BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Hi jb281281! It seems like you were a bit unfortunate there :( which happens at any casino. Our payouts are actually extremely high, considering a 95.106 BTC win on a single spin just last week and an over €16,000 single spin win a couple weeks back. It seems like you have had fun at least and a good service from our side, which is something we can always guarantee! All the best!
BitStarz is my totally favorite of all Casinos i know. Their Support is every time very friendly, works quickly, accessible at all times and the most important is that BitStarz always endeavor to satisfy its players.
Here you get the best and fairest chance of winning huge cash prizes.
All in all, there is nothing to criticize.
...just a tiny little thing...
Unfortunately, some super slots aren't no longer available on the mobile website.
Hi misterX, Thank you for your support. We are always looking to add more and more games to the mobile platform, so keep checking for more and more! Best regards, BitStarz Team
This casino, in my opinion, is by far the best casino I have ever played!
At the beginning it seemed to me one of the normal casinos, then I have deposited four times, but I have not won anything, after a few days I get an email from the manager reward, he gave me €10 free, from those 10 won € 350 and I have tried to withdraw, as normally all the casino, check accounts and documents! After they have been approved have not gone even 10 minutes I had already 350 € in my account!
I recommend it to all of you players to try this casino!
Customer service is perfect, are always available and generous even if the event should happen some errors in the system, give free money! if I were to give a rating from 1 to 10 I would give it 11! I can say I win almost always in this casino, I do not know if it's just luck or the casino payback.
Hi Sirin! Thank you very much for the words. We strive to offer the best to each user and compliments like these motivate us to keep it going! Best wishes, BitStarz Team
I first heard about BitStarz casino right here on AskGamblers.com. If I recall correctly they may have been (or maybe still are) the highest rated casino on the entire site. That was an obvious draw for me so I decided I was going to give them a shot. As primarily a bitcoin accepting casino for US residents like myself, I was very suspicious upon first playing. Bitcoin was still a new concept (for me) and one that I was most definitely nervous about exchanging my USD for this currency that I wasn’t even sure would be around the following day.
My first impressions were completely off-base however. Since day one of my joining BitStarz, they have exemplified the meaning of world class casino. They offer a great mixture of different software slots and a collection of Video slots that have the finest 3D graphics you’ll find at any casino on the web, hands down. They offer some pretty unique table games, along with live dealer support as well.
Another solid asset is their Customer Service. I’m a very demanding casino patron, quite honestly, so I’ve found myself at the live support discussing various things and making personal requests, more than a few times. I usually try to get in early in the morning when Mike is working. Mike is a very reasonable and accommodating casino host. He'll go out of his way to help you with anything you need but has also no pushover, we've had our bouts in the past when I was grumpy and he still treats me with the same high level of respect on every interaction.
Overall top 3 casinos for me. The other two making my personal favs. Are 4Grinz casino and 7BitCasino as well. Those are my network casinos, that is where I still play to this day and I have fun every session, even when I get pummeled. Give it a shot, and you’ll be back as well.
Edited*: I failed to mention the withdrawal process. Very seamless and smooth withdraws nearly within seconds. If they haven’t processed in under a few min, I’ll get mike's attention or one of the employees and they'll get that thing green-lighted right away. Can't believe I left out the best part about them.
LOL I suppose I dislike the fact that I haven’t won one of the bigger prizes to date. I’ve been playing there for quite some time and have spent a lot of capital there however I’m still looking forward to my first big hit. I know some players who have played a lot less than me and they have 1, 2, 3 big hits I’m still waiting on my first. But hey, maybe today is the today, you just never know and that’s what keeps the thrill alive.
Hi Alex! We do appreciate your kind words and hope to keep amazing you above your expectations! And also would like to wish you the best of luck! Regards, BitStarz Team
I became member of BitStarz Casino last month. I decided to create account at this casino because they offer NetEnt and Microgaming software. Beside this two they offer SoftSwiss, Amatic Industries, Betsoft, Ezugi and Leander Games.
Before I opened account I checked out their welcome bonus terms and conditions. After that I made deposit of 20€ and received 20€ bonus. I mostly played DOA, I had a lot of free spins features but I didn't won nothing big on them. Later I tried to raised my bet, but game suddenly became cold and I decided to changed it. With my last 10€ i played Gonzo's Quest. I played at 0.4€ bet per spin. Like always at this game I didn't received any free spins and my balance reach zero. I had nice time while I was playing.
Next day I received on my mail message from them that they credited my account with 3€ of bonus I think. So later I went into their casino, open DOA and played with this 3€. I had no luck so I lost it. I liked it when they sent me this bonus, it could be better bonus but I think this depends on how much you bet, or how much you deposit.
I like their website. They have great rating here and as I can see the payouts are done fast. They offer live chat support, that time when I played at this casino I didn't tried support, but I believe they are good. I trust them and I think I will make another deposit here in the future. And when I will do that, I hope i will have better luck.
