AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi there, Thank you so much for the awesome feedback! We do know the Amatic Games are temperamental, but that's how they are designed I'm afraid. They either pay out diddly-squat or a bunch! Sorry you're giving the gaming a rest though, if you need suggestions for other games, just let us know! Olle
This has to be my favorite online casino.The customer service is top notch, LOOKING AT YOU MIKE! I feel like the slots have good RTP, and if you're on a hot streak, it gets hot! I make deposits weekly, sometimes multiple in a day.The layout/UX of the site feels good too.. new games, quick response times, would recommend to anyone!
They don't bring me coffee.. but hey, no one does. :D
Hi pal, Thank you so much for the nice feedback! I wish we could throw some Starbucks your way, and now I'm not only talking about winnings in the game Starburst : ) Let us know if there's anything else we can do to make your experience even better! Olle
Game selection is great, both the number of games and the providers which...well provide them ahah.
They accept Bitcoins (or they did last time I played there). Withdrawal limits are ok, not to low, but not great either. Welcom Bonus is nice, covering several deposits.
Wagering is waaaaay to high and with RTP they seem to have in (some) games it is almost impossible to reach it.
All in all a solid casino in my humble opinion but 9.13 is a bit stretched I would say.
7,5 I would say would be fair enough.
Hi t1chin01, Thank you so much for the feedback! As you may or may not know, the RTP for a certain game is the same wherever you play as it's due to the mathematics of the game. No casino has any ways of manipulating any payouts and RTP of a game, at least not a regulated casino, which we are. As for the wagering requirement we have 40x the money which is actually quite standard if not on the lower side. You'd be surprised how many people are actually able to wager this. If you have any questions, feel free to get on live chat and talk to us! :) Regards, Olle
Oh, Bitstarz, my new found glory, if you were edible I would include your delicate-yet-delightfulness within my favorite Tim Horton’s cup of coffee. I would then save the Cup, have it gold-plated, framed, have a big ol’ selfie-sesh with you, then stick you in an xpresspost envelop en route to Sweden. Eh, Mike? OF COURSE, in return, I would totally be expecting your arrival to eastern Canada with 2 blonde Swedish bombshells in lederhosen’s (I will be sure 2 hold you to this!) (Insider, for those who think I may have been under the influence of smoking a good ol’ Jeffrey – or at least the many narcotics in which its claimed to consist of (Get em to The Swe! COMING, TO THEATERS NEAR YOU, OR, JUST MSG MIKE ON CHAT, HE LOVES EVERYONE. PEN PALS FOR LIFE XD).
Enough with the silly-talk, *put’s on suit, tie, top hat and accessories / drops Canadian Accent (eh?)*. Time for professionalism. Before I begin reviewing my brief-but-wonderful (BBW? Had to, LOL) experience playing @ bitstarz casino, I MUST say: To the Owner(s) of bitstarz – Kudos, to the OUTSTANDING, AND DOWNRIGHT AWESOME (Caps was a necessity in order to emphasize my point here) employee – Mike! I have only known, and spoken with this fella for about 2.5 to 3 hours tops, and he has completely BLOWN my mind. I never seen any customer service like what he has brought to the table, not in my many years of online casino-support / chats. He deserves the absolute best for his dedication to your casino, I hope the absolute best for him. For the curious, he made my miserable day/night end with a smile on my face; I still cannot comprehend how awesome our chat was – defiantly a first where an agent makes me laugh, and have a good time, we both had a few good laughs and I can say he is a great person. He even gave me +100 FREESPINS, resulting from a submitted support-ticket regarding a issue I was inquiring about (technically I had been wrong -- it was my fault, completely, as I hadn’t read the requirements for freespin’s bonuses).
The website/casino:
☆ Layout > is absolutely stunningly beautiful. I love the availability to select various game-providers, easily and user-friendly for those who are mobile (as I currently am).
☆ Promotions > Honestly, I had no idea that bitstarz had such insanely awesome bonuses and promotions weekly, otherwise I would have been here playing long ago. Weekly free loyalty credits, who can say that’s not amazing? Free spins, MANY free spins, which I have yet to see elsewhere (certainly not in these amounts, that’s a fact)
☆ Live Chat > Availability: 9.5/10 > I have been on the casino, for about 8 hours total, and it was only for 20 minutes that I have seen the live agents being offline. Being new here, I am sure my vote would raise to a 10/10 within the foreseeable future. Resolution time: 10/10 > Mike, again your my example here. The agent(s) seem to have a very fast response time, as well as resolution time. Out of a few issues I had inquired about, they (3) had been resolved within 2-3 minutes, yes, minutes.
