BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Well another one that ticks all the boxes, customer support is 11/10. Good game selection and low stakes to.
1 min to rec funds after uploading 2nd lot of ID Docs.
Has to be a record... well done.
Strange requests re Id inc selfies with passport... that is a first.. too.
Dear David, We really appreciate your kind words! As you already know, we put our customer in first place. Regarding the selfie, that's just a secondary measure of security, something we do sometimes to be sure our checks are in order. You are always welcome at our casino! Our best, BitStarz Team
Bitstarz Review:
Software Provider SoftSwiss:
Slots:
I am a long trusted fan of SoftSwiss. I believe the coders and designers to be of the highest character in the Business. They remind me a lot of the legendary Engineers at IGT (International Gaming Technology in Nevada) combined with the historic look and feel of some of the Classic Bally Machines.
SoftSwiss:
SoftSwiss team has a wide experience in the sphere of igaming. They have implemented multiple projects including online auctions of different types, betting affiliate programs and large sport portals.
They only employ developers with university degrees that go through a comprehensive hiring procedure consisting of several technical tests and personal interviews. Regular workshops and trainings keep the team up to date with the modern technologies and help them gain valuable knowledge of psychological aspects related to igaming.
SoftSwiss is where the most ambitious ideas meet professional and creative approach to result in leading industry solutions.
Having known a friend from Canada that Coded for SoftSwiss early on I can conclude that the claims by SoftSwiss above are accurate and true.
Jackpot Slots:
Bitstarz Jackpot games are out of this world and have one machine that currently has a jackpot of over $550k USD in Bitcoin. That in my opinion is a lot of Bitcoin and fee Online Casinos could qualify amongst the shared or unshared group of operators that could handle something like that, only at Bitstarz.
Table Games:
The various Video Poker and Roulette Versions plus Blackjack games are a lot different than most. This is primarily due to the fact that you win. Nothing like other Casinos Fiat or Bitcoin based online where all you do is loose. At Bitstarz the table slots are loose.
Live Games:
The live casino is truly an experience that needs to be played out at least once however I will warn you, you won’t ever want to leave, oh, wait, you don’t have to leave because your already home. I like the Single Deck Blackjack which reminds me a lot of old style Binion’s Casino in Las Vegas. Plus I am very partial to the original live Keno game. I have a lot of Keno knowledge and history having known of Warren Nelson (Author Always Bet on The Butcher) inventor of modern day Keno.
Conclusion of Bitstarz Review:
The ease of using Bitcoin to play at Bitstarz Online is something so empowering that it can’t be explained. However now that Bitstarz accepts USD and Euro and all the usual payment processors that go with Fiat online beyond just Visa and MasterCard it makes it simple for anyone to play and enjoy themselves in the privacy and safety of their own homes.
What impresses me the most about Bitstarz, because we have all known someone with a gambling problem. Regardless of some attitudes toward addiction and those that consider it a choice that as long as the gambler does not run out of money there is not a problem. Its actually scientifically proven that addiction is real and exists in the Neural Cortex of the frontal lobe which controls both your fight or flight center along with your rewards area in the brain. In addicts, especially gaming addicts they don’t experience rewards and ones ability to make split second choices of whether to fight or flight like most people. Instead with a gambling addict the Neural Chemicals and Hormones which are released during these times consisting of Serotonin, Dopamine and Norepinephrine release in an uncontrolled fashion which makes them make choices that others would not including themselves. The good news is there have been many success stories to beat it and live a normal life including Famous Harold’s Club Owner Harold Smith which you can read about in his best selling book written many years ago ‘I want to Quit Winners’ Fortunately there are medical Treatments and outstanding organizations like GA (Gamblers Anonymous) and other more controlled groups which produce true Winners. You can find these links prominently displayed at the Bitstarz website near the bottom of the page where they belong. Do not be afraid to utilize those groups or other methods and regardless always be good to yourself and enjoy your gaming experience. I know I do.
Thank you for allowing me to post all this.
Best,
MaxLogan (Gaming Expert/Player Online and Land Based in Nevada and California for 26 years)
Your kidding... Bitstarz Rocks! I dislike Nothing there!
Bitstarz casino it is some kind of strange casino which accepting bitcoins. I am always very careful with such casinos, but in this one I have decided to make deposit and try it. Of course I did not make bitcoin deposit, am just played with my Skrill deposit.
I like how their website looks. Pretty and clear, without dozens of useless info or banners.
I would like to say about their live chat agent. I have spoken with him once, and this guy, his name Mike, was super friendly and good to me. He answered on my questions, and not only this, he help me to verify my account and make everything very good. Wish me luck, and so on, many small things, which always make me happy.
Their games selection is good enough, but not perfect. They had Microgaming, Amatic, Betsoft games, and some games from other provider which is looks like called SoftSwiss. They also had Netent games when I played, but then for some reason they have removed it.
