the round was delayed, it must have been delayed. He offered me free spins, but I feel this is unacceptable- the spins may or may not pay out and they are not wager free. How is this considered legal or fair? I have attached the transcript. Yes I curse once or twice, but keep in mind, the agent is accusing me of something serious and Im pretty shaken up. It's not a lot of money, but still unacceptable.
Status solved Resolved
€12
Payment that should be instant are now pending for a week
I requested my first payment using Idebit 10 days ago and right after the ID verification was completed, I got my money instantly as it's stated on the casino website for Idebit payments. Couple of days later, I request two more payments (1802$ and 402$ - both Canadian dollars) using the same method. First, they were pending but I could recall them for two and a half day. Now, for the last four days, they're still pending but I can't recall them. I contacted the support via chat and I've been told different things every time for the last 5 days (1. Everything is normal we process them in order we receive them we'll get in touch via email if anything is needed. 2. It will be processed soon just wait, we've got some technical issues with processing of withdrawals, we'll try to solve them as soon as possible. 3. Hello, as I can see at the moment there is some technical issues with your cashout, you need wait till financial department will fix that. Sorry for the inconvenience! Hope all will be fixed as soon as it is possible! Technical issues it that your payment is stuck and need to be refreshed , but it takes time till financial department will fix that! I am sorry, but I am not possible to do it for you!). I was also contacted from Ilona a VIP manager not regarding that matter. I asked her to look into it. She told me last Thursday that the Financial Department is working hard to solve this maximally fast. She'd get in touch when there will be new information. No news since. I'm just looking for a straight answer and a time frame on when i'll get my two payments. Thanks,
Status solved Resolved
$2,204
Withdrawal Discarded, No Further Details
I deposited money using iDebit to Bob Casino, and of course deposits are always accepted and ultra fast on any casino. It's the withdrawals that we have to struggle with. It says fast withdrawals everywhere and that made me register on Bob Casino in the first place. I asked for a cash out (to my iDebit account). I uploaded all the required documents and received an email saying my account is fully verified. Got excited and looked forward to the fast withdrawal but then noticed it says "discarded" beside the withdrawal. Contacted support and they said that the withdrawal has been processed and I have to check with iDebit so I did that and iDebit live support replied saying my account is fine and I should receive funds normally and there is no limit on receiving funds anyway. Note: I have used iDebit on other online casinos and never faced any issues. I contacted Bob Casino support again and they said that it'll be forwarded to their finance department and I have to wait. I am hoping the wait wouldn't take so long. Why is it very difficult to get withdrawals from online casinos but so easy to deposit? Makes you think no? I liked the website, the gameplay, the variety and how fast my account was verified but all I want is my money now. You guys still have a chance in turning this into a good experience. Thank you.
Status solved Resolved
$1,657
My account was frozen and my winnings confiscated without any further clarification
i deposited 200€ on May 27th, won 400€ more playing blackjack, using no bonus, and wanted to withdraw the whole sum of 600€ later. however, soon i got the message that my winnings were confiscated and my account banned, forever. due to bonus abuse which is absurd since i didnt even use a bonus on the deposit. please, askgamblers, help me on this subject. greetings mario p
Status solved Resolved
Closed account and confiscation of 3 BTC without any further details and proofs
My name is Patricia and a friend told me about this site a couple of days ago. My issue is this. The 9:th of september I signed up at Bob Casino. I was new to both bitcoin and casinos and was guided by a friend of mine. After a quick deposit a bonus was sent to me and off I was. An hour or so I had (what I consider to be ) about 3 BTC on my account. After finishing the wager (a new concept!) a made a cashout. Two days later it was denied. I tried again but that was also denied. No email or nothing. I asked i the chat what was wrong and the explanation was quite vague. Sort of, don't worry... The 15:th I was told to provide a selfie holding a sign "Hi Bob" and to fill in my personal info. That I did. The 16:th I was told to upload a selfie holding a sign "Hi BobCasino 2017" I recall asking the chat If a was to make a new cashout (the old was cancelled) or wait for the documents to be verified. If my memory isn't weak the respons was "If you like to..." The 28:th of september my account was "temporary closed" due to "security reasons" and I was asked to skype for verification of my account. This was a stressing time. I don't remember the exact day of the skype interview but I was asked about what machine I was playing, how high my bet was and questions regarding the 9:th of september. I responded to all questions and the interview ended well. I awaited the cashout. The 10:th of October I tried to log on but my account was closed. I wrote an email asking for an explanation and got the response that "Your account is closed permanently, without any chance to reopen and winnings was confiscated. This is the final decision." I wrote back saying that wasn't an explanation but that's the last thing I ever heard from BOB. I had a couple of bad weeks that autumn, wondering what I did wrong. I still got promotion emails and still do. Then I was told about AskGamblers and here I am. My qustions are obvious. I wan't my account reopened and my winnings back. Sincerely Patricia
Status rejected Rejected
BTC3
Are they ever going to pay my legitimate winnings of over €940,000?
