BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
BitStarz Casino Bonuses
Check out other BitStarz Casino Bonuses and pick one that suits your needs.
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
BitStarz Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi mate, We might have to give Mike a raise after this! In all honesty, we really appreciate those kind words and thank you so much for taking your time to review us! Anything we can do to make your gaming experience better, just let us know! Olle, BitStarz
Customer support, the fastest paying casino that I have ever dealt with, good bonuses, and if you need to change from the usual gaming, the games are different. Amatic !
Amatic games just don't pay and if they do, they will eat it right back.
Sometimes I felt like if I would win on arising Phoenix, 200x bet, no matter which game I played thereafter, I would lost. As if the payouts were based on the entire Amatic site instead of game by game.
I closed account here via exclusion. Yup. No regrets. Not for me.
10/10 rating for them is deserved though. They are not the problem NTHE amatic games are.
I can play for 4 hours spinning 1.50 per bet and your starting balancing 50 goes from 20-150 and that's it??
Not for me.
Basically it's like playing a slot without a possible 5oox payout.
MICROGAMNG was not played. They are a dime a dozen so no interest there.
If u like boring slots, play Amatic.
Hi pal, Thank you so much for your feedback! Well, the Amatic games are a double-edges Sword for sure. They either pay out a lot or nothing what so ever, in other words they're extremely volatile. Thankfully we have plenty of non-volatile games too like the majority of the games from Betsoft :) let us know if you need any suggestions for other games that might suit you! Olle, BitStarz
As i can recall Bitstarz Casino have launched their casino last year so 2015 and so far seeing their ratings and having Askgamblers certificate of trust makes them trusted casino where i can play without any doubts.Must say i didn't like the 3 complaints against them because they are still new casino,but seeing them all resolved i guess they are decent casino.
I dont recall what was my playtime there because i have opened my account maybe last year while they were giving free bonus for all new players,but since i haven't withdraw from them that means my free spins wins were poor.When i saw their good ratings here i decided to make my first deposit and try my luck as well.
I liked their welcome bonus,actually another average one with decent wagering requirements which needed to be done X 40 but the bonus only and the 180 free spins on three different games.Actually what i didn't like is that the free spins are divided on 9 different days x 20 free spins,so not that much can be done ,but still have time and i will see what will i do with those free spins.
Since i made deposit today and the free spins countdown starts from tomorrow will see what will happen,will i be lucky or not with those daily free spins,so will keep you updated.I made small deposit of 21 euro and played with 42 euro balance.
What i didn't like about deposit option,because i always deposit with Neteller method,why should i pay any fee and that was 2.5% fee of the amount you want to deposit with e-wallet method.I am player at many casinos and this is the second time i need to pay fee to some casino which makes me think twice should i play there again if they charge me again for my deposit made.
BitStarz Casino,you seem as a trusted and decent casino so the only remark from me to you is,if only you could change that fee rule,you know there are plenty casinos with your ratings and they dont charge anything.
Enjoying my time playing. Awesome Casino. Good Payout. Like Bitconis Option
Nothing yet. Great Support.Nothing yet. Great Support.
Hi pal, Thank you so much for the nice feedback. It would be awesome if you could let us know what we have to do in order to get up to 10 stars! :) Kind Regards, Olle, BitStarz
They are the best casino at the moment. Good selection of slots. Super fast payments. Good promotions and superb customer support always available.
Hi there, We really appreciate that, thank you so much! Anything else we can do for you, let us know! : ) Olle
I have played for many years online at different casinos, and bitstarz is by far one of the best. Fast payouts, a big selection of games, and best of all, amazing customer service. With a smooth layout, and plenty of promotions paired with some of the fastest cashouts I have ever seen, every online gambler should give this site at least a try.
It is a site you can trust. Just don't forget, gambling always involves losing, not just winning; So, set aside what you can afford to play, have fun& self control, be patient, your win will come.
There is nothing to dislike about this casino. It is by far the best in all aspects. All online casinos should aim for the bitstarz standard and become as honest and transparent. The best part is how they allow you to view your bet history on command without any request forms or any of that nonsense.
