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From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Hi discodave85, Thanks for the kind words. A deposit limiter feature is in the development pipeline, but we are still unsure as to when that is going to be implemented. Best wishes, BitStarz Team
Uses bitcoin currency for fast payout. This casino only allows small bets, so if you are looking to play for amusement and not to win anything substantial, this is your casino. They used to have a Fun mode where you could try out their games with out spending money, but sadly they did away with that.
Their motto is "Dream Big, Win Bigger", but most of their table games have a max limit of 40 - 50 mBTC ($10-12.50 USD) which makes it hard to win anything big. Their motto should be "DreamBig, but win very little, if anything at all."
If you really want to "win big" I would suggest going to a casino that allows you to actually gamble more than just penny bets. Plus most of their table games are very slow. So if you want to gamble all day with a chance of lucking out and winning $5 - 20 USD, then this is your casino.
If you want to really win anything substantial, I'd suggest finding another casino that isn't too scared to let you place real bets.
Hi sun_guy08, Fun mode is still available, but now you must be in our lobby and hover over the games to see the "Practice" link for each game. Regarding the small bets on the table games, we will make these limits higher on a near future. Kindly note that bets for live table games are 100 mBTC as of now. Finally, we have several players who won big, as you can see on our "Top Winners" table on the bottom of the page, but they were all playing slots, where payouts are much higher and to which we focus our attention on. Thank you for your feedback, BitStarz Team
What's up my brothers just felt compelled to formally thank the good folks over at BITSTARZ for consistently having the loosest slot machines I have ever played, god bless um. Any time I need a few bucks and I'm in a clinch, I just head over to Bitstarz and deposit 70 - 100mbtc on "well, I'll tell you it's a food theme game" set my bet to a humble denomination and let the good times roll. With out fail in an hour or 2, I'm cashing out and paying the rent. That literally happened today, hand to god, walked a way with a little over 2btc and paid my rent, swear. So thanks guys. You rock thanks for saving my ass again.
It's almost to easy, lol
Hi leandro.goicuria, We are happy to see that the money generated in our casino is put to good use by our players! And thanks for the kinds words! Best wishes!
I like their support team - they r quick and friendly... I've been playing there for quite long time and have already spent lot, but unfortunately didn't hit any luck for this period :-( but still, I would try my luck... who knows.
Seems payout is very low there, but in general if you just want to spend money and have fun this casino is for you!
Hi jb281281! It seems like you were a bit unfortunate there :( which happens at any casino. Our payouts are actually extremely high, considering a 95.106 BTC win on a single spin just last week and an over €16,000 single spin win a couple weeks back. It seems like you have had fun at least and a good service from our side, which is something we can always guarantee! All the best!
BitStarz is my totally favorite of all Casinos i know. Their Support is every time very friendly, works quickly, accessible at all times and the most important is that BitStarz always endeavor to satisfy its players.
Here you get the best and fairest chance of winning huge cash prizes.
All in all, there is nothing to criticize.
...just a tiny little thing...
Unfortunately, some super slots aren't no longer available on the mobile website.
Hi misterX, Thank you for your support. We are always looking to add more and more games to the mobile platform, so keep checking for more and more! Best regards, BitStarz Team
This casino, in my opinion, is by far the best casino I have ever played!
At the beginning it seemed to me one of the normal casinos, then I have deposited four times, but I have not won anything, after a few days I get an email from the manager reward, he gave me €10 free, from those 10 won € 350 and I have tried to withdraw, as normally all the casino, check accounts and documents! After they have been approved have not gone even 10 minutes I had already 350 € in my account!
I recommend it to all of you players to try this casino!
Customer service is perfect, are always available and generous even if the event should happen some errors in the system, give free money! if I were to give a rating from 1 to 10 I would give it 11! I can say I win almost always in this casino, I do not know if it's just luck or the casino payback.
Hi Sirin! Thank you very much for the words. We strive to offer the best to each user and compliments like these motivate us to keep it going! Best wishes, BitStarz Team
I first heard about BitStarz casino right here on AskGamblers.com. If I recall correctly they may have been (or maybe still are) the highest rated casino on the entire site. That was an obvious draw for me so I decided I was going to give them a shot. As primarily a bitcoin accepting casino for US residents like myself, I was very suspicious upon first playing. Bitcoin was still a new concept (for me) and one that I was most definitely nervous about exchanging my USD for this currency that I wasn’t even sure would be around the following day.
My first impressions were completely off-base however. Since day one of my joining BitStarz, they have exemplified the meaning of world class casino. They offer a great mixture of different software slots and a collection of Video slots that have the finest 3D graphics you’ll find at any casino on the web, hands down. They offer some pretty unique table games, along with live dealer support as well.