First of all, let's start with the most important: I have 960.000 euros stuck on BobCasino, I have no access to my account and I have a terrible feeling that they will never pay me. I am a regular player and I bet with large stakes in different casinos. After reading good comments about Bob, I started playing there in February, in a slot named Reactoonz (from PlayN'Go). At the time, the maximum stake on this slot was 80€. I built a 100K+ bank, got verified, got paid, got a VIP manager, and they even increased my withdrawal limits to 100K / month. They always encouraged me to keep playing more and more, they took the risk and increased the stake on this slot to 400€ a spin, hoping that I will lose all. Slowly I built a very large bank. First with 100€ stakes, then 200€, then finally when I already had a very large bank, I started playing with 400€. So, after some ups and downs, my balance finally got close to 1 million. Because I am a fair person, I would like to mention that until yesterday they had already paid me around 114,000 euros. First sign of problems: for a few days I reduced my playing activity and my VIP manager threatened to cut my withdrawal limits, which they did a few days later. So yesterday I got a call from them, they basically said me that "any other small casino would have closed my account and never paid me" after my winnings. But, because they are apparently a "different kind of casino" with a honest approach, they offer me 100.000 euros instantly plus a car (the one on their current competition) and I give up of my million. I got literally blackmailed, they said if I don't accept this deal they will investigate my winnings with PlayNGo and they will probably find something wrong. P.S: investigation that they already did when I won my first 200K, and they found absolutely nothing wrong, as expected. Well, thank you Bob. I am flattered by someone suggesting that I am a genius with enough capacity, resources and time to change the outcome of a slot machine that is used by the whole industry and generates millions of euros every month in profit, but no... that's not the case, unfortunately. In fact I am a very careful player that reads all the terms and conditions of every site and never claims a single bonus (because I don't want to take any risk when it comes to payments). And they know it! For 2 months they treated me well, they paid me well, they even suggested that I can use VPN software to have access to other providers that are blocked in a few countries (which I didn't, because I don't want to break any rule). Funny, no? A casino suggesting a hack.. Let's finish this long story. After yesterday's blackmailing, and because I didn't accept this "deal", they blocked my account for "investigation". They have no idea how long it will take (I guess forever, cause I've seen it before in other places). To test their good intentions, I've been trying to contact the live chat to ask my current balance (which I know) , and I get ignored every single time. 10, 15 minutes waiting for an answer and no one says anything. Email service doesn't answer as well. I am sending a few screenshots in attachment. I have more than 100. And screen recordings, and emails, and anything else you need. I decided to make this public on AskGamblers hoping for a fair solution, before I send this story everywhere. And I know it will be a big profile case, involving not only the casino but also PlayNGo, which is responsible for million of euros in profit and works with large bookmakers and regulated markets.
Status solved Resolved
€941,287
Will not honor Twitter promotion
Here is a transcript of the chat i just had with a Bob casino "support host" who ended the chat abruptly without resolving the issue in any meaningful way. it's very disturbing. Hey. Wazzup?) Maybe Bob can help you? customer: hi Bob. I just wanted to mention that you guys denied me my first deposit bonus, because you said you don't allow bonuses on bitcoin deposits. however, on your twitter feed you have only two tweets. The first tweet says "🔥10 Free Spins no-deposit https://goo.gl/KtW8bi the second tweet says" 1st deposit bonus 100% up to €100 or 500 mBTC + 100 free spins https://goo.gl/KtW8bi" Support Agent 2 For BTC players we don't have any bonuses and free spins customer: which would lead any reasonable person to assume that you allow bonuses on bitcoin deposits then why does your twitter feed state that 1st deposit bonus is on "up to 500 mbtcn"? Support Agent 2 Please, send screen shot customer: https://screenshots.firefox.com/BaTGVLEn2sbPPd9H/twitter.com i received not 100% nor 100 spins however, i am entitled them Support Agent 2 Sorry but we are not responsible for the information provided by third parties. customer third party!? that is your twitter page! what are you talking about Support Agent 2 Sorry, this is not our Twitter account customer that's your own twitter page who's is it then? Support Agent 2 How I told You we don't have for BTC any bonuses and free spins This is old one information customer when you click on the link in the tweet it takes you this site it is your twitter page Read Support Agent 2 All official information yOu can see on page : https://www.bobcasino.com/promotions Promotions | Bob Casino Support Agent 2 has closed the chat.