☆ Game Selection > Immense variety of the most popular up-to-date slots, including my favorite provider(s): Amatic, betsoft, etc… They have much more to offer then most, if not all, btc casinos. Also, they have very fair games. I played .2 btc for 8 hours on .01 deposits each time. I actually won .27 btc from 1.5 mbtc last night, but I played it off,
☆ Withdrawal/Depositing (BTC) > Processing times average 5-20 minutes, sometimes immediately (1-3 mins is considered immediate in my own personal-opinion.) Deposits arrive INSTANTLY via BTC. No confirmations required.
☆ Overall, I am enjoying my stay here at Bitstarz, and I plan on being a regular here. I see a great future here I would recommend this Casino to everyone.
☆My username is mollymark2015 – Reviewed for the kind gesture I received, without being asked to do so. I always return favors, karma is great:)
Fun slots, fast withdrawls, KYC process simple enough. I made a mistake in the documents I sent over sending them a piece of work instead of a valid document (my mistake) and was escalted to a senior member of staff who kindly pointed out my mistake in a professional manner (great 1 to 1 service)... Oh and did I mention you can deposit in bit coin :D:D:D
Would like to see the slot selection expand apart from that no issues.
Hi Antonio, Thank you so much for the kind words. I'm very happy to inform you that we'll shortly add a huge amount of new titles to our range of games. We really appreciate the feedback and kindly ask you to get back to us if there's anything else you're missing on the site. Kind Regards, BitStarz
I have been playing at BitStarz since their launch and almost all my experiences are positive. They are constantly improving their service.
Their support is friendly and strive to help players and listen to feedback.
They always surprise me with various bonuses for being loyal.
If you win using bonus withdraw request must be manually processed.
Support is not on live chat 24/7
Hi bagz, We appreciated such kind words and that is super fuel to keep our engine going! Thanks and have fun, BitStarz Team
Like the name says BitStarz is a Star I can't fault them in any area the website is next level, plenty of payment options, lots of games, great customer support, games run smooth and stable, Lightning quick withdrawals, cool promotions, and the list goes on and on definitely an X-Factor going on here.
Thing that struck me the most is they aim to make a players experience pleasurable and they go out of their way to do it I'm definitely qualified as a customer and look forward to being a long term member of this Esteemed Establishment.
10/10
What do I dislike: After playing at their casino a few times now I can't find a thing that I Dislike never had any problems just smooth sailing.
Hi Astaroth, We thank you so much for the nice review and we're delighted you have a great time in our casino. If there's anything else we can do to make your gaming experience even better just hit Mike up via Live Chat. Thank you so much again for choosing BitStarz! Olle
I've been playing at Bitstarz for a few months now and I must say it's one of a very small handful I keep coming back to, especially when I am feeling jaded of the usual Netent/Microgaming fare.
- Quick & painless BTC deposits and fast withdrawals
- Extremely well designed user interface and website, it's simple, it's elegant, the game logos are big and the artwork strikes nice and hard against the blackest of black backdrops. Easily on par with the likes of Mr. Green and Redbet and a few others with presentation. Runs without a hitch too, at least in my experience.
- Attentive and careful customer support
- the Amatic and Swisssoft(Bestsoft?) games are awesome
- Did I mention almost immediate BTC withdraw times DAYUM SON
- I find having to prioriy (limit?) my withdraw methods to my most recent deposit methods a little tedious, but definitely not a deal breaker.
Hello Br1tches, Thanks for the kind words! Regarding the withdrawals, that's a measure taken to comply with our license issuer. Best of luck, BitStarz Team
My new favorite! Like it a lot. Good choice of videoslots. User-friendly website. Live Chat is always available and friendly. Rewards program is very good, I was pleasantly surprised with cashbacks. I just wish cashbacks are wager-free :-)
I don't even know what to pick on :-) nothing to complaint about, just a suggestion to improve transaction history for players to be able to generate statements. I like keeping track of my deposits and withdrawals, so it's very time-consuming to manually calculate each transaction.
Hi yaroza! We love to be a player's favorite and we hope to continue like that for you as long as possible! We will look into your suggestion! All the best, BitStarz Team
This casino is by far the most awesome site I have played at. I have had several nice wins and I first requested a bitcoin withdrawal today.
The transaction took all of ten minutes in total. So refreshing to have joined this casino and know I have finally found ' the one'. Thanks BitStarz, love you!!
Thanks Stacey! We really appreciate your kind comment! Best wishes, BitStarz Team
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Already rated these guys but they are really good at on line gaming.
One of the fastest payouts. Support is instant. Bonuses are fair.
The Amatic games will never give u a 5000x payout. U can deposit 50 bucks and spin at 1.50 for an hour or more.... it's like playing Starburst on most games..... the massive 400-1000x bet payout is basically impossible on Amatic games..... The free spins on Amatic games are really bad compared to Netent and MG. I stopped playing Amatic games mostly because of the 2-5x pay out on free spins...
Unfortunately I will not be playing on Bitstarz or its sister casino play amo for a while, excellent casinos, but Amatic just doesn't do it anymore for me....Netent doesn't work in Canada on this casino as well.