BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Hi maluren, Brilliant words, we appreciate your kindness! Cheers, BitStarz Team
I really enjoyed playing here. The level of customer service was exceptional and extremely reassuring.I made have made several deposits and have used the 3 welcome bonus and even opted out of my 2nd deposit bonus simply because I didn't feel I could confidently meet the wagering requirements. The process to opt out was how it should be everywhere, uncheck the box on acct page under promotion and voila! Ur out of it.
I deposited close to 15 btc
And it was ready to be used in almost 2 Mims from the time I sent to time I began to play. I likes the software and played slots only.
After a few deposits and loss I made some big wins and was ready for my first withdrawal with them. I went to live chat and they instructed me clearly how to do this. I then did it and went back to live chat yo confirm it was correctly done. And received the funds in my bitcoin wallet within minutes.
I wish every other casino could do this with our countries currency as it would be so cool and put out of business the casino city's Our city's. So props to this and if anyone is questioning the authenticity of this site or the fairness of everything, I have been overcome with praise by my experiences here and would like to add this. I was given the money in less time than a real casino in Vancouver Canada.
I simply had to click on a window and type a question and then received a response almost instantly. Then I did he withdrawl. And then had the btc in my wallet in mins. I would say thatthey were quickerbecause I didn't have to get up from whatever machine I was playing at and walk over to the cashier. Stand on line while others ahead of me were helped and then given the cash and then had to make my way put of there without any temptations of the other machine on the way to the door.
Score for me 9 out of 10
I had trouble getting a free spins bonus while I was playing in a game. Also if you could choose to have your money in any type of funds such as us dollar or euro. And also u can't at btc for Microgaming games which was a bummer.
Hi dycesickle, We are happy to read your review! Regarding the currency you play with, that is actually possible to set. Just go to your profile page and you will have options there to set your currency. All the best, BitStarz Team
I like the casino, Amatic and SoftSwissgames !
Good interface ! Instant-play gaming on almost any computer, smartphone, or tablet.
Accept the Bitcoin.
Thank you Nomad! We are glad you are enjoying your time with us! Cheers, BitStarz Team
Bitstarz is a very reputable online casino and I think that everyone who has ever gambled online has an account in this casino. There aren't really a lot of things to say about this casino which aren't already known.
They have live chat support available 24/7, lightning fast payouts and a great selection of every slot game you want. It is a truly great casino to play in and all you need is luck in making a withdrawal here. Unfortunately this is one of the few casino in which I have made deposits and took all of their bonuses and still failed to make a withdrawal. I have to say I made an account here just for one reason. A few days ago I won a nice sum of money Playing Emirate from Endorphina software in Chance Hill, so I was looking for a reputable casino to take a bonus and try this game again. I made my first deposit in this casino and started playing the game. I got my balance up to 100 euros but everything went downhill from there and I lost my balance. On my second deposit here I managed to build my balance again to 100 euros but this time I moved on to Immortal Romance hoping for some nice bonus round to help me through the wager and maybe boost my balance. That didn’t happen so I lost again. On my next 3 deposits I tried various games but again with no success in making a withdrawal. So this must be the most unlucky casino for me because I still have no withdrawals.
A really great casino with everything you need. The only thing remaining for me is to keep trying and hope I will manage to make my first withdrawal here to break even or maybe be in a small plus.
Hi hajnrih, Thank you very much for your kind words, helps us to keep moving into the right direction! All the best, BitStarz Team
I like the casino, I won alot of money and I withdrew it and it came back in like 12hrs. Great casino!
Thanks Ben! We are always trying to deliver the best experience possible to our players! Best wishes, BitStarz Team
Not many games for uk players, would join another site. Very poor how they want a processing fee of 2.5% for depositing with bank cards etc. They make money why be greedy and want more as it's not the banks charging for this.
Everything. Don't join, very poor. Join a site that does not want a fee for depositing.
Hi eddie1986, We strive each day to make our casino better, but unfortunately there are some industry standards which we must follow, such as the mentioned processing fee. Regarding the games, we have a wide range available, but they do differ from country to country according to legislation, which we, as a trusted casino, like to comply with. We are confident you will have a great time if you try our casino again. All the best, BitStarz Team
Simply the best. They set the standard. The money is real, the payouts are instant, the games kick ass, the service is second to none. Mike is the man and will personally take care of any issues you may encounter. Sometimes I jump on chat just to say hey to him, because he is that cool of a guy.
Honestly I have zero complaints. I have won (and lost, ha) thousands here and never run into an issue. I know they stand behind their brand and keep their word.
Hello! Thank you very much for the compliments, makes us extremely happy to see people enjoying their time at BitStarz! Best of luck, BitStarz Team
I chose Bitstarz based on the high rating here and their large numbers of 3D games.It turns out to be one of the best (if not the best) online casino I played. Lots of great quality 3D games that appeared to be fair, quick and friendly chat support from Mike. But what I like most about this casino is the ability to convert bitcoins into euros for those games that do not accept bitcoin like Quickfire (NetEnt) and convert it back to bitcoin --an awesome feature.
Great experience so far and hope it stays that way.
Hi gab! Thank you very much for writing such nice things about us! That keeps us motivated on our quest to always give you the best! Best of luck, BitStarz Team
I love this casino. Plenty of 3d games. Signed-up bonus were added automatically unless you opt-out. More chances of winning (at least for me), Mike the support guy are quick to response in my inquiry but, the best part is quick payout :) -- within minutes.
Thank you very much for the kind words kyle! You're always welcome to have fun with us :) All the best, BitStarz Team
10 December 2015 I made my first deposit in this casino, and did not received any first deposit bonus, I'm going to close my account permanently here and warn people to not trust the first deposit bonus.
Hi linda2020, Every new player is eligible for a bonus, like you were. As you are already aware of, the problem was the email address entered by you, which was wrong and you couldn't take the bonus automatically. I was informed you were given it manually and have already enjoyed the perk. :) All the best, BitStarz Team
Recommended This Month
Good Casino.
After verification payouts have always been processed very fast.
Good game selection, something fresh (Endorphina and Amatic slots)
Free Spins and No Deposit Bonuses
I don't use Bitcoins at all, it's no problem to play with regular money.
-There is nothing negative I can say, Bitstarz should go on like this :)