BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
I've registered because in casino possible to to deposit and withdraw with Sofortüberweisung (it's still on website). After I've made my account it gave error with.
Live Support sent me this message:
Wed, 12/02/15 1:25 pm
Hi XXX,
Sorry to let you know that right now Sofort Uberweisung is currently down. I will revert to you back as soon as it gets back.
Kind regards!
Mike
Support Hero
Hello Incubus1972, Unfortunately that is something that we don't have control off, since we don't own Sofort :) As soon as their system is back up, you will be contacted by us. As we made clear, this is a temporary situation and we depend on the service provider. Best regards, BitStarz Team
Great casino. Wish there were more fast games such as Casino War but that is something that could always be add.
I opened an account about a day ago, took a bonus, played a bit, decided I didn't want to wait to cashout after having cleared the bonus (I was only at 9%) so I forfeited the bonus and played with $25 (at the time 0.06293 BTC). I then played more with just the $25 and earned some winnings.
Cashed out .01 BTC (about $2.64 USD) to my address, waited for pending activity to complete (which completed in about 8 hours as they said it would), saw it went through, opened my wallet at Circle.com and saw a receiving $4.01 from external account (0.01012 BTC - which means throughout the process I acquired more than because BTC was rising).
I love using BTC at casinos. :) So I am satisfied so far and will continue to play at this casino. BTC casinos are the closest "land casino" type cashout places. In the sense that you can go in, get chips, and cash out that day. Great casino! I would recommend it. :)
Need Casino War or other fast games in order to provide much better game play.
Hi Gav S., Thank you very much for the kind words. As we always do, we take our player's suggestions extremely serious and will look into adding games as the one you mentioned in your review. All the best, BitStarz Team.
I joined BitStartz because of high rating here at AskGamblers and their many choices of slots game. Great choices for slots players. I would have stayed longer, but withdrew my funds after seeing the wagers on the Amatic games -- too high!.
Wagers on Amatic games are wayyyyyy to high!!! 50mbt and 100mbt and you cannot reduce the wager. You'll be broke after a few spins. Wagers on bonus is also high 40 times the deposit and bonus.
All in all, it's a nice website, lots of slot games to choose from.
Hi Kyle, We regret to read what you wrote, especially because the information is not correct. If you take the game Eye of Ra as an example, the minimum bet is 50 credits and 1 credit is 0.01 mBTC, which makes 0.5 mBTC per spin. You might have put some setting there that makes the bet very high, as you mentioned. If you need any help regarding that, I ask you to kindly contact us. Best regards, BitStarz Team
Support is very good both by email and live chat. Can deposit with Ewallets.
Restricted to Betsoft games only as new player. No Microgames or Netent games for players from UK. Was offered cash out due to this. Not for players from the UK, even though you can register. Will be closing my account... very disappointed.
Hi sullioo, Sad to hear you had a bad experience, which is very rare when playing with us. We do offer games of several other providers for UK players, such as Amatic, SoftSwiss and Endorphina. We do appreciate your feedback in order to always learn how we can improve. All the best, BitStarz Team
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Nice website layout and easy to navigate. The only online casino I've ever won anything more than triple my deposit :)
Fast withdrawal, fantastic!
Hi ezruss, We're thrilled everything worked great for you at our website. You are always welcome! Regards, BitStarz Team
Wow! I must say, not only this online casino are great and easy to use website, but the slots games are plentiful and fair (you win some/you lose some). Awesome service, too. They are quick to respond on queries and withdrawal took only a seconds! I have to say I have played with several casinos out there and by far Bitstarz are the best hands down!
I have played in several casinos including the Club World Affiliates (Alladin and Lucky Red) and it's affiliate and it took them 27 days for withdrawal, yikes!
Hi edzamor, We are happy to read such nice review. Our goal is always to provide our players the best experience and from your words it seems we are getting there! Thanks! BitStarz Team
By far, but very far away, the best online casino I have ever been.
The interface is cristal, really beautiful. You never get strange screens (at least in Google Chrome), screens not showing all the information, and the design looks at the minimal detail. For example, conversations with support are tracked in the correspondent mail loop. It's a small detail, but this is one of the examples of this casino superior performance over others.
Withdrawal process is crystal clear. You have your balance section, were you can easily upload documents at your discretion, documents that are instantaneously verified. You can access with a very smart designed interface to your gaming history (an export to Excel would be really appreciated guys!)
They don't have nay scam term in their terms & conditions, they seem to be 100 % resolutive and customer oriented, they fair play, you can easily by clicking one small box disregard any bonus.
I strongly recommend everybody here to piss-off any current casino they are playing now and come to this one. I cannot judge the games, as I only play blackjack, but the professional support, easy interfaces, and withdrawals transparency are absolutely brilliant.
Commissions on deposits. But I have discovered that casinos that cover your commissions easily, then struggle you in other sections of the casino, specially withdrawing. I prefer to pay a 2.5 % in my VISA deposit than to be f**** in a withdrawal by the casino. If casino cannot absorb commissions and prefer to focus on working properly, for me there is absolutely no problem. Transparency is a must.
Hi Evergoa, We appreciate your very thoughtful comments! Our commitment is to bring the best we can to our players. Regarding the fee on deposits, we always prefer transparency towards our players, there's nothing more important than their trust to us! Thanks, BitStarz Team
This is now my favorite Casino! It's very fun and addicting... I just have a problem with myself not cashing out every time I win a good amount!!!!!!!!!
My goal is to come back and do a review on my first time experience with cashing out bitcoins. I love that on the given bonuses there are no stupid ridiculous small prints and rules that prevents you from cashing out, no tricks, no lies... Simple and straight forward! Love it. I'd give 10 stars but I'll leave that for the cashing out experience that I haven't gone through yet!
So far nothing yet.
Recommended This Month
I do not like the fee you taking when making deposit by Netteler 2,50% fee when I deposit 500 you take 12,50 in fee. It's way to much, and I contacted Netteler they said it's not Netteler taking fee, it's casino site.
All bonuses (unless otherwise specified) need to be wagered 40 (forty) times before the funds can be withdrawn. That's way to much. Normally casino online have 20 times max 32 times.