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Bob Casino - Will not honor Twitter promotion

RESOLVED
hotttpocket United States
posted on March 19, 2018.

Here is a transcript of the chat i just had with a Bob casino "support host" who ended the chat abruptly without resolving the issue in any meaningful way. it's very disturbing.

Hey. Wazzup?) Maybe Bob can help you?

customer: hi Bob. I just wanted to mention that you guys denied me my first deposit bonus, because you said you don't allow bonuses on bitcoin deposits.

however, on your twitter feed you have only two tweets. The first tweet says "🔥10 Free Spins no-deposit https:­//g­oo.g­l/­KtW8bi

the second tweet says" 1st deposit bonus 100% up to €100 or 500 mBTC + 100 free spins https:­//g­oo.g­l/­KtW8bi"

Support Agent 2 For BTC players we don't have any bonuses and free spins

customer: which would lead any reasonable person to assume that you allow bonuses on bitcoin deposits

then why does your twitter feed state that 1st deposit bonus is on "up to 500 mbtcn"?

Support Agent 2 Please, send screen shot

customer: https:­//s­cre­ens­hot­s.f­ire­fox.co­m/B­aTG­VLE­n2s­bPP­d9H­/tw­itt­er.com


i received not 100% nor 100 spins however, i am entitled them

Support Agent 2 Sorry but we are not responsible for the information provided by third parties.

customer third party!? that is your twitter page!

what are you talking about

Support Agent 2 Sorry, this is not our Twitter account

customer that's your own twitter page

who's is it then?

Support Agent 2 How I told You we don't have for BTC any bonuses and free spins

This is old one information

customer when you click on the link in the tweet it takes you this site

it is your twitter page Read

Support Agent 2 All official information yOu can see on page : https:­//w­ww.b­ob­cas­ino.co­m/p­rom­otions
Promotions | Bob Casino

Support Agent 2 has closed the chat.

posted on March 19, 2018.

Dear HOTTTPOCKET,

Sorry, but we can't fully account for 3-rd part advertisements!

And we got no official twitter.
Please remember, that all official promo you could find on page : https:­­//­w­w­w.b­­ob­­ca­s­i­no.c­o­­m/p­­ro­m­o­tions

Beat regards!
Bob's team

AskGamblers
posted on March 20, 2018.

Upon the casino's explanation and our own investigation on the matter, AskGamblers Complaints Team reached to conclusion that Bob Casino cannot be hold responsible for the existence of any social accounts created on someone else behalf and claiming to represent the original business. And since there is no real evidence the disputed Twitter account belongs to the affected operator nor could be somehow connected with it, AskGamblers Complaints Team consider player's claims to be not valid. Moreover, it is clearly stated within Bob Casino bonus terms that  bonuses are not available on BTC, BCH, DOGE, LTC wallets - term #1h.  It is player's responsibility to familiarize himself with the specific terms and conditions of each and every casino and/or bonus he might be considering accepting.

1h. All kind of bonuses is not available on BTC, BCH, DOGE, LTC wallet

Based on all the above the case is being officially closed.

Bob Casino complaints

  • 6 of 6 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 195,354 USD avg amount

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