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Bob Casino - Refusing to provide proof of bonus term violation

RESOLVED
Posted on 11 November 2018

Hello dear askgamblers members! I registered at bobcasino.com and took a first deposit bonus. I was wagering this bonus about 12 hours and made a withdrawal of 8,500 rubles. I was waiting for my winnings about 4 hours and after that I got a letter that my withdraw request was canceled. I asked support what happened and received an answer that one of my bets was bigger than max amount for this bonus. I asked to send me my bet history and they said that I can see it in my account. I can see only last 100 bets in my account and I asked them to send me bet history to my email and they denied my request I asked them again and they promissed me to send it. I did not get bet history and submit a complaint at latest­cas­ino­bon­uses.ru they did not accept it and I decided to submit a complaint at Your site. I attach screenshots of cashier and history of bets. I hope YOu will help me.

Posted on 12 November 2018

Dear MKUROCHKA3!
The proofs were sent on 6-th of November

Best regards!
Bob's team!

Posted on 12 November 2018

Please dont lie. I received it today and I dont unferstand whvdid You steel my money.

Posted on 12 November 2018

All proofs were sent to Askgamblers team!



Best regards!
Bob's team!

Posted on 13 November 2018

Dear Askgamblers team,
the following paragraph from our T&C was breached -
"1b. When the bonus is active, your bet can’t exceed 300 RUB / 5 EUR / 5 USD / 50 SEK / 50 NOK / 6.5 CAD / 6.5 NZD / 20 PLN / 125 CZK (unless something else is mentioned in special bonuses)"


Best regards!
Bob's team!

AskGamblers
Posted on 14 November 2018

Upon the information and evidence provided on behalf Bob Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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