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From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Moi Flakki, I'm sorry about the confusion with the time zones, I promise we'll look into that to make it less confusing and at the same time I really appreciate the rating and nice feedback we got! If you need help or have questions, just hit us up on live chat :) Olle, BitStarz
Microgaming, Netent and a bunch of other vendors.
Everything works perfectly, never had any technical issue with this Casino.
Livechat has been mentioned before, but these guys are really good, quick in response and friendly.
Also the payout (after KYC ofcourse) is sometimes within minutes. One of my absolute favorites online.
The only thing I could think of is the 40xb wagering, but you can forfeit at any point, so 10 stars for me.
Riaan, Thank you so much for the kind words! Anything you need, just hit us up on the live chat Sir! :) Olle, BitStarz
Bitstarz casino is one of the many casinos that opened lately and are operated from Softswiss N.V. which has a gaming license from Curacao. It also is a hybrid casino since it accepts Bitcoins and Euro as currencies. I discovered this casino when I saw a promo they had for some free spins for registering an account.
So I created my account and I activated the free spins from their bonus section and had some fun with them. I really liked the casino site and I saw that they have slots from many providers like NetEnt, Microgaming, Betsoft and many other providers. I checked their welcome bonus which I found it great.
Bitstarz welcome package gives deposit bonuses for the first four deposits you make, the first and last deposit has 100% deposit bonus. Also I liked the fact that they offer 180 free spins for the first deposit on the slots Fruit Zen, Boomanji and Starburst. Unfortunately you can’t play them altogether but you get them 20 free spins each day for nine days after the day you deposit. The wager for this bonus is 40 times the bonus amount which I find ok.
So I decided to make my first deposit here, claimed the deposit bonus and started playing mostly slots from NetEnt since the Microgaming slots were very laggy at that time. I tried my luck at Dead or Alive, Twin Spin and Jack Hammer but it was not my lucky day and lost the balance very fast.
One of the other days I managed from the 20 free spins I had from the bonus offer to reach my balance to 200 after some crazy wins I had at the Pyramid Quest but I was too greedy and did not withdraw hoping for some bigger wins.
Lately I stopped getting promotion from them and I checked their website and saw that they stopped giving bonuses and free spins to players from Greece so I did not played here again.
Hi there, Thank you for your feedback! As many other casinos we have to restrict certain countries for bonuses, but that doesn't mean that individual exceptions can't be done for loyal players. If you shoot us a message or hit up Mike on the chat, I'm sure something can be worked out Sir. Have a great day and thank you for the feedback! Olle, BitStarz
What an amazing place to play; I've been playing at different sites for more than 12 years and every few years I stumble across a new place which just sets a new level of experience and expectation. BitzStarz rocks. A few reasons why :
* Mike: the tireless support guy. Without a Brussel the best in the business. Communicates like a mate, without being false or over-informal, and still ridiculously effective. One lucky night I had just won 5k and was worried I might gamble it back away, so chatted with him, and he was like: right, I'll tell you what, I'll process it right this minute and then it's on the way to your bank and you can't touch it. What a gentleman and a geezer. For me, that kind of support really makes a casino.
* The games: I've had pretty good luck on them which is going to skew my sentiments a bit, but the payout structures seem very player friendly. Like, it's possible to hit real big, in fact in one weeks play I reckon I hit 500 x bet (and a few 1000x) wins. And it's not like some systems I used to play on where there are huge wins, but in between you're left super dry. There was enough little wins to keep me ticking over until the big ones arrived.
* Game selection nice, not played them all yet, but every one I have has been fun and had something special about it.
* Site design is stunning. Those programmers deserve a medal for what they've done with JS/HTML5. Looks better than Flash and a lot of the bespoke windows casinos I've tried.
* Payouts quick and efficient
* Bonuses are not really my thing, but a random amount of cash seems to turn up in my account every now and then, which is a nice, uh, bonus.
You know, I just can't think of anything negative to say about these guys. They've set a new level of awesomeness.
Hi mate, We might have to give Mike a raise after this! In all honesty, we really appreciate those kind words and thank you so much for taking your time to review us! Anything we can do to make your gaming experience better, just let us know! Olle, BitStarz
Customer support, the fastest paying casino that I have ever dealt with, good bonuses, and if you need to change from the usual gaming, the games are different. Amatic !
