BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Hi shamr. Although we can't offer real money games to players coming from the US, we are able to accept the same players if they choose Bitcoin to play as a currency. We have one of the biggest Bitcoin selections available in the market and I'm sure American players love it.
In the end it all comes down to processing our withdrawals in a quick and easy way. And this casino was by far the fastest one in doing so. I had my first time deposit within 30 minutes credited to my e-wallet. No annoying pending time, no useless investigations or other delays. Thumbs up!
Unfortunately many slots have country restrictions so I only had access to approx. 15% of the slots available. That was a bit of a downer to me.
Hello flofo00. Thanks for the kind words. Regarding the availability of games, that must have been because you were playing with Bitcoins. You now have the option of making Eur deposits using the Cubits method. Go to the Euro deposit page, choose Cubits and follow the steps. All games will be then available. If you need more info, try this page, it has a step-by-step guide on how to do this: https://www.bitstarz.com/deposit-with-cubits
Bitstarz casino caught my attention when I saw that they were one of the 3 current AskGamblers certified casinos. AskGamblers opinion on casinos means a lot to me so I was eager to try this casino. I have never played with bitcoin currency before so I was happy to see that they have other currencies including euros. They also have Microgaming software and few others, but Microgaming is one of my favorites and the one I was the most familiar with comparing to other softwares, such as SoftSwiss, that they have.
I visited their casino page and my first thought was that I really enjoyed the look of casino. After a quick sign up and email verification, I made a 20€ deposit with Skrill. The money was in my account right away. I was in a mood to play poker games, so I went to poker section and chose my favorite game-Casino Holdem. I placed 1€ bets per ante, and at first I had a beginners luck, when I won 5 first hands in a row. After that my wins became not so often, from 6 hands I won in 2 and so it continued until my balance was empty.
I was a bit frustrated by my loss and I had some itching feeling, so the next day I made the same deposit. This time I went to Multihand Blackjack. I placed 1€ bets on 3 seats and thankfully my luck was back with me and within less than 2 hours I managed to not only re-win my loss, but to make a nice profit, overall that day I withdrew 100€, not bad at all. I sent all the needed documents for verification purposes and shortly received my winnings.
I am very pleased with Bitstarz casino. I really enjoyed the table games, which were the only ones I tried from them. I didn't even contact the support because everything was easy to find and I didn't have any problems. The instant play worked nicely and the withdrawal was fast. For all I know I will definitely play there and I recommend them.
Thank you blondie. We are glad to see that our choices and work are paying off and that we are making our customers happy with what they experience/see/play.
Bitstarz casino I tried three times, claimed all their welcome offers, just to see what this casino is worth. Actually I registered to try bitcoins, because this looks like good place to play with bitcoins, but after I have some headache with bitcoins, I decide that I better will stay with my usual Skrill account, and just play this casino without any headache.
Customer support at casino is ok, I have chatted with them asking about bitcoins, they provide me all info I need, with links, with how to created account, top up it, and others, but something does not work for me, so I decide to give up. But still they was very helpful and nice, I am really should say thank you to them because they did their job for 100%.
Bonuses and promotions in this casino are good, but I claimed only 3 welcome offers. Casino regularly send me other bonuses, but I did not want to play with them because they do not have Net Entertainment games, if they add NetEnt games- then I am ready. Also two times they give me 10$ to my account just for free, no deposit bonus with x 20 wagering requirements, thumbs up for that.
Withdrawals I do not have, because Thunderstruck II and Immortal romance, this two slots destroy my 3 deposits in no time, so I was not able to test out how fast this casino paying.
Overall I rate them with 7 stars. I would like to see how fast their withdrawals, and I would like to see NetEnt games at their website. Everything else is good and I have good and positive experience. Also probably some time in future I will be able to play with bitcoins and see how it goes, very interesting payment thing this bitcoins, but not now, I am do not want try everything same once again.
Please add netent to games selection.
Brilliant review NextTimeWin! We do love seeing our work being rewarded with such kind words. And a piece of classified information just for you: NetEnt is most likely coming soon to BitStarz! :)
Bitcoins / Good selection of games / Good service from the team / Random bonuses handed out weekly
Thank you very much, we appreciate the compliments and work to always improve!
I love this casino because they offer Betsoft Games. They are always my favorite. Being a slot player, I take advantage of the bonuses because it prolongs the game time. The customer support is awesome. I like the fact that they are very friendly and competent. Resolved issues in no time. 2 Thumbs up from me!
Thank you very much Gkane722, compliments like these that keep us going!
Nice layout. Games are run smoothly. Customer service is superb! Dealt with Mike and he was extremely patient with me.
Wagering requirement, if you take the bonus, sort of sucks. Would probably be smartest to just forfeit the bonus as soon as you purchase btc. Anything you win, if you received a bonus, must be wagered 36 times before it can be withdrawn. Honestly, it's most likely that anything you win will survive being wagered 36 times. All that aside, I still think this is a great site. The games seemed reasonably fair to me.
Hi mpenguinn. The wagering requirement is a way to hold down abuse of bonuses and ours is very similar to most of other companies out there. And yes, since we are regulated, our games are fair! :) Thanks for your honest review!
fancy page
withdraw limits
Hi jeff.macdougle. Thanks for your review. We are always working towards making the experience better to our players and have placed your suggestion on our improvements list.
Recommended This Month
Not to slam the casino or anything; I haven't played here. But, US players should be aware that in BizStarz's Terms and Conditions section 3.1.7: "If you are a player from the US or any of its states, you won't be allowed to play real money wagering games."