When I was looking for games, the website stuttering/lagging while I scrolling it down. I though it was my browser but later I tried it in firefox & chrome and in both was the same.
Hi zerooo, thanks for your feedback! We appreciate that you had fun while playing with us. Regarding the technical problems, I believe you played exactly when we were about to launch our new design (which went live today!) and that really caused a few lagging problems. It seems like everything is running smoothly right now. We hope you like the new design! Best regards, BitStarz Team
Very friendly and good support. Actually one of the few casinos where I've had questions and then ended up talking about everyday life and other stuff than casino related stuff.
Very fast approval of my documents as well, actually the fastest I have seen since they did it instantly on chat. My cashout request was sent right away as well. Thumbs up!
Every Friday depending on how much I have played won or lost I have found some free ships in my account. Last Friday I got 70 euros. So very nice gesture there.
Only thing I wish they also had WMS and Yggdrasil games.
Hi luckyloser, Thanks for your support. We do try our best to make our players feel as comfortable as possible. Regarding the missing providers, that's something that we are looking into. We already have a portfolio of more than 600 games, but are always trying to bring more and more to satisfy our players. Once again, thanks!
Bitstarz is the #1 out of #55 (other casinos that except USA players). Incredibly tentative and knowledgeable. Bitstarz customer service team are the best in the online gaming community. 5 of 5 star ranking.
PS. I came in 5th in June slotwars yay me ,on that note thank you, MATT@bitstarz managing Slotwarz and MIKE@bitstarz for your super fast responses at in the even at 4am and incredible support...
-LGtheGRIM-
Hi Leandro, It is comments like this that make us want to be always better. We really appreciate your kind words and are glad you are having a nice time while playing at our casino. Best of luck, BitStarz Team
Their customer support excellent. I used Skrill for withdrawal and it took only couple of hours to process payment. Fastest I have ever seen. Great casino!
Hello hennah75, After this first withdrawal, it tends to get even faster! Thanks for your kind words! All the best!
Good casino. Friendly live chat. And if you have Skrill or Neteller this is the casino that can send you the winnings in under 3 minutes. Literally under 3 minutes!
So that's a very very good plus for Bitstarz! Also the live chat helps for everything! Also they just put new software provider!! And that's Netent!!!
They had few technical problems when I signed in in the beginning. But it was fixed the very next day.
Hi kayenne23, Thank you very much for your output! We are glad everything is working nicely and do appreciate your kindness. Best of luck!
This was the first bitcoin online casino that I fully trusted for years and they're safe and trustworthy, as you can see they have many good remarks/ feedbacks from their players and specially from reliable sites like bitcoin community. Back at the time where I first met this incredible casino bitcoin talk forum at that time they didn't yet offer deposit bonuses but they do have great "welcome package" that's a 1 BTC welcome bonus that split into three deposits and that's so surprising welcome package cause it's a bitcoin bonus package! As I proceed to their fresh and hot casino I got an issue to their "free play" slot games, actually it's just a test drive to their casino so I contact immediately their casino and said that it's not an issue they had seen in testing another is that refreshing the page should be enough to fix the problem.
The issue had been fixed immediately and the my deposited bitcoin the transaction done smoothly and I started to play Microgaming and Betsoft gaming slots I felt so comfortable to their software platforms another is that the 3D bitcoin slots like Under the bed, Heist and many more slots provably fair games! After a while wagering to those available casino games I started to wonder why those other games are not available and found out that it was only available to the people who deposited via USD/EUR currency! The support staff at Bitstars Casino resolves all problems instantly cause they're just one click available!
They guide me on how can I unlocked those non- available games and said that just follow the steps then and clicked for the bitcoin powered by cubits, I'm so astonished from that idea of currency conversion and I didn't expected that they will try to do it very commendable. Meanwhile at that time I didn't yet finished the wagering requirements of 35 times and my currency was still mBTC thanks to their provably fair algorithms, the Mersenne twister and the Fisher- yates shuffle it's used for the deck shuffling random results and for the simple explanation this will prove that they're reliable Bitcoin Casino!
The fast withdrawal was turned me on they're fast and secured the details of the transaction from my Bitcoin account. The withdrawal instantly process and there is no transaction fee for this my first withdrawal was somewhere 0.63 mBTC.
I didn't find any flaws to their casino but i think if there is that's a isolated issue like when i downloaded their mobile version and some little bugs that's it no more no less.
Hello MacdoniS, thank you very much for your kind words. We would be delighted if you could send to our support more information on the bugs you found while playing with the mobile version. You can find live chat or email address at our website. We hope you are having fun! Enjoy!
Recommended This Month
I like their support team - they r quick and friendly... I've been playing there for quite long time and have already spent lot, but unfortunately didn't hit any luck for this period :-( but still, I would try my luck... who knows.
Seems payout is very low there, but in general if you just want to spend money and have fun this casino is for you!