Amatic games just don't pay and if they do, they will eat it right back.
Sometimes I felt like if I would win on arising Phoenix, 200x bet, no matter which game I played thereafter, I would lost. As if the payouts were based on the entire Amatic site instead of game by game.
I closed account here via exclusion. Yup. No regrets. Not for me.
10/10 rating for them is deserved though. They are not the problem NTHE amatic games are.
I can play for 4 hours spinning 1.50 per bet and your starting balancing 50 goes from 20-150 and that's it??
Not for me.
Basically it's like playing a slot without a possible 5oox payout.
MICROGAMNG was not played. They are a dime a dozen so no interest there.
If u like boring slots, play Amatic.
Hi pal, Thank you so much for your feedback! Well, the Amatic games are a double-edges Sword for sure. They either pay out a lot or nothing what so ever, in other words they're extremely volatile. Thankfully we have plenty of non-volatile games too like the majority of the games from Betsoft :) let us know if you need any suggestions for other games that might suit you! Olle, BitStarz
As i can recall Bitstarz Casino have launched their casino last year so 2015 and so far seeing their ratings and having Askgamblers certificate of trust makes them trusted casino where i can play without any doubts.Must say i didn't like the 3 complaints against them because they are still new casino,but seeing them all resolved i guess they are decent casino.
I dont recall what was my playtime there because i have opened my account maybe last year while they were giving free bonus for all new players,but since i haven't withdraw from them that means my free spins wins were poor.When i saw their good ratings here i decided to make my first deposit and try my luck as well.
I liked their welcome bonus,actually another average one with decent wagering requirements which needed to be done X 40 but the bonus only and the 180 free spins on three different games.Actually what i didn't like is that the free spins are divided on 9 different days x 20 free spins,so not that much can be done ,but still have time and i will see what will i do with those free spins.
Since i made deposit today and the free spins countdown starts from tomorrow will see what will happen,will i be lucky or not with those daily free spins,so will keep you updated.I made small deposit of 21 euro and played with 42 euro balance.
What i didn't like about deposit option,because i always deposit with Neteller method,why should i pay any fee and that was 2.5% fee of the amount you want to deposit with e-wallet method.I am player at many casinos and this is the second time i need to pay fee to some casino which makes me think twice should i play there again if they charge me again for my deposit made.
BitStarz Casino,you seem as a trusted and decent casino so the only remark from me to you is,if only you could change that fee rule,you know there are plenty casinos with your ratings and they dont charge anything.
Enjoying my time playing. Awesome Casino. Good Payout. Like Bitconis Option
Nothing yet. Great Support.Nothing yet. Great Support.
Hi pal, Thank you so much for the nice feedback. It would be awesome if you could let us know what we have to do in order to get up to 10 stars! :) Kind Regards, Olle, BitStarz
They are the best casino at the moment. Good selection of slots. Super fast payments. Good promotions and superb customer support always available.
Hi there, We really appreciate that, thank you so much! Anything else we can do for you, let us know! : ) Olle
I have played for many years online at different casinos, and bitstarz is by far one of the best. Fast payouts, a big selection of games, and best of all, amazing customer service. With a smooth layout, and plenty of promotions paired with some of the fastest cashouts I have ever seen, every online gambler should give this site at least a try.
It is a site you can trust. Just don't forget, gambling always involves losing, not just winning; So, set aside what you can afford to play, have fun& self control, be patient, your win will come.
There is nothing to dislike about this casino. It is by far the best in all aspects. All online casinos should aim for the bitstarz standard and become as honest and transparent. The best part is how they allow you to view your bet history on command without any request forms or any of that nonsense.
Hi there, Thank you so much for that, we really appreciate the kind words. Anything else we can do to make your experience more awesome, give us a shout! Olle
Numbers 1... fast in pay and give answers. Best online casino... My number 1!!!
Hi there, You are number one! Thank you so much for the great feedback. Olle
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The service overall is top notch. Payments go out fast. Plenty of selection in games and customer service is super! I have had couple of problems that were solved very fast. Props for Mike!
Some people don't seem to like Amatic games but I do. You don't need a high wagers to get a decent return! I always miss these games when I play on other sites.
The responsible gaming tools don't reset properly. They operate on different time zone than I do so they look like they reset but in fact they dont. I sent a message about this functionality before it was even more bugged and they fixed it. This timezone bug is still there though.