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Bob Casino - Terrible misunderstanding

RESOLVED
Rudenkaava Russia
Posted on December 10, 2018.

Dear Askgamblers
I registered on BOB casino and won 800 euros. I was asked to verify my account, which I did successfully and I was able to withdrawal my winnings. My first withdrawal was processed very quickly. I continued playing, and made a couple of deposits with the total amount of 900 euros and won 5.000 euros. My withdrawal was delayed for a week and I was requested to send selfie with ID in front of Live chat of BOB casino and selfie with the note that says" Hi BOB casino (date)" I sent everything that was required of me and all of my selfies were approved. However, after that I received a letter from the casino, stating that my IP intersected with another IP and that all of my winnings as well as my deposit will be confiscated and my account will be closed. I use internet provided by company called Megafon. After consulting with technical specialist from my internet provider, I acknowledged, that Megafon provides a limited amount of dynamic and constantly changing IP addresses, which have a high possibility of intersection, since millions of people use the same provider. I am only one of millions of people who are using this internet provider. I`ve been playing in this casino for a while, my account was successfully verified, I had won my winnings fairly and I had previous successful withdrawals. Dear ask gamblers team, please help me to solve this misunderstanding.

Posted on December 13, 2018.

Dear Askgamblers,

We want to inform you that we were forced to do so since we found that there's more than just 1 account with the bonus using same IP address. As you can see, in our GENERAL TERMS AND CONDITIONS FOR PLAYING WITH BONUSES there's a regulation saying:
1a. All bonuses can be used by one person/1 device/1 IP/1 browser only.
Concerning this we have made the decision to confiscate the winnings and close the account.

Best regards
Bob's team!

AskGamblers
Posted on December 13, 2018.

Dear Bob Casino,

AskGamblers Complaints Team is kindly asking you to provide evidence/s where it is clearly visible that more then one account /including complainant/ have claimed the same bonus, from the same IP address. We would also need to see screenshots from your backoffice for both casino account's details, and activities such as game log files and transaction histories.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­[email protected]­skg­amb­ler­s.com.

Thank you for your cooperation.

Posted on December 14, 2018.

Dear Askgamblers team,
All evidences will be sent today via email



Best regards
Bob's team!

AskGamblers
Posted on December 15, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Bob Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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