Status solved Resolved
Inadequate assistance with a weird glitch of Endorphina slot loading mobile version despite playing on a PC
I played on Bob Casino on the 6th January 2018 and did a bonus hunt on low stakes becasue i wanted to test the casino. I opened the game Voodoo from Endorphina. First thing i realised this was the mobile version of the game because it had a total different interface, eventhough i played from my desktop device (PC). So i thought they only have this version of the game and played on 20 cent bets until i got a bonus feature triggered (3 Scatters). So i closed the game. After some time i reopened the game and suddenly i could only open the desktop version of the game and my bonus feature win was nowhere to be seen. I then contacted the support and explained them what happened. They then told me, that the game log did not show any bets i did on the mobile version of the game, but this did not mean that the spins are not stored somewhere. I then told the support they should check that with technical department or with the provider of the game. It was strange because i had to explain my problem eight times and sometimes i did not get an answer for minutes in the chat. And then i was thrown off the chat and when reconnecting getting a new chat agent, explaing my problem again and again. They then told me they will further this to the technical support team and i should try play the game with my mobile, which is a good idea, only not possible with my nokia and im really not going to ask a friend to play online casinos with his phone. Hours later i checked in with the support again and had to explain my problem again and again. They then again told me that the log did not show the bets and they have no technical problems but they will further this to the technical support.... Winnings spins lost somewhere in the site software and game log data not stored. This is the absolute horrorstory for every casino customer. In my years of gambling something like this never happened. Imagine if i played bigger bets as i usually do. this complaint is not about the money i did not recieve. I think the casino has fundamental software problems and is not safe to play on at all.
Status solved Resolved
Falsely accused of bonus abuse & 1.852 BTC confiscated
On September 8 I made a withdrawal of approximately 2.001 BTC. Later the same day the withdrawal got declined. My entire balance of 2.001 BTC was reset to the same amount as my latest deposit, 0.149 BTC (1.852 BTC was removed). Bob casino claims that the reason for this is bonus abuse. They have still not told mw what they mean by bonus abuse and what terms I have breached to justify their decision. I made the deposit and got a 50 % bonus. I played only on allowed games, under the maximum bet for bonuses and wagered the bonus completely. I do not know what part of this can be considered bonus abuse. It was also my first deposit after the welcome bonuses I got when I registered. There were three welcome bonuses available and this was my fourth deposit that I made after I got a promotional email about the 50 % bonus. Since I have only claimed the welcome bonuses + 1 additional bonus it can not be considered as using "too many" bonuses either. Because of this, Bob casino has no valid reason to confiscate my winnings. My balance should be changed to 2.001 BTC again so I can keep my rightful winnings.
Status solved Resolved
BTC2
Bitcoin Withdrawal Still Not Paid
My withdraw is still "pending" and BOBcasino refuses to resolve the issue. They claim the withdraw is processed and complete but according to the website, it's not.. they have given me several different excuses and even refuse to provide a TXid of the withdraw. I'm unsure if they even know what bitcoin is and how it works, according to the responses I was given.. Either way, I have the screenshots and chat transcripts to show they are not even trying to resolve the issue. They keep telling me to reset and conduct again.. I have no idea what that means but i'm unable to do anything but submit this review in hopes that they will correct this issue.
Status solved Resolved
Did not give 50 Free spins
I got email on August 11 from them they offered 50% and 100 free spins on The Tipsy Tourit slot, so i made deposit but got only 50% on deposit so i contacted support and they added 50 spins and said i will get 50 on 12 August. Today i contacted chatt and they could not give me 50 free spins as it stated in mail, insted they tried to give me 50 spins on bomanji slot at 0.1 euro bet but The Tipsy Tourit slot is 0.2 euro bet. Hoping to get my free spins as they stated in mail.
Status solved Resolved