AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino is also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino. If you're going to register at BitStarz end explore its game selection, doing it through the slot tournament is one of the possible ways.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Alex! We do appreciate your kind words and hope to keep amazing you above your expectations! And also would like to wish you the best of luck! Regards, BitStarz Team
I became member of BitStarz Casino last month. I decided to create account at this casino because they offer NetEnt and Microgaming software. Beside this two they offer SoftSwiss, Amatic Industries, Betsoft, Ezugi and Leander Games.
Before I opened account I checked out their welcome bonus terms and conditions. After that I made deposit of 20€ and received 20€ bonus. I mostly played DOA, I had a lot of free spins features but I didn't won nothing big on them. Later I tried to raised my bet, but game suddenly became cold and I decided to changed it. With my last 10€ i played Gonzo's Quest. I played at 0.4€ bet per spin. Like always at this game I didn't received any free spins and my balance reach zero. I had nice time while I was playing.
Next day I received on my mail message from them that they credited my account with 3€ of bonus I think. So later I went into their casino, open DOA and played with this 3€. I had no luck so I lost it. I liked it when they sent me this bonus, it could be better bonus but I think this depends on how much you bet, or how much you deposit.
I like their website. They have great rating here and as I can see the payouts are done fast. They offer live chat support, that time when I played at this casino I didn't tried support, but I believe they are good. I trust them and I think I will make another deposit here in the future. And when I will do that, I hope i will have better luck.
When I was looking for games, the website stuttering/lagging while I scrolling it down. I though it was my browser but later I tried it in firefox & chrome and in both was the same.
Hi zerooo, thanks for your feedback! We appreciate that you had fun while playing with us. Regarding the technical problems, I believe you played exactly when we were about to launch our new design (which went live today!) and that really caused a few lagging problems. It seems like everything is running smoothly right now. We hope you like the new design! Best regards, BitStarz Team
Very friendly and good support. Actually one of the few casinos where I've had questions and then ended up talking about everyday life and other stuff than casino related stuff.
Very fast approval of my documents as well, actually the fastest I have seen since they did it instantly on chat. My cashout request was sent right away as well. Thumbs up!
Every Friday depending on how much I have played won or lost I have found some free ships in my account. Last Friday I got 70 euros. So very nice gesture there.
Only thing I wish they also had WMS and Yggdrasil games.
Hi luckyloser, Thanks for your support. We do try our best to make our players feel as comfortable as possible. Regarding the missing providers, that's something that we are looking into. We already have a portfolio of more than 600 games, but are always trying to bring more and more to satisfy our players. Once again, thanks!
Bitstarz is the #1 out of #55 (other casinos that except USA players). Incredibly tentative and knowledgeable. Bitstarz customer service team are the best in the online gaming community. 5 of 5 star ranking.
PS. I came in 5th in June slotwars yay me ,on that note thank you, MATT@bitstarz managing Slotwarz and MIKE@bitstarz for your super fast responses at in the even at 4am and incredible support...
-LGtheGRIM-
Hi Leandro, It is comments like this that make us want to be always better. We really appreciate your kind words and are glad you are having a nice time while playing at our casino. Best of luck, BitStarz Team
Their customer support excellent. I used Skrill for withdrawal and it took only couple of hours to process payment. Fastest I have ever seen. Great casino!
Hello hennah75, After this first withdrawal, it tends to get even faster! Thanks for your kind words! All the best!
Good casino. Friendly live chat. And if you have Skrill or Neteller this is the casino that can send you the winnings in under 3 minutes. Literally under 3 minutes!
So that's a very very good plus for Bitstarz! Also the live chat helps for everything! Also they just put new software provider!! And that's Netent!!!
They had few technical problems when I signed in in the beginning. But it was fixed the very next day.
Hi kayenne23, Thank you very much for your output! We are glad everything is working nicely and do appreciate your kindness. Best of luck!
This was the first bitcoin online casino that I fully trusted for years and they're safe and trustworthy, as you can see they have many good remarks/ feedbacks from their players and specially from reliable sites like bitcoin community. Back at the time where I first met this incredible casino bitcoin talk forum at that time they didn't yet offer deposit bonuses but they do have great "welcome package" that's a 1 BTC welcome bonus that split into three deposits and that's so surprising welcome package cause it's a bitcoin bonus package! As I proceed to their fresh and hot casino I got an issue to their "free play" slot games, actually it's just a test drive to their casino so I contact immediately their casino and said that it's not an issue they had seen in testing another is that refreshing the page should be enough to fix the problem.
The issue had been fixed immediately and the my deposited bitcoin the transaction done smoothly and I started to play Microgaming and Betsoft gaming slots I felt so comfortable to their software platforms another is that the 3D bitcoin slots like Under the bed, Heist and many more slots provably fair games! After a while wagering to those available casino games I started to wonder why those other games are not available and found out that it was only available to the people who deposited via USD/EUR currency! The support staff at Bitstars Casino resolves all problems instantly cause they're just one click available!
They guide me on how can I unlocked those non- available games and said that just follow the steps then and clicked for the bitcoin powered by cubits, I'm so astonished from that idea of currency conversion and I didn't expected that they will try to do it very commendable. Meanwhile at that time I didn't yet finished the wagering requirements of 35 times and my currency was still mBTC thanks to their provably fair algorithms, the Mersenne twister and the Fisher- yates shuffle it's used for the deck shuffling random results and for the simple explanation this will prove that they're reliable Bitcoin Casino!
