BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
BitStarz Casino Bonuses
Check out other BitStarz Casino Bonuses and pick one that suits your needs.
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
BitStarz Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Fannie Annie, Thanks a lot for the nice review :) We are happy to announce that we will have 24/7 coverage within the next week or so, so anytime you need help we will be there to assist. Have a nice week! /BitStarz
When we talk about Bitcoin online casino we talk about some pretty good stuff of it! The good example is the feature of the bitcoin casino! Since this is a certified bitcoin casino Bitstarz must be on my top listed casino! I’m glad that this casino was refutable and aside from this there service is so great, I’m so amazed on how they governed their casino, with this I can smoothly play the casino games that I like for example the Microgaming , Betsoft and some of the live software games all are convenient and all you want to play are mostly here!
Like any other casino they offer an assortment of bonuses and you can see lot of differences from the other bitcoin casino that offers a mean bonus and higher wagering requirements,but meanwhile their casino will truly inviting you to their provably fair casino games and for my experience it’s satisfactory delicate!I can’t say all but they are full of bonuses and stuff from their casino you like 50% reload of bonus for Monday, invitation from email to their exclusive bonus offer or tournaments and many more!
Here’s the deal here, there was a time when I won from their casino and this is a form of Bitcoin currency. The winnings came from a deposit bonus so to conclude I must wager the bonus right. After I completed it I checked first my balance and the wagering requirements. I approach their support team and pretty well they’re 24/7. The support staff was trained professionally and friendly not to be over reacting but they were efficient live chat I have ever talk to.
Latter, I quickly after all of the process I received my payment through my Bitcoin address and there you go I loved their casino very much. Unfortunately, from now on I’m not active from my account because of personal reasons but sure if I have the time and fixed my problems I will definitely bare a hand from their casino!
Hi Macdonis, We really appreciate the kind words, thank you! Let us know if you come back and we'll hit you up with a welcome back bonus! : ) Have a great day and thanks again! BitStarz
Thumbs up for this casino thanks!!
Joined the casino made the first deposit but the the welcome bonus was not added but I started to play already after some minutes I reached 0 euro. I decided to deposit again and asked if I could get the second deposit bonus.
They were so kind and added the first deposit bonus even if it was my mistake to forget to activate bonuses for me.
A very good casino made a withdrawal from 350euro and verification was all in 1 day complete.
"Thank you", finally a great casino that treat costumers perfect!!
Hi there, Thanks for taking your time to review us Ramonnie! Please let us know if there's anything else we can do to improve the casino so we can get 10 stars next time! : )
Best support and great games. They have fair policies and self exclusion unlike many others.
Not a big fan of playing bits. Once you used to RTG the site takes a while to get used to.
Hi there, Thank you so much for the nice words! When it comes to not being a fan of Bitcoin wagering, did you know you can instantly exchange the Bitcoin for Euros and play? If you need any help with that, let us know!
Talking about bitz starz casino is superbbbb casino.
Verification very quick withdraw only took hours, games casino wide variety so smooth, modern graphic layout games
Just the only ones casino ....superbbbbb
Thank you so much for your feedback :) If there's anything else we can do to improve your experience, let us know!
Everything really!! Bit Starz Casino has an easy to navigate website and a great selection of games.
The bonuses are generous and the customer service I received from online chat was next to none 😃
Nothing much I really don't like about this casino!
Thank you so much for your kind words EllesBells :) Let us know if there's anything else we can do to make your gaming experience even better!
Everything! This casino is amazing! Mike is so cool is it unreal I JUST signed up and man? That guy was as quick as a bullet to answer all my questions!?? I haven't even made a deposit yet and this will become my favourite casino! The games are awesome.
Love the layout quick and easy to read and navigation seems great. I knew exactly what to do and where to go. Idiot proof site lol.
Love the taff already! I really have enjoyed playing and it's not even been to long! 20 free spins are hard to pass up!
Love the selection of games.
The endorphina wager is very high, the only draw back I see otherwise? Nada! :)
Hey Eddiemorris, Thank you so much for the awesome review! We have recently added coin value 0.01 on the Endorphina games, so you will be able to have lower bets on all these games as well now! If you have any other feedback about the site, feel free to post here or ask us in the chat. Have a great weekend!
Lots of game lots of freespins and thé chat support are thé best
Last time I deposit 25 want to play megamoolah or Quickfire game my favorite was unable because they where having trouble with all Quickfire. That's fine but I wish I could have see message about it so I would not deposit my 25 in there sincèrement I could not play my game that was lost of time and money.
This has become my go-to casino. They honestly just do so many things RIGHT. Their response time with communications is the quickest...by far.
They also accurately assess my questions. Lol Sometimes, with other sites, the response takes well over a day...and then, their answer doesn't even remotely answer what I asked. So, I appreciate it.
2. Cashing out is immediate. That's key for me. The bitcoin doesn't ever tend to make it back to my bank, but it stays in my wallet, and allows me to play another day. There is another site, where I actually tend to be luckier, but I don't like it because their cash out process takes far too long. I like to have my options safely in my btc wallet, not anyone else's. So, I appreciate it.
3. Bonuses- These guys kill it. No other btc casino is as generous. Not even close. That makes it pretty hard to want to deposit anywhere else very often. So, I appreciate it.
As for what would make your site even more stellar for me.. :-) ......it would be to lower the bet on endorphina games. I love endorphina, but it's a stinker. Unless it's hitting, it's like hemorrhaging bitcoins. Haha Whenever I play it, I know I'm in for the long haul most of the time. Sometimes I'll deposit at that other casino, just so I can have a fair crack at it. I can bet as low as 10mbtc's there. I hope to one day be independently wealthy, and then I'll ask you to raise your max bet. But, for now, I just like to play on a hope and a prayer. :-)
Honestly, though. You guys are top notch. My sincerest thanks.
Hi there, Thank you so much for the nice review and the praise :) Regarding your feedback on the Endorphina games, we have now added a lower coin value (0.01 mBTC) meaning that you can now bet lower on these games as well. If you have any other feedback about the site, feel free to post here or ask us in the chat. In the meantime have an awesome week!
This casino is by far the most trust casino anyone can ever play in. Sure sometimes they lag in depositing your withdrawal when it's a big win. But if you're mentally strong enough--you always get paid within a day.
I've won over 1000 mBTC three times a week. That's how I know I trust this casino.
Usually online casinos I've win big at I would notice all of a sudden there would be a big hault to my winnings as if all the games I'm playing are rigged (NO BS) - and one more important thing I wanted to add in.
This is the ONLY casino I've ever been able to withdraw real money I've won from playing their FREE BONUS SPINS. I won 1.7 BTC from playing the free spins from the game the Exterminator. I usually never get excited about stupid bonus chips or bonus spins because I've noticed it's totally impossible to ever withdraw money from these "free cash." Bovada would be my next real live money casino I'd recommend.
I will share my experience with them later. But bitstarz I would just like to say... Thanks for putting BTC online gambling on the map!!!!
Recommended This Month
Think it's more what isn't there to like haha. I love this casino!
The support guys are awesome!
They have great bonuses, everyday there is something on offer whether it's free spins, deposit bonuses and my favorite the Friday loyalty bonus ;)
I have cashed out A LOT from this casino! Haha
Great selection of games, I only play slots so can only give me experience on these only and not the other games but the RTP seems pretty good for these :)
Nothing really lol. I guess only downside for some is that live chat isn't 24/7 but if you leave a message one of the guys will usually get back to you pretty quick anyway :)