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Bob Casino - My account was frozen and my winnings confiscated without any further clarification

RESOLVED
Complaint Info
Disputed casino Bob Casino
Reason Declined payment
Posted on June 26, 2018

i deposited 200€ on May 27th, won 400€ more playing blackjack, using no bonus, and wanted to withdraw the whole sum of 600€ later. however, soon i got the message that my winnings were confiscated and my account banned, forever. due to bonus abuse which is absurd since i didnt even use a bonus on the deposit. please, askgamblers, help me on this subject.
greetings mario p

Posted on June 27, 2018

Dear Askgamlers team and YOUNGGANDALF!
the account was closed because of bonus abuse, also this account got a duplicate with the same
bonus ratio, all deposits were made using a bonus on both account, so this player breached our
T&C -
"If a customer or group of customers are suspected to have taken casino offers for the purposes of abusing the promotion, Bob Casino reserves the right to void the bonus and any winnings. Abusing of the promotion means:

Making max allowed bets on high variance games in order to increase balance;
Decreasing stake after big hit and switching to low variance game;
Making deposits with only bonus promotions without free cash deposits;
Customer bonus ratio (deposits : bonuses) is more than 50%."
Dear askgamlers team, if you need any evidence - just let us know!


Best regards!
Bob's team!

AskGamblers
Posted on June 27, 2018

AskGamblers Complaints Team is awaiting Bob Casino team to provide the required information.

Posted on June 28, 2018

Hey!
Dear Askgamblers team! all evidence were sent, the player made 19 deposits and
used 19 bonus codes, so all deposits were made to claim the bonus!
As a result this player got 58% bonus ratio and breached several rules
here are our T&C

"If a customer or group of customers are suspected to have taken casino offers for the purposes of abusing the promotion, Bob Casino reserves the right to void the bonus and any winnings. Abusing of the promotion means:

- Making max allowed bets on high variance games in order to increase balance;
- Decreasing stake after big hit and switching to low variance game;
- Making deposits with only bonus promotions without free cash deposits;
- Customer bonus ratio (deposits : bonuses) is more than 50%."

AskGamblers
Posted on June 29, 2018

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Bob Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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