The fast withdrawal was turned me on they're fast and secured the details of the transaction from my Bitcoin account. The withdrawal instantly process and there is no transaction fee for this my first withdrawal was somewhere 0.63 mBTC.
I didn't find any flaws to their casino but i think if there is that's a isolated issue like when i downloaded their mobile version and some little bugs that's it no more no less.
Hello MacdoniS, thank you very much for your kind words. We would be delighted if you could send to our support more information on the bugs you found while playing with the mobile version. You can find live chat or email address at our website. We hope you are having fun! Enjoy!
Not to slam the casino or anything; I haven't played here. But, US players should be aware that in BizStarz's Terms and Conditions section 3.1.7: "If you are a player from the US or any of its states, you won't be allowed to play real money wagering games."
Hi shamr. Although we can't offer real money games to players coming from the US, we are able to accept the same players if they choose Bitcoin to play as a currency. We have one of the biggest Bitcoin selections available in the market and I'm sure American players love it.
In the end it all comes down to processing our withdrawals in a quick and easy way. And this casino was by far the fastest one in doing so. I had my first time deposit within 30 minutes credited to my e-wallet. No annoying pending time, no useless investigations or other delays. Thumbs up!
Unfortunately many slots have country restrictions so I only had access to approx. 15% of the slots available. That was a bit of a downer to me.
Hello flofo00. Thanks for the kind words. Regarding the availability of games, that must have been because you were playing with Bitcoins. You now have the option of making Eur deposits using the Cubits method. Go to the Euro deposit page, choose Cubits and follow the steps. All games will be then available. If you need more info, try this page, it has a step-by-step guide on how to do this: https://www.bitstarz.com/deposit-with-cubits
Bitstarz casino caught my attention when I saw that they were one of the 3 current AskGamblers certified casinos. AskGamblers opinion on casinos means a lot to me so I was eager to try this casino. I have never played with bitcoin currency before so I was happy to see that they have other currencies including euros. They also have Microgaming software and few others, but Microgaming is one of my favorites and the one I was the most familiar with comparing to other softwares, such as SoftSwiss, that they have.
I visited their casino page and my first thought was that I really enjoyed the look of casino. After a quick sign up and email verification, I made a 20€ deposit with Skrill. The money was in my account right away. I was in a mood to play poker games, so I went to poker section and chose my favorite game-Casino Holdem. I placed 1€ bets per ante, and at first I had a beginners luck, when I won 5 first hands in a row. After that my wins became not so often, from 6 hands I won in 2 and so it continued until my balance was empty.
I was a bit frustrated by my loss and I had some itching feeling, so the next day I made the same deposit. This time I went to Multihand Blackjack. I placed 1€ bets on 3 seats and thankfully my luck was back with me and within less than 2 hours I managed to not only re-win my loss, but to make a nice profit, overall that day I withdrew 100€, not bad at all. I sent all the needed documents for verification purposes and shortly received my winnings.
I am very pleased with Bitstarz casino. I really enjoyed the table games, which were the only ones I tried from them. I didn't even contact the support because everything was easy to find and I didn't have any problems. The instant play worked nicely and the withdrawal was fast. For all I know I will definitely play there and I recommend them.
Thank you blondie. We are glad to see that our choices and work are paying off and that we are making our customers happy with what they experience/see/play.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
I first heard about BitStarz casino right here on AskGamblers.com. If I recall correctly they may have been (or maybe still are) the highest rated casino on the entire site. That was an obvious draw for me so I decided I was going to give them a shot. As primarily a bitcoin accepting casino for US residents like myself, I was very suspicious upon first playing. Bitcoin was still a new concept (for me) and one that I was most definitely nervous about exchanging my USD for this currency that I wasn’t even sure would be around the following day.
My first impressions were completely off-base however. Since day one of my joining BitStarz, they have exemplified the meaning of world class casino. They offer a great mixture of different software slots and a collection of Video slots that have the finest 3D graphics you’ll find at any casino on the web, hands down. They offer some pretty unique table games, along with live dealer support as well.
Another solid asset is their Customer Service. I’m a very demanding casino patron, quite honestly, so I’ve found myself at the live support discussing various things and making personal requests, more than a few times. I usually try to get in early in the morning when Mike is working. Mike is a very reasonable and accommodating casino host. He'll go out of his way to help you with anything you need but has also no pushover, we've had our bouts in the past when I was grumpy and he still treats me with the same high level of respect on every interaction.
Overall top 3 casinos for me. The other two making my personal favs. Are 4Grinz casino and 7BitCasino as well. Those are my network casinos, that is where I still play to this day and I have fun every session, even when I get pummeled. Give it a shot, and you’ll be back as well.
Edited*: I failed to mention the withdrawal process. Very seamless and smooth withdraws nearly within seconds. If they haven’t processed in under a few min, I’ll get mike's attention or one of the employees and they'll get that thing green-lighted right away. Can't believe I left out the best part about them.
LOL I suppose I dislike the fact that I haven’t won one of the bigger prizes to date. I’ve been playing there for quite some time and have spent a lot of capital there however I’m still looking forward to my first big hit. I know some players who have played a lot less than me and they have 1, 2, 3 big hits I’m still waiting on my first. But hey, maybe today is the today, you just never know and that’s what keeps the thrill alive.