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Bob Casino - Issues with cashout

RESOLVED

Complaint Info

Disputed casino

Bob Casino

Amount

$ 1500

Adharry Canada
Posted on February 10, 2021

I have been trying to do a cashout with Bob casino for the pass to weeks of 1500 dollars and for some reason the keep canceling my request. I have proof of the history and cashout and documents which has been approved by them. They keep saying that my withdrawal was cancel by user which I never did and or other, which when I text them, they say to try withdrawing again. Then they will say that the cashout method was not used in my region.

Posted on February 10, 2021

Dear @ADHARRY,

As we can see, the cashout was successful and you should receive the funds shortly.
We are sorry for the inconvenience caused.

Kind regards,
Bob Casino

AskGamblers
Posted on February 10, 2021

Dear @Adharry,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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