BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Complaints
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BitStarz Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Hi there, So happy you're enjoying the casino mate! When it comes to Endorphina, do you mean that the minimum wager is too high or that you haven't been lucky playing those games? Would love to hear some more feedback there as we cannot control the payout of the slots, but we might be able to do something about the minimum bet allowed! Have a great weekend champ! BitStarz
I went to the Bitstarz based on other reviews and true to form I was impressed. Firstly I think the loyalty program is probably the best I've ever experienced they really take care of their customers.
Really like the range of games, in fact was introduced to a few new game suppliers which I really enjoyed. Outlay is very user friendly. Support is quirky which I enjoy and very effective when you speak to them.
Oh and the withdrawals are the fastest I've experienced to date. I've been playing here for the past 5 weeks and been having a good time, some wins some loses but seems like a fair casino to me.
My only complaint would be the deposit function when playing games, rather than having to exit to deposit it would be good to have a live deposit function. but this is only small.
Mr Steve! Thank you so much for the kind words. That's a very fair point, we have this functionality for Bitcoin but we do not have it for other currencies as of yet, but I will ask our developers if they can sort this out for you. Please feel free to check back with us on live chat so we can inform you once it has been sorted. Again, thank you so much for taking your time to review us :) All the best, BitStarz
Stress free deposits and cash outs.
Great customer service.
Many selections of games and free weekly bonuses (spins, loyalty rewards, match play, etc).
Maybe Sportsbook in the near future? Would be nice to use the same site for sports.
Hi Leo, We very much appreciate you taking your time to write such kind words buddy! As for the sportsbook, it's nothing that we've got planned in the pipeline right now, but if the demand is high enough, I'm sure that something we'll look into for sure! Have a great day! Team BitStarz
One of the best casinos. A lot of bonuses, a huge selection of games, very fast withdrawals - within a few minutes. Nice, polite and helpful support. I would recommend to anyone!
Hi Mateusz! Thank you so much for the kind words :) I hope your luck continues here at BitStarz and if you have any questions, just let us know! Team BitStarz
I used the certified casino list here and picked up Bitstarz as my next pick to try out. I am not dissapointed!
Nice layout (although it loads a bit slower than expected sometimes), a lot of games etc.
Pros:
A lot of games
Easy to upload docs
Livechat is fast in response
The support (Cudos to Chris especially) is totally awesome, superpolite and really effective. Among the best in the business so far imo.
Fast pendings and payouts.
Overall an really really good casino. I strongly recommend yall to try it.
Well honestly almost nothing. I only miss Playtech's games. Thats it.
And mayyybe the possibility to see credits instead of coins in some games, but that's not bitstarz fault :)
Hi Broclol, Thank you (tack!) so much for the kind feedback. We're actually looking into getting play tech so hopefully we'll be able to tick all the boxes pretty soon :). I will also pass on the words to Chris, we might have to start paying him more now... : ) Olle, BitStarz
It is an amazing casino. Colorful slots, excellent bonuses, payment of funds to win instant, nowhere else have not seen this.
Wager clears easily.
Responsible and very friendly staff.
Prosperity and success. I recommend to all!!!
Some positive emotions 10 ++++ ) )
Mishail, Spazibo! Thank you so much for the nice words. We're so happy you're enjoying yourself at our casino, and we hope your luck continues! Anything you need, you know where to reach us! / Nick, Olle, Mike
Very nice casino, fun to play. I made three deposits and two withdrwals.
Whith the third deposit went something wrong , i didn`t get the 50% bonus, so I went to the live support en within 1 minute, problem solved, good service en fair play.
Thank you Bitz
Dankje wel jojootjes! We really appreciate the kind words and I'm happy Mike was able to resolve the bonus issue quickly. If you need anything else, just let us know and we'll be delighted to assist you :) Again, thank you so much for sending some love our way! Olle, BitStarz
The service overall is top notch. Payments go out fast. Plenty of selection in games and customer service is super! I have had couple of problems that were solved very fast. Props for Mike!
Some people don't seem to like Amatic games but I do. You don't need a high wagers to get a decent return! I always miss these games when I play on other sites.
The responsible gaming tools don't reset properly. They operate on different time zone than I do so they look like they reset but in fact they dont. I sent a message about this functionality before it was even more bugged and they fixed it. This timezone bug is still there though.
Moi Flakki, I'm sorry about the confusion with the time zones, I promise we'll look into that to make it less confusing and at the same time I really appreciate the rating and nice feedback we got! If you need help or have questions, just hit us up on live chat :) Olle, BitStarz
Microgaming, Netent and a bunch of other vendors.
Everything works perfectly, never had any technical issue with this Casino.
Livechat has been mentioned before, but these guys are really good, quick in response and friendly.
Also the payout (after KYC ofcourse) is sometimes within minutes. One of my absolute favorites online.
The only thing I could think of is the 40xb wagering, but you can forfeit at any point, so 10 stars for me.
Riaan, Thank you so much for the kind words! Anything you need, just hit us up on the live chat Sir! :) Olle, BitStarz
Bitstarz casino is one of the many casinos that opened lately and are operated from Softswiss N.V. which has a gaming license from Curacao. It also is a hybrid casino since it accepts Bitcoins and Euro as currencies. I discovered this casino when I saw a promo they had for some free spins for registering an account.
So I created my account and I activated the free spins from their bonus section and had some fun with them. I really liked the casino site and I saw that they have slots from many providers like NetEnt, Microgaming, Betsoft and many other providers. I checked their welcome bonus which I found it great.
Bitstarz welcome package gives deposit bonuses for the first four deposits you make, the first and last deposit has 100% deposit bonus. Also I liked the fact that they offer 180 free spins for the first deposit on the slots Fruit Zen, Boomanji and Starburst. Unfortunately you can’t play them altogether but you get them 20 free spins each day for nine days after the day you deposit. The wager for this bonus is 40 times the bonus amount which I find ok.
So I decided to make my first deposit here, claimed the deposit bonus and started playing mostly slots from NetEnt since the Microgaming slots were very laggy at that time. I tried my luck at Dead or Alive, Twin Spin and Jack Hammer but it was not my lucky day and lost the balance very fast.
One of the other days I managed from the 20 free spins I had from the bonus offer to reach my balance to 200 after some crazy wins I had at the Pyramid Quest but I was too greedy and did not withdraw hoping for some bigger wins.
Lately I stopped getting promotion from them and I checked their website and saw that they stopped giving bonuses and free spins to players from Greece so I did not played here again.
Hi there, Thank you for your feedback! As many other casinos we have to restrict certain countries for bonuses, but that doesn't mean that individual exceptions can't be done for loyal players. If you shoot us a message or hit up Mike on the chat, I'm sure something can be worked out Sir. Have a great day and thank you for the feedback! Olle, BitStarz
Recommended This Month
Bitstarz is my favourite casino. They are quick to respond to any query I might have, and always in a friendly manner; they have the best loyalty bonuses I have come across; their payout time is very fast; and they have a good variety of games.
My only dislike is that the Endorphina games are a little expensive.