Another solid asset is their Customer Service. I’m a very demanding casino patron, quite honestly, so I’ve found myself at the live support discussing various things and making personal requests, more than a few times. I usually try to get in early in the morning when Mike is working. Mike is a very reasonable and accommodating casino host. He'll go out of his way to help you with anything you need but has also no pushover, we've had our bouts in the past when I was grumpy and he still treats me with the same high level of respect on every interaction.
Overall top 3 casinos for me. The other two making my personal favs. Are 4Grinz casino and 7BitCasino as well. Those are my network casinos, that is where I still play to this day and I have fun every session, even when I get pummeled. Give it a shot, and you’ll be back as well.
Edited*: I failed to mention the withdrawal process. Very seamless and smooth withdraws nearly within seconds. If they haven’t processed in under a few min, I’ll get mike's attention or one of the employees and they'll get that thing green-lighted right away. Can't believe I left out the best part about them.
LOL I suppose I dislike the fact that I haven’t won one of the bigger prizes to date. I’ve been playing there for quite some time and have spent a lot of capital there however I’m still looking forward to my first big hit. I know some players who have played a lot less than me and they have 1, 2, 3 big hits I’m still waiting on my first. But hey, maybe today is the today, you just never know and that’s what keeps the thrill alive.
Hi Alex! We do appreciate your kind words and hope to keep amazing you above your expectations! And also would like to wish you the best of luck! Regards, BitStarz Team
I became member of BitStarz Casino last month. I decided to create account at this casino because they offer NetEnt and Microgaming software. Beside this two they offer SoftSwiss, Amatic Industries, Betsoft, Ezugi and Leander Games.
Before I opened account I checked out their welcome bonus terms and conditions. After that I made deposit of 20€ and received 20€ bonus. I mostly played DOA, I had a lot of free spins features but I didn't won nothing big on them. Later I tried to raised my bet, but game suddenly became cold and I decided to changed it. With my last 10€ i played Gonzo's Quest. I played at 0.4€ bet per spin. Like always at this game I didn't received any free spins and my balance reach zero. I had nice time while I was playing.
Next day I received on my mail message from them that they credited my account with 3€ of bonus I think. So later I went into their casino, open DOA and played with this 3€. I had no luck so I lost it. I liked it when they sent me this bonus, it could be better bonus but I think this depends on how much you bet, or how much you deposit.
I like their website. They have great rating here and as I can see the payouts are done fast. They offer live chat support, that time when I played at this casino I didn't tried support, but I believe they are good. I trust them and I think I will make another deposit here in the future. And when I will do that, I hope i will have better luck.
When I was looking for games, the website stuttering/lagging while I scrolling it down. I though it was my browser but later I tried it in firefox & chrome and in both was the same.
Hi zerooo, thanks for your feedback! We appreciate that you had fun while playing with us. Regarding the technical problems, I believe you played exactly when we were about to launch our new design (which went live today!) and that really caused a few lagging problems. It seems like everything is running smoothly right now. We hope you like the new design! Best regards, BitStarz Team
Very friendly and good support. Actually one of the few casinos where I've had questions and then ended up talking about everyday life and other stuff than casino related stuff.
Very fast approval of my documents as well, actually the fastest I have seen since they did it instantly on chat. My cashout request was sent right away as well. Thumbs up!
Every Friday depending on how much I have played won or lost I have found some free ships in my account. Last Friday I got 70 euros. So very nice gesture there.
Only thing I wish they also had WMS and Yggdrasil games.
Hi luckyloser, Thanks for your support. We do try our best to make our players feel as comfortable as possible. Regarding the missing providers, that's something that we are looking into. We already have a portfolio of more than 600 games, but are always trying to bring more and more to satisfy our players. Once again, thanks!
Bitstarz is the #1 out of #55 (other casinos that except USA players). Incredibly tentative and knowledgeable. Bitstarz customer service team are the best in the online gaming community. 5 of 5 star ranking.
PS. I came in 5th in June slotwars yay me ,on that note thank you, MATT@bitstarz managing Slotwarz and MIKE@bitstarz for your super fast responses at in the even at 4am and incredible support...
-LGtheGRIM-
Hi Leandro, It is comments like this that make us want to be always better. We really appreciate your kind words and are glad you are having a nice time while playing at our casino. Best of luck, BitStarz Team
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I have played at many, many casinos. Always playing the live tables. This site has got to be up there with the best of them.
Live chat support is amazing and always a great help. Everything is speedy, the fastest I have experienced- from approval of documents to the time your withdrawal is back in your account. Time after time.
Nothing to dislike really except there is no deposit limit feature just yet- but have been made aware this feature is being integrated by the end of October.