Their withdrawals seem super fast. I had one withdrawal, and it was paid to my Skrill account within 5 minutes. I have uploaded documents, Mike in live chat approved it and I was told that withdrawal will be processed as quickly as possible. But 5 minutes later money was on my Skrill account. This is huge thumbs up.
They do not have much reload bonuses, but they had good welcome package, and at least couple of 50% reload bonuses each month. They also have something like 'slot wars', but I have no idea how it works and how to understand how to collect points (I mean how much points you get for example for 1$ wagered).
I rate this casino with 9 stars. Everything seems very good, except lack of modern games.
I miss at least games from Netent at this casino. Everything else seems very good.
Hey winningfly, Thanks for such kind review! Indeed, Netent games were removed but should be back to our list of games sometime soon! Slot Wars is purely based on slots wagering, with wagering made on table games being deducted by the end of the period. If you have any other question, you know you can always talk to us! Our best, BitStarz Team
I was just on chat with a rep named Mike at Bitstarz casino. He was very helpful and gave me not one but two free chips to try out the casino, very impressive. I just hope I can figure an easy way to purchase bitcoins, credit card option isn't available for usa players :(. I am going to play and see what happens, I will keep you posted.
Hi Sally, we are happy that you got helped by our great support. We hope everything goes well with the bitcoin transactions and if you need any help, don't hesitate to contact our support. Best regards, BitStarz Team Best regards, BitStarz Team
A++ customer support. Honored me my bonus spins that I originally had opt out of.
Hi! Thank you for the lovely comment! As you have experienced, we try our best to please our players! Best of luck on your ride with us, BitStarz Team
I liked how easy it was to join and deposit, bonus terms were clear and it was easy to keep track of how far along with the wagering requirements I was. I must admit that the whole bitcoin idea is a little confusing but as I could play most of the games in GBP I did not have to worry. Uploading documents was easy, live chat was fantastic (MIKE) and it looks as if payout will be fairly quick. So far I would recommend.
I would prefer to have a deposit limit, I know that this is being worked on and I did have the option of closing my account until it could be offered.
Hi jazzi1 , We appreciate the kind comments and take them as an energy boost to keep us going in our quest to always deliver excellence. Indeed the deposit limits should come. Best regards, BitStarz Team
I have played at many, many casinos. Always playing the live tables. This site has got to be up there with the best of them.
Live chat support is amazing and always a great help. Everything is speedy, the fastest I have experienced- from approval of documents to the time your withdrawal is back in your account. Time after time.
Nothing to dislike really except there is no deposit limit feature just yet- but have been made aware this feature is being integrated by the end of October.
Hi discodave85, Thanks for the kind words. A deposit limiter feature is in the development pipeline, but we are still unsure as to when that is going to be implemented. Best wishes, BitStarz Team
Uses bitcoin currency for fast payout. This casino only allows small bets, so if you are looking to play for amusement and not to win anything substantial, this is your casino. They used to have a Fun mode where you could try out their games with out spending money, but sadly they did away with that.
Their motto is "Dream Big, Win Bigger", but most of their table games have a max limit of 40 - 50 mBTC ($10-12.50 USD) which makes it hard to win anything big. Their motto should be "DreamBig, but win very little, if anything at all."
If you really want to "win big" I would suggest going to a casino that allows you to actually gamble more than just penny bets. Plus most of their table games are very slow. So if you want to gamble all day with a chance of lucking out and winning $5 - 20 USD, then this is your casino.
If you want to really win anything substantial, I'd suggest finding another casino that isn't too scared to let you place real bets.
Hi sun_guy08, Fun mode is still available, but now you must be in our lobby and hover over the games to see the "Practice" link for each game. Regarding the small bets on the table games, we will make these limits higher on a near future. Kindly note that bets for live table games are 100 mBTC as of now. Finally, we have several players who won big, as you can see on our "Top Winners" table on the bottom of the page, but they were all playing slots, where payouts are much higher and to which we focus our attention on. Thank you for your feedback, BitStarz Team
What's up my brothers just felt compelled to formally thank the good folks over at BITSTARZ for consistently having the loosest slot machines I have ever played, god bless um. Any time I need a few bucks and I'm in a clinch, I just head over to Bitstarz and deposit 70 - 100mbtc on "well, I'll tell you it's a food theme game" set my bet to a humble denomination and let the good times roll. With out fail in an hour or 2, I'm cashing out and paying the rent. That literally happened today, hand to god, walked a way with a little over 2btc and paid my rent, swear. So thanks guys. You rock thanks for saving my ass again.
It's almost to easy, lol
Hi leandro.goicuria, We are happy to see that the money generated in our casino is put to good use by our players! And thanks for the kinds words! Best wishes!
Recommended This Month
This casino is amazing. With good personnel, very good service fast withdraw. I recommend this casino.