Hi there, Thank you so much for that, we really appreciate the kind words. Anything else we can do to make your experience more awesome, give us a shout! Olle
Numbers 1... fast in pay and give answers. Best online casino... My number 1!!!
Hi there, You are number one! Thank you so much for the great feedback. Olle
Already rated these guys but they are really good at on line gaming.
One of the fastest payouts. Support is instant. Bonuses are fair.
The Amatic games will never give u a 5000x payout. U can deposit 50 bucks and spin at 1.50 for an hour or more.... it's like playing Starburst on most games..... the massive 400-1000x bet payout is basically impossible on Amatic games..... The free spins on Amatic games are really bad compared to Netent and MG. I stopped playing Amatic games mostly because of the 2-5x pay out on free spins...
Unfortunately I will not be playing on Bitstarz or its sister casino play amo for a while, excellent casinos, but Amatic just doesn't do it anymore for me....Netent doesn't work in Canada on this casino as well.
Hi there, Thank you so much for the awesome feedback! We do know the Amatic Games are temperamental, but that's how they are designed I'm afraid. They either pay out diddly-squat or a bunch! Sorry you're giving the gaming a rest though, if you need suggestions for other games, just let us know! Olle
This has to be my favorite online casino.The customer service is top notch, LOOKING AT YOU MIKE! I feel like the slots have good RTP, and if you're on a hot streak, it gets hot! I make deposits weekly, sometimes multiple in a day.The layout/UX of the site feels good too.. new games, quick response times, would recommend to anyone!
They don't bring me coffee.. but hey, no one does. :D
Hi pal, Thank you so much for the nice feedback! I wish we could throw some Starbucks your way, and now I'm not only talking about winnings in the game Starburst : ) Let us know if there's anything else we can do to make your experience even better! Olle
Game selection is great, both the number of games and the providers which...well provide them ahah.
They accept Bitcoins (or they did last time I played there). Withdrawal limits are ok, not to low, but not great either. Welcom Bonus is nice, covering several deposits.
Wagering is waaaaay to high and with RTP they seem to have in (some) games it is almost impossible to reach it.
All in all a solid casino in my humble opinion but 9.13 is a bit stretched I would say.
7,5 I would say would be fair enough.
Hi t1chin01, Thank you so much for the feedback! As you may or may not know, the RTP for a certain game is the same wherever you play as it's due to the mathematics of the game. No casino has any ways of manipulating any payouts and RTP of a game, at least not a regulated casino, which we are. As for the wagering requirement we have 40x the money which is actually quite standard if not on the lower side. You'd be surprised how many people are actually able to wager this. If you have any questions, feel free to get on live chat and talk to us! :) Regards, Olle
Recommended This Month
What an amazing place to play; I've been playing at different sites for more than 12 years and every few years I stumble across a new place which just sets a new level of experience and expectation. BitzStarz rocks. A few reasons why :
* Mike: the tireless support guy. Without a Brussel the best in the business. Communicates like a mate, without being false or over-informal, and still ridiculously effective. One lucky night I had just won 5k and was worried I might gamble it back away, so chatted with him, and he was like: right, I'll tell you what, I'll process it right this minute and then it's on the way to your bank and you can't touch it. What a gentleman and a geezer. For me, that kind of support really makes a casino.
* The games: I've had pretty good luck on them which is going to skew my sentiments a bit, but the payout structures seem very player friendly. Like, it's possible to hit real big, in fact in one weeks play I reckon I hit 500 x bet (and a few 1000x) wins. And it's not like some systems I used to play on where there are huge wins, but in between you're left super dry. There was enough little wins to keep me ticking over until the big ones arrived.
* Game selection nice, not played them all yet, but every one I have has been fun and had something special about it.
* Site design is stunning. Those programmers deserve a medal for what they've done with JS/HTML5. Looks better than Flash and a lot of the bespoke windows casinos I've tried.
* Payouts quick and efficient
* Bonuses are not really my thing, but a random amount of cash seems to turn up in my account every now and then, which is a nice, uh, bonus.
You know, I just can't think of anything negative to say about these guys. They've set a new level of awesomeness.