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From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Afi4wins, We appreciate your review, but we would like to add that unfortunately we can't control the luck factor on our casino, considering we are a licensed one. All the best, BitStarz Team
Customer service is perfect, and congratulations, you guys are officially the fastest paying casino that I play on.
You surpassed everybody with the with drawl I received today, I did it less than 36 hours ago.
The only negative thing I have to say, is that the add to home screen function, is useless for the iPhone.
Hello Johnnygotthebone, We are flattered with the nice comments, but as we always want to improve, I'd just ask you, if you haven't yet, tell us more about your iPhone experience. Please reach us at the live chat, we will love to learn how we can improve it! Best of luck, BitStarz Team
My user name is Covah1995 on this site & I'd just like to let all Australian & New Zealand players know that this site is the BEST with a capital B. I just joined & I love it.
Not sure how good the withdrawal process is but it seems pretty good. I'll be back if I'm wrong.
Hi Skaff4days, We strive to deliver only the best to our users, so these words sound like music to our ears! Stay classy! BitStarz Team
Good Casino.
After verification payouts have always been processed very fast.
Good game selection, something fresh (Endorphina and Amatic slots)
Free Spins and No Deposit Bonuses
I don't use Bitcoins at all, it's no problem to play with regular money.
-There is nothing negative I can say, Bitstarz should go on like this :)
Hi maluren, Brilliant words, we appreciate your kindness! Cheers, BitStarz Team
I really enjoyed playing here. The level of customer service was exceptional and extremely reassuring.I made have made several deposits and have used the 3 welcome bonus and even opted out of my 2nd deposit bonus simply because I didn't feel I could confidently meet the wagering requirements. The process to opt out was how it should be everywhere, uncheck the box on acct page under promotion and voila! Ur out of it.
I deposited close to 15 btc
And it was ready to be used in almost 2 Mims from the time I sent to time I began to play. I likes the software and played slots only.
After a few deposits and loss I made some big wins and was ready for my first withdrawal with them. I went to live chat and they instructed me clearly how to do this. I then did it and went back to live chat yo confirm it was correctly done. And received the funds in my bitcoin wallet within minutes.
I wish every other casino could do this with our countries currency as it would be so cool and put out of business the casino city's Our city's. So props to this and if anyone is questioning the authenticity of this site or the fairness of everything, I have been overcome with praise by my experiences here and would like to add this. I was given the money in less time than a real casino in Vancouver Canada.
I simply had to click on a window and type a question and then received a response almost instantly. Then I did he withdrawl. And then had the btc in my wallet in mins. I would say thatthey were quickerbecause I didn't have to get up from whatever machine I was playing at and walk over to the cashier. Stand on line while others ahead of me were helped and then given the cash and then had to make my way put of there without any temptations of the other machine on the way to the door.
Score for me 9 out of 10
I had trouble getting a free spins bonus while I was playing in a game. Also if you could choose to have your money in any type of funds such as us dollar or euro. And also u can't at btc for Microgaming games which was a bummer.
Hi dycesickle, We are happy to read your review! Regarding the currency you play with, that is actually possible to set. Just go to your profile page and you will have options there to set your currency. All the best, BitStarz Team
I like the casino, Amatic and SoftSwissgames !
Good interface ! Instant-play gaming on almost any computer, smartphone, or tablet.
Accept the Bitcoin.
Thank you Nomad! We are glad you are enjoying your time with us! Cheers, BitStarz Team
Bitstarz is a very reputable online casino and I think that everyone who has ever gambled online has an account in this casino. There aren't really a lot of things to say about this casino which aren't already known.
They have live chat support available 24/7, lightning fast payouts and a great selection of every slot game you want. It is a truly great casino to play in and all you need is luck in making a withdrawal here. Unfortunately this is one of the few casino in which I have made deposits and took all of their bonuses and still failed to make a withdrawal. I have to say I made an account here just for one reason. A few days ago I won a nice sum of money Playing Emirate from Endorphina software in Chance Hill, so I was looking for a reputable casino to take a bonus and try this game again. I made my first deposit in this casino and started playing the game. I got my balance up to 100 euros but everything went downhill from there and I lost my balance. On my second deposit here I managed to build my balance again to 100 euros but this time I moved on to Immortal Romance hoping for some nice bonus round to help me through the wager and maybe boost my balance. That didn’t happen so I lost again. On my next 3 deposits I tried various games but again with no success in making a withdrawal. So this must be the most unlucky casino for me because I still have no withdrawals.
A really great casino with everything you need. The only thing remaining for me is to keep trying and hope I will manage to make my first withdrawal here to break even or maybe be in a small plus.
Hi hajnrih, Thank you very much for your kind words, helps us to keep moving into the right direction! All the best, BitStarz Team
I like the casino, I won alot of money and I withdrew it and it came back in like 12hrs. Great casino!
Thanks Ben! We are always trying to deliver the best experience possible to our players! Best wishes, BitStarz Team
Not many games for uk players, would join another site. Very poor how they want a processing fee of 2.5% for depositing with bank cards etc. They make money why be greedy and want more as it's not the banks charging for this.
Everything. Don't join, very poor. Join a site that does not want a fee for depositing.
Hi eddie1986, We strive each day to make our casino better, but unfortunately there are some industry standards which we must follow, such as the mentioned processing fee. Regarding the games, we have a wide range available, but they do differ from country to country according to legislation, which we, as a trusted casino, like to comply with. We are confident you will have a great time if you try our casino again. All the best, BitStarz Team
Simply the best. They set the standard. The money is real, the payouts are instant, the games kick ass, the service is second to none. Mike is the man and will personally take care of any issues you may encounter. Sometimes I jump on chat just to say hey to him, because he is that cool of a guy.
Honestly I have zero complaints. I have won (and lost, ha) thousands here and never run into an issue. I know they stand behind their brand and keep their word.
Hello! Thank you very much for the compliments, makes us extremely happy to see people enjoying their time at BitStarz! Best of luck, BitStarz Team
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Once upon a time, last 2 or 3 years actually, I would be very unresponsive to any casino that operates purely on Bitcoins, on personal grounds. When BitStarz started accepting normal currencies, this barrier was loosen up slightly. When almost all players are praising BitStarz with excellence, the barrier finally broke! Well, I may not believe a few members saying this casino is blady good and whatnot, but when more and more members are saying the same thing, either they are all going bonkers, or just being repeaters, or simply that I am! To find out for sure, I signed up! Hahaha.
Well, if it isn't for the lovely 200 free spins in the Welcome Package offer, I may think twice, or trice, or even more. Plenty of free spins do get plenty of responses, don't they? Yeah, I'm one of those suckers too, hahaha. And so it was that I became a member at BitStarz, for better or for worse, till death do us part. Oops, better forget that last part! As my darling TS said, "nothing lasts forever"! It's all "only in your wildest dreams"! You are so right darling!
I was told and also heard that withdrawals are lightning fast. But, it can never be as fast as bolts of lightning, that's for sure! Well, very good for BitStarz, very good for members who managed to experience it all. Just too bad for me I guess. I really really do like extremes of speed, not only with cars, but also with withdrawal speeds, but it never comes in my time of need. Sigh.
So where is the excellence when I needed it? Everything started off on a rather bad foot for me, with my documents verification yet again, can you believe that?! Must be a bad omen right from the start, but being stubborn as a mule that I am, I accepted it all as 'normal' and continued on. Probably a big mistake! My first deposit and bonus went kaput like the wind, a strong wind. 9 days of 20 free spins thereafter saw nothing but spins, spins, spins, spins, no nice wins! "Oh fck", "shake it off", I was saying to myself each and every day for the last 9 days. Excellence? For everyone else maybe, for me it just won't be! Just like for all those blady MGs!
The 9 days are up and are now all gone. The future is ahead but will it be on? What do you think? My eyes can only blink! Maybe the heavens have already put me in a situation that I just can't go on. Nothing else that I can do but just consider the future is gone. I've been on this BitStarz road not even for long. Perhaps for now, it's best that I just say "so long!"
Well don't blame me for it. 'Que sera sera'...what will be, will be! If that excellence was going to be a part of me too, I wouldn't be like now with what I've gone through. Everything got off on a bad start, unlike for all of you. The next time this same thing comes true, I will